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Old 05-27-2003, 05:46 PM   #76
SDaWG
Scooby Newbie
 
Member#: 9622
Join Date: Aug 2001
Location: Concord, Cali
Vehicle:
2002 Subaru WRX
Platinum Silver

Default

Make: 2002 WRX Sedan

Mileage: 10,000 when happend, 13,000 now (taken this long for dealer to diagnose problem.

Time Out Of Use: Diagnose time, car still runs but with a lack of boost from turbo.

Problem And Likely Cause: No boost from turbo, rattle coming from below turbo when accel. pedal is tapped. Likely a failed
sensor and adamaged turbo.
Modifications: Silencer removal, K&N filter, axle back scoobysport muffler, turbo Timer...

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: Turbo timer caused sensor to burn up leading to a failed turbo over time. Turbo likely ingested sensor that failed because of Timer.

Your Story: I'm sure there claim about the sensor messing up my turbo is valid, although there claim on my turbo timer causing it all to happen seems a bit far fetched. Waiting to speak to SOA rep regarding explanation for such claim. Dealer states 1500 for new turbo and sensor... I'm pissed.
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Last edited by SDaWG; 06-02-2003 at 03:05 AM.
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Old 06-06-2003, 01:06 AM   #77
PatTheRat
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Member#: 12975
Join Date: Dec 2001
Location: Ottawa, Ontario CA
Vehicle:
2002 Impreza 2.5RS
Silver Metallic

Default

Name: Patrick Schmidt

Make: 2002 Impreza 2.5RS

Mileage: 16,000 KMs

Time Out Of Use: None

Problem And Likely Cause: Clutch shutter, crappy clutch...

Modifications: No driveline mods

Submitted For Warranty Work (Yes/No): Sort of, spoke to service at my dealership about replacement. Guy there said SOC was aware of the crappy clutches and were working on some manner to rectify the situation instead of just continuing to replace crappy clutches with more crappy clutches. I am yet to speak to them again to get an update as to where this stands...

Reason Given For Denial: See above

Your Story: See above
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Old 06-07-2003, 11:49 AM   #78
poison
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Member#: 37678
Join Date: May 2003
Chapter/Region: SCIC
Default

Name: Nathan White

Make: 2.5 TS Wagon

Mileage: 14020

Time out of use: none

Problem and likely cause: clutch shudder, problems shifting into 1st and reverse

Modifications: totally stock

Submitted for warranty work: yes

Reason given for denial: dealer could not replicate

My story: I bought the car 3 months ago with 11300k, had clutch shudder from the beginning, plus problems shifting into 1st and reverse. I waited about 1.5 months to take it in because I thought that either I need time to get used to the clutch, or I am an idiot. I have not gotten used to it, I am an easy driver, never ride, drop, grind the clutch, or force gear changes, or lug the engine; I have only owned manual transmissions, with no problems similar to this. I took it to the dealer, left it overnight, and they said they could not replicate the problem, sorry dude. I will be taking it back in. My email: [email protected]
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Old 06-20-2003, 03:32 PM   #79
WRXWagon2112
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Member#: 23524
Join Date: Aug 2002
Chapter/Region: MAIC
Location: Suburbia in MD
Vehicle:
2010 FXT
OBP

Angry Clutch Shudder

Name: Alan

Make: 2002 Impreza WRX Wagon

Mileage: ~15,000 ***EDIT: ~30,000

Time out of use: none ***EDIT: 1 day (while at work)

Problem and likely cause: Clutch shudder, difficult to shift into 1st from a stop.

Modifications: TurboXS turbo-back exhaust, LHD STi-style headlights, no drive-train mods

Submitted for warranty work: No ***EDIT: Yes

Reason given for denial: N/A ***EDIT: Not denied

My story: This has been a problem ever since I bought the car about a year ago. At first, I thought I just needed to get used to the clutch. But it has persisted and gotten worse over the last three or four months. Iím hesitant to contact a local Subaru dealer because of the horror stories Iíve seen on this site. Iíll have to do something because this is getting supremely annoying and is likely causing additional damage to the transmission.

