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Old 10-01-2004, 03:38 PM   #1
timmah
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Thumbs down Goldstein Subaru - Albany, NY

I took my 04 WRX in there last week for synchro noise when shifting from first to second. Their explanation - it's normal "turbo noise". Right.

I hate being treated like an idiot. I didn't even bother to argue it because at least it's documented in case I have a problem. It seems a few people have this noise and don't have any problems.

Anyway.

I have Prodrive P1's and want to mount new tires on them. I called Goldstein and they say "we can't do 17 inch rims"

How do they handle STI's then? It just dumbfounds me. This place will never see my business again. I had a friend call back to see if they'd give him a hard time about the rims and he heard the previous person I'd spoken to flipping out in the background "I ALREADY TOLD THAT KID NO!!!!"

It's not like I'm asking him to mount 20 dub spinners. I am asking him to mount and balance tires on the most popular rim for subarus out there.

Thumbs DOWN.
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Old 10-01-2004, 08:50 PM   #2
Impreza2003
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SQC 189

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I was planning on going there in the next few days to pick up some parts I need to do an install with (gaskets/bolts)

but wow they sound like major ******** ... go to any shop they'll mount the wheels for you.
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Old 10-01-2004, 09:50 PM   #3
timmah
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Impreza2003,

Just be careful. The guys at the parts counter didn't know the difference between the WRX spoiler and the STI spoiler. Seriously. I ended up getting my tires mounted and balanced at APG on Central ave. 18 each wheel. Not bad considering GoodYear on Wolf Road wanted 35 a tire....

By the way, I work at SUNY--you might see my WRX around.
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Old 10-02-2004, 04:42 PM   #4
Impreza2003
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SQC 189

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you should join our car club ... www.unysoc.com

Upstate New York Subaru Owners Club

I did see an 04 java the other day, around 9am it was driving behind me and my friend and we all turned on western
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Old 10-02-2004, 11:51 PM   #5
ScreaminFast
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yeah, the guys at goldstein aren't very modded-car friendly....I go there every once and a while and tell them I need warrenty service (my car IS still under warrenty) and they just flip out, lol

APG does good tire mounting and balancing, and 18/tire isn't awful.
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Old 10-03-2004, 03:07 PM   #6
Impreza2003
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Mike, I dont think anything on your car is still under warranty, well maybe the cup holder
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Old 10-04-2004, 07:32 AM   #7
mpower22
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Jeeze you guys look at the name of the dealership..you know there are going to be tight and deny warranty work and screw up parts as much as possible.... laughs
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Old 10-04-2004, 12:58 PM   #8
jedi_master
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I got a WRX from them- the service department doesn't know jack.
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Old 10-05-2004, 09:21 AM   #9
timmah
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well--it's good to hear other people with the same feelings about them. just wanted to make sure i wasn't alone. my car is not modded whatsoever. I don't think i should have to go in and get talked down to and given stupid answers to.


thanks for all the input everyone
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Old 10-05-2004, 10:35 AM   #10
hossak8
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Goldstein SUCKS. Their sales staff dicked me around when trying to buy a leftover '04 WRX, and then tried to sell me a "new" one with over 300 miles on it. The parts clerk was totally inept in trying to find me a part for my RS, as well. These guys are BONEHEADS.
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Old 10-06-2004, 01:50 PM   #11
Red04WRX
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grey or something

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Wow, timmah I posted on UNYSOC that Goldstein sucks and I'll never go there again, but that was before I even looked at this thread. Sorry to hear you had such a bad experience there. I won't go there for service, to tell the truth I don't know why I bought my car there because I bought another car there a few years ago and THAT was a nightmare. I'll take my car to either Advantage or North Country for service, even though North Country is a drive and a half, I hear it's more than worth the drive.

I never had a problem at advantage w/ my older Subaru (88 XT6) but that's so long ago I wouldn't really remember. I've only been there once so far with my new car (for the cruise control recall, get that done if you havent already) and that went very well and they were super duper nice... so yeah.

that being said, congrats on the new car
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Old 10-07-2004, 11:42 AM   #12
Im a sock
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Hey all, new member here. I just needed to chime in about Goldstein.

I recently bought an Outback Sport (awesome car, i love it) from Goldstein, and.... oh my god. Talk about incompetent. Now, I am not a resident of New York, but I am living here. I had a lot of qustions about registering out of state, and they answered them promply and politely. However, almost every answer they gave me was WRONG... instead of asking me or telling me they didnt know (which would have been fine), they just gave me answers, causing this transaction to DRAG for weeks.

