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Old 10-03-2016, 03:37 PM   #1
C-Nears
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Default 2017 STi with StarLink - Vehicle Tracking I don't like, turn off??

I get these monthly email reports from Subaru after purchasing a 2017 STi Limited and it is obviously monitoring my cars systems etc. I have also seen on other threads where people have gone into the dealer for warranty service and been denied after they basically ran a "blackbox" type of report from the ECU that showed boost levels, max speed, G-load and a bunch of other parameters that allows them to make a very subjective judgement about you and how you drive your car which is BS.

I don't drive my car like I stole it and am not running 25psi or anything, but I don't like the fact that if a dash warning light comes on or 5 minutes after I pass a service interval mileage, I get an email from Subaru telling me what the light means and when/where I want to schedule service for it. So obviously they have a decent amount of access to track your car, definitely not calling them Uncle Sam and spies, but it is kind of shady that they can track basically my car all the time.

I looked on the StarLink site and you can't disable it, just turn off the emails etc. Anyone else feel like this is a tad shady and have found a way to disable it other than ripping off your antennae???
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Old 10-03-2016, 04:06 PM   #2
RoadTrippa
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Wow that exists? That isn't a feature that's a nanny.
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Old 10-03-2016, 07:40 PM   #3
Ishbu0062
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Is it a passive system or is it active in the background without using the app in the car?

I have a 2016 STi but I don't get monthly email reports or anything like that but then again the car keeps telling me to have the current version even though I have the current version on my iPhone so I eventually gave up on using the stupid app.
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Old 10-03-2016, 07:46 PM   #4
tsouzee
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I just got an email today from Subaru telling me to check my monthly usage report and car health as well. Pretty ****in crazy if you ask me. I would also like to know if there is a way to shut that off.
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Old 10-03-2016, 08:00 PM   #5
Pantyraider
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previous thread about same thing has some info you might find useful

http://forums.nasioc.com/forums/show...ht=big+brother
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Old 10-03-2016, 09:17 PM   #6
tsouzee
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Quote:
Originally Posted by Pantyraider View Post
previous thread about same thing has some info you might find useful

http://forums.nasioc.com/forums/show...ht=big+brother
Thanks. So it seems we can disconnect some antenna in the car. They didn't really go into detail, but I'll need to research this. I'm not modding my car (just some minor exterior mods), but it's still annoying.
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Old 10-03-2016, 11:00 PM   #7
Techie Will
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Quote:
Originally Posted by Ishbu0062 View Post
Is it a passive system or is it active in the background without using the app in the car?

I have a 2016 STi but I don't get monthly email reports or anything like that but then again the car keeps telling me to have the current version even though I have the current version on my iPhone so I eventually gave up on using the stupid app.
2017 is the first year to have it on WRX and STi. It is passive in the background even if you do not pay for the service. There are other features as well as it is Subaru's answer to On Star.

Quote:
Originally Posted by RoadTrippa View Post
Wow that exists? That isn't a feature that's a nanny.
The black box, as far as it has been reported so far, isn't brand new this year. It supposedly only takes logs during a catastrophic event. There's a user on another forum where they found he had done 124mph+ and what boost pressure and RPM he hit during the event. He mis-shifted into third at that speed and had issues after that with the car.

I see Subaru using this for two things, to aid authorities in crash investigations and to make sure they aren't getting ripped off with warranty fraud.
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Old 10-04-2016, 10:32 AM   #8
shadowsports
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Quote:
Originally Posted by Pantyraider View Post
previous thread about same thing has some info you might find useful

http://forums.nasioc.com/forums/show...ht=big+brother
Yes. Was discussed elsewhere.. And like I said there. Leave your phone and StarLink equipped vehicle at home if you plan on committing a crime. Otherwise you WILL be placed at the scene.

I am not really happy about it either. Its a convenience feature I subscribed to.. but then you're like whoa.. what did I just get myself into. As long as they don't start issuing citations based on captured info, I'll plan accordingly. But still don't like it.
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Old 10-05-2016, 01:17 AM   #9
irisblue
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Is STARLINK not available for wrx base?
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Old 10-05-2016, 10:39 AM   #10
Pantyraider
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Quote:
Originally Posted by tsouzee View Post
Thanks. So it seems we can disconnect some antenna in the car. They didn't really go into detail, but I'll need to research this. I'm not modding my car (just some minor exterior mods), but it's still annoying.

