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Old 12-14-2011, 07:04 AM   #1
Bram
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Member#: 292653
Join Date: Aug 2011
Default Gimmick Motorsports

Hey guys, This is just a little heads-up about my experience with "Gimmick Motorsport".

Back in September the 21st, (Nearly 3 months ago) I placed an order for some hood struts, a T-shirt and some gaskets. The order of $176.89 was processed by "Google Checkout". A guy named "Nino" replied asking for an additional $25 to cover international postage be paid. I said ok, and he sent a second invoice, I sent Gimmick Motorsport the extra via Google checkout. I then waited for my package.

On November 5th, I still had not recieved my order, so I asked Gimmick about it :
"Hello, On September 21 I placed an order ( # 917802867491433 ) for some hood struts, gaskets and a T-shirt. The order was paid via Google checkout, and I also paid an additional amount to cover international postage. The order was supposed to have been posted on September 26. It is now November and I still have not recieved the order. Can you please investigate? Is there a tracking number to look up? Which courier / postal service did you use?
Thankyou"


The reply same day :
"I will check into it and see what is going on, The items were not all sent from the same location, but you should have received at least part of it by now. I will let you know."

I did not hear back from Gimmick, so I sent another email which went unanswered on November 11 :
"Hello. Any more info on the state of my order? I still haven't received anything. Please keep me informed."

I still did not receive any further info or package, so I sent this email on November 15 to try and get some response. :
"Ok, look Im starting to get worried. I havent got ANY of my order yet. You havent replied to my last mail, and am starting to think I have been scammed. If my order was sent, then it should have deffinately been here. You say you sent multiple packages, and I havent seen one. I know sometimes packages go missing in the post, but not 2 or more from the same person to another person.
I dont want to have to do this, but if you cant get it to me soon, or at least give a decent reason as to whats going on, I am going to bad mouth you on the net on every car forum I can think of."

I didnt really want to do it, but I said that to try and bluff them into actually doing something about my missing parcel.

This was the reply same day :
"We are a 6 year old company that sells over a half million dollars a year in parts, I have no reason to “scam”: anyone for a measly 179 dollars. You are in Australia and as such with usps it is very difficult to verify when exactly the parts are supposed to arrive unless you pay the ridiculous prices for next day air. I promise you the parts were sent and I have the post office doing a trace on the packages but have yet to hear anything back. Once I do you will be the first to know."

That was the last I heard from them. I didnt actually post anything about them online, as wanted them to have a chance to sort the issue out. I know how damaging that sort of stuff can be to business. (That was until today.)

On November 23rd, I filed a complaint with Google about Gimmick. Google supposedly gets in touch with and trys to mediate. There was no reply from Gimmick and still isnt to this day.

I am currently seeking a refund from Google. In the mean time I thought Id warn you all about this dodgy company. I understand that stuff-ups happen, and I have been responsible for a good few in my time too. Thats not the point, its how you handle that stuff-up that is important. And clearly Gimmick Motorsport is not very good at handling their stuff-ups. I have given them every opportunity to sort it out, but have been left in the dark and out of pocket. So I urge you not to support a business that clearly doesn't support its customers.
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