***EDIT***
So I finally took my car to a fairly reputable dealer for the 30K service stop as well as asking them to perform the clutch judder TSB. Apart from some standard BS about having to verify/recreate the problem, they did the clutch replacement under warranty and did not mention mods or "abuse" (of course, there never was any abuse but it seems that most dealers are trying to claim that). Now the car has NO judder what-so-ever. The biggest difference is the feel of the clutch. It is exceedingly light now. I don't feel this is a bad thing, just thought I'd mention it. I now have to re-acquaint myself with the feel of the clutch. But I don't mind as long as it doesn't shudder like crazy in the morning.
There are some excellent dealers out there. When you find one, make sure the management and SOA knows that you appreciate what they do.

Last edited by WRXWagon2112; 09-23-2004 at 10:49 AM. Reason: Update on status:
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Old 07-02-2003, 03:32 PM   #80
ascott
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Member#: 6545
Join Date: May 2001
Location: Louisville, KY, USA
Vehicle:
2002 WRX
Rally Blue Pearl

Default

NAME: Andrew Scott

MAKE: 2002 5MT WRX Sedan

MILEAGE: 31,000

TIME OUT OF USE: 1 day (diagnostic)

PROBLEM: Grinding going into 1st gear while moving, difficulting shifting into 1st when stopped

MODIFICATIONS: Coilovers, Unichip, Samco Hoses

SUBMITTED FOR WARRANTY WORK: Yes

REASON GIVEN FOR DENIAL: not denied...completely

YOUR STORY: Tech was able to reproduce issue. Dealer immediately contacted SOA. Dealer told me that SOA told him that the transmission would have to be disassembled for diagnosis. If evidence of "abuse" or damage caused by modifications were evident, warranty claim would be denied and I would have to reimburse the dealer for disassembly time. I did not pursue the issue any further.
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Old 07-02-2003, 05:23 PM   #81
TSINightFall
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Member#: 17980
Join Date: Apr 2002
Chapter/Region: NWIC
Location: Portland, OR
Vehicle:
2018 STI Limited
CWP

Default

Name: Jeremy

Make: 2002 Impreza WRX

Mileage: 14, 000

Time Out Of Use: 1.5 days.

Problem And Likely Cause: Clutch shutter

Modifications: Not much at the time. LHD STI lights, Prodrive muffler, and Eibach springs.

Submitted For Warranty Work (Yes/No): Yes.

Reason Given For Denial: na

Your Story: Dealer fixed the clutch shudder according to the TSB without much hassle. I did have to leave the car overnight so they could replicate the problem. I wasn't worried as it is easily repeatable. It shuddered severely almost every morning year round.

The TSB was done almost two months ago and I haven't had a problem since.
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Old 07-02-2003, 06:54 PM   #82
Drews_WRX
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Join Date: Jun 2002
Chapter/Region: SCIC
Location: Rancho Cucamonga, CA
Vehicle:
2005 SRT-4
POS Mopar stage 2

Default

n

Last edited by Drews_WRX; 07-02-2003 at 09:38 PM.
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Old 07-03-2003, 10:10 AM   #83
eWRXshun
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Member#: 39162
Join Date: Jul 2003
Location: Flushing, MI
Vehicle:
2003 WRX Wagon
Silver

Default Shifter binding in 1,2 gears

Name: Hale

Make: 2003 WRX Wagon

Mileage: 5800

Time Out Of Use: 7 days and counting

Problem And Likely Cause: Difficult to shift into 1st and 2 nd gear. suspect SOP: bent 1-2 shift fork

Modifications: None

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: : D Covered by SOA

Your Story: During routine traffic merge, shifter popped out of 2nd gear and trans made grinding sound. Afterwards, 1-2 gear binds while shifting. Took into dealer on Monday with suspect bent shift fork.
Dealer stated Wednesday that the 1-2 gear selector was damaged and would replace it under warranty.
Expect the car back today.