Copying this from another forum in case their links die

Starlink is the black box

As promised here are the pictures of the starlink device.

Its located below the OEM radio and can be removed and left connected in car if you wish for starlink to continue to function. The oem radio and starlink device contain a qr code sticker that has its uniqe identification code, I have edited the photo to blank out that qrcode. Disconnecting the antennas and power effectively disables starlink.

So its up to each consumer to decide if they want starlink to continue functioning or if they want to turn it off.

http://i.imgur.com/p4RnVxA.jpg

http://i.imgur.com/1l5MZN6.jpg



The email I got:



Quote:
Subaru of America STARLINK Your Subaru Connected
We***8217;re thinking about you.
We***8217;ve been notified via STARLINK***8482; that the STARLINK system light is on in your 2016 Forester.

We can help you with that.

The STARLINK system light indicates that the functions***8212;Automatic Crash Notification, SOS call, Stolen Vehicle Locator and Roadside Assistance***8212;may not be available. Since these functions deal primarily with your safety, security and remote services, it***8217;s important you stay connected. Please contact a Subaru Retailer right away.

If you***8217;ve already made a service appointment, please disregard this email.

Keeping you connected,
Subaru of America, Inc.
Dear Starlink, I won't miss you



Quote:
We***8217;ve been notified via STARLINK***8482; that the Windshield Washer Fluid light is on in your 2016 Forester.

We can help you with that.

The Windshield Washer Fluid light indicates the windshield washer fluid is low. Filling the windshield washer fluid tank is easy to do. If you***8217;re familiar with the procedure, go for it. For a quick reference on adding windshield washer fluid, check the Owner***8217;s Manual or watch this video. Or visit a Subaru Retailer and ask for help. Keeping the windshield clean is simple, and it***8217;s one of the most basic safety steps you can take.



If you***8217;ve already made a service appointment, please disregard this email.

Keeping you connected,
Subaru of America, Inc.
While doing seat upholstery


Quote:
We***8217;ve been notified via STARLINK***8482; that the Airbag System light is on in your 2016 Forester.

We can help you with that.

The Airbag System light indicates there might be a potential problem with your vehicle***8217;s Supplemental Restraint System, which includes the airbags and seatbelts. For your safety, we recommend a full system check. Please contact a Subaru Retailer as soon as possible.

If you***8217;ve already made a service appointment, please disregard this email.

Keeping you connected,
Subaru of America, Inc.

Yeah I had enough of that.
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Old 10-05-2016, 10:45 AM   #11
Techie Will
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Quote:
Originally Posted by Pantyraider View Post
Copying this from another forum in case their links die

Starlink is the black box
A black box, but not "the" black box maybe.

There's a post on another forum where a user had his car diagnosed and they saw him hitting the absurd speed/RPM I mentioned above. His car was not a 2017 and would not have the Starlink connected services device. Most likely there's some diagnostic information stored within the ECU.

Cobb has even noted there's part of the ECU they do not touch, though it appears to be fairly small in size so it would have limited information. This checks out comparing it to the fact they said the black box only activates during catastrophic situations.
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Old 10-06-2016, 12:57 AM   #12
pizza_pablo
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Quote:
Originally Posted by WillDenham View Post
A black box, but not "the" black box maybe.

There's a post on another forum where a user had his car diagnosed and they saw him hitting the absurd speed/RPM I mentioned above. His car was not a 2017 and would not have the Starlink connected services device. Most likely there's some diagnostic information stored within the ECU.

Cobb has even noted there's part of the ECU they do not touch, though it appears to be fairly small in size so it would have limited information. This checks out comparing it to the fact they said the black box only activates during catastrophic situations.
Apparently "catastrophic situations" include diving "too fast".
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Old 10-06-2016, 03:02 AM   #13
JustyWRC
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Quote:
Originally Posted by C-Nears View Post
I get these monthly email reports from Subaru after purchasing a 2017 STi Limited and it is obviously monitoring my cars systems etc. I have also seen on other threads where people have gone into the dealer for warranty service and been denied after they basically ran a "blackbox" type of report from the ECU that showed boost levels, max speed, G-load and a bunch of other parameters that allows them to make a very subjective judgement about you and how you drive your car which is BS.

I don't drive my car like I stole it and am not running 25psi or anything, but I don't like the fact that if a dash warning light comes on or 5 minutes after I pass a service interval mileage, I get an email from Subaru telling me what the light means and when/where I want to schedule service for it. So obviously they have a decent amount of access to track your car, definitely not calling them Uncle Sam and spies, but it is kind of shady that they can track basically my car all the time.

