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Old 05-21-2013, 03:55 PM   #1676
IMPORTIMAGE
Former Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

I believe i found the issue. if you get a quote on the forums and do not tell our guys (which do not all have access to this forum) they will not know about the price.

We are easy to work with, call up and tell us the quote you got and we'll take care of you. i've had a talk with the sales team, for anyone who has been effected, call us up

we'll take care of you during business hours
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Last edited by IMPORTIMAGE; 05-21-2013 at 04:16 PM.
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Old 05-21-2013, 06:57 PM   #1677
jaxscuby
Sammo Hung
Moderator
Member Sales Rating: (24)
 
Member#: 10613
Join Date: Sep 2001
Chapter/Region: South East
Location: N Fla / S Ga
Vehicle:
2002 USDM WRX
WRB

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If you have questions its best to call.

the only dumb question is the one that is not asked..

you know where I get my parts from..
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Old 05-21-2013, 07:19 PM   #1678
IMPORTIMAGE
Former Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

thank you mr scuby
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Old 05-29-2013, 12:51 AM   #1679
Gregor91
Scooby Specialist
Member Sales Rating: (4)
 
Member#: 259434
Join Date: Sep 2010
Chapter/Region: South East
Vehicle:
2012 wrx sedan
SOLD :/

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I've purchased a good bit of stuff from these guys and they always did great. Josh and billy do work

Still trying to convince my brother to buy coil overs lol you'll be the second person to know
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Old 05-30-2013, 08:29 AM   #1680
IMPORTIMAGE
Former Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

many thanks gregor! hope all is well!
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Old 07-01-2013, 01:48 PM   #1681
Subarudunk
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Member Sales Rating: (3)
 
Member#: 179439
Join Date: May 2008
Chapter/Region: Tri-State
Location: Phillly
Vehicle:
2004 STI
JBP

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Just wanted to chime in and say that these guys are the best! Although I have only ordered little odds and ends, I always recieve quotes right away and everyone is super friendly. There is a reason that IIR is my go to vendor for everything. Thanks again.
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Old 07-01-2013, 04:54 PM   #1682
IMPORTIMAGE
Former Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

thanks so much! greatly appreciated!
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Old 07-11-2013, 09:59 AM   #1683
bluemax189
Scooby Specialist
Member Sales Rating: (20)
 
Member#: 137405
Join Date: Jan 2007
Chapter/Region: MAIC
Location: Baltimore
Vehicle:
2011 WRX 6spd
GTX3076r

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Thank you guys so much! Had a back experiance with fedex and a wide open box with one missing piece. Called up this morning and talked to Chris and theyre sending me the missing piece!

It was of no fault by IIR for fedex's abuse of my package but IIR went above and beyond to give amazing customer service!

Cant wait to get this piece and install my parts!
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Old 07-11-2013, 11:21 PM   #1684
zephyrantes
Scooby Newbie
Member Sales Rating: (3)
 
Member#: 301234
Join Date: Nov 2011
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THUMBS DOWN from me for IIR.

I sent an email right after my order was placed, REQUESTING my parts to be shipped out a week later. Instead, I got NO REPLY back from their "support".

My reasons for buying parts early and requesting it to be shipped out a week later is personal and for my own. The FACT that it was never acknowledged NOR fulfilled shows a lack of customer service to me.

Also, I chose to SUPPORT IIR (ie: NASIOC sponsor) by buying something that is sold cheaper elsewhere, is a further slap in the face. I had sent a PM, and once again, no price match, no "thank you for your support".

I WILL NEVER buy from IIR again, and there will be NO gracious recommendation from word of mouth.

IIR, I'm sorry... you are a sponsor of this site. But that doesn't mean that customer support should be taken for granted.
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Old 07-26-2013, 11:09 PM   #1685
ssssly
Scooby Specialist
Member Sales Rating: (55)
 
Member#: 268627
Join Date: Dec 2010
Location: North Carolina
Vehicle:
05 SpecC/FFR818
WRB

Default Still the worst vendor hands down

I find it hard to believe that you have this many satisfied customers. Of the 7 times I have ordered from you, you have screwed up 5 of them. Either sending the wrong part or forgetting to include parts in multiple part orders.

And each and every time I have had an issue it has been a multiple week runaround of getting pushed of from on person in the company to the other. And everyone blaming someone else for the screwup and nobody doing anything about it until I am finally forced to file a paypal complaint.

