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Old 08-01-2005, 08:48 PM   #251
BVM
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Location: Panama City FL (Tyndall AFB)
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TSB = technical service bulletin Its for known problems.
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Old 08-02-2005, 01:09 AM   #252
sajohnson
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Steven's WRX has only 9k miles on it. There should be no question that it should be repaired under warranty.
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Old 08-06-2005, 03:32 AM   #253
bo9877
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Subaru of America doesn't have a warranty agreement with S.U.K., only with Subaru of Canada. If you take your US spec to Canada and need warranty work, a dealer up there will do it and vise-versa. Not so for overseas. The dealer was technically right in saying that a Subaru store in the UK could service the car (it's a Subaru, they should know how to work on it), but he didn't clarify whether or not that work would be warranty or customer pay. Unfortunately, it could only be customer pay. In the case of clutch chatter, it normally would be a warranty issue assuming the disc or flywheel didn't get damaged through abusive driving AND if the car was located in the states. Since this car isn't in the US or Canada, it can't be done as warranty. Before anyone says "but they're the same company," SOA and SUK are not the same company. They may be owned by the same company (FHI), but they are both fully independent distributors from one another and aren't required to play nice with one another.

As for the cruise control clip getting done, that is something that is a POTENTIAL safety issue, it is likely that there is a similar recall in England for it, and it is small enough that a dealer would probably do it free of charge in the interest of gaining a customer. A dealer in the states is required to perform RECALLS on vehicles, even if they are deemed to be ineligible for warranty coverage (ie salvage titled cars can still get recalls done). By the way, there was only one confirmed case of the cruise control cable causing the throttle to stick open, but better safe than sorry.
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Old 08-11-2005, 11:10 AM   #254
maho4807
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2005 wrx
15000 miles

Im having clutch issues, I am in MI anyone have experince with a nice dealer, only mods are cleared headlights, rims, debadged, and snorkel removed. Should I put the snorkel back on before submitting or do they not care?

Want to submit for warranty work.

I baby the car havent launched, stalled, or grinded. Let me know.
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Old 09-02-2005, 08:45 PM   #255
blokespeed
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Name: A Lewis

Make: 2002 Impreza WRX

Mileage: 40,500

Time Out Of Use: 3 days

Problem And Likely Cause: Center diff caused front diff to lock when turning when car is hot.

Modifications: Boost Gauge

Submitted For Warranty Work (Yes/No): Yes (covered)
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Old 09-02-2005, 09:26 PM   #256
sajohnson
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Quote:
Originally Posted by blokespeed
Name: A Lewis

Make: 2002 Impreza WRX

Mileage: 40,500

Time Out Of Use: 3 days

Problem And Likely Cause: Center diff caused front diff to lock when turning when car is hot.

Modifications: Boost Gauge

Submitted For Warranty Work (Yes/No): Yes (covered)

Blokespeed:

