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Old 07-12-2007, 11:14 PM   #1
Scooby Specialist
Member#: 63616
Join Date: Jun 2004
Chapter/Region: South East
Location: Mastro Subaru, Sanford FL
1996 Volvo 850 Turbo
with mods :)

Thumbs up What has Subaru done for you?

I am starting this thread to show that Subaru does take care of their customers, contrary to some people's beliefs.

If Subaru has taken care of you, in any way, such as covered something under warranty you know should not have been covered, or went above and beyond normal business practices, post it here. Hopefully this will show that there are more instances of good than "evil" from Subaru.

Please just write a brief description of what Subaru has done for you and why you think it was above and beyond.....

***PLEASE KEEP NEGATIVE POSTS OUT OF THIS THREAD. There are other threads for that.
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Old 07-12-2007, 11:47 PM   #2
Scooby Specialist
Member#: 120244
Join Date: Jul 2006
Chapter/Region: NWIC
Location: Everett, WA
2006 Legacy SE Sedan
2006 Pilot EX-L 4WD


Many years ago when I was young & broke, Carter Subaru earned my loyalty. I had been a customer of the dealership for several years & used their service department faithfully. At 120,000 miles or so, the auto tranny went on my '91 Legacy. It was worth very little to trade in as-is, and I had no other means for a downpayment. The sales manager I originally purchased from took up my cause (with no prompting on my part) to the service department & they ended up installing a new transmission, only charging me their actual cost.

15 years and three new Subarus (and many referrals) since my first Legacy, that's where I still go for regular maintenance & to buy a new Subie. They showed me they treated their customers with respect, rich or poor, and really went out of their way to take care of a loyal customer. They could've gone for a quick sale & sold me something I didn't really have the money for, but kept me in my trusty Legacy instead, which reliably carried myself & my friends for many more years, until I sold it with 240,000 miles. The car's reliability - despite the abuse of young male driving - earned my loyalty to the brand. I chose to replace my blue '91 Legacy L sedan with a blue '06 Legacy SE sedan. I've found a manufacturer and dealership I trust, and as long as Subaru keeps making a solid product that fits my needs, I'll keep coming back to them both to spend my money (now that I have some! ).

Last edited by keepclam; 07-12-2007 at 11:59 PM.
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Old 07-13-2007, 12:59 AM   #3
Scooby Specialist
Member#: 110330
Join Date: Mar 2006
Chapter/Region: Tri-State
Location: Canandaigua, NY
2004 996TT
2015 Q5 TDI


Van Bortel Motorcar has been awesome and SoA covered my SB replacement for a spun rod bearing. Both of those are positives.
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Old 07-20-2007, 04:48 PM   #4
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Member#: 25187
Join Date: Sep 2002
Location: So. CA
'08 Foz Prem TGM
'10 Challenger R/T Blk


...had my brake pads replaced and rotors turned under the wear item warranty @ 20k.
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Old 07-21-2007, 04:44 PM   #5
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Member#: 90347
Join Date: Jul 2005
Chapter/Region: AKIC
Location: Anchorage AK
2013 BRZ & Imp 2.5RS
Yamaha FZ8


recharged the A/C on my STi

replaced the left front and left rear wheel bearings on the wife's legacy. replaced the rear door weather strips when they peeled.
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Old 07-21-2007, 05:31 PM   #6
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Member#: 141672
Join Date: Feb 2007

Bought new, 15k with 0 problems/factory defects so far. When I first bought my car, I thought I had a strange exhaust leak. Dealer went out of their way to explain turbo wastegate flutter, and heard it on another new wrx they let me drive to prove it to me.
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Old 07-21-2007, 05:41 PM   #7
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Scooby Specialist
Member#: 88758
Join Date: Jun 2005
Chapter/Region: MAIC
Location: MAIC
2019 Mustang


Local dealership sales department took me for a ride on a Limited STI. Never ended up with the car because they raised the price several thousand from what they qouted.

Emailed Subaru with the complaint. They kept in contact and spoke with the sales department of that dealership. They basically said they cant make them honor the qoute but they dont endorse what happened.

