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Old 04-18-2019, 05:28 PM   #101
Calamity Jesus
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Hmm.. I was going to get this fixed on my Crosstrek before attempting to unload it, but after reading exerda's story I'm going to step it up and get the stupid thing sold before the nightmare begins.
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Old 04-18-2019, 07:55 PM   #102
oichan
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Unless you're going offroading in the middle of nowhere, just repair it when the car actually shows issues. You got Uber, Lyft, taxi's, etc. etc. this day in age just use those services when crap hits the fan. I'm not taking my cars in even if I get a recall notice unless my cars break down.
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Old 04-19-2019, 10:03 AM   #103
Pre
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Quote:
Originally Posted by Calamity Jesus View Post
Hmm.. I was going to get this fixed on my Crosstrek before attempting to unload it, but after reading exerda's story I'm going to step it up and get the stupid thing sold before the nightmare begins.
It's very invasive work and needs very skilled hands. But they'll assign the rookies and monkeys to these and hilarity and tears will ensue.
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Old 04-19-2019, 10:37 PM   #104
exerda
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FWIW, still waiting to hear back from the dealership after dropping it off on the 17th for the 2nd bout of CELs. I'm out of the country right now, but no voice mails from the dealership and my wife has called and was told they're still "diagnosing" things.

Called SOA to inquire, and unlike the first experience, had an associate on the line who was terrible. "So what do you expect me to do?" he asked. "There's nothing I can do right now." Maybe he's right, but OTOH, I expect SOA to at least follow up with the dealership and make sure they're handling things and that the customer has a warm fuzzy rather than a sour stomach. (Neither the dealership nor SOA have authorized a loaner yet, either, saying it depends on the diagnostics... diagnostics which have been going on for 3 days now.)

My guess is that they screwed something up in the original job (maybe too much RTV sealant), or else in the idler pulley replacement, and at this point there is serious oil starvation damage or timing damage going on to the engine. All I am hoping is that they can diagnose and rectify while it's still under overall warranty, so that I don't have to fight them over whether it was their "repairs" which caused the problem or something else. Any internal oil issues on the engine should further be covered under an additional year of warranty over the class-action lawsuit regarding oil leaks, IMHO, beyond the Feb. 2020 expiration of her existing extended warranty, but again, let's hope it doesn't come to that.

All I can say is that we won't be using this dealership again for any major service, and likely not for car purchases.
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Old 04-20-2019, 04:08 AM   #105
chanomatik
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I can't believe you got an SOA rep like that. I've talked to SOA and other Subaru departments recently and in the past and their customer service has always been above and beyond.

I would call them again and ask for a supervisor. Someone should be able to contact a rep that oversees that dealership and something will get done. I've known people who've lost their jobs from customers complaining in a letter that was mailed, so I know a phone call will do something.

Sorry for the crappy treatment and situation, but please do keep us posted.
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Old 04-22-2019, 09:13 PM   #106
exerda
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Picked it up today (having dropped it off last Wednesday). According to the write-up, it threw two VVT codes (P000A and P0021). Their solution? Replace both intake OCVs and another oil change (third in 3 weeks!). And of course it "has nothing to do with any of the prior work performed." Uh-huh.

Oh, and they coincidentally found that the right exhaust OCV O-ring was leaking and replaced it. After having just replaced the right exhaust OCV a week ago.

Since they claim these issues have absolutely nothing to do with any of the work done--either the recall service or the warranty work done at the same time--they charged the extended warranty deductible. I was on a flight over the Pacific at the time or I would have told my wife no way on that, but she paid and picked the car up.

Going to be interesting to see what happens next (I'm guessing another CEL within the next 100 miles driven). I will definitely be on the phone with SOA tomorrow expressing displeasure that there are ongoing CELs that all seem to have to do with oil issues... which the car had never thrown before having the recall service performed.
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Old 05-02-2019, 07:10 PM   #107
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Sorry so long without an update. We had noticed the car behaving a bit odd since picking it up again (with several OCVs replaced), but no CELs. Chirping sound like a cricket according to my wife (I didn't hear it when driving a couple of times, though); it does not by the way she described it sound like a belt or pulley.

CEL again yesterday, but in traffic and unable to get to the dealership before they closed for the day. I checked it out as soon as my wife got home, and the oil (changed only a week ago) seemed fairly clean, but I got some greenish film on the towel I used to wipe the dipstick, twice. Did not appear to be coolant and wasn't foamy; it was just a weird residue. Couldn't find my code reader, unfortunately--haven't needed it until recently!--and we decided after talking to SOA (again!) to just take it in first thing today.

