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Thread Tools | Display Modes |
04-18-2014, 06:39 PM | #1 |
Scooby Newbie
Member#: 380934
Join Date: Feb 2014
Chapter/Region:
Tri-State
Location: Binghamton, NY
Vehicle:2015 WRX WRB |
2015 WRX - Submitted a glitch on the multifunction display MFD to Subaru
I sent this email to SOA. Can anyone also experiencing this submit their issue? Here is their email: [email protected]
Hello, I just took delivery of my 2015 WRX (and would like to report a glitch in the multifunction display in hopes it can be fixed via firmware update. The screen that shows three icons (MPG, ODO and ACCLR %) when customized, it resets to default value every 3 days or so. Also, I change it to display the summary after each drive and that also resets to the default value of "NO". Thank you,
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Last edited by rainking; 11-26-2014 at 09:32 AM. |
04-18-2014, 06:44 PM | #2 |
Scooby Specialist
Member#: 200455
Join Date: Jan 2009
Chapter/Region:
NESIC
Location: Connecticut
Vehicle:2004 WRX Wagon, WRB 06 Triumph Speed Triple |
Interesting. Are you losing any of your other settings as well? Clock, radio presets, trip odometer, etc?
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04-18-2014, 06:59 PM | #3 |
Scooby Newbie
Member#: 380934
Join Date: Feb 2014
Chapter/Region:
Tri-State
Location: Binghamton, NY
Vehicle:2015 WRX WRB |
No, not everything. I entered some birthdays and anniversary to see if those got erased; nope. Those are the only two things I've noticed so far. Got tired of setting it back to how I wanted it so I just left it to default setting. But then again, I haven't tweaked much of the other settings so I can't tell if that's also resetting. Might try changing the default values of the other settings to see if they stick.
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04-18-2014, 07:13 PM | #4 |
Scooby Specialist
Member#: 200455
Join Date: Jan 2009
Chapter/Region:
NESIC
Location: Connecticut
Vehicle:2004 WRX Wagon, WRB 06 Triumph Speed Triple |
My first thought was maybe the car was intermittently losing power for some reason. But I would think that would wipe your other presets like I'd mentioned as well if that were the case. Have you contacted your dealer about it?
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04-19-2014, 12:30 AM | #5 |
Scooby Newbie
Member#: 247999
Join Date: May 2010
Location: Atlanta
Vehicle:2015 WRX Limited Crystal White Pearl |
I'll check mine tomorrow. I set mine up 4 days ago and haven't touched it since.
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04-20-2014, 09:54 AM | #6 |
Scooby Newbie
Member#: 380934
Join Date: Feb 2014
Chapter/Region:
Tri-State
Location: Binghamton, NY
Vehicle:2015 WRX WRB |
Here's their response:
Good Morning, Thank you for contacting Subaru of America, Inc. I regret the circumstances which prompted your contact to us, but I do appreciate the opportunity to assist you. Congratulations on your purchase. I understand you have a concern with the multi-function display in your vehicle. I would love to look in to this for you to see if the multi-function display is operating as designed or if there is a glitch in your vehicle. Have you been to an authorized Subaru dealership for your concern? Please feel free to respond to this e-mail or call 1-800-SUBARU3. Have a Great Day! Best Regards, Zakiya Mitchell Subaru of America, Inc. And here's what I responded back. Good morning Zakiiya, Thanks for the response. No, I haven't been to an authorized Subaru dealership yet because one, the car is so new and not much information is out yet. Two, I'm not able to replicate the problem since it does take a few days (completely random) before my triple meters reset back to stock setting and three, I wanted to report to SOA as soon as possible for possible fix. Thanks again for your time, |
04-20-2014, 10:07 AM | #7 |
Scooby Specialist
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Join Date: Oct 2004
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MWSOC
Location: appleton, wi
Vehicle:11 Audi A4 6MTQ 13 Mazda CX-5 |
you might consider an in-car cam to try and capture it. or, keep a pen and paper handy and write down everything you notice at the next few happenings, even things that might seem unimportant. it may very well be quite difficult for a dealer to diagnose if they can't replicate it, so any information trail will help.
