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10-24-2017, 11:51 AM | #3076 |
Scooby Newbie
Member#: 415302
Join Date: Mar 2015
Vehicle:2016 WRX DMG |
Did they check the Diffs and ABS/torque vectoring?
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10-24-2017, 12:06 PM | #3077 |
Scooby Newbie
Member#: 468095
Join Date: May 2017
Chapter/Region:
NESIC
Location: Boston, MA
Vehicle:2018 STI CWP |
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11-12-2017, 08:16 PM | #3078 |
Scooby Newbie
Member#: 246777
Join Date: May 2010
Chapter/Region:
SCIC
Location: Orange, CA
Vehicle:99 2.5 RS White |
It’s the new Yokohama Advans. It’s a tire pull. Dealer should rotate to identify which tire is causing the pull and replace it.
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01-03-2018, 11:29 PM | #3079 |
Scooby Newbie
Member#: 350785
Join Date: Mar 2013
Location: Texas
Vehicle:2020 WRX ->STI Ice Silver Metallic |
Blown @ 55k miles/Keep or trade?
Name: John
Make: 2013 WRX Hatchback Mileage: 55,xxx Time Out Of Use: 2.5 weeks. Problem And Likely Cause: As we all do, I take great care of my WRX with oil changes and other scheduled maintenance. I recently had my brakes done with rotors turned, plugs replaced, all fluids replaced, new battery installed. Approximately 2 weeks later, driving home, going about 65 mph, the motor started knocking. I immediately called the dealership. I brought the WRX in, rod knock confirmed, new short block ordered and replaced within 9 days (under warranty). With this replacement, they also replaced my coolant, timing belt, timing tensioner (might as well considering they had to take the parts off, and in 50k miles it would need to be replaced). Upon starting the car, the engine made a "shriek" noise and cut off. They assume that the timing belt skipped over a track causing the noise and cut off. Modifications: None. Submitted For Warranty Work (Yes/No): Yes Reason Given For Denial: Approved Your Story: Just curious, out of all of you that had a motor replaced, did you have any apprehensions about your motor blowing again, and soon. The fact that my WRX cut off immediately after they started it (thats after their 30 mile test drive to check to CELs) makes me want to trade it in. if you did keep your WRX/STI, did you have any other issues since the motor replacement. |
01-04-2018, 10:51 AM | #3080 | |
Scooby Newbie
Member#: 395225
Join Date: Jul 2014
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Quote:
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03-07-2018, 02:30 PM | #3081 |
Scooby Newbie
Member#: 472765
Join Date: Aug 2017
Chapter/Region:
NESIC
Location: Northern MA/Southern NH
Vehicle:2014 WRX Hatch Silver |
Name: Anthony
Make: 2014 WRX Hatchback Mileage: 62,xxx Time Out Of Use: 1 week so far Problem And Likely Cause: Spun bearing in cylinder 2. Modifications: Accessport with Stage 1+ OTS map, Cobb Intake, Invidia Catback exhaust Submitted For Warranty Work (Yes/No): Yes Reason Given For Denial: Aftermarket engine management system voids the entire service contract Your Story: Purchased the car as the second owner in August and have had it less than a year. I purchased an extended warranty (as it was billed to me at the dealership) which was actually an extended mechanical failure service contract and was not provided with any terms and conditions. Dealership I originally purchased the vehicle from wasn't a Subaru dealer. There were issues with the drain plug in the oil pan where it was spinning in the pan 3 weeks after I purchased the car when I went to do the first oil change because I did not trust this dealer's service department. I sourced a replacement pan and that was put in by the dealer that I bought it from. During that debacle, I discovered by the service departments admission that they put 5W20 oil in when they did the oil change before I purchased the car. Fast forward to recently. I've put on a Cobb Intake, a Catback exhaust and the Accessport. Was driving to work on the highway and got off of the highway to take back roads to my work when I started hearing a metal vibration sound under my feet when I'd accelerate. I originally thought it was a heatshield (on my turbo or my headers) that was vibrating. I pull over at a gas station I always stop at on my way to work, get stuff for my shift and then go to start the vehicle. I rev it a little bit and I start hearing the dread spun bearing noise. I unfortunately had to drive it 2 more minutes down the road to my work's parking lot because the gas station parking lot couldn't fit a tow truck in there. Get the car towed to Subaru of Wakefield in Wakefield, MA and they start the process last Thursday. I tell the Service Department straight up when I dropped the vehicle off that it had an Access Port, intake and a catback exhaust and was being up front with them. Friday I get a call stating that the warranty company sent an adjuster who is requesting that the block be torn apart to find the failure point. I get told "if the claim isn't covered, you'll be on the hook". I argue with both the dealership and the warranty company about it and they tell me "It's not going to get ruled on until its broken apart." I relent and allow the block to be torn apart to find the failure point, the adjuster comes out yesterday to inspect the failed cylinder and the ruling was that they declined the claim because of the engine management system on the car. When I speak to a supervisor with the warranty company they admit that if they had known that there was an Accessport on the vehicle, they would not have requested the block be torn apart and simply declined the claim. Currently in the process of trying to get the dealership or the service company to cover the fees for tearing the block apart because I shouldn't be on the hook for it so I can try to get another car as this is my daily. Will be reaching out to SOA for any assistance as well. Also trying to get the service contract refunded and applied to the principal of the loan so that I can trade the car in with the junk engine and get something else. Will be underwater, but you pay to play :/ |