Gave me 500.00 towards any new Subaru I wanted within 90 days. 88 day later I bought a new STI. Subaru FTW.

Also sent me a free poster per request.
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Old 07-21-2007, 06:29 PM   #8
Scooby Newbie
Member#: 144073
Join Date: Mar 2007
Location: Waiting in a Dark Alley.......
05 STi
world rally blue


Dealership.....nothing, Subaru (FHI) the Car,Company,Engineering and relentlessness of the design has won me over hands down, Oh and seeing first hand a 2.5rs that has rolled down a hill about 9 times @ 50-60mph( I got more ****ed up running down the hill to see if the guy was ok, barbed wire fences suck when you run through them.....) and seeing the door open as if it were just sitting on the street.....yeah, that convinced me that Subaru is one of the best there is...........
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Old 07-21-2007, 07:07 PM   #9
Scooby Specialist
Member#: 122167
Join Date: Aug 2006
Chapter/Region: MWSOC
Location: Chicago
2008 Mazda CX-9 GT
Liquid Platinum Metallic


I had my whale spoiler replaced due to a manufacturers defect Subaru FTW
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Old 07-21-2007, 09:21 PM   #10
Scooby Specialist
Member#: 116330
Join Date: May 2006
Chapter/Region: South East
Location: He sits AROUND the house...
1985 Dinan M635csi
Turbo. Black.

Default Subie of Austin Hooked Me Up!

I called Gillman Subaru in Austin, TX because I had a weird AC glitch, and a few other minor issues. (The AC acted-up when it was about 96 F outside.)

I had a road trip planned for that weekend, and I was concerned that if the AC went, I would sweat the whole trip! (3000+ miles round trip!)

Gillman wanted me to wait TWO WEEKS for an appointment. Eff that! Gillman can bite me.

I called Subie of Austin, and even though they were booked for a week, Dave the service advisor booked me in the NEXT MORNING!

He went over every issue on the car, and I got quick service, since Dave knew I had work that morning @ 8:30 AM. I was in at 7:55, and out by 8:20! What a guy.

Turned out my AC is fine, and the other issues are being addressed when I have time to stop by again (a small speaker buzz, and some finish issues).

I was EXTREMELY pleased with the special treatment I got, simply due to the nature of the problem/need for a quick diagnosis.

I realize this post could also be in "dealer reviews," but I wanted to make a point:

Had I just given-up, and waited for Gillman to see me in two weeks, I may have been upset and not satisfied. But I looked to another dealer for help, and they truly came through!

Subaru of Austin is proof that there are cool dealers out there (at least in my experience)!

I love my STI, and I have almost 8000 miles on it since new in only 3 months with no major issues, other than a little bit of sloppy paint on the edge of the hood. This is being addressed, however, and the dealer is even going to scan my ECU just to let me know if I have the latest updates already installed. I did not even have to ask twice.

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Old 07-22-2007, 07:05 PM   #11
Scooby Newbie
Member#: 111505
Join Date: Apr 2006
Chapter/Region: MAIC
Location: tampa, FL
07 STi
Black GT3076

Default Fitzgerald Subaru Rockville, MD

I went into the service dept and told them that my car was making a funny noise when coming to a stop, they told me that it was my front diff they gave me a loaner and had my car ready the next day. It was covered under warranty. About a month later I broke 2nd gear, they said that the rep had come down and wanted my trans taken apart so that he could look to see if there were any missing teeth this would cost me $500 so I just had my car towed to Andrewtech for a rebuild since i knew that the trans would not be covered by warranty.
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Old 07-24-2007, 10:41 AM   #12
Scooby Newbie
Member#: 12203
Join Date: Nov 2001
Location: houston,tx
Cool Gillman Subaru North

Gillman North in Houston has always taken care of our Subaru's and have always done an excellent. The staff has been there since they opened and it is comforting to know that the same people are working your car.
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Old 07-24-2007, 04:24 PM   #13
Scooby Guru
Member#: 90347
Join Date: Jul 2005
Chapter/Region: AKIC
Location: Anchorage AK
2013 BRZ & Imp 2.5RS
Yamaha FZ8