How did the center diff cause the front diff to lock?
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Old 09-14-2005, 11:15 AM   #257
02WRXT
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Well just like all you guys I to was messed with about my warranty. I just bought a subaru about 1 wk. ago from champion nissan and wed. night i was drivin to the car to the car wash and when i shifted into second at about 4,000 rpm there was a loud noise from my tranny. well i stopped at the nearby gas station and i knew something was wrong with my second gear. well i had my car towed back to champion nissan and they sent it to subaru. well subaru took apart my tranny and said they werent goin to cover it because due to the 2nd gear being stripped off that it was not covered in my warranty. Well i bought an extended warranty from champion nissan and them as well were denieing my warranty also.??? so i got a week old used 2002 wrx sittin in who knows subaru dealership and i dont have the $ to get this fixed! so i contacted SOA and they told me that even though they werent gonna cover this that my extended warranty should. well im at a standstill right know but hopefully this works out for me and i get my subbie back. i traded my 2000 civic si for a turbo car but didnt know this would end up like this??? Honda should hurry up and make a turbo civic so i can stick with hondas.
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Old 09-14-2005, 12:23 PM   #258
RexyGirl
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Quote:
Originally Posted by 02WRXT
Well just like all you guys I to was messed with about my warranty. I just bought a subaru about 1 wk. ago from champion nissan and wed. night i was drivin to the car to the car wash and when i shifted into second at about 4,000 rpm there was a loud noise from my tranny. well i stopped at the nearby gas station and i knew something was wrong with my second gear. well i had my car towed back to champion nissan and they sent it to subaru. well subaru took apart my tranny and said they werent goin to cover it because due to the 2nd gear being stripped off that it was not covered in my warranty. Well i bought an extended warranty from champion nissan and them as well were denieing my warranty also.??? so i got a week old used 2002 wrx sittin in who knows subaru dealership and i dont have the $ to get this fixed! so i contacted SOA and they told me that even though they werent gonna cover this that my extended warranty should. well im at a standstill right know but hopefully this works out for me and i get my subbie back. i traded my 2000 civic si for a turbo car but didnt know this would end up like this??? Honda should hurry up and make a turbo civic so i can stick with hondas.
Extended warranties only pick up where the factory warranty stops. Extended warranties will not cover something denied by Subaru. The only recourse you may have is to take it up with the sales manager of the Nissan dealership. If you are COMPLETELY sure you did not beat on the car AT ALL, and can somehow prove it, you MAY have a case because the previous owner is probably the one that did the damage causing the failure. If that is the case, you, unfortunatly, got screwed by the previous owner.
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Old 09-14-2005, 04:43 PM   #259
sajohnson
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WR Blue. Cobb Stage 2

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Quote:
Originally Posted by rexygirl
Extended warranties only pick up where the factory warranty stops. Extended warranties will not cover something denied by Subaru. The only recourse you may have is to take it up with the sales manager of the Nissan dealership. If you are COMPLETELY sure you did not beat on the car AT ALL, and can somehow prove it, you MAY have a case because the previous owner is probably the one that did the damage causing the failure. If that is the case, you, unfortunatly, got screwed by the previous owner.
I agree. However, I would think that since this happened within one week of purchase the dealer would cover the repair. Check into your state's consumer protection laws.
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Old 09-15-2005, 01:08 PM   #260
02WRXT
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SILVER

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well finally after a week of goin back and fourth with dealerships champion finally is goin to fix my tranny. well they ordered a used one out of dallas that they found and from there subaru is gonna put it in. i know its a used tranny but it cant be that used and hey its better than me payin $2600 for a new or rebuilt tranny. i hope from know on my subbie stay's ok atleast until i upgrade it. i wish honda made turbo cars!
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Old 09-15-2005, 03:03 PM   #261
kujo79
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WRB

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Name: Joe Khoury

Make: 2004 Impreza WRX STi

Mileage: 27000

Time Out Of Use: Almost 2 months

Problem And Likely Cause: Originally synchro problem 4 & 5th Gear, after changing tranny car now clanks from center diff and very "nudgy" on acc.

Modifications: Blitz BOV

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Fill in only if above was "yes" and you were denied warranty coverage

Your Story: Car goes in for simple synchro work, comes out with new tranny that makes strange sounds as well as not being smooth when i accelerate. Dealer says it needs a new Diff controller...no clue who to believe anymore.
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Old 09-15-2005, 07:53 PM   #262
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Make: 2000 RS

Mileage: 47,800

Time Out Of Use: n/a

Problem And Likely Cause: Weak tranny and worn clutch.

Modifications: AEM intake, Perrin lightwieght crankshaft pulley, Borla Headers, Random tech cat, Cobb catback, TWM S/S, etc..

Submitted For Warranty Work: No

Reason Given For Denial: Wasn't but would have been 'enthusiastic driving' becuase of the mods and was 3 months out of the warranty from factory.