Update: Car is shifting better into second, but randomly refuses 1st gear requests. Expect another post.

Last edited by eWRXshun; 11-03-2003 at 03:22 PM.
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Old 07-10-2003, 10:16 AM   #84
WRXDD03
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Member#: 24867
Join Date: Sep 2002
Chapter/Region: MWSOC
Location: Cincinnati, OH
Vehicle:
2004 STi
WRB

Default SOA Sucks

Mileage: 42, 000

Time Out Of Use: Don't know yet

Problem And Likely Cause: Clutch shutter, problems shifting into 3rd and reverse

Modifications: MRT Springs, Kartboy SS & Bushing, TXS Stage 1 unichip and MBC.

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Clutch Shudder is normal with Subaru's on a cold start, reason for problems in reverse and third is caused by my Short Throw shifter...

Your Story: Complete BS IMO. I think we need to have a Class Action Lawsuit against SOA for all the BS they put their customers through...they advertise the car like it is a racecar, and then won't cover warranty because they say it was abused...***.
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Old 07-10-2003, 10:16 AM   #85
WRXDD03
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Member#: 24867
Join Date: Sep 2002
Chapter/Region: MWSOC
Location: Cincinnati, OH
Vehicle:
2004 STi
WRB

Default SOA Sucks

Mileage: 42, 000

Time Out Of Use: Don't know yet

Problem And Likely Cause: Clutch shutter, problems shifting into 3rd and reverse

Modifications: MRT Springs, Kartboy SS & Bushing, TXS Stage 1 unichip and MBC.

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Clutch Shudder is normal with Subaru's on a cold start, reason for problems in reverse and third is caused by my Short Throw shifter...

Your Story: Complete BS IMO. I think we need to have a Class Action Lawsuit against SOA for all the BS they put their customers through...they advertise the car like it is a racecar, and then won't cover warranty because they say it was abused...***.
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Old 07-10-2003, 09:34 PM   #86
WRXerRacer
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Member#: 39181
Join Date: Jul 2003
Location: Sarasota, FL
Vehicle:
2002 Impreza WRX
WR BLUE

Default Denied warranty work

Name: Greg Scher

Make: Impreza WRX 2002

Mileage: (approx.) 15,000

Time Out Of Use: 3 days intermittently.

Problem And Likely Cause: Turbo shakes at more than 4500 rpm, boost fluctuations, car not pulling strong at all(compared to stock)

Modifications: Injen CAI, Turbo-XS rfl blow-off valve.

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Modifications on engine.

Your Story: Ever since about 2 months ago my car has benn getting slower and slower. Now i can't rev to anything over 4500 rpm or the trubo shakes and feels as though the engine is being choked off or closed off by something. Maybe a possible leak but i checked all vacuum lines and high pressure hoses. Subaru denied to even work on the car because of the mods.
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Old 07-21-2003, 06:37 PM   #87
jbtsurf
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Member#: 14189
Join Date: Jan 2002
Location: Corpus Christi, TX
Vehicle:
0219 GGWRX SW;STi
Aspen White;coolgraykhaki

Default

Name: Jack Taylor

Make: 2002 Subaru WRX wagon

Milage: 31,000

Time out of use: almost 3 weeks

Problem and likely cause: lost the abiliy to shift into 2nd gear at

any moment whether the car is on or off or at a complete stop with the cluch fully depressed. Broked shift fork inside transmission.