I made the mistake of ordering from you again recently because I was told that there had been some personnel changes there and Josh had cleaned up his act. Unfortunately this isn't the case. I figured I'd order something simple and give you a shot. So I PMed the vendor account here on NASIOC to order a Fumoto F-105n valve.

It wasn't listed on the website so I pmed back and forth a couple time to make sure that it was clear that I needed the n not the regular F-105 because I needed the nipple so avoid dumping oil all over my wrapped twinscroll headers.

Was told no problem. We have it, its an additional $5. So I order it. I even put "payment for Fumoto F-105n valve" in the paypal comments.

So what shows up at my door. A Fumoto F-105. The exact thing that I said I didn't want. But OK. People make mistakes. They are pretty similar. So I pm the vendor account again and notify them of the mistake. Is the response "Oh, we are sorry you got the wrong part, let us ship you out the correct one as soon as possible."? No of course not, this is new Import Image, just like the old.

The response is, we don't carry that part you will have to email [email protected]

So I email Frankie, tell him I was sent the wrong part and now whoever answers PMs at the vendor account says you don't have the right part so I need to process a refund.

And immediately the runaround begins. First its he wants pictures of the valve I was sent. Send them, that's not good enough. I then get two days worth of emails about how the valves are "essentially" the same. Then its he wants copies of the pms I sent to the vendor account. Send them. Not good enough. Then he wants additional proof that I "actually" ordered a F-105n. Send the notes from the paypal payment specifying "payment for Fumoto F-105n." No response. Email again the next day, no response. The third day, no response.

Today I filed my 4th paypal claim against Import Image. Luckily this time it was only for $25 not thousands like the last 2.

If you have received the parts you paid for from them, Consider yourself lucky.

If you are considering buying parts from them, trust me, its not worth the headache. Compared to other vendors you might save yourself 3%. Take the extra 2 minutes and PM any other vendor to ask for a price break, get the part at the same cost and get good customer service as well.

I'm sure Josh will get the mods to take this post down, like he does all the negative reviews about him. Apparently that's one of the perks of being a vendor. If people give you bad reviews you can complain and have the mods remove them.

But hopefully I save one or two people the headache of having to deal with these guys.
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Old 07-27-2013, 08:54 AM   #1686
IMPORTIMAGE
Former Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

why would i have the mods take down a negative review? we only stock one version which is pretty much for all subarus of the f-105 like i said. frank will take it back and you'll be fixed up.

Zephyr, sounds like you used a different address on the site. to prevent fraud, order processing makes customers call in and confirm.

hope everyone has a great weekend!

www.importimageracing.com
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Old 07-30-2013, 02:20 PM   #1687
sexyyrex
Scooby Specialist
Member Sales Rating: (20)
 
Member#: 128022
Join Date: Oct 2006
Chapter/Region: Tri-State
Location: Danbury, CT
Vehicle:
2015 Mustang GT
Black

Default

i've spent thousands with josh, and i'd spend thousands more. customer service and pricing is leagues better then any other company out there i've encountered, even some performance companies that are local I can just drive to, i'd still rather order from josh.

Max
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Old 07-30-2013, 03:57 PM   #1688
IMPORTIMAGE
Former Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

thanks Max, we appreciate it!
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Old 08-05-2013, 11:25 PM   #1689
dburgoon
Scooby Specialist
Member Sales Rating: (12)
 
Member#: 310366
Join Date: Feb 2012
Chapter/Region: South East
Location: Lakeland, FL
Vehicle:
03 Widebody Wagon

Default

Josh is a great guy to work with and always responds to my PM's within the day! I always older parts through PM on nasioc and nothing ever comes wrong or late. I have ordered many parts from IIR and just ordered more parts today and will be ordering more parts later on. Still need wheels/suspension.

Josh is a great guy to work with! And IIR is the best company I have ever worked with, all the guys there are very easy to talk to and get a long with.