Your Story: I spoke with a SOA rep after talking to Jones, it ends up that I didn't need to talk to him but Jones said I had to (idiots). SOA told me that yea it's 3 months out of warranty however since I'm so far under 60k miles they might help me out, BUT any aftermarket parts would hurt my chances and I would have to find a cool service manager. I had the option of Jones to work on it but I also had to persuade the service manager there that it should be under warranty. Instead I chose to take it to a shop I know of and see if they can't do better. Everyone knows Jones will not solve a problem but add more. I wanted to try for the warranty however due to distance and lack of time Jones was the only option and to me that wasn't an option. Hopefully I can post later about how cheap and great the shop I took it to was

Last edited by interceptorRS; 01-16-2008 at 03:58 PM.
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Old 09-20-2005, 01:13 PM   #263
Poodie
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CGM

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Make: 04 Sti

Mileage: 18xxx

Problem And Likely Cause: synchro in 5th grinds

Modifications: downpipe, cat back exhuast, suspension mods

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: horsepower mods

Your Story: I took it in to check out the synchro, they said they couldn't "hear" the noise. They should have actually felt the grind if they ran it up to like 6k and shifted like i told them. I called back to give the guy a ride to show them and they said it wouldnt be under warranty due to my power modifications
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Old 09-20-2005, 02:57 PM   #264
sajohnson
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WR Blue. Cobb Stage 2

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Quote:
Originally Posted by Poodie
Make: 04 Sti

Mileage: 18xxx

Problem And Likely Cause: synchro in 5th grinds

Modifications: downpipe, cat back exhuast, suspension mods

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: horsepower mods

Your Story: I took it in to check out the synchro, they said they couldn't "hear" the noise. They should have actually felt the grind if they ran it up to like 6k and shifted like i told them. I called back to give the guy a ride to show them and they said it wouldnt be under warranty due to my power modifications
Not tryinng to be a smart a$$ but where would they be able to drive and take it to 6K rpm in 5th?
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Old 09-21-2005, 03:13 PM   #265
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Quote:
Originally Posted by sajohnson
Not tryinng to be a smart a$$ but where would they be able to drive and take it to 6K rpm in 5th?
no where legally, but it grinds going into 5th, not leaving...

Top of 4th gear is what? 100? I'm not even sure. You don't have to take it to redline, just to atleast 5500, maybe 6000 in 4th gear. You can do that on an on ramp, the highway, an open road...
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Old 09-21-2005, 06:37 PM   #266
sajohnson
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WR Blue. Cobb Stage 2

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Quote:
Originally Posted by Poodie
no where legally, but it grinds going into 5th, not leaving...

Top of 4th gear is what? 100? I'm not even sure. You don't have to take it to redline, just to atleast 5500, maybe 6000 in 4th gear. You can do that on an on ramp, the highway, an open road...
You're right -- I was thinking about 4th in my 5MT WRX. Top of 4th in it is 120mph+.
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Old 10-11-2005, 02:47 PM   #267
asianwebmaster101
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Make: 04 Sti

Mileage: 38xxx

Problem And Likely Cause: Fuel pump system

Modifications: Stock

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: No problems found

Your Story:

Engine stalled around 80 mph on the freeway. Short of one lane to the shoulder of the freeway and almost got rear ended by a semi truck. Had it towed to the Subaru dealer and they claimed that there are no problems what so ever except the engine failed on the first start up attempt.
I nicely voiced my concern with Subaru and I was told that the repair labor and towing is not covered by the added security ($1500) because no problems are found. I nicely informed them that I got lucky in this incident and they told me that they can only document this incident. At that moment, I was irritated. I told them that if that happens again on the freeway, I am not sure if I will be able to speak with them regarding this issue. No actions taken. This is the second subaru I own and both vehicle brought me nothing but problems one after another. Not to mention the warranty service is horrible and the last incident almost cost me and my passengers our life. IMO, the fast n furious fad is going to fade, unless they shape up with their service they are going to lose a lot of customers in the long run. I am selling my STi and I will never purchase another Subaru ever again...
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Old 10-11-2005, 02:58 PM   #268
Knotsure
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Asianwebmaster101 - what happend to your last Subaru? What year was it and did you have a lot of problems? What else has happened to your current Sube?
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Old 10-12-2005, 07:53 PM   #269
wrxetta
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Vehicle:
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PSM

Default Clutch

Name: JP

Make: 03 WRX sedan

Mileage: 33K

Time Out Of Use: One day

Problem And Likely Cause: Clutch was slipping for about 6 months-I never killed a clutch in 30 yrs of driving MTs...Autocrossed 15 events

Modifications: Cobb Stage 2, STI UP, Helix DP, SPT catback, Whiteline G4s...Into the dealer complete with Cobb stickers!