Mods: 18" P1's, spt suspension, pwr radiator, CAI, TBE, UTEC

Submitted for warrantee work: YES

when i submitted my car i was told that it would be covered under warrantee. then i was told it would be a 10% chance it may not get covered. then a 20% chance. Then a call telling me that the problem was a broken shift fork inside the transmission and that it would not be covered at all. and the reason for 'no coverage' was because of my modifications. even though higher horsepower levels are in no way related to that component i am still denied my 3-year 36K mi. warrantee. so subaru has my car and i have their rental car. it will be a stand off until my car is fixed under warrantee. and the longer they take the more money they will owe Enterprise. in the mean time im contacting my lawyer to send letters to the service department, the district service rep, and SOA. as for my intension of buying an sti or and a subaru for my wife, they are never going to happen now...ever, despite of what may come of this situation.
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Old 07-24-2003, 06:26 PM   #88
wrxmom
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Member#: 32512
Join Date: Feb 2003
Location: Hampton, CT
Vehicle:
2002 wrx wagon
wrb

Thumbs down

Name: Tabitha Perkins

Make: 2002 impreza wrx wagon

Mileage: 43,000

Time Out Of Use: 2 weeks so far

Problem And Likely Cause: blown 2nd gear

Modifications: up-pipe, down-pipe, uni-chip, bov, exhaust,

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: second gear was ground smooth - driver abuse

Your Story: I was pulling out of the daycare driveway going down a back road went to shift into second the car made loud banging, shut the car down pushed it into the driveway and had it towed the 1st dealership wouldn't work on it because of aftermarket parts 2nd dealer where it was purchased also denied the work after I have spent days on the phone with SOA and the rep
The clutchand brakes were given to me under warrentee with all my mods, but when the tranny went they said no. The car is still at the dealership three states away because I thought they would take care of me. I did not abuse my car I have a 2 young kids and I was not racing it. I had also reported the grinding in 1st and reverse but they don't remember that now! I have had the car for less than 2 years.



Repor
confused:
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Old 07-24-2003, 07:25 PM   #89
Turbo4me
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Member#: 2200
Join Date: Aug 2000
Chapter/Region: NWIC
Location: Hillsboro, OR
Vehicle:
2015 Mazda 3
97 Miata, 96 Landcruiser

Default

NAME: Curt McConnell

MAKE: 2002 5MT WRX Wagon

MILEAGE: 52,000

TIME OUT OF USE: 2 weeks (parts issues)

PROBLEM: Grinding going into 1st gear while moving, difficulting shifting into 1st when stopped, slight knock in engine

MODIFICATIONS: Prodrive springs, STi short throw shifter, BPM TBE,

SUBMITTED FOR WARRANTY WORK: Yes

REASON GIVEN FOR DENIAL: Covered

YOUR STORY: Took the car in for them to look at the tranny. They also heard the knock. Replaced 1st and 2nd gear syncros and replaced the short block under warranty.
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Old 07-30-2003, 05:47 PM   #90
Technic
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Member#: 581
Join Date: Nov 1999
Chapter/Region: NESIC
Location: East Jewett, NY; Bethany, CT
Vehicle:
2002 WRX Wagon
Very Blue

Default

NAME: Andrew Hitchcock

MAKE: 2002 5MT WRX Wagon

MILEAGE: 32,000 (just under 2 years old)

TIME OUT OF USE: 2 days (so far)

PROBLEM: Grinding when going into first while stopped.

MODIFICATIONS: K&N air filter

SUBMITTED FOR WARRANTY WORK: Yes

REASON GIVEN FOR DENIAL: Abuse / operator error

YOUR STORY: Having trouble shifting into first. Took car to dealer for regular service and asked them to look at transmission. They tell me there is a problem with the transmission but they don't know what. They have to open it to determine if it is covered by warranty and that is $425, which I will pay if it is not under warranty. I say, "ok, open it up", because there is no way I abused it. In the meantime I have to ask my kind co-workers to drive me to and from work. So after a day I get a call back and am told that the first and second gear synchros are bad and are not covered due to abuse. So the car that I drive to work on the highway each day and sit in for 2 minutes before I turn off has been abused, well I want to know who did it so I can beat the hell out of them. It was probably that aftermarket air filter, they are evil and cause premature headlight failure. Anyway I am now calling this person at SOA, who tells me to call this person at the dealership, etc. I will update when I my problem is resolved...
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Old 08-01-2003, 01:47 AM   #91
Jademonkey
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Member#: 9213
Join Date: Aug 2001
Location: My grandma was 6' 6"
Vehicle:
2000 RS
Red

