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Old 07-12-2017, 09:43 PM   #1
wingman358
Scooby Newbie
Member Sales Rating: (6)
 
Member#: 146760
Join Date: Apr 2007
Chapter/Region: RMIC
Location: Colorado
Vehicle:
2004 WRX Wagon
WRB

Default IAG engine build wait - your experiences?

People who have used IAG as a machine shop and engine builder, what have your experiences been specifically with the wait / lead time?

I've been waiting on my shortblock and heads for nearly 7 weeks now and they respond with "no status update" anytime I call. I was quoted 4-5 weeks "maybe 6" .. argh.
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Old 07-12-2017, 11:02 PM   #2
[email protected]
NASIOC Vendor
Vendor Sales Rating: (62)
 
Member#: 67
Join Date: Jul 1999
Chapter/Region: SCIC
Location: San Diego, CA
Vehicle:
1999 Outlasting
the competition.

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4 posts down Rick explains whats going on.

Sir,

I apologize that you are frustrated with the delay on an engine order. We sent out the following email to our customers and shops affected around 6/7 with information about the delay. It is certainly never our intention to leave someone in the dark about an open order. See below. If you would like to further discuss, best way to reach me directly is [email protected].

Good Afternoon!

First off, thanks so much again for your order with IAG Performance. We sincerely appreciate you trusting us with your build.

I am writing to inform you of a brief delay on your IAG Staged Short Block. Unfortunately several weeks ago, one of our hones experienced an electrical issue causing a bottleneck in our engine assembly workflow. We have worked closely with Sunnen to fix this issue as quickly as possible, but obviously this set-back has caused delays in engine production. Many unfulfilled/open short block orders are running approximately 1-2 weeks (or slightly more) behind our anticipated ETA when the order was placed.

We apologize sincerely for missing our timeline projection that appeared on our website when you ordered. We are back on track and moving forward with your order, but wanted to reach out to make you aware of the delay. Thanks so much for your patience and understanding. Feel free to reply directly to this email with any questions or comments about your specific order.

Thanks again and have a great week.

Kind Regards,

Rick Arbogast
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Old 07-12-2017, 11:06 PM   #3
wingman358
Scooby Newbie
Member Sales Rating: (6)
 
Member#: 146760
Join Date: Apr 2007
Chapter/Region: RMIC
Location: Colorado
Vehicle:
2004 WRX Wagon
WRB

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Thanks Tom. I found that thread just after posting this thread.

I never got that email though. It would be nice if they could tell me that when I call.. rather than just "no status". Honestly I don't care if the status is "we haven't gotten to it yet" or "still 50 blocks ahead of yours" because then at least I know where I'm at. Just frustrating to be given a non-answer especially after having heard how good their customer service is supposed to be.
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Old 07-22-2017, 11:17 PM   #4
PlanB17
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Member Sales Rating: (1)
 
Member#: 304037
Join Date: Dec 2011
Chapter/Region: W. Canada
Location: Manitoba
Vehicle:
2007 STI
UGM

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I ordered my block since May 6th or 7th and i still don't have mine. A little more than 4-5 weeks like they said on the ETA on their site.
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Old 07-24-2017, 10:29 AM   #5
IAG Performance
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Vendor Sales Rating: (66)
 
Member#: 158123
Join Date: Sep 2007
Chapter/Region: MAIC
Location: www.iagperformance.com
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Quote:
Originally Posted by PlanB17 View Post
I ordered my block since May 6th or 7th and i still don't have mine. A little more than 4-5 weeks like they said on the ETA on their site.
We do not have any engine orders this old pending completion.

Is it possible you purchased an IAG engine from one of our dealers?

Could you please PM us your contact information and we'll look into this further for you.

Thanks, Keith
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