I forgot to mention Subaru paid for the repainting of the rear trunk and replacement of the rear bumper when the clear coat and paint rubbed off due to the trunk not being adjusted properly from the factory. The car was right near the end of its 36k warranty as well.
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Old 07-25-2007, 07:14 PM   #14
Scooby Guru
Member#: 60976
Join Date: May 2004
Chapter/Region: SWIC
Location: Goodyear
1969 LGT


soa rep brought me an AUTOart 22B r.burns rally 1:18 scale die cast car.
and they sent me $500 subie bucks too. I dont even have the Chase Subaru card either. They also have giving me a lot of rally posters and Subaru chapstick for my personal use lol. I also get to go to the Impreza ride and drive and im not in sales.
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Old 07-25-2007, 09:34 PM   #15
Scooby Guru
Member#: 80663
Join Date: Jan 2005
Chapter/Region: SWIC
Location: Glendale, AZ
2005 STi


battery leaked, replaced @ dealership.
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Old 07-26-2007, 09:51 AM   #16
Scooby Guru
Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
2014 Electric Datsun
2005 Adventure van


Originally Posted by racingfish View Post
soa rep brought me an AUTOart 22B r.burns rally 1:18 scale die cast car.
and they sent me $500 subie bucks too. I dont even have the Chase Subaru card either. They also have giving me a lot of rally posters and Subaru chapstick for my personal use lol. I also get to go to the Impreza ride and drive and im not in sales.
The chapstick on a string? I hate you, I ran out last year and can't get anymore from my region

As for myself, SOA offered to pay to repair my transmission 2x (synchros and bearings thanks to Royal Purple gear oil ) I declined each time and paid out of pocket for it. When the centre diff finally wore out (thanks Royal Purple!) I let them pay for it
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Old 07-26-2007, 04:28 PM   #17
Scooby Newbie
Member#: 6029
Join Date: Apr 2001
Chapter/Region: MWSOC
Location: Dublin, Ohio, USA
06&8 STI


I had a weird rattle in my exhaust when it was cold. They didnt have any stock STi mufflers so they put an SPT one on. I think all STIs should come with that exhaust.
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Old 09-07-2007, 05:49 AM   #18
Scooby Specialist
Member#: 125450
Join Date: Sep 2006
Chapter/Region: VIC
Location: Tricities, B.C.
Gone 07 SWP STi LTD
07 Nissan Nismo 4x4


Was snowboarding up at Baker and noticed before I headed out for the day my binding was loose. Went back to the car trunk, to get my screw driver in my bag, tighten the screws ,throw the driver back in the bag, saw my keys, just as the trunk was closing!!! I was like s*&^ F*&k I rode till lunch wondering what I was going to do. Tried prying the frame less doors open but roof rack provented that! The my buddy was like whats that # on the window? I phoned it and they would send a truck all they way up to the top of the mountain, before I went to leave at the end of the day. The tow truck driver had not problem getting into the car but we still had to get into the trunk which was disabled and had a big box with two 12" subs in the way. Luckly there was 2-3" of room above the box to use a walking by skiers pole to try to unlatch the trunk. And thanks for Suby to make a glow in the dark child safty handle made it easier to find and open.

Glow in the Dark child safety Handles FTW or else I would have had it towed to the dealer three hours away or two hours to my house for a spare set.

No Charge Thanks SOA.
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Old 09-07-2007, 10:54 AM   #19
Scooby Newbie
Member#: 123602
Join Date: Aug 2006

Yes I agree Subaru went above and beyond taking care of a situation we had when my wife got caught in a flash flood area in our STI. The car was disabled and CrossCountry Roadside assistance would not tow the car without paying cash (inflated tow price as well $200.00). I contacted SOA the next day to voice my displeasure and they re-imbursed me for flatbed service that I had paid out of pocket ($50.00) and also sent a nice gift with their re-imbursement check. Subaru Severe Weather Companion which caused me to have a little giggle. Kudo's for Subaru customer service.

Original posting here
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