Default My engine Blew

Name: Greg

Make: 2001 RS (4eat)

Mileage: 59,000

Time Out Of Use: 2 weeks thus far

Problem And Likely Cause: Floated Valve, cracked piston, metal shavings ate bearings. Dealer says I race my car and drive it at high RPM's. Caused valve to float

Modifications: Ganzflo, MSD Wires, Borla Header & Catback

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: No evidence of manufacturer defect

Your Story: I've taken care of my car from day 1. Mobil 1 syn, and NGK copper plugs. Bought service manuals. Took car in for o2 sensor recall, and ECU reflash. I never raced my car. NO signs whatsoever of any trouble. I was returning from a backpacking trip in the Sierras. I was 20 miles from home, and my CEL starts flashing. I can't pull over immediately because of traffic. When I do, I hear this loud slapping noise. Dealer keeps overnite and diagnoses it in the morning. First story is they will replace it under powertrain warranty, but because of my mods, they say I have to pay to have the engine tore down and inspected. Fine with me. I did nothing wrong, and took care of the car. After engine tear down, they find a floated valve, cracked piston, and worn bearings. They accuse me of never changing my oil, and ask for service records. I always change my own oil... They ask for recepits i spent on the oil. Long story short. dealer says i over drive my car, race it, and don't take care of it, so they recommend to SOA to deny my warranty. Next day (today) , I call SOA, and they "stand behind" the findings decision of their dealership.
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Old 08-05-2003, 10:28 PM   #92
Gramata
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Member#: 41201
Join Date: Aug 2003
Location: So Cal
Vehicle:
2002 Impreza RS
Blue

Default

Name: John Gramata
Make: 2002 Impreza RS
Mileage: 34,000

Time Out Of Use: None

Problem And Likely Cause: Clutch shudder

Modifications: None yet

Submitted For Warranty Work (Yes/No): Not yet
Reason Given For Denial: N/A

Your Story: I bought my car used from a dealer who of course never mentioned the shudder problem.. I thought I was crazy since it really only happens bad in the AM... The Subaru dealer in Fullerton said they need my car overnight so they can have a manager drive it to make sure I am not "just a guy on one of the message boards abusing the warranty work" - I am having trouble finding the time to be without a car that long!!! Will update later.
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Old 08-18-2003, 10:51 PM   #93
bhall687
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Member#: 37376
Join Date: May 2003
Default Bad Rear Differential

Name:Brody Hall

Make:2004 WRX Wagon

Mileage:1900

Time Out Of Use:9 days

Problem And Likely Cause: Faulty Rear Differential

Modifications: Tinted Windows ha

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: They covered it.

Your Story: I was driving down a gravel road and ripped a turn, car did not hop just drifted around the corner and powered out of it. I got to the highway and once I got up to 50MPH it would start to whirrrr very loud. Then when I got to town I started downshifting and it was grinding and klunking quite loud, the next day, I took it to the dealer and they informed me that it was a faulty rear differential, then called me back a few days later and said it was ready. I called to say I was coming to pick it up and he then told me that they new differential that they put in sounded worse than the one that they took out. So At 2000 miles I am already on my third rear differential. That sucks. No problems since, only put 800 miles on so far though.
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Old 08-27-2003, 04:32 PM   #94
Blknblu
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Member#: 29188
Join Date: Nov 2002
Chapter/Region: PRSIC
Location: 2 star hotel
Vehicle:
2000 Ducati M900