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04-24-2014, 04:56 PM | #8 |
Scooby Newbie
Member#: 186695
Join Date: Aug 2008
Chapter/Region:
MAIC
Location: Lebanon, PA
Vehicle:2015 Focus ST Performance Blue |
Yeah, mine seems to be doing it as well. I usually have the MFD on the radio info, but sometimes when I turn on the car it is back to the boost gauge. Sure enough, I check the triple meter and it has been reset to it's default meters.
Also, just noticed today that the back part of the antenna doesn't actually make contact with the roof. Anyone else notice that? |
04-24-2014, 04:56 PM | #9 |
Scooby Newbie
Member#: 186695
Join Date: Aug 2008
Chapter/Region:
MAIC
Location: Lebanon, PA
Vehicle:2015 Focus ST Performance Blue |
Yeah, mine seems to be doing it as well. I usually have the MFD on the radio info, but sometimes when I turn on the car it is back to the boost gauge. Sure enough, I check the triple meter and it has been reset to it's default meters.
Also, just noticed today that the back part of the antenna doesn't actually make contact with the roof. Anyone else notice that? |
04-24-2014, 06:56 PM | #10 |
Scooby Newbie
Member#: 198008
Join Date: Dec 2008
Chapter/Region:
Tri-State
Location: Williamstown NJ
Vehicle:2003 Impreza WRX wgn Silver |
In the MFD do you select the "save/select" button or the "cancel" button when u exit MFD? Also if u exit without clicking the save button, it will reset the info u put into it
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04-28-2014, 09:56 AM | #11 |
Former Vendor
Member#: 75126
Join Date: Nov 2004
Chapter/Region:
Tri-State
Location: Doylestown, PA
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As I mentioned in the thread I started, the last two Friday mornings our WRX has reset its triple guage cluster to the default guages. No other power loss, resets, or changes; clocks, radio presets, hvac all remain unchanged. Park the car on Thursday night with boost/oil temp/accel on the display, start the car on Friday with three fuel economy gauges.
Sending a message to SOA today. |
04-28-2014, 10:24 AM | #12 | |
Scooby Newbie
Member#: 198008
Join Date: Dec 2008
Chapter/Region:
Tri-State
Location: Williamstown NJ
Vehicle:2003 Impreza WRX wgn Silver |
Quote:
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04-28-2014, 10:29 AM | #13 |
Scooby Specialist
Member#: 357064
Join Date: May 2013
Chapter/Region:
MAIC
Location: SoPA
Vehicle:2015 Subaru WRX GBP |
I'd recommend getting the problem on video somehow since if a dealership can't replicate the issue, they wont fix it. But good call on getting in contact with SOA, at least they will know of the issue and keep it on file.
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04-28-2014, 10:47 AM | #14 |
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Location: By the Ocean, MA
Vehicle:24 FL5 CTR Champ White |
Started her up today to the boost screen showing first, and I usually leave it on the stereo screen.. very weird
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04-28-2014, 10:49 AM | #15 |
Scooby Newbie
Member#: 388484
Join Date: Apr 2014
Chapter/Region:
RMIC
Location: Denver, CO
Vehicle:2015 WRX Base Black |
My car is doing the same thing as well. Interesting.
