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View Poll Results: On a scale of 1-5, how likely are you to do business with CT in the future?
I Will Never Deal With Them Again!!! 1 0.94%
Not Likely 6 5.66%
Possible 4 3.77%
Very Possible 25 23.58%
Most Definetely!!! 70 66.04%
Voters: 106. You may not vote on this poll

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Old 09-19-2001, 03:19 PM   #26
Black02WRX
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 8791
Join Date: Jul 2001
Location: APS-Cobb RT-Spec. 1/4 mile: [email protected] mph
Vehicle:
2002 Impreza WRX
Midnight Black

Default Trey is the best....

I've delt with several aftermarket vendors over the years and Cobb Tuning is far and away, hands down THE best customer service I have ever experienced. I bought the stage 1 Club spec APS/Cobb kit from them and it has been flawless (besides a pesky CEL for cat-con efficiency). Power delivery is seemless and is good enough for low 13 second timeslips.

As far as customer service goes, Trey really takes the time to listen to me, which is different than some other vendors I've had the experience of dealing with. *All* the following mods have come from Cobb:

18" Anthracite P1 Prodrive wheels
225/40ZR-18 Sumitomo tires
STi sport springs
Cusco sway bars (front and rear)
APS stage 1 kit (280hp)
Short shifter
STi fog lamp covers

I look forward to them getting their dyno up and running. I am ready for RT spec power....

James
'02 Midnight Black Subaru Impreza WRX
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Old 10-06-2001, 01:53 AM   #27
mista618
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 8930
Join Date: Aug 2001
Location: Hacienda, Cali
Vehicle:
02 white rex
accessecu stage 2+

Arrow ...

i've been waiting for my damn sti springs for two months already. yes, trey is helpful- but where are my springs!?!?!?!?
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Old 10-06-2001, 03:05 AM   #28
NJPinoy
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 9555
Join Date: Aug 2001
Location: New Jersey
Vehicle:
2002 WRX
WR Blue Pearl

Thumbs up

Trey Cobb was very helpful and fast to get my STI foglamp covers. My rating:5
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Old 10-19-2001, 08:22 PM   #29
phooka
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 8486
Join Date: Jul 2001
Location: Virginia Beach, VA
Vehicle:
2002 Impreza WRX
Blue

Default Too bad.

Too bad the poll is closed.. I just stumbled across it. I'd have to put my vote in the 'not likely' category. Their web ordering sure leaves alot to be desired, and their product tracking on the web is non-existant. What can I Say, I'm not a people person
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Old 10-24-2001, 10:05 PM   #30
jblaine
Scooby Guru
Member Sales Rating: (36)
 
Member#: 8512
Join Date: Jul 2001
Chapter/Region: South East
Location: St. Pete, FL
Vehicle:
2002 WRX chassis...
stage-infinity.com

Default

My 2 cents: Ordered COBB short-throw shifter and a shift knob online from their web site. Upon request, I was emailed a UPS tracking number for my order. I tracked and received the products with COBB-written installation instructions in the expected time. I most definitely recommend them.

Phooka, you clearly seem to be in-the-know about something we all aren't. What Subaru parts web site are you using that has online secure ordering and integrated package tracking? COBB's web site is easily the most usable Subaru parts site I've seen (and actually one of maybe 2 I've seen that even offer direct online ordering). So, would you please let us in on your secret site?
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Old 10-30-2001, 07:13 PM   #31
ANW
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 4816
Join Date: Mar 2001
Location: Whitinsville, MA
Vehicle:
MY98 2.5 RS
RBP

Default

sticking with my bedrock rule of giving credit where it is due I must say that I am really impressed with COBB. They are cool on the phone and quick with getting order right out
kudos to Cobb Tuning

adam
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Old 11-13-2001, 11:12 AM   #32
Darryl
Scooby Specialist
Member Sales Rating: (2)
 
Member#: 1626
Join Date: Jun 2000
Location: Cincinnati, Planet Mongo
Vehicle:
'02 RevLab 11.5:1
Platinum Silver

Post customer service after the fact

I had the Club Spec kit installed by Cobb, including the dyno tuning. I've been getting ce lights ever since. The two main codes are po30x for misfires (x = the cylinder number) and po420 for cat inefficinecies. Trey is working on both problems. I expect a newly mapped Unichip to arrive today, and I hope that cures the 30x lights. As I've read elsewhere, other turbo-back exhaust systems are also causing the po420 code. Trey is working on this too. I've been well treated when I phone in my issues, and I feel Trey is genuinely commited to making me a happy customer. The car never has exhibited any driving problems, and the added performance makes the car all the sweeter.

darryl
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Old 11-13-2001, 11:38 AM   #33
Sergeant_V
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 7988
Join Date: Jul 2001
Chapter/Region: SWIC
Location: The Land of Huevos Rancheros
Vehicle:
2004 STi, WRB w/dirt
Co-drive GrpN GC8

Thumbs up

Cobb = Good
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Old 11-17-2001, 01:01 AM   #34
tselway
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 7490
Join Date: Jun 2001
Chapter/Region: E. Canada
Location: NS, Canada
Vehicle:
2014 2.0i 5dr 5MT
Deep Sea Blue Pearl