Default

Name: James Darby

Make: 02 WRX

Mileage: 30,000

Time Out Of Use: 3 days so far

Problem And Likely Cause: Lock out of second gear

Modifications: Up pipe, turbo back, filter, ebc @16psi, turbo back

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: modifications

Your Story: Pure crap. I have two Subarus. My rex and my wifes Outback. I will never buy another one again period. Had plans to trade in the WRX for an sti in the next year. Not now. Dealer told me they "thought" it was a chipped tooth on the gear. SOA won't cover it because of mods. They can't tell me for sure what it is so I have to pay them about $400 just to take it apart and tell me what it is. Then they want another $1100 just in labor to fix it plus parts. SOA sucks
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Old 08-28-2003, 08:16 PM   #95
SoLiDbReAkZ
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Member#: 13736
Join Date: Dec 2001
Chapter/Region: BAIC
Location: SF
Default

Name: John Monahan

Make: 2002 Subaru WRX Sedan

Mileage: 29729

Time Out Of Use: 3 weeks

Problem And Likely Cause:
grinding into 3rd and 4th gears. Local dealer at last service did not put in transmission fluid.

Modifications:
STi uppipe, turbo-back exhaust

Submitted For Warranty Work (Yes/No):
Yes (Third time for transmission)

Reason Given For Denial:
Driver abuse (Shift forks bent, parts worn), and modifications

Your Story:
I had brought my WRX Sedan to my local dealership in Freehold, New Jersey to get my transmission and rear differential fluid changed. I was moving to Rhode Island, and wanted to have the fluid replaced before the car hit it's 30k mile mark. I brought the car into the dealership, they 'serviced' it. Then four days later I noticed considerable grinding when shifting into 3rd and 4th gears. I checked the fluid level, and it didn't even make it to the 'LOW' marker on the dipstick. I brought it in to the dealership again, they added fluid, and the problem persisted while on a test drive w/ the service manager. He confirmed the problem, but DID NOT admit that they goofed.

Unfortunately, I had to move to Rhode Island in the next two days. I made an arrangement with my local dealer to have the service manager call the service manager at a Rhode Island dealer near where I was going to be living--in order to have my car warranty serviced there. I dropped my car off at the dealership in Warwick, RI, and received a loaner car.

The next day I received a call from the service manager, scared and annoyed, indicating to me that from looking at the xerox'd copies of the service orders from the NJ dealer, it appeared that they "messed up the car." He expressed his concern with getting "stuck with the bill from SOA. After two days of 'phone tag' between the dealers and myself, the RI dealer agreed to work on the car. The dealer called me three days later telling me to bring my car in for service. It had already been there for days! I call three days after that to ask about the progress being made on the car. The service advisor responded that they STILL hadn't looked at it b/c their transmission technician was 'out for a few days.'

I receive a call today from the service manager, 2 weeks later, indicating that due to:
1. my turboback exhaust, and..
2. bent shift forks and worn transmission parts.

..that my car would NOT be covered under warranty. I explained that I had not abused the car. I explained that worn parts most likely would be due to four days of heat and friction from not having any fluid in the transmission. He indicated that it was not his problem, and again stated "see, this is why I didn't want to be '3rd party' to all of this." He made it clear when I first brought my car in, that he was wary about doing the work---now they are trying to find every excuse...NOT TO DO IT.

This is my third transmission problem with this car.
(1) 3 months after purchase: clutch replaced under warranty due to 'shudder.'
(2) 6 months after purchase: synchro gears, and main shaft replaced , under warranty, due to dealer confirmed 'defect.'

nearly one full year passes with NO problems from the car...none

(3) 20 months after purchase transmission service denied due to 'abuse,' and 'modification,' despite records showing blatant NEGLIGENCE from Subaru.

I will NEVER buy a Subaru again...

Last edited by SoLiDbReAkZ; 08-28-2003 at 08:44 PM.
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Old 09-03-2003, 11:08 PM   #96
t_wrexxx
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Member#: 42790
Join Date: Sep 2003
Chapter/Region: Tri-State
Location: Quakertown, PA
Vehicle:
2002 Bugeye
WRB

Default

Name: Chris Orlando

Make: 2002 Impreza WRX Sedan

Mileage: 29000

Time out of use: Approx 30 days

Problem and likely cause: Broken 2nd gear; Dealer installed faulty clutch into car.