I looked on the StarLink site and you can't disable it, just turn off the emails etc. Anyone else feel like this is a tad shady and have found a way to disable it other than ripping off your antennae???
How is this "shady"?.................After you agreed to sign up for it?

Quote:
Originally Posted by WillDenham View Post
2017 is the first year to have it on WRX and STi. It is passive in the background even if you do not pay for the service. There are other features as well as it is Subaru's answer to On Star.



The black box, as far as it has been reported so far, isn't brand new this year. It supposedly only takes logs during a catastrophic event. There's a user on another forum where they found he had done 124mph+ and what boost pressure and RPM he hit during the event. He mis-shifted into third at that speed and had issues after that with the car.

I see Subaru using this for two things, to aid authorities in crash investigations and to make sure they aren't getting ripped off with warranty fraud.
This and a 3rd reason. To notify you about your car. EVERY SINGLE DAY, I get a customer asking me "will it let me know when to change my oil"? This is just a step further. Most of the ones I talk to like it; but, I do get some that don't.

Quote:
Originally Posted by Pantyraider View Post
Dear Starlink, I won't miss you
You will when that accident you weren't planning for happens and you are waiting for someone to call 911 when Starlink Connected Services has already done it.



I do agree on the annoyance of many emails though.


Quote:
Originally Posted by pizza_pablo View Post
Apparently "catastrophic situations" include diving "too fast".
And the engine grenades....






I think it's hilarious how folks think it's shady behavior by Subaru when THEY are breaking the law(and their car) and get caught with it when THEY are being shady lying about why their car is broke.
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Old 10-06-2016, 08:51 AM   #14
Pantyraider
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Quote:
Originally Posted by JustyWRC View Post



You will when that accident you weren't planning for happens and you are waiting for someone to call 911 when Starlink Connected Services has already done it.



I do agree on the annoyance of many emails though.
you missed the part where I said that was a copy paste from another forum, mine still works, not that I use it for anything

and I never signed up for anything, they had it activated before I ever even saw the car
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Old 10-06-2016, 09:06 AM   #15
Techie Will
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Quote:
Originally Posted by pizza_pablo View Post
Apparently "catastrophic situations" include diving "too fast".
If we're talking about the same guy, it's the fact he was doing 140+ and hit 8k+ RPM. It's not just about driving fast, though if it were I'm pretty sure there are restrictions on the warranty about tracking the car as well. The simple fact about that case is the owner was at a track day and missed a shift into 5th and went into 3rd without catching himself quickly, and it caused issues down the line for him.

I highly doubt Subaru cares, or even has the bandwidth or capability, to report every single person going 20-30MPH over the speed limit at any given time.

As JustyWRC has mentioned before, don't bring your Starlink connected services vehicle along if you plan on breaking the law.
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Old 10-06-2016, 10:34 AM   #16
shadowsports
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Quote:
Originally Posted by WillDenham View Post
As JustyWRC has mentioned before, don't bring your Starlink connected services vehicle along if you plan on breaking the law.
That was me..

I was also poking around in the options section of StarLink on My Subaru and you can suppress the notifications emails if you wish.

The emails are a little overboard. WRX/STI owners are typically pretty close to their cars. I'd know about a problem long before I got an email notification from StarLink. If my wife had a StarLink equipped vehicle, I'd be in trouble... I would receive a daily email telling me the windshield washer fluid reservoir was empty.. I've never seen someone go through a tank in days.. and I put new blades on my cars every 6 months.

I purchased the 3 yr package. When it expires, I'm done. Also not going to bother opening the dash to disconnect it. I'm already "on record" for driving my STI to its full potential.
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Old 10-06-2016, 12:10 PM   #17
irisblue
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Is STARLINK not available on Wrx base model?
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Old 10-06-2016, 12:19 PM   #18
pizza_pablo
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Quote:
Originally Posted by JustyWRC View Post

I think it's hilarious how folks think it's shady behavior by Subaru when THEY are breaking the law(and their car) and get caught with it when THEY are being shady lying about why their car is broke.
I think it's hilarious when folks think they know what others are thinking.