No word from the dealership. I spoke with the tech who has been doing the work, and he seems very young; maybe he's super-experienced, but it was a bit worrisome. The service counter folks made all the right sounds and said it shouldn't be like this, and that we should be able to have confidence, etc.

The tech and service counter guy both said that there are "a lot" of problems after the service. They did say that this was the first car they had seen that hadn't been resolved after 1 follow-up; this is now going on the 4th trip to the shop since the recall service.

SOA is saying that they will continue to follow up with the dealership, that it needs to see the diagnosis, but that they might make a "goodwill" waiver of the extended warranty copay even if it's "unrelated."

Hopefully I will have something of substance to post as an update tomorrow.
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Old 05-06-2019, 02:20 AM   #108
blueeyed
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Is this true? It would be a hassle.
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Old 05-07-2019, 07:52 PM   #109
exerda
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Another update: Been in the shop since the last post (so, 5 days now). Some mix of the same codes as before. After consulting with the field engineers, they said they're going to replace the cam sprocket and the ECM. The parts are "on order," with no ETA as of today. Dealership approved a rental car, as my wife had to head out of town for a week for work and needed a car.

For some reason, I don't think that the sprocket and ECM will solve the problem. It's like they think the computer is lying when it keeps throwing the various oil system and timing codes.

I got home to a SOA voicemail summarizing the above (which we'd already gotten from the dealer) and that it "should be covered under, the, uh, warranty thing." (Yes, that was a quote.) Not sure if this means they're going to charge the $50 copay yet again or not.

I am expecting to get the car back in a week or so--meaning it will have spent roughly a month out of past six weeks in the shop--and drive it for a few days, and see the CEL yet again.
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Old 05-16-2019, 09:59 AM   #110
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Ok, pretty livid right now at the dealership.

SOA had called last week and left a message saying that they had consulted with the dealership and their service techs, and that yes, the cam sprocket and computer needed to be replaced, that these were covered, and that they were on order and that the dealership said they had expected the service to be done by the time my wife got back in town (Monday evening).

No updates from the dealership. Tuesday morning, my wife called the dealership to check, the car having been in the shop now for 12 days. Although they initially said it wasn't ready, later in the morning they called back, and she went to pick it up.

According to the service order, all they did in 12 days was drive it around for 110 miles, clear the code (they even put in their notes that the CEL wasn't actually on when dropped off--an outright lie!--but that there was a stored code P000A in the memory which they cleared), and that they couldn't replicate the problem.

We couldn't get a hold of the dealership for the next day and a half and left several voicemails. I called SOA back, and shortly thereafter, the dealership called this morning and said that "the field tech performed 'the TSB' and found no reason to replace the computer or cam sprocket."

Look, even I said that neither of those things was likely to fix the problem. But we've now had it throw a total of at least 7 codes with 4 different occasions of the CEL coming on since the service, and their solution was to clear the code?
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Old 05-16-2019, 05:48 PM   #111
Cyberdemon
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Joining in here for info. My sister has a '12 Impreza and recently had the recall done. Immediately after getting the car back they drove it ~30 miles out to me and complained about it - they noticed a lot of hesitation and thought it might be a transmission issue. Drove it 30 miles home and got the CEL and a bunch of other lights.

Shady Brooklyn dealer says it's a misfire on Cyl 3 and that cylinder needs to be replaced, but it's "clearly" not related to the work they just did. She has an extended 3rd party warranty so regardless, it's going to be on them to fix but it sounds like they know how much they just screwed this up and are doing anything they can to make it sound like it isn't their problem.

Will report back, but it sounds like this is a potential nightmare asking these same guys to rebuild the engine after they just potentially mashed the valves into the cylinder.
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Old 08-08-2019, 12:09 PM   #112
tuskanini
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Quote:
Originally Posted by kos View Post
The engine does get removed, yes. If you have an MT, might be a good opportunity to throw a clutch in it.
I ended up having this done, boy do I regret it.

Picked up the car after a week, they pinched the front mainseal and it was pissing oil. Took 2 weeks for the smell to go away.

One week later, refused to start at the local liquor store. They'd routed the starter wire around some pressure hoses that weren't clipped into their stays, pulled it off. Easy enough fix, only cost me a nice shirt.

Several weeks later, brought it back because it was losing a quart of oil every thousand miles. They claimed there was a leak around the oil senders, replaced them under warranty.

Two thousand miles (and 2 quarts down) later, I'm back and they now tell me I'm on the list for "Excessive Oil Consumption". Solution is to replace the block.

I'm only at 100k miles, but this makes me nervous about what problems they are going to introduce.
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