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Old 03-02-2017, 10:13 AM   #1
Chuckable
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 447566
Join Date: May 2016
Location: South Florida
Vehicle:
2017 WRX
White

Smile Import Image Racing

http://importimageracing.com/

Wanted to share my experience with Import Image Racing. I was in the market for wheels, and their 10% off tax deal email caught my attention.

After sending off a inquiry email, Josh Nahm got back to me within the hour. I was one of those guys with too many questions, and was a bit indecisive since wheels are an expensive item. Josh was cool and polite, though, taking the time to answer my questions and to do some background research for me.

The price he gave me on the wheels is a good bit lower than I've ever seen them advertised for, even on sale. His business is in Ft. Myers, FL (the southwest coast of FL) and my almost-retired parents live there. So I asked if my mom could pick up the wheels right from the warehouse to save on shipping. It was no problem, Josh said. And when my mom got there several guys dropped what they were doing to load the wheels in her car. This is the kind of service that's hard to find. Hats off to Josh and Import Image Racing.
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Old 03-03-2017, 11:14 PM   #2
communik
Scooby Newbie
Member Sales Rating: (5)
 
Member#: 122112
Join Date: Aug 2006
Chapter/Region: SCIC
Location: California
Vehicle:
2005 STi

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Nothing but good experiences with Josh, price matches/beats other deals, fast shipping and great service.
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Old 04-15-2017, 11:48 AM   #3
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

Thanks so much guys, i really appreciate it! Anything i can do for you, please let me know!
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Old 04-21-2017, 02:34 PM   #4
deek23
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Member Sales Rating: (0)
 
Member#: 451117
Join Date: Jul 2016
Chapter/Region: MAIC
Location: Salisbury, MD
Vehicle:
2017 WRX
CWP

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+1, i've ordered multiple parts from them and they are always helpful.
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Old 04-21-2017, 09:12 PM   #5
moby4dick
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Member Sales Rating: (9)
 
Member#: 51901
Join Date: Jan 2004
Chapter/Region: Tri-State
Vehicle:
'04 WRX
WRB

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I'm gonna jump on this one and give IIR and Josh a thumbs up as well. I've bought many a part from him over the years and they've always come through. Just spent a bunch today as a matter of fact. Love the fact that I send a request, and BAM! 5 minutes later a reply and estimate. Now that's service.
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Old 04-22-2017, 11:48 AM   #6
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

Thanks so much for the kind words. We are doing everything we can to try and be the best. Feel free to contact me seven days per week at [email protected]
I really do send quotes out and try to get customers as much info as possible Thanks for letting me earn your business!

Josh
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Old 07-01-2017, 02:51 AM   #7
WRXFanDave
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Member Sales Rating: (0)
 
Member#: 151245
Join Date: Jun 2007
Chapter/Region: South East
Location: St. Pete
Vehicle:
2006 WRX Wagon
Silver

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Very happy with my first order from Import Image Racing. Josh and I traded emails late on a Saturday night and Sunday regarding some questions I had about the order I was about to place. Excellent customer service and prices. ...now I have a bunch of stuff to install.
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Old 07-01-2017, 07:19 AM   #8
greygonzalez
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 461647
Join Date: Jan 2017
Location: Trinity, FL
Vehicle:
209 STI
ISM

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+1 for Josh and the team at IIR. Nothing but a great experience. Helped me out tremendously with my suspension upgrade. Even had a slight issue with one of the manufacturer and he stepped in to help. Will always be sure to buy and support them because they were always there to support me!

S15 club is driving up there today and unfortunate I can't make it. Next time for sure!
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Old 07-01-2017, 07:54 AM   #9
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

Thanks so much guys! I'm generally available 7 days per week as long as i'm awake. Need anything? Pm me or email me direct at [email protected]

Looking forward to seeing the guys at our warehouse today

Josh
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Old 09-07-2017, 11:24 PM   #10
lagodcm
Scooby Specialist
Member Sales Rating: (5)
 
Member#: 164038
Join Date: Nov 2007
Chapter/Region: International
Location: Guam
Vehicle:
2013 WRX with too
many parts too list

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IIR RULES!!! I don't order from anyone else...Josh is the man!!! He reply's to my emails within hours, if not minutes sometimes and I'm half way around the world in Guam. I don't even shop around anymore because I know he will be the better deal.
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Old 09-08-2017, 08:17 AM   #11
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

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Old 09-28-2017, 02:03 PM   #12
Charlie-III
Scooby Guru
Member Sales Rating: (0)
 
Member#: 30669
Join Date: Dec 2002
Chapter/Region: Tri-State
Location: USA, North NJ, 07456
Vehicle:
1998 Legacy 2.5GT
Silver Sleeper BK, 5MT

Default

Quote:
Originally Posted by IMPORTIMAGE View Post
<3 I appreciate it

Wild times here in florida, but I will always do what i can for you guys!

Offering free race car shelter to customers during hurricane Irma - YouTube
Cool offer, things like this can make, "customers for life".

Hope you all made out well during the storm.

Sorry, never bought from you, but not due to bad pricing or reviews.
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Old 09-29-2017, 08:27 PM   #13
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

All good man! Thanks so much, i know there are a lot of choices out there, but the new rewards program on the site should give us the long term edge coupled with the customer service and stocking items others don't.