04-18-2018, 04:41 PM | #3082 |
Scooby Newbie
Member#: 402927
Join Date: Oct 2014
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Name: Bill
Make: 2013 WRX Hatchback Limited Mileage: 79,xxx Time Out Of Use: 2 weeks so far Problem And Likely Cause: Parts of piston in oil pan (ringlands?) Modifications: none Submitted For Warranty Work (Yes/No): Yes Reason Given For Denial: Approved for < 25% total bill Your Story: Started off as light knocking at highway speeds on commute home. By the time I pulled over the knocking was LOUD and engine cut-off. Dealer charged $500 diagnostic fee. Pulled the oil pan "Yup, chunks of piston and rings in the oil pan. Quoting $16k to replace EVERYTHING. Less 25% is $12k out of pocket. I have no idea what to do next. I'm not putting $12k into a ~$15k KBB value car. |
04-18-2018, 09:44 PM | #3083 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
Any update? |
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04-18-2018, 10:01 PM | #3084 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
1) Call SOA in NJ and very nicely and politely ask if they will cover the repair since your car isn't that far out of warranty (19K miles over). Needless to say, they don't have to do anything, but 'it can't hurt to ask'. 2) Take your car to an independant shop -- preferably one that specializes in Suabarus -- and have them install either a rebuilt "short block" or, if it isn't much more money, a complete rebuilt engine. Here's an example of what's available (not a recommendation, just an example): https://www.ebay.com/i/222909531344?chn=ps Most rebuilt long blocks I saw were $3,000-$3,500. Obviously you want to do your homework to make sure you get a decent engine. It looks like for about $5,000 incl installation you could be back on the road. Good luck. |
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04-19-2018, 03:36 PM | #3085 | |
Scooby Newbie
Member#: 402927
Join Date: Oct 2014
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Quote:
I'm still processing the fact that a modern vehicle used for highway commuting to and from work, with regular oil changes and maintenance, couldn't make it past the 80k mark. Stuff happens, I get that, but if this was a one-off situation I would think a major auto manufacture's response would be much different. "Oh my god, this is unacceptable. We'll take of it and get you on your way". My experience has been much different. The dealer is very coy about what they found - I asked about "ringlands" and the SA doesn't even want to talk specifics. There's long intervals between communications. Everyone seems to be choosing their words very carefully. This tells me this isn't their first rodeo. This was long winded. The TL;DR; version is: lost a customer for life. Corps live and die one customer at a time. |
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04-20-2018, 02:19 AM | #3086 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
I've had bad experiences with SOA and their local dealers as well. The worst was the fuel leak issue. You may be aware of that -- raw gasoline sprays onto the engine when the ambient temp is low (below freezing) due to steel fuel line and a piece of rubber hose contracting at different rates. Unfortunately for me, I bought one of the very first WRX's sold -- it's over 17 years old now -- so when mine developed the fuel leak it was before SOA acknowledged the problem and issued the recall. There were some reports of it here on NASIOC but that was it. I really had to fight to get them to cover 100% of the repair. First the dealer flat-out refused to even go to bat for me. Then I called SOA. Their initial offer was 0%, then 50%, and finally 100% but it was like pulling teeth. Then a few months after my experience, the NHTSA got involved and SOA changed their tune. You said that in good condition your car is worth about $15,000, so the offer of $7,500 isn't too bad I suppose. In order to replace it you'll have to add another $7,500. You should be able to get a rebuilt engine installed a couple thousand dollars less than that, but that only makes sense if you want to keep your car. If you are done with Subaru then take the $7,500 and walk away. Unless the dealer is claiming signs of abuse, I'm surprised that SOA won't pay more than 25%. Of course, even if they agreed to pay 50%, that's still $8,000 out of your pocket. If that is for a brand new long block with the full 5/60 warranty that might be worth it but otherwise installing a quality rebuilt engine with a good warranty would be the way to go. Good luck! |
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04-21-2018, 02:25 PM | #3087 | |
Scooby Specialist
Member#: 141952
Join Date: Feb 2007
Chapter/Region:
MWSOC
Location: milwaukee'ish
Vehicle:2023 M340i |
Quote:
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04-21-2018, 05:35 PM | #3088 |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
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04-21-2018, 05:57 PM | #3089 |
Scooby Newbie
Member#: 475834
Join Date: Oct 2017
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I was quoted $12k for a new long block and turbo for my forester. Granted that is through a dealership.
