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11-25-2012, 09:54 PM | #51 |
Scooby Guru
Member#: 255776
Join Date: Aug 2010
Chapter/Region:
MWSOC
Location: Laramie, WY
Vehicle:2010 LR WRX MPS powered. |
After thinking about it, they either should replace the entire drivetrain (minus engine itself) or get you a new car. The second option would probably be most beneficial to both parties; you get a new car and they still have one to sell under lemon law/no warranty waiver/whatever it was called...
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11-26-2012, 08:47 AM | #52 |
Scooby Newbie
Member#: 320769
Join Date: May 2012
Chapter/Region:
South East
Location: Boca Raton, Florida
Vehicle:2012 WRX 5 door Blue |
Is a loaner vehicle being supplied while yours car is out for repair? Many states consider the car a possible lemon law candidate if either a specific problem is not fixed after three tries, or the car is out of service for a total of 30 days within the first 18 months. However if a replacement vehicle is supplied, the days in the shop don't count as out of service.
You were given a book with all of the specific lemon law bits when you got the car. Read the terms and you will know where you stand |
11-26-2012, 10:56 AM | #53 |
Scooby Specialist
Member#: 150494
Join Date: Jun 2007
Chapter/Region:
South East
Location: Charleston
Vehicle:20 Genesis G70 3.3 |
Holy hell man. Good luck. Pretty terrible situation to be in 6 months into ownership.
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11-26-2012, 08:23 PM | #54 |
Scooby Specialist
Member#: 305107
Join Date: Dec 2011
Chapter/Region:
Tri-State
Location: Long Island, NY
Vehicle:2016 GT 5.OHH DIB |
any updates?
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11-26-2012, 08:28 PM | #55 |
Scooby Newbie
Member#: 316003
Join Date: Apr 2012
Location: Phoenix, AZ
Vehicle:2013 BRZ 6M/T Red |
No real updates to report yet. Was told to expect a phone call from my dealership today, but have yet to hear anything.
I did contact Subaru of America and open a claim with them, however. I was told by the SoA gentleman that he would be investigating the issue, and that I can expect to hear back from him within 24 hours. I suspect I will hear back from Subaru of America before I hear anything from my dealer, as my dealer hasn't proven to be very punctual with returning phone calls, or keeping me up to date on any advancements on their end. When I do hear any additional detail, you all will be the first to know. I do appreciate all of the support so far though, seriously. Thanks a lot thus far |
11-26-2012, 08:31 PM | #56 |
Scooby Guru
Member#: 120273
Join Date: Jul 2006
Chapter/Region:
SWIC
Location: AZ
Vehicle:06 WRBWRXWGN Now with 100% more Spec-C |
Lemon law that bitch. There is no way they'll put that car back together properly again. It will always be trouble from everything they will have removed and rebuilt and all.
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11-27-2012, 08:39 AM | #57 |
Scooby Newbie
Member#: 246813
Join Date: May 2010
Chapter/Region:
NWIC
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^ that's not expressly true. Disassembling and reassembling a new car as per the FSM won't introduce any additional wear and tear on the platform. It's obvious one of two things happened, or is happening: (1) That shop messed up real bad replacing those bearings (2) Subaru's new drivetrain needs a revamp
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11-27-2012, 08:49 AM | #58 |
Scooby Specialist
Member#: 332887
Join Date: Sep 2012
Chapter/Region:
Tri-State
Location: Orange County, NY
Vehicle:2012 WRX stage 2+ DGM (sedan) |
glad to hear you're okay man. sorry if this was already asked/answered, but how fast were you going when the wheels locked?
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11-27-2012, 10:40 AM | #59 |
Scooby Newbie
Member#: 316003
Join Date: Apr 2012
Location: Phoenix, AZ
Vehicle:2013 BRZ 6M/T Red |
Since the car kept popping out of 5th gear, I was doing about 65 mph in 4th gear when the failure occurred. The amount of force exerted on the car was insane, and it lunged me forward in my seat. I can definitely say the seat belt worked well :/
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11-27-2012, 11:07 AM | #60 |
Scooby Newbie
Member#: 324091
Join Date: Jun 2012
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Sounds to me like the shop screwed up real bad. You took it in for a whine, it came out with catastrophic failure. Sorry to hear.