Also, the dealership's treatment of me has varied. Some days, they are very nice, other times they basically tell me to f*ck off. The secretary has hung up on me several times, and the financial guy there is a real jerk.

And, I feel like the salespeople there aren't very knowledgable. They couldn't explain to me the differences between an Impreza 2.5RS and an Outback Sport, so I had to do all the research myself.

Bottom line, this dealership does NOT have it together. I understand the kind of transaction I wanted to perform wasnt exactly standard, but there are ways of getting the right answers and making the customer happy, but they did not do that.

Whew.. what a rant.
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Old 10-07-2004, 11:58 AM   #13
timmah
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Im a sock,

Welcome :-) I am a newb myself. I'm glad to see this thread is getting more and more responses---then people like us won't bother taking our cars there for service. I wonder if I should bother reporting them to SOA? Don't know if that would accomplish anything, but this place is ridiculous.
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Old 10-07-2004, 12:07 PM   #14
Im a sock
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I'm just worried about where I should take my car when it needs service... I don't want to take it back to Goldstein, that's for sure.
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Old 10-07-2004, 12:23 PM   #15
timmah
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Well it appears there are several good dealerships around the capital region..

Capitaland in glenville is supposed to be good and my car and it's whine noise will be going there soon. Goldstein was just more convenient, it's literally 5 minutes from where I live. My girlfriend lives near Capitaland, but then she has to truck me back to albany. Action subaru is supposed to be good too. Just stay away from those morons at Goldstein.
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Old 10-07-2004, 07:18 PM   #16
LineSkogenHunter
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ive been looking to buy a wrx used wondering since you guys seem to know the dealerships pretty well where would be the best place in the capital region i live in windham ny which is like 30-45 mins from albany any help would be appreciated
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Old 10-07-2004, 07:40 PM   #17
timmah
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Here's a hint..

Goldstein isn't one of them.

Honestly, see if anyone locally is selling a used one. I got my 04 with pretty much everything...for 19k, from someone on here who wanted an STI.
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Old 10-09-2004, 03:01 PM   #18
wrxsubaruwrx
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Goldstein in albany SUCKS . I went there to purchase a subaru (02 wrx) asked a salesman what they were asking and they said $29,999 I said you must be joking they arent that much brand new . He goes thats what there going for LOL ANYYYYYWAY . Got my wrx from colonial subaru in kingston NY . GREAT PLACE
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Old 11-01-2004, 07:10 PM   #19
BlueDominion
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Rollin the RSX

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Just to add another "Me too" to this thread, Goldstein is a bunch of c0cksuckers. I went there looking to buy an STi, and they treated me like I was some 16yr old kid out looking for a joyride. I ended up getting my STi from Capitaland in Glenville and they've been taking excellent care of me. Everyone there is super nice, and they're more than willing to answer any questions you have. Hell, they threw in two tire changes for me when I bought me car, just because I asked.

Goldstein = 0
Capitaland = 1

Oh yeah, and I found out from the salesman at Capitaland that they don't have ANY dealings with Goldstein. Apparently they're dicks to the other dealers too.

PS-The link for unysoc doesn't seem to be working.
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Old 11-01-2004, 08:35 PM   #20
timmah
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Maybe I should take my car to capitalaland for a checkout.....


I agree, Goldstein sucks the big one. And the link for unysoc is www.unysoc.org
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Old 11-01-2004, 11:09 PM   #21
BlueDominion
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Rollin the RSX

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I'd highly recommend it. If the sales staff and the financial staff are any indication, they'll take great care of you.
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Old 11-02-2004, 08:12 AM   #22
FastfreddyRs
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I just wanted to let you know if you need any dealer parts call me up at North country imports we are a little north of you but are service area is great and i can help you all out on parts. the number is 518-798-1577. my name is fred and i can do my best to get you best prices on parts.
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Old 11-09-2004, 05:44 PM   #23
LineSkogenHunter
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tornado red

Talking

Quote:
Originally Posted by FastfreddyRs
I just wanted to let you know if you need any dealer parts call me up at North country imports we are a little north of you but are service area is great and i can help you all out on parts. the number is 518-798-1577. my name is fred and i can do my best to get you best prices on parts.
do you guys got some left over 04 wrx? if so how much?
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Old 11-18-2004, 10:17 AM   #24
FastfreddyRs
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Sorry no left over O4 wrx's
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Old 11-20-2004, 11:25 PM   #25
1wrxsw
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Default Advantage in Troy

Hooked me up with the best deal around on my new WRX S/W. I travelled all the way from CT 'cause they met my price. Keep a close eye on all the paperwork though. We came across (my wife and I) over 10 mistakes on the documents before we signed. Don't know about there service though.....
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