Power modifications: Cold air intake, Catback exhaust, Boost controller @ 14.5psi, Blow off valve.

Submitted for warranty work: Yes, originally for clutch shudder, and then for trans.

Reason given for denial: Abuse, and mods to car.

Your story:
I took my car to Colonial Volkswagen/Subaru in Feasterville, PA to have the new clutch/flywheel assembly installed due to shudder. I dropped the car off at the dealer, and returned 2 days later to pick it up but could not take it because the clutch was not bled properly. I returned the next day, and the clutch was still not bled properly. The tech took the car and re-bled the clutch for the third time. I left the dealership and noticed as I was pulling away that the clutch was chattering from a standstill, and when shifting into any gear. I returned to the dealer 5 minutes later to explain the problem. The tech took the car for a drive, and agreed that the clutch was indeed chattering when trying to engage any gear. I was told that there could be a "defect in the material" and that it could wear itself out in a few days. They even went so far as to say that "it may have been dropped at the warehouse." I was told that it was "probably" a bump in the friction material and to take the car for a week to see if it went away. I took the car (Stupid.) As the week progressed, the problem got worse. The chattering changed to shuddering. The car would pop out of gear while cruising along. I would go to pull away from a stop and the clutch pedal would stay on the floor, but would then pop out by itself. This happened many times at a traffic light, and the clutch would pop out while I was in gear causing my tires to audibly 'chirp' from the sudden engagement before the engine stalled out. So a week later, I call the dealer and tell them that the problem is getting worse, and that they would have to order new parts. I am blown off by the service writer, and was told he would call me after he checked availability. Over the weekend, I was driving my car, and while shifting from 1st to 2nd I go to let out the clutch but once again it stays on the floor. It then popped out by itself again causing the car to jerk violently as it tried to engage gear. Second gear was toast. I could not engage the gear and the trans now grinded going into first and third, and would not engage second at all. I had the car towed to the dealer, and after 10 days of waiting was finally informed that the transmission was "not a warranty issue" and that they would not repair my car. I was told that the transmission failure was a result of abuse and the mods to my vehicle when in fact I was being very careful with my car because of the problematic clutch when the trans failed.
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Old 09-08-2003, 11:51 PM   #97
neversatisfied
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Join Date: Sep 2003
Chapter/Region: MWSOC
Location: Omaha, NE
Vehicle:
03 Subaru WRX
Silver T67 equipped

Default Re: Trouble/Warranty Denial Report Thread: Drivetrain (Engine, Tranny, Diff, Etc.)

Name:Allan Bargenquast

Make:03 WRX

Mileage: 4,200

Time Out Of Use: 1.5 months

Problem And Likely Cause: 2nd gear discinegrated, 1st gear discinegrated, 1st gear syncros, problems getting into reverse, total of about 55 pieces in the tranny were broken.

Modifications: 0 when taken into dealership

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: N/A

Your Story: Getting on the interstate in 1st gear. Shifted into 2nd gear at about 5,000 rpms, when I let off the clutch I heard a loud boom sound. I pulled the car off to the side of interstate because tranny was messed up and it sounded like I was dragging something. Whenever the car was running it made a horrible spinning sound. Dropped the car off in the key drop on a Thursday night. Dealership left me a message, but I didnt get it until the weekend. Called them on Monday and talked with service manager which had just cracked the tranny open and made a list of all the parts that needed replaced. All parts were ordered before I had even talked to the dealership. Subaru has definitely treated me well (except for the dealership I bought it from) and I cant wait to get my car back and running again.
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Old 09-09-2003, 12:42 PM   #98
Irish
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Member#: 23421
Join Date: Aug 2002
Chapter/Region: RMIC
Location: Denver
Vehicle:
2005 WRX Wagon
Dead Hooker Black

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Name: Timothy Donahue

Make: 2002 WRX

Mileage 19,000

Mods: TBE

Time out of use:7 days and counting

Submitted for Warranty work: yes

Denied/Approved: 70/30...currently

Reason for Denial: Clutch is discolored and abused...