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11-27-2012, 03:16 PM | #61 |
Scooby Newbie
Member#: 318014
Join Date: Apr 2012
Location: Santa Barbara, CA
Vehicle:2009 WRX (stock) Grey |
My '09 WRX has been popping out of 3rd gear around 45mph at 2500-3500rpm. I've taken it to the dealer twice -- first time they couldn't replicate the problem, second time I rode with them and got it to happen. The tech said my clutch felt a little stiff and was probably the reason for gear poppage, my tranny fluid was clear but they replaced it anyways. I'm still having the issue, and now I'm a bit worried about reliving stratodyne's excitement.
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11-27-2012, 03:20 PM | #62 | |
Scooby Specialist
Member#: 332887
Join Date: Sep 2012
Chapter/Region:
Tri-State
Location: Orange County, NY
Vehicle:2012 WRX stage 2+ DGM (sedan) |
Quote:
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11-27-2012, 04:29 PM | #63 |
Scooby Newbie
Member#: 316003
Join Date: Apr 2012
Location: Phoenix, AZ
Vehicle:2013 BRZ 6M/T Red |
Another update:
I finally received a call from my service advisor at Subaru Superstore. He mentioned to me that my entire transmission would be replaced with a new one. I brought up my concerns with other potentially damaged and / or warped mechanical components that may have resulted from the shock the was exerted on the drive train. I also mentioned that I personally wouldn't feel "safe" driving around in the car anymore, since there's no way to tell what parts may prematurely wear after a new transmission is installed. My service advisor is relaying the information to the General Manager, as well as Subaru, that I would like to get out of my current WRX for these reasons. I am also expecting a call from Subaru of America later today for additional updates on this matter. I will update you all with more information as I receive it |
11-27-2012, 05:31 PM | #64 |
Scooby Specialist
Member#: 170906
Join Date: Feb 2008
Chapter/Region:
RMIC
Vehicle:2002 WRX psm |
Well, you'll likely get pushback from the dealership because I feel like on the back end SOA is going to tell the dealership that they screwed the maintenance up and it's their loss. But, you have perfectly valid reasons to want to move to a different car. Having the car lock up at highway speeds is a tremendous amount of force. Just the tranny? I'd be concerned about the axles, diffs, clutch, etc, etc.
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11-28-2012, 03:11 AM | #65 |
Scooby Newbie
Member#: 246813
Join Date: May 2010
Chapter/Region:
NWIC
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Not to mention they put your life at risk.. I'd milk them for all they got.
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11-28-2012, 03:28 AM | #66 |
Scooby Newbie
Member#: 330460
Join Date: Aug 2012
Chapter/Region:
SCIC
Location: Mssion Viejo, Orange County
Vehicle:2012 WRX Hatch Satin White Pearl |
Maybe you can also contact an attorney. Tell them that if they don't put you in a new car that you will contact TV stations as well.
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11-28-2012, 01:45 PM | #67 | |
Scooby Specialist
Member#: 170188
Join Date: Jan 2008
Location: Las Vegas
Vehicle:2016 STI Limited DGM |
Quote:
My guess is that ogboot is correct. This is going to end up on the dealerships liability and SoA will tell them that its their responsibility. I'd insist on a new car and the only compromise I'd be willing to make is for a complete release of financial liability as well as a refund of all payments made to date, including down payment. If they refuse (which they likely will), THEN I'd get an attorney involved. |
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11-29-2012, 11:56 AM | #68 |
Scooby Specialist
Member#: 170906
Join Date: Feb 2008
Chapter/Region:
RMIC
Vehicle:2002 WRX psm |
In for the updates.
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11-29-2012, 12:36 PM | #69 |
Scooby Specialist
Member#: 276209
Join Date: Mar 2011
Chapter/Region:
MWSOC
Location: Windy City
Vehicle:I am Rub Function>Form |
Only use legal threats as a last resort, and if you use them you're going to need to follow through with the threats if (when) they call the bluff. Most people who have defects or issues resulting from poor service that complain and what a new car will not get one, but due to the life threatening situation you were put in (and hopefully have fully documented) you really do have a chance of getting a new car, but it wont come simply by asking in my opinion. The dealership is already taking a nice lose by supplying and installing a new transmission (I'd say dealer cost of about 3 grand with labor, maybe a bit less I can only speculate on their costs), but to ask them to then take the car back and supply you with a brand new one is going to be tough. Make sure not to authorize them to do any work on the car until the issue is settled, otherwise they are going to use the "well we've already ordered the parts and started the work so....." argument.
