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Old 08-16-2020, 11:58 AM   #3201
steve30avs
Scooby Newbie
 
Member#: 426821
Join Date: Jul 2015
Default TSB work not fully covered

Name: Steve

Make: 2016 WRX CVT

Mileage: 74000km (46000mi)

Time Out Of Use: 2 weeks, can't drive for more than 30 mins at a time

Problem And Likely Cause: CVT fluid seepage, low power coming from a stop, lurching. TSB 16-103-16R should fix this.

Modifications: Radio

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Work is covered, but CVT fluid not covered under warranty, despite needing to be drained to do the work

Your Story: I've noticed some fluid seepage in the transmission, similar to what's in TSB 16-103-16R. The car starts to lose power after driving for over 30 mins, which I saw on here could point to torque converter issues (lack of fluid from the seepage maybe).

I brought it into my dealer and they agreed that this issue fell under the TSB and that the work would be done under warranty.
6 hours later, on the phone, they mentioned that 'oh yeah, you'll need to pay $350 CDN for the CVT fluid when we reopen it'.

This doesn't seem right to me, as they would obviously have to drain the fluid to do the resealing work, so you think it would be covered.

On the WRX CVT Facebook group, most responses have said this is indeed the dealer trying to rip me off, but the other Canadian also mentioned he had the same issue and had to pay, in another province too.

Any thoughts?
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Old 08-16-2020, 12:06 PM   #3202
Supraru
Scooby Specialist
 
Member#: 23313
Join Date: Aug 2002
Location: Collegeville,Pa
Vehicle:
99' 2.5Rs
black

Default

Quote:
Originally Posted by steve30avs View Post
Name: Steve

Make: 2016 WRX CVT

Mileage: 74000km (46000mi)

Time Out Of Use: 2 weeks, can't drive for more than 30 mins at a time

Problem And Likely Cause: CVT fluid seepage, low power coming from a stop, lurching. TSB 16-103-16R should fix this.

Modifications: Radio

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Work is covered, but CVT fluid not covered under warranty, despite needing to be drained to do the work

Your Story: I've noticed some fluid seepage in the transmission, similar to what's in TSB 16-103-16R. The car starts to lose power after driving for over 30 mins, which I saw on here could point to torque converter issues (lack of fluid from the seepage maybe).

I brought it into my dealer and they agreed that this issue fell under the TSB and that the work would be done under warranty.
6 hours later, on the phone, they mentioned that 'oh yeah, you'll need to pay $350 CDN for the CVT fluid when we reopen it'.

This doesn't seem right to me, as they would obviously have to drain the fluid to do the resealing work, so you think it would be covered.

On the WRX CVT Facebook group, most responses have said this is indeed the dealer trying to rip me off, but the other Canadian also mentioned he had the same issue and had to pay, in another province too.

Any thoughts?
I’m sure Canada does some things different but in the USA if we were performing a tsb and was done as a warranty job everything is covered.
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Old 01-22-2021, 10:49 PM   #3203
Rtec94
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Member#: 514836
Join Date: May 2020
Chapter/Region: MWSOC
Location: St Louis area
Vehicle:
2019 Subaru Wrx STI
Red

Default Warranty issues

I curious on what i should expect in the coming days. Just sent my 2019 sti to the dealership. At 20k miles it looks like i either spun a bearing or broke a rod. Never raced, daily driven, but i have an aos and an intake. So i suspect it might be a battle to have this covered under warranty.
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Old 01-23-2021, 07:50 AM   #3204
Supraru
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Member#: 23313
Join Date: Aug 2002
Location: Collegeville,Pa
Vehicle:
99' 2.5Rs
black

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Quote:
Originally Posted by Rtec94 View Post
I curious on what i should expect in the coming days. Just sent my 2019 sti to the dealership. At 20k miles it looks like i either spun a bearing or broke a rod. Never raced, daily driven, but i have an aos and an intake. So i suspect it might be a battle to have this covered under warranty.
One of two things here. Simply having an intake on your car should deny you. Subarus tuning from the factory when you throw on an intake makes it run lean. So you either had the intake on and didn’t do your research to realize you need a tune too or you also have a tune and aren’t admitting it. Either way you’re probably screwed. Maybe you’ll get lucky but I doubt it.
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Old 01-23-2021, 04:47 PM   #3205
Rtec94
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Member#: 514836
Join Date: May 2020
Chapter/Region: MWSOC
Location: St Louis area
Vehicle:
2019 Subaru Wrx STI
Red

Default

No i had an AP on it, cant run intake without it. Talked to the dealership, and they seem pretty understanding. We will see how it plays out. I was honest with the service rep, and i think that went a long way.
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Old 01-23-2021, 05:02 PM   #3206
Supraru
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Member#: 23313
Join Date: Aug 2002
Location: Collegeville,Pa
Vehicle:
99' 2.5Rs
black