I definitely live for performance and do what I can to help out. We are sending a pallet of food and water down to puerto rico right now
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Old 10-03-2017, 07:47 PM   #14
covfefe
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 475020
Join Date: Sep 2017
Chapter/Region: MAIC
Vehicle:
2009 Impreza WRX
WRB

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Had a great experience with josh and his company! Ordered my GFB bov on Sunday and had it at my house on Tuesday. Quick response between josh and myself. Will definitely be ordering from them quite soon.
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Old 10-04-2017, 12:14 PM   #15
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

Thanks so much! I greatly appreciate that. Anything I can do for you, please let me know! we'll do our best each and every time!
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Old 11-09-2017, 12:01 PM   #16
GravyRobber
Scooby Newbie
Member Sales Rating: (7)
 
Member#: 205568
Join Date: Mar 2009
Location: West TN
Vehicle:
2017 WRX STi
WRB

Default

After a few beers, I ordered full TBE from IIR through the website. Woke up the next morning to a notification that my item has shipped. Arrived in 3 days with free shipping (HUGE boxes). Super fast to ship, great prices Great vendor.
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Old 11-12-2017, 06:45 PM   #17
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

Thanks so much! I'll always do everything I can to ensure the items are there as fast as possible I help on pricing when I can as well! Have a great rest of your weekend!
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Old 11-18-2017, 03:40 AM   #18
WRXFanDave
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 151245
Join Date: Jun 2007
Chapter/Region: South East
Location: St. Pete
Vehicle:
2006 WRX Wagon
Silver

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I had another impressive experience with Import Image Racing today. They had my order ready to ship in less than 30 minutes. And it shipped on the same day. On a Friday afternoon.
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Old 11-22-2017, 07:20 AM   #19
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

Thanks so much I really appreciate it Our team is doing everything we can to ensure each customer is happy! If you ever need anything, email me at [email protected] and i'm about always around to respond! (or call me 941-257-9618)
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Old 02-28-2018, 02:08 AM   #20
MrWRX17
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 458676
Join Date: Nov 2016
Chapter/Region: BAIC
Location: East Bay Area
Vehicle:
2017 WRX
Black

Default Iir

Wanted to give another shout out for IIR. Ordered some drivetrain mounts and a TurboXS FMIC for my 17 wrx after shipping which was free the FMIC arrived almost over night. Very surprised and impressed! Not to mention their prices are unbeatable. IIR has my business and subispeed has lost it for sure! Thanks Josh Nahm!
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Old 03-07-2018, 04:53 PM   #21
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

Thanks so much i appreciate the kind words, I'm around 24-7 for you guys (minus sleep)

https://www.youtube.com/user/MrImpor...=dd&shelf_id=0

Josh

941-257-9618

[email protected]
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Old 09-05-2018, 05:49 PM   #22
mannymedico
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 486572
Join Date: May 2018
Chapter/Region: SCIC
Location: Socal
Vehicle:
2018 wrx
WRB

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Josh was patient with my barrage of questions about the diode dynamic C-Lights. Also shipped way before the estimated time frame, so props there too. Would recommend
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Old 09-06-2018, 11:06 AM   #23
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

Thanks so much Although lighting isn't my forte, i'm glad we could ge tyou taken care of promptly
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Old 02-13-2020, 11:13 AM   #24
Ariakas
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 485106
Join Date: Apr 2018
Angry Not my experience

I had two tires going flat pretty quick and took them in to be fixed. One had a nail on the shoulder and needs to be replaced, so I am going to upgrade wheels and tires. I figured a few days on the spare would be risky but worth it.

I ordered 4 Enkei wheels from them and paid promptly. I was sent 4 shipping tracking numbers pretty quickly. I ordered tires and set an appointment the day after they are to arrive. I took off work to accept and sign for the order.

ONLY 3 of the 4 wheels arrived. The 4th tracking number says it was never given over to UPS. I called UPS who confirmed they never received the item. I called Import Image Racing and was told by the guy on the phone that he can't help me, and that I need to email them. I let him know that I was on a donut spare and this is very urgent but he didn't seem to care and said "you need to email us".

I emailed them twice. I wait until they are open again the next day, and called back. I was once again told to email them. I said I have emailed you twice and need to find out whats up with my order. He said "you will have to wait in line like a store" (Worst customer service I have ever received). I am now stuck with no idea when or if the remainder of my order will be here. I have had to cancel my appointment for tires because I have no idea when or if it will get here. I am stuck driving on the spare for who knows how long, and I can't get any help from Import Image Racing. After looking into them, it appears they are just a middle man for other distribution warehouses.

I would not rely on them for any of your parts needs. Others that do the same, at least have some decent customer service to assist you if something goes wrong, but these guy's don't care, and will not do anything to try and assist you if there is a problem with the order, even if the problem is on their end.

**BEWARE**

-Warren

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Old Today, 11:45 AM   #25
IMPORTIMAGE
NASIOC Storefront Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

The support teams response-

"Hello Warren, we are sorry to hear about your experience. Our customer support representative informed you that your ticket was next in line, and this would not be something we could do over the phone. We do care about our customers and their issues, but we are a small team and have to stay organized to insure the best experience for everyone. We were able to get you a new wheel over-nighted to you the same day. We appreciate your patience with us in the future."

Kyle

My response-

Good day Warren!

You ordered 4 enkei wheels from IIR. We had 4 wheels shipped to you. Quick reminder, we are not UPS, but ups DID misplace one of the wheels.
What did I do? I overnighted you a new wheel.
problem solved.

I left out the parts about you throwing fits on facebook and our support staff. Generally customers that value our attention to detail, would be pleased with a 24 hour turn around with a brand new wheel, even before ups closes their investigation. No one responds faster than we did. I've been in the industry for over 15 years.

Best Wishes.

Josh
IIR
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