Submitted For Warranty Work (Yes/No): Y

Reason Given For Denial: Clutch and flywheel where replaced under warrenty. The feedback that I got back was the clutch and flywheel did not look abused...just worn to bones...

Your Story: I could not be happier. As as former owner of a 89 GL-10 wagon, which I loved but had to retire at 75K because of blown head gaskets(the dealer told me to drive it over a cliff), it was a major leap of faith for me to but another Subaru(after owing 2 trouble free toyotas which are still going strong). This has been a significant event for me in terms of brand loyalty...this car will be given to my son next year when I buy my STI.
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Old 10-14-2005, 02:03 AM   #270
Nettalp
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What is the Clutch shudder? A sound, grinding what does it sound like? I think mine is doing it?
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Old 10-14-2005, 08:09 AM   #271
WRXWagon2112
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It's not so much a sound as a violent, whole-car shaking as the clutch tries to engage. So the sound is of a car shaking and jerking if you can imagine it.

--Alan
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Old 10-17-2005, 06:35 PM   #272
Scav1180
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Location: Torrance
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2004 STI
Java black

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Name:Joe P

Make: 2004 STI

Mileage: 30k

Time Out Of Use: so far going 1 week, maybe another 4 days..

Problem And Likely Cause: Water Pump was leaking/ then something with tensioner broke too?

Modifications: None

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: None. covered under warranty and rcved rental car. DODGE NEON!!

Your Story: Car had puffs of white smoke coming out, so took it in stating I smelled burning radiator fluid. Checked out.. water pump was leaking. Pump replaced, rcved call to pick up car after 5 days. Picked up car to hear a noise never heard before. the minute it came out of the back of the dealer, 2 mins later went back into the shop. Tech came out to show me what was broken. He opened up this cover right behind the Radiator tank. Something about the tensioner? Had a broke metal piece with ball bearings all over the bottom. Wasn't paying much attention. Sad that no car for another week or so... tech said he never seen that part ever break. will update with what was broken when I rcv car.

UPDATE.. Car is going back in. Making the same exact sound that it made when the car came out of the shop. Taking back in Monday. ARGH! I'm thinking same piece broke again?? this is annoying

Last edited by Scav1180; 11-05-2005 at 07:20 PM.
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Old 10-20-2005, 02:29 PM   #273
wrxtool
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Quote:
Originally Posted by asianwebmaster101
Make: 04 Sti

Mileage: 38xxx

Problem And Likely Cause: Fuel pump system

Modifications: Stock

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: No problems found

Your Story:

Engine stalled around 80 mph on the freeway. Short of one lane to the shoulder of the freeway and almost got rear ended by a semi truck. Had it towed to the Subaru dealer and they claimed that there are no problems what so ever except the engine failed on the first start up attempt.
I nicely voiced my concern with Subaru and I was told that the repair labor and towing is not covered by the added security ($1500) because no problems are found. I nicely informed them that I got lucky in this incident and they told me that they can only document this incident. At that moment, I was irritated. I told them that if that happens again on the freeway, I am not sure if I will be able to speak with them regarding this issue. No actions taken. This is the second subaru I own and both vehicle brought me nothing but problems one after another. Not to mention the warranty service is horrible and the last incident almost cost me and my passengers our life. IMO, the fast n furious fad is going to fade, unless they shape up with their service they are going to lose a lot of customers in the long run. I am selling my STi and I will never purchase another Subaru ever again...
did you hit your rev limiter?
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Old 11-11-2005, 09:48 PM   #274
MartinD
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Is the clutch shudder TSB good for 3yr/36k or 5yr/60k....?

i feel the shudder
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Old 11-11-2005, 10:22 PM   #275
RexyGirl
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with mods :)

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It's only covered for the 3/36 warranty unless you have a Subaru Added Security Plan
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