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04-22-2018, 08:37 PM | #3090 | |
Scooby Newbie
Member#: 402927
Join Date: Oct 2014
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Quote:
I'll get it scanned in this week at work. They essentially itemized an engine build and tacked on $3k labor. Absolutely nothing is reused from the old engine as far as I can tell. I towed the car back home this weekend after is was apparent we were at an impasse. I regret taking it to the dealer in the first place. My trusted indy mechanic turned the crank once and said "yep, new engine bud". $0 diagnostic fee. Subby dealer tells me to tow it in so they can work with SOA to get me a warranty deal. $100 to tow in. $500 "diagnostic fee". $100 to tow home. So taking a bath already and the dealer just added $700 insult to injury. grrrr. |
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04-26-2018, 05:53 PM | #3091 |
Scooby Newbie
Member#: 402927
Join Date: Oct 2014
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04-26-2018, 09:30 PM | #3092 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
I don't know what to say about that quote. Like you said, it looks like they are proposing replacing almost everything -- including parts that likely can be reused -- like over $1,000 worth of camshafts. A cynical person might say Fitzgerald purposely inflated the estimate. $16,000+ is just an insane amount of money. I'm not suggesting you do this, but out of curiosity I wonder how much a complete, assembled SOA factory short-block would be? |
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04-27-2018, 05:19 PM | #3093 | |
Scooby Newbie
Member#: 402927
Join Date: Oct 2014
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Quote:
They local guy I sold it to has been working on subby's for 20 years. He told me to avoid the newer gen WRX like the plague. Lot's of engine rebuilds and issues. 2003 - 07 are really solid and are in high demand. As for me, I'm going to crank out another year or two in my current beater than have a go with the Model 3. |
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04-28-2018, 12:07 AM | #3094 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
What makes it really difficult is that almost all car mfrs are the same. If there were just one or two that didn't act right, and the rest treated their customers well, that would be one thing. The bad ones would straighten up or go out of business. As it is, it seems they've all gone downhill. I still recommend Subaru (and Honda, Toyota, and Mazda) because they continue to make solid, reliable cars -- but that's the only reason. My recommendation is in spite of their poor customer service. I'm still driving my 2002 WRX. It has about 200,000 miles -- about 100K of those at Cobb Stage 2. I've never raced or abused it (no high rpm clutch dumps, etc) but I did run it hard (not so much these days). It sounds like it has some piston slap on start-up, but it still runs very well. It's had a lot of problems for a Subaru (most covered under warranty) but the only time I was stranded was when a pulley cut into the top radiator hose. Otherwise it's been good. I like the Model 3 idea. Or maybe a used P100D. |
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05-01-2018, 02:30 PM | #3095 | |
Scooby Specialist
Member#: 141952
Join Date: Feb 2007
Chapter/Region:
MWSOC
Location: milwaukee'ish
Vehicle:2023 M340i |
Quote:
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05-01-2018, 04:02 PM | #3096 | |
Scooby Newbie
Member#: 402927
Join Date: Oct 2014
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Quote:
Subaru did me dirty. It won't be forgotten. |
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05-01-2018, 04:52 PM | #3097 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
At a minimum, the Office of the Attorney General should be made aware and provided with a copy. It's a real shame that in 2018 auto stealerships are still so sleazy. Your experience makes one wonder how many people would just pay whatever the dealer asks without questioning it. I recall that years ago the AG's office did an excellent sting in which they took cars to various repair shops and asked what they needed. Most shops quoted all sorts of everpriced and unnecessary repairs. They were slapped with huge fines. I think it's time for an updated sting operation. |
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05-31-2018, 01:57 AM | #3098 |
Scooby Newbie
Member#: 472765
Join Date: Aug 2017
Chapter/Region:
NESIC
Location: Northern MA/Southern NH
Vehicle:2014 WRX Hatch Silver |
Ended up having to pay out of pocket for a remanufactured longblock. Service Contract company refused to do anything for the disassembly charges and SOA refused to anything on good faith as well.
Up here in Massachusetts there's a former master Subaru mechanic that does reman'd engines for the major Subaru dealers and shops in the area that does an insanely good job. All in total with labor, the longblock, disassembly and a new clutch (ACT HDSS) was $7300, about the quoted price for a BNIB OEM longblock. I've put about 3k miles on the new engine so far and its held up mint. |
05-31-2018, 02:22 AM | #3099 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
Glad to hear it! |
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05-31-2018, 10:55 PM | #3100 |
Scooby Newbie
Member#: 472765
Join Date: Aug 2017
Chapter/Region:
NESIC
Location: Northern MA/Southern NH
Vehicle:2014 WRX Hatch Silver |
Wife wasn't happy how much I've put into the car so far because I could have gotten a STI for the amount I've invested, but I couldn't find a STI hatch in the area that wasn't going for insane amounts or wasn't ragged af.
If I were to do everything again, I'd get a Hawkeye STI instead of the hatch. |
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