Default

Quote:
Originally Posted by Rtec94 View Post
No i had an AP on it, cant run intake without it. Talked to the dealership, and they seem pretty understanding. We will see how it plays out. I was honest with the service rep, and i think that went a long way.
So then why are you lying on here? You said you had an AOS and intake. Nothing of a tune. If your tune was on there you have to call in to Subaru to verify your cid and cvn numbers. If it doesn’t match more than likely your going to be denied. If you removed the tune you’re clearly hiding something and either way a a mod report gets filled out.. Like I said originally maybe you get lucky and the dealership doesn’t care. If you came to my dealer you’d probably be denied.
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Old 01-29-2021, 07:24 PM   #3207
Rtec94
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Member#: 514836
Join Date: May 2020
Chapter/Region: MWSOC
Location: St Louis area
Vehicle:
2019 Subaru Wrx STI
Red

Default Supraru your funny

Why am i lying on here?!? You obviously have something wedged firmly up your butt. I asked some simple questions and got alot of great answers none of which came from you. I didnt lie to the forum nor to the dealership. Im sorry im not obviously as intelligent when it comes to subarus as you are. Its my first 4 banger and first turbo car ever. Now granted im pretty old at 41. But your god complex can go. The dealership is going to warranty the engine. And i made it very clear how thankful i was about it. It will have the stock parts put back on and will keep it that way knowing what i do now about how temperamental the engines are now. Hope you have a great day, and please see your proctologist...
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Old 01-29-2021, 07:49 PM   #3208
Supraru
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Member#: 23313
Join Date: Aug 2002
Location: Collegeville,Pa
Vehicle:
99' 2.5Rs
black

Default

Quote:
Originally Posted by Rtec94 View Post
Never raced, daily driven, but i have an aos and an intake.
While you were making it sound like you baby the car you conveniently left out you were tuned. Hence my “lying on here” comment. You clearly left it out for a reason because clearly you have an intake and know it needs to be tuned. So why did you leave that part out? I assumed because you wanted to sound like you were innocent in the matter.
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Old 02-07-2021, 11:45 AM   #3209
leblancc_99
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Member#: 61520
Join Date: May 2004
Location: Québec, Canada
Vehicle:
2000 impreza
silver

Default

Name: Charles Leblanc

Make: 2017 Legacy

Mileage:51000 miles

Time Out Of Use: 6 days

Problem And Likely Cause: Clutch disk worn out

Modifications:

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Clutch is a wear item, pilot bearing not covered under drivetrain warranty


Your Story: At first I suspected an oil leak from the engine or the gearbox to the clutch compartment but the picture showed that the clutch was 100% dry and not contaminated.
Turns out that the clutch disk was worn out. The technical dvisor tells me that the traction control of the Gen6 slips the clutch and it is the reason why he clutch wears faster

I have many manual cars in my life and I never have to change a clutch before 100k miles

anybody ears of that story before?
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Old 02-19-2021, 08:33 PM   #3210
murrdogg24
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Member#: 50586
Join Date: Dec 2003
Chapter/Region: RMIC
Location: Colorado Springs
Vehicle:
2020 STI
Crystal White Pearl

Default

What? So the traction control operates the clutch pedal when activated...?
Quote:
Originally Posted by leblancc_99 View Post
Name: Charles Leblanc

Make: 2017 Legacy

Mileage:51000 miles

Time Out Of Use: 6 days

Problem And Likely Cause: Clutch disk worn out

Modifications:

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Clutch is a wear item, pilot bearing not covered under drivetrain warranty


Your Story: At first I suspected an oil leak from the engine or the gearbox to the clutch compartment but the picture showed that the clutch was 100% dry and not contaminated.
Turns out that the clutch disk was worn out. The technical dvisor tells me that the traction control of the Gen6 slips the clutch and it is the reason why he clutch wears faster

I have many manual cars in my life and I never have to change a clutch before 100k miles

anybody ears of that story before?
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Old 08-08-2021, 03:03 PM   #3211
Lone Wolf 75
Scooby Specialist
 
Member#: 2221
Join Date: Aug 2000
Chapter/Region: MAIC
Location: White Marsh, MD
Vehicle:
2018 Subaru WRX
Lapis Blue Pearl

Default

Name: Paul Markie

Make: 2018 Subaru WRX

Mileage: approx. 42,000

Time Out Of Use: None, took dealer 1 week to perform fix

Problem And Likely Cause: Faulty oil hoses to turbo as indicated in TSB 11-195-20

Modifications: Cosmetic only - JDM shift trim, armrest extension, badging color

Submitted For Warranty Work (Yes/No): Yes - Powertrain

Reason Given For Denial: TSB and parts (turbo hoses) not covered under powertrain warranty

Your Story: I noticed a small oil leak on my garage floor a few weeks ago. Inspected underneath the car and found oil under the front of the engine, passenger side. Took it to the dealer with the expectation that the repairs would be covered under the Powertrain warranty. Dealer informed me that the repair would cost around $475, and they would have to call Subaru to see if the repair was covered under the powertrain warranty. Claim was denied by Subaru and the dealer charged me $486 for the repair. I am currently contesting the claim - is the turbo not part of the powertrain?
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