Best of luck to you man, please keep us updated, and right a review in the dealership section so we all know to stay far far away. |
11-29-2012, 05:55 PM | #70 |
Scooby Newbie
Member#: 316003
Join Date: Apr 2012
Location: Phoenix, AZ
Vehicle:2013 BRZ 6M/T Red |
NoGraffix, it's interesting that you mentioned the whole "well we've already ordered the parts and started the work" part, as that's kinda what they're doing.
If I prevent them from performing the installation of the new parts, however, it would then appear that I am purposely causing them delays, in order for the Lemon Law time period (30 cumulative days in the shop) to expire. Anyways, I did go to the dealership today, since I didn't hear any updates. I spoke with the Service manager, Gil, who told me the transmission arrived today, and the new axle should be arriving tomorrow sometime. He brought up the issue of Subaru repurchasing the car, and mentioned that they need to install the parts before any additional action can take place on their end. He also mentioned they will actually perform a Test Drive, unlike when I picked up the car :/ I've been getting some help from my grandfather, who had a Chrysler's braking system fail on him, which led to an accident. Both he and I contacted Subaru of America to notify them of this incident, as well as to request some resolution. He spoke with William Henderson at Subaru of America, who assured him that I will be contacted when their investigation is finished. If there's anything I can take away from this so far, is that the dealer is 100% trying to cover their ass, hence their reluctance to include Subaru of America in the issue. I will now have to wait for Subaru of America to conclude their research before I can do anything else on my end. |
11-29-2012, 06:08 PM | #71 |
Scooby Specialist
Member#: 139562
Join Date: Feb 2007
Chapter/Region:
NESIC
Location: Voluntucky y'all !
Vehicle:2015 STi, 01 Fozzy Blue n Gold |
As long as it's warrantied, and they take care of the car and fix it properly it should be fine. My car had a tore up trans and they (the dealer) took it apart, replaced all the blown bearings, syncros and forks , put it together and sent me on my way. That was 50k miles ago. Car has been fine since.
The dealer said it like this...something from the factory was probably out of tolerance and caused the failure. As long as they put it back right and everything is in tolerance it should be good for many years and miles. There is (I hope) no need to get SOA involved in your dispute. I hope the dealer takes it for the test drive this time, instead of you being the guinea pig. GL |
11-30-2012, 09:57 AM | #72 | |
Scooby Specialist
Member#: 276209
Join Date: Mar 2011
Chapter/Region:
MWSOC
Location: Windy City
Vehicle:I am Rub Function>Form |
Quote:
Of course they are, they need to, what happened was a serious issue. New cars, even if they are in an accident or have had a large failure, can be repaired to perfectly acceptable standards. If in the end you can only get the repair done I would personally require that they foot the bill on having another shop (of your choice) to check over EVERYTHING on the car to make sure nothing is even remotely damaged or installed incorrectly. They've already made one large mistake.... Burn me once shame on you, burn me twice shame on me |
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11-30-2012, 02:03 PM | #73 |
Scooby Specialist
Member#: 236314
Join Date: Jan 2010
Chapter/Region:
MAIC
Location: Alexandria, VA
Vehicle:2015 WRX Limited Pearl White |
shoulda pushed for a STi tranny getting installed! lol
serious question tho... someone mentioned asking about new tires, skidding to a stop at 65 miles def had to put a slight flat spot on the tires? Did do you ask about this? cause driving around with messed up tires can lead to drive-train problems later Good luck with everything |
12-01-2012, 11:13 AM | #74 |
Scooby Newbie
Member#: 316003
Join Date: Apr 2012
Location: Phoenix, AZ
Vehicle:2013 BRZ 6M/T Red |
Update: I've still yet to receive a word from Subaru of America. I did receive a call from the dealer this morning, which mentioned that my car was done and ready for pickup. They claim the transmission and left rear axle was replaced, and that they test drove it and it was fine.
I am very hesitant to pick the car up, as I know the force from the incident likely caused some damage and / or warping to other drive train components, none of which were replaced by the dealer, despite my concerns. And, well, after the last servicing of my transmission, I could have been killed :/ This all makes me feel very uncomfortable. Any advice / suggestions? |
12-01-2012, 11:16 AM | #75 | |
Scooby Specialist
Member#: 150494
Join Date: Jun 2007
Chapter/Region:
South East
Location: Charleston
Vehicle:20 Genesis G70 3.3 |
Quote:
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