Default

Great service. I am happy with everything I bought from Cobb.
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Old 11-25-2001, 11:17 PM   #35
Imprezed_Driver
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 3672
Join Date: Jan 2001
Location: Morganton, NC
Vehicle:
2002 WRX
Aspen White

Default

I will definately be dealing with them again. If you have any Subaru related question, Trey will probably know the answer. The service was great, and the products I have purchased were of top quality.
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Old 12-04-2001, 12:48 AM   #36
LateApex
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 7593
Join Date: Jun 2001
Chapter/Region: SCIC
Location: Rosamond, CA
Vehicle:
96 Miata

Thumbs up great, prompt service

I originally ordered Group N motor/tranny mounts from Cobb. I was sent an email the next day stating there was a 2-4 week wait on the parts from STi. I cancelled my order, but instead I ordered a Cusco rear sway bar. I dealt with Josh completely over email, and he was always quick to reply and helpful. I'd definitely consider Cobb when purchasing again. Sway bar should be here tomorrow, thanks guys!
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Old 12-06-2001, 11:20 AM   #37
polkaband
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 9569
Join Date: Aug 2001
Location: Mississippi
Vehicle:
2002 Impreza WRX
Silver

Default

I had my unichip installed and tuned at cobbtuning. Every thing was done very profesioinally. Teh guy seemed to know exactly what he was doing with every part of my car. He also found a few other things while he was under the hood that were kind of off that he took care of. (hoses and stuff) Aparently the guys that installed my turbo back didn't put everything back just right.
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Old 12-07-2001, 07:01 PM   #38
GoodFinder
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 8943
Join Date: Aug 2001
Chapter/Region: TXIC
Location: San Marcos, TX
Vehicle:
2006 MINI + Corvette
Both Blue

Default

Top notch in all respects. GoodFinder
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Old 12-08-2001, 09:15 PM   #39
jagcars26
Scooby Specialist
Member Sales Rating: (2)
 
Member#: 2394
Join Date: Sep 2000
Chapter/Region: MAIC
Location: Bel Air Md.
Vehicle:
2005 Legacy GT wagon
2009 Forester X

Thumbs up Definately, one of the best

The parts(camms,intake,Random tech cat,) arrived when Josh said they would.The parts performed the way i thought they would(excellent).There customer svc,(Josh)is a pleasure to deal with,very patient and courteous.Annnd they are very good about removing money from my wallet at great distances.
Rudy,,<<very satisfied customer
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Old 01-24-2002, 02:17 PM   #40
Supapooh
Scooby Specialist
Member Sales Rating: (5)
 
Member#: 4461
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Eugene, Oregon
Vehicle:
02 2.slow

Default

I would definently and plan on doing more business with them.
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Old 02-08-2002, 07:56 PM   #41
bensonwrx
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 6904
Join Date: May 2001
Chapter/Region: MWSOC
Location: MI
Vehicle:
Dark Machine
Color: Um...Dark?

Default

In most cases, I talked via email with Josh rather than Trey...but the point is though Cobb is excellent in terms of customer services. Products are great too. Yeah the STi foglight stickers I bought from them were expensive (like 35-40 bucks), but the quality speaks for itself. They did send me the wrong intermediate pipe once (00-01 while mine was 98), but they're nice to refund my money and have the UPS people come pick it up w/o charging me a penny. It's just excellent.
Now if they have the MAF Cobb CAI or perhaps a Turbo kit for my baby, then they are PERFECT I'd give a 9 at least (no less).
Keep up the good work Cobb!

-Benson (Another MY98 Owner)
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Old 03-01-2002, 11:53 PM   #42
MonoSki
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 9377
Join Date: Aug 2001
Question hmmm

To recap, excellent service and knowledge, but slow as hell? Why the hell would anybody wait so long for anything??? Some people were waiting MONTHS! I guess you folks are way more patient that most.
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Old 03-11-2002, 08:03 AM   #43
Judge
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 15380
Join Date: Feb 2002
Location: Michigan
Vehicle:
2002 WRX
White

Thumbs up The waiting game

I would rather wait for something that is going to be top notch stuff than get something the next day that will "work"....I like quality and am willing to wait. I have to buy ANYTHING for my WRX but when it happens it will be from Cobb Tuning. They have been more than helpful via email.....and the emails have been not even related to their product line...but more about dyno's (what they use etc)....all in all I say they are worht the wait.
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Old 03-11-2002, 04:24 PM   #44
WRXGuyInUSA
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 13967
Join Date: Jan 2002
Chapter/Region: SCIC
Location: Nunya
Vehicle:
Bye Bye STI!!!

Default

I recently bought a new flywheel from Cobb. It was delievered the next day as promised, and in great condition. I will most deffinetely buy from them again...
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Old 03-21-2002, 12:01 PM   #45
CaptainBlinky
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 16471
Join Date: Mar 2002
Location: Reston, VA
Vehicle:
2002 WRX Wagon
Blue Pearl

Default

Never ordered from them (just bought my rex 2 weeks ago) but I called last week about the R/T spec system with all kinds of questions, and whoever I talked to was patient and friendly. By the time I got off the phone I was pretty sure who i'd be doing my dealings with in the future.
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