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Mid Atlantic Impreza Club Forum sponsored by Annapolis Subaru |
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03-03-2011, 05:19 PM | #1 |
Scooby Newbie
Member#: 69568
Join Date: Sep 2004
Chapter/Region:
MAIC
Location: Southeastern, PA
Vehicle:2004 WRX Sedan PSM |
A HUGE thank you to Welsh Subaru and their outstanding service department!
I took the WRX to them for a coolant flush and refill today after a recent Koyo radiator install. I do most everything to the WRX myself, but prefer to leave that task up to those who can properly dispose of the old coolant and happen to have Subaru coolant in stock. They also know the WRX better than most garages.
Long story short: there was a complication that I caused during the radiator install that led to a series of unfortunate events on my way home. I called the service department and told them what happened. Chris the service advisor and Sean (Shawn? not sure of the spelling) the technician went way out of their way to help me resolve the issue with minimal fuss and bother. I would have never expected the exceptional effort they put forth to make everything right, even though I was the root cause of the problem that arose. Amazing. Buy your next Subaru from them. Get your coolant flushed and refilled, etc there. http://www.welshsubaru.com/index.htm |
03-03-2011, 11:53 PM | #2 |
Lil Curious
Moderator Member#: 149626
Join Date: May 2007
Chapter/Region:
MAIC
Location: zip22182
Vehicle:2005 CGM FXT Rocket Box! :D |
Did you forget to trim the upper hose?
PS: Why is everyone posting up free ad threads lately? |
03-04-2011, 09:48 AM | #3 |
Scooby Newbie
Member#: 69568
Join Date: Sep 2004
Chapter/Region:
MAIC
Location: Southeastern, PA
Vehicle:2004 WRX Sedan PSM |
Yes (he said sheepishly)
This is anything but an ad. This was an example of a service department going far above normal expectations to help a customer. |
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