At 17,900 miles on June 26th, I brought my car in for a clutch replacement for the "Clutch Shudder" issue. Replaced under warranty.

Upon leaving the dealership I proceed to stall the car at 3 consecutive stoplights. The clutch engages HARD. Almost like an unsprung clutch. I assume it is a new clutch and needs to be broken in.

Two months go by and the problem progressively worsens, my wife will not drive the car. The clutch engages instantly, I have to leave stoplights at 3000 rpm to keep the car from stalling and I begin to hear something rattling upon startup. I begin to commute in my 1951 chevy until I have a free day to bring the car in (I work about 75-85 hrs per week).

Tues sept 2nd, Alternator goes out on my Chevy and I have to drive the WRX. At this point the car has 18,900 miles and the car has been driven about only 1000 miles in the past 70 days. Due to how terribly the car has been running. Most of the miles have been put on going to get parts for my Chevy to keep it running.

Pull out of my neighborhood, Gingerly pull second gear at about 20mph, roll on to about 50% throttle and the transmission makes a frightening sound and the gearshift rifles out of my hand and the clutch jams to the floor. I can not shift into any gears, especially 1st and 2nd, 3rd-5th and reverse can be had, as long as the car is not running.

I have the car Flatbedded to Flarirons Subaru, where the transmission is pulled from the car. The clutch fell out before the transmission was removed due to the fact that it was in pieces. The transmission fluid contains some metal, (bad first gear synchro anyone?) but there are no gear teeth to be found....

The faceplate of the clutch looks virtually brand new and the flywheel looks it just was pulled out of the box. The metal portion of the clutch is rainbowed from heat, however I dont feel that is out of the ordinary for clutches, however, this is currently the reason for denial.

They call me ad tell me that SOA is willing to do a 70/30 split for the cost of the repairs...Which will probably include a new transmission, with the 70% being my burden, due to abuse!? They are going to open up the transmission today and tell me the situation. If the gears are sheared I am screwed, they will not cover anything except the clutch. Which they admit was probably faulty...I will be going up there to fight with the service rep today about the transmission.. I don't understand how a faulty clutch causing my transmission to break is my fault.

I think this thread is long enoug at this point....Class Action anyone? There HAS to be a lawyer out there that will take this one on.

This car is worse than my DSM was.
I thought it was a POS.....

Last edited by Irish; 09-09-2003 at 05:13 PM.
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Old 09-09-2003, 04:17 PM   #99
Blknblu
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Member#: 29188
Join Date: Nov 2002
Chapter/Region: PRSIC
Location: 2 star hotel
Vehicle:
2000 Ducati M900

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I hear you Tim. I think this thing has gotten big enough to proceed w/ legal action. We aren't asking for the world just for SOA to admit that put a pos tranny in a car that needed one that was twice as strong. The fact that unmodified cars are having issues with them should be a freakin red flag that something is wrong!! I think they will lose market share to other manufacturers untill they fess up and fix them and design stronger transmissions. I praised subaru and was an advocate of them to friends and others looking for a new car. Not now. Hell the tranny on my wifes 01 Outback is starting to act up!!! Pure, unadulterated... bull crap
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Old 09-09-2003, 05:11 PM   #100
Irish
Scooby Specialist
 
Member#: 23421
Join Date: Aug 2002
Chapter/Region: RMIC
Location: Denver
Vehicle:
2005 WRX Wagon
Dead Hooker Black

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UPDATE:

Just got off of the phone with Dustin at Flatirons Subaru in Boulder CO. Apparently the transmission has a broken second gear. However, They are going to HONOR the warranty and replace everything.
It almost felt like I won the lottery for just having a car company doing what they are supposed to do. I know for a fact that both Dustin and Bret at Flatirons must have pulled really hard for me to get SOA to do this. Thanks Guys.
I guess that there are 100 voided warranties for every 1 repair. It just proves not all dealerships are crappy.
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