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Old 09-06-2018, 05:22 PM   #26
carbob08
Scooby Newbie
 
Member#: 483082
Join Date: Mar 2018
Location: Pacific NW
Vehicle:
2018 Outback 2.5i

Default

Thanks to everyone for the encouraging words. Subaru of America hasn't replied to 4 phone calls or half a dozen emails over the past few weeks. I am so disappointed with the company at this point. All they had to do was keep trying to fix the car, but even that was too difficult for them. Two of the three dealers I went to for repairs spent more time blaming others than trying to repair the car. Door seal leaks blamed on window tint, but TSB was available for the leaks. Battery drain blamed on factory trailer wiring, but TSB for charging system fixed that issue. The list goes on. I wish everyone the best of luck with their cars, as a whole they do seem to be pretty reliable, just not in my case. I will update with final outcome if I ever hear back from SOA.
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Old 09-18-2018, 02:50 PM   #27
carbob08
Scooby Newbie
 
Member#: 483082
Join Date: Mar 2018
Location: Pacific NW
Vehicle:
2018 Outback 2.5i

Default Final update

Well, Subaru clearly doesn't care about their customers at all, they won't even respond, at all. My requests for assistance from Tom Doll the current CEO of SOA have fallen on deaf ears as well. At one point I was told that he has received my messages by a customer service representative, but he apparently takes a hands off approach to requests, not even passing them on to a corporate resolution center which nearly all companies have.

I just traded off the car this past weekend and the dealer I bought from sold it to a Subaru dealer, so they can deal with its continued problems.

If anyone is looking for a better (my opinion) alternative to the Outback, take a look at the new Buick Regal TourX. It is made in Germany and is the Opel/Vauxhaul Insignia over in that part of the world. It drives amazing, good power, good fuel economy, more space, and better comfort than the Outback. Plus it is priced very similarly, even better if you catch GM's big rebates, which I used during my purchase.

I sure hope nobody else has to experience the mess that I just went through.

Enjoy your rides.
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