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04-28-2014, 11:14 AM | #16 | |
Scooby Newbie
Member#: 186695
Join Date: Aug 2008
Chapter/Region:
MAIC
Location: Lebanon, PA
Vehicle:2015 Focus ST Performance Blue |
Quote:
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04-28-2014, 11:16 AM | #17 |
Scooby Newbie
Member#: 186695
Join Date: Aug 2008
Chapter/Region:
MAIC
Location: Lebanon, PA
Vehicle:2015 Focus ST Performance Blue |
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04-28-2014, 11:29 AM | #18 |
Scooby Specialist
Member#: 317270
Join Date: Apr 2012
Location: PA
Vehicle:FL5, Sienna, GR86 |
My car did this the 2nd or 3rd day I had it, then didn't do it again for 2 weeks. Very random. I sure as hell won't be the guy to take the car in to a dealer for them to figure it out. Get it back with a smoked clutch and 40 extra miles on the odo only to hear "sorry, can't replicate, it's your imagination" regarding a simple MFD glitch.
I don't seem to notice until I'm driving down the road, then I never get enough time at a stop light to get in and change it before moving again (it doesn't allow access to those settings when moving.) Funny how red lights seem to take forever until you need that time to do things hah. |
04-28-2014, 06:34 PM | #19 | |
Scooby Newbie
Member#: 375611
Join Date: Dec 2013
Location: Alberta, Canada
Vehicle:2015 WRX Sport 6MT Galaxy Blue |
Quote:
I am sure the glitch is a simple software problem. I don't have it on mine, and I am wondering if it's because I have the Canadian programing. |
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05-01-2014, 10:56 AM | #20 | |
Scooby Newbie
Member#: 380934
Join Date: Feb 2014
Chapter/Region:
Tri-State
Location: Binghamton, NY
Vehicle:2015 WRX WRB |
Here is their latest response. Again, I urge everyone to change their triple meter and see if it changes back to default setting and email SOA for a possible fix.
Hi, Quote:
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05-01-2014, 10:59 AM | #21 |
Scooby Newbie
Member#: 380934
Join Date: Feb 2014
Chapter/Region:
Tri-State
Location: Binghamton, NY
Vehicle:2015 WRX WRB |
You really can't record it since it resets on the next start up.
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05-01-2014, 12:28 PM | #22 |
Scooby Newbie
Member#: 299064
Join Date: Oct 2011
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MWSOC
Location: Ann Arbor, MI
Vehicle:2008 VF52 WRX Sedan 2016 Ford Transit Connect |
I don't have any advice for you other than to be patient. Bugs that are random and hard to reproduce take a long time to find. Once they are found and fixed the new software will go through a long period of regression testing. After that, they'll figure out how to deploy it to the dealer network. My guess is that you could be in for a year long wait for a software update that resolves the issue. You need to take the car to the dealer (and keep bringing it back as it reproduces so that its logged), as the SOA guy said. That's the only way this will show up on Engineering's radar.
This post brought to you by the engineer that designs in car infotainment systems that are much more complex than the MFD in your WRX. Good luck! |
10-16-2014, 04:12 PM | #23 |
Scooby Newbie
Member#: 394455
Join Date: Jun 2014
Location: AR
Vehicle:2015 WRX Dark Gray Metallic |
Is anyone else still having this issue? Mine just started doing it. I usually leave me MFD on the triple gauge screen. However, I did notice when it resets it takes me MPG summary away.
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10-16-2014, 04:19 PM | #24 |
Scooby Newbie
Member#: 380934
Join Date: Feb 2014
Chapter/Region:
Tri-State
Location: Binghamton, NY
Vehicle:2015 WRX WRB |
Initialize the entire MFD in settings. You will loose all your saved data but I did that over 6 months ago and fixed my issue. Report back.
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10-16-2014, 06:00 PM | #25 |
Scooby Newbie
Member#: 378915
Join Date: Jan 2014
Chapter/Region:
NESIC
Vehicle:2015 WRX Premium ISM |
Mine did this a number of times back in April when I first got it, and now it's doing it again. It did not reset itself at all during the summer.
I'm %95 sure it's happening on the colder nights. Anyone else notice a correlation with temperature? (Note that this thread was active in April, then went dead until October) Last edited by John R K; 10-16-2014 at 06:08 PM. |
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