I do value my privacy and I do think it's shady that Subaru is tracking my car, without divulging the degree of the monitoring. They did not give it to me. I paid for it.
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Old 10-06-2016, 12:40 PM   #19
JustyWRC
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Quote:
Originally Posted by Pantyraider View Post
you missed the part where I said that was a copy paste from another forum, mine still works, not that I use it for anything

and I never signed up for anything, they had it activated before I ever even saw the car

Then your salesman was wrong. Should have gone over it and confirmed you wanted it. Push the little blue button and tell them you want to deactivate it.


Quote:
Originally Posted by irisblue View Post
Is STARLINK not available on Wrx base model?
Pretty sure it's not available on any base model. I am forgetting about the STI.

Quote:
Originally Posted by pizza_pablo View Post
I think it's hilarious when folks think they know what others are thinking.

I do value my privacy and I do think it's shady that Subaru is tracking my car, without divulging the degree of the monitoring. They did not give it to me. I paid for it.

You ASKED for it(by signing up and paying) and you still complain?!?

And why would you sign up for something you think is "shady" AND pay for it and not have researched it enough? Ask Subaru. They'll tell you what they are looking at. I believe it's also in the literature. They don't care what you do on a daily basis. They DO care that a customer thrashes the car and then comes in trying to fraud the warranty. I agree it sucks; but, glad they will able to weed more liars out with this.
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Old 10-06-2016, 12:45 PM   #20
pizza_pablo
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Quote:
Originally Posted by JustyWRC View Post
Then your salesman was wrong. Should have gone over it and confirmed you wanted it. Push the little blue button and tell them you want to deactivate it.
Do you really believe that song for it to be deactivated well stop it from phoning home?
I don't.
Soon, the antenna will be disconnected.
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Old 10-06-2016, 01:12 PM   #21
JustyWRC
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Quote:
Originally Posted by pizza_pablo View Post
Do you really believe that song for it to be deactivated well stop it from phoning home?
I don't.
Soon, the antenna will be disconnected.
Yes. I do. Why would Subaru want to waste money "tracking" a car that isn't paying them to do so? Make sure to change your aluminum foil out daily. It works better.
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Old 10-06-2016, 01:13 PM   #22
pizza_pablo
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Quote:
Originally Posted by JustyWRC View Post
Yes. I do. Why would Subaru want to waste money "tracking" a car that isn't paying them to do so? Make sure to change your aluminum foil out daily. It works better.
Whatever you say, dude.
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Old 10-06-2016, 11:38 PM   #23
wadeh
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Quote:
Originally Posted by JustyWRC View Post
Yes. I do. Why would Subaru want to waste money "tracking" a car that isn't paying them to do so? Make sure to change your aluminum foil out daily. It works better.
Because once the infrastructure is in place, is is super cheap to collect and store the data.

And the data has value. Even if they don't have any use for it at the moment, data storage and processing is to the point where it's easier to just collect and keep all of it than it is to selectively keep only some of it.

I've worked in data processing and security for 25+ years. While we cannot know for sure the details about what actually happens, the assertions that you are making here about how Subaru does or does not handle the data are naive.

-Wade
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Old 10-07-2016, 11:49 AM   #24
pizza_pablo
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Quote:
Originally Posted by wadeh View Post
Because once the infrastructure is in place, is is super cheap to collect and store the data.
...

-Wade
Thanks, for the backup Wade!
I was done arguing and definitely could not have put that as eloquently as you.

12 hours and no snarky retort. I'm surprised.
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Old 10-07-2016, 05:39 PM   #25
JustyWRC
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Quote:
Originally Posted by wadeh View Post
Because once the infrastructure is in place, is is super cheap to collect and store the data.

And the data has value. Even if they don't have any use for it at the moment, data storage and processing is to the point where it's easier to just collect and keep all of it than it is to selectively keep only some of it.

I've worked in data processing and security for 25+ years. While we cannot know for sure the details about what actually happens, the assertions that you are making here about how Subaru does or does not handle the data are naive.

-Wade
I won't argue that; but, how much does it cost for that storage? You realize how cheap Subaru is? lol. Anyway, it's still aluminum hat worthy to worry about what they know. If you are not breaking the law or trying to commit warranty fraud(guess that falls in with breaking the law), then what are you worried about?

Quote:
Originally Posted by pizza_pablo View Post
Thanks, for the backup Wade!
I was done arguing and definitely could not have put that as eloquently as you.

12 hours and no snarky retort. I'm surprised.
Contrary to some people's belief, I don't live on this thing. I do have 2 jobs(or more accurately was really sick for the past 24 hours).
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