Thanks again Josh for all the parts and competitive prices! I look forward to ordering many more parts from you in the near future!
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Old 08-06-2013, 08:15 AM   #1690
IMPORTIMAGE
Former Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

Thanks Mr Burgoon note sent with tracking!
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Old 08-06-2013, 10:42 AM   #1691
KpT KiM
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Member Sales Rating: (2)
 
Member#: 242422
Join Date: Mar 2010
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I just bought a Killer B pick up tube and Innovate LM-2, but have gone to IIR previously for an entire motor build. Pricing is always the very best, and any problems that occurred were dealt with swiftly and kindly. Thanks to Josh for sticking with me, and I'll be waiting for those stickers as I can't wait to hit the track!
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Old 08-12-2013, 09:39 PM   #1692
carnz-pj-410
Scooby Specialist
Member Sales Rating: (51)
 
Member#: 110994
Join Date: Mar 2006
Chapter/Region: MAIC
Location: BALTIMORE
Vehicle:
2006 SGM STi
1997 SVX LSi

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I was in a jam and needed a turbo inlet asap for a buddy, it was Wednesday and I needed it by Friday, Josh made it happen for me, replied to all of my messages within a few minutes each time as well

As always, great service from IIR
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Old 08-13-2013, 11:35 AM   #1693
rogue
Scooby Guru
Member Sales Rating: (16)
 
Member#: 7977
Join Date: Jul 2001
Chapter/Region: MAIC
Location: Sterling, VA
Vehicle:
100% Abuse

Default

I went through and removed some posts from this thread that did not belong.

We give a wide berth for vendor reviews, but when someone asks a vendor for a price on something, then asks for a new price, then doesn't buy... that is not grounds for a negative review. At that point you're just being cheap and bashing the vendor for no good reason.

We provide this forum to let people air their vendor issues (or praises) within some reason.

Any problem, take it up with the moderators!
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Old 09-05-2013, 01:42 PM   #1694
IMPORTIMAGE
Former Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

many thanks always here to help!
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Old 09-11-2013, 02:42 AM   #1695
islandrex808
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 354258
Join Date: Apr 2013
Location: Hawaii
Vehicle:
2013 Subaru WRX

Default

I took advantage of the labor day sale. Import Image Racing has top notch customer service and took care of me. Josh answered all of my questions very quickly via PM, have the best prices better than any other vendor especially to Hawaii, and fast shipping. You got a customer for life! Thanks again.
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Old 09-12-2013, 10:14 AM   #1696
Steve.804
Scooby Specialist
Member Sales Rating: (6)
 
Member#: 68647
Join Date: Aug 2004
Chapter/Region: MAIC
Location: Richmond, VA
Vehicle:
07 STI 35R
05 BMW M3 ZCP

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WOW ordered a set of coilovers yesterday at 4:30pm and they were at my doorstep at 9am the next day. Great price, great service, fast (and free ) shipping- way to go IIR!!!!
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Old 09-12-2013, 06:40 PM   #1697
IMPORTIMAGE
Former Vendor
Vendor Sales Rating: (617)
 
Member#: 79304
Join Date: Jan 2005
Chapter/Region: South East
Location: FL
Vehicle:
CALL 941-257-9618
www.ImportImageRacing.com

Default

thanks to both of you it means a lot!
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Old 09-18-2013, 12:33 PM   #1698
needasubie10
Scooby Specialist
Member Sales Rating: (42)
 
Member#: 234907
Join Date: Jan 2010
Chapter/Region: MAIC
Location: lexington,VA
Vehicle:
2002 wrx wagon
mbp

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Ordered ap v3 on mon. Got tues morning. Great service and price couldn't be beat. Thanks
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Old 09-19-2013, 05:15 PM   #1699
Rymantas
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 264225
Join Date: Nov 2010
Chapter/Region: MAIC
Location: Pittsburgh, PA
Vehicle:
2011 WRX Sedan
WRB

Default

These guys are great!

Ordered a Forge Bypass Valve and Grimmspeed Boost controller. They both arrived within 3 days! Overall a great experience and they respond like lightning!

Great job guys!
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Old 09-21-2013, 08:34 PM   #1700
Prospect Place Willy
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 368827
Join Date: Sep 2013
Chapter/Region: Tri-State
Location: nj
Vehicle:
99 legacy

Default

I ordered a gates timing belt kit, and mistakenly ordered the wrong year. Long story short you guys made the whole return process very smooth and I had my correct kit on my porch even before the tracking number came.
Thanks to the whole crew at IIR!
If there's one gripe, I didn't get a IIR decal.
Was looking forward to the mad horsepowerz it would've added
Thanks again guys!
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