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Old 08-22-2018, 10:45 AM   #3126
Citrigzlia
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Quote:
Originally Posted by kos View Post
L M A OOOOOOO. Yeah that one is definitely gonna be on you.



That's cool they Goodwill'd it, as you got pretty lucky there. Anytime the teeth get stripped off a gear, it's "not a matter for warranty" so I would be happy you got it goodwill'd and maybe not drive it so hard in the future.
What do you mean “not a matter for warranty”

To me those teeth are clean sheared off like improper heat treatment.
I did not drive the car super hard, it was fifth gear how do you even ride fifth gear hard? Hard enough to strip almost a dozen teeth off? That sounds ridiculous I’d have to round house kick my shifter into fifth without the couch engaged to do that ****.
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Old 09-05-2018, 01:57 AM   #3127
delayed
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Name: Anthony

Make: 12 wrx

Mileage: 60000 miles

Time out of use: 16 days

Problem and likely cause: clutch trashed, tranny blown.

Mods: none

Submitted for warranty: yes, extended warranty (vision)

Your story: sitting still getting access into a parking garage. stuck car into gear and sounded like metal pieces were being sent flying immediately. car stalled out, and managed to get it started and out of the parking garage before shutting it off. Had no indications prior to this, clutch was not slipping, no whining or hissing noises, didn't have issues shifting into gear.
Was a 35mi drive to work, with stop and go traffic there that day part of the way. freeway/downtown traffic mixed through it all.
Car was initially taken to a local shop, told that it was the clutch/flywheel needed to be replaced. ordered the parts, they came in and was then told the tranny was shot as well.
Extended warranty dude comes out to check it out today and says the throw out bearing siezed and caused the rest of the damage.
I'll be going to the shop tomorrow to look at it myself, but as of now i'm at a loss as to what to do.
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Old 09-06-2018, 09:17 PM   #3128
Knotsure
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If it was caused by the TO Bearing, is that listed as covered? Never heard of a Vision Warranty before?
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Old 09-07-2018, 04:48 PM   #3129
delayed
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Originally Posted by Knotsure View Post
If it was caused by the TO Bearing, is that listed as covered? Never heard of a Vision Warranty before?
It is one of the exclusions in the extended warranty contract. Vision warranty corporation is the name of the company, it was what the bank used at the time. Talked with someone at a shop listed here on the forums and suggested having the tranny replaced so that's where im at now.
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Old 09-07-2018, 06:23 PM   #3130
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Quote:
Originally Posted by delayed View Post
It is one of the exclusions in the extended warranty contract. Vision warranty corporation is the name of the company, it was what the bank used at the time. Talked with someone at a shop listed here on the forums and suggested having the tranny replaced so that's where im at now.

Oh - sorry. I thought you were waiting to hear if Visions would cover it. Good luck.
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Old 09-11-2018, 11:56 AM   #3131
Chiba
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A little late to chime in, but if you have an aftermarket BOV and didn't tune for it, something bad will happen....

Quote:
Originally Posted by jcollier2001 View Post
Name: Jesse Collier

Make: 2014 WRX Hatchback

Mileage: 55,000

Time Out Of Use: 2 months

Problem And Likely Cause: rod bearing ruptured, lodged a rod, cracked the block--cause is ???

Modifications: cobb blow off valve

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: "there are only two reasons that this would happen: lack of oil maintenance or over revving, and neither are covered by the factory"

Your Story: I was driving home on Father's Day (06/17) and was merging into highway traffic going somewhat fast (shifted from 3rd to 4th at around 6k). I heard a sound from the engine, shifted to fifth, and the sound went away.
I continued on down the road, heard valve tick from my engine, and tried to get off the interstate. The car shut down a few times on the way over, and by the time I was to the side, it had turned into full on rod knock.
Car was towed to the nearby dearliership, I waited two weeks to get an answer (they gave me a rental only after the first week), and they told me that the warranty repair wasn't covered for the reasons above. I asked what troubleshooting they had done, and they replied that they've only looked at the parts that the field engineer said to look at and have not troubleshot any parts of the car.

I bought the car with 45,000 miles and have changed the oil three times (45k, 50k, and 55k). The Carfax was spotless and showed an oil change every 5k miles. I had changed the oil two weeks before the incident happened--along with the air filter and brakes on the car. I verified when it happened that the car had oil.


SOA told me on 07/17 that the car's warranty was now NOT being denied, but that I would need to make a $1,600 deposit before they would look at the engine to see if it was covered. If it wasn't covered, I would be out the $1,600 and would need to pay another $13,000 to have the engine REPAIRED.

The dealership's director of services said the following, "I completely understand your position, but please understand that there is zero chance that your vehicle’s damage is going to covered by warranty or they will find anything to conclude a manufacturer’s defect was the root cause of the bearing failure, and it is only my personal opinion that you would be wasting your money on a tear down. The reason Subaru of America would participate in this endeavor and agree to pursue this further is to again, further solidify the legal case of denial of warranty coverage of this repair."

No troubleshooting has been done, and I don't want to fork out $1,600 at the chance they will deny it. What should I do?
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Old 09-11-2018, 09:27 PM   #3132
Knotsure
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Quote:
Originally Posted by Chiba View Post
A little late to chime in, but if you have an aftermarket BOV and didn't tune for it, something bad will happen....


I’d suggest instead of going by what the dealer says Subaru is saying, ask Subaru directly.
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Old 09-16-2018, 03:48 PM   #3133
barryab
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Default Blown engine at 1,050 miles in a 2018 WRX STI Limited

Name : Barry Boes

Make : 2018 Subaru WRX STI Limited

Mileage : 1,050

Time out of use : 3 months and counting

Problem and likely cause : Engine blown. Cause unknown. Subaru told me on the phone that it was a melted piston in the #4 cylinder. But the repair order states "ring land failure on #4 piston"

Modifications : None

Submitted for warranty work : Yes

Reason given for denial : Vehicle breakin procedures weren't followed, therefore engine life may be reduced as stated in the owners' manual.

Your story :

I bought the car because I've always wanted a WRX STI. It's AWD and I've never owned an AWD car. I love performance cars and have owned dozens of them, mostly American muscle cars like corvettes, mustangs, camaros, and vipers. I thought an AWD drive car would be a fun vehicle to add to my collection.

I made a reasonable attempt to follow breakin procedures, but I wasn't perfect. And once during breakin I missed a shift which overreved the engine. I didn't know that I'd done so until SOA told me I had via ECU data. After the 1,000 mile breakin period, I drove it like I stole it (like I do all of my cars and all of the cars in my family, including things like the wife's minivan). After 30 or 40 miles of hard driving on windy roads, the engine blew up.

The dealership took the engine out of the car and SOA sent a mechanic to look at it. The dealership (Austin Subaru) called me and said "the cause of failure was a melted piston. But we looked at your data and at 350 miles you hit full boost, at 600 miles you went over 100, and at something over 1000 miles you overreved the engine. Warranty denied."

I responded "I'm sure I hit full boost at 350 miles. Try merging onto I-35 in Austin and not flooring it. And yep. I drove it on the toll roads and I probably went over 100. But I did not overrev the engine at over 1000 miles. Why do you say I did"?

He said "the engineer told me".

I told him "get exact mileage and tell me what it is. I have video proof that it didn't happen".

He came back 3 days later and said "The overrev was to 8200 RPM at 745 miles".

Hmm. Changed his story when I told him I could prove him wrong. He clearly wanted to intimate that I overreved and blew the engine at the same time. This said, I did miss a shift once. I let the clutch partway out, heard the engine start to go "zing", and pushed the clutch right back in. I didn't think at the time that I'd overreved it, but is it possible that at 745 miles I overreved it? It is.


Austin Subaru refused to repair it under warranty. They told me they could fix it for about $8500. I elevated to SOA. They told me to pound sand. So I've filed a Texas Lemon Law claim. The lemon law team sent a letter to Subaru of America. Subaru of America waited the longest they legally could to respond (while I have no car), then told the lemon law folks to pound sand (OK, they said "the owner failed to follow the breakin procedures. It says right in the manual that if you don't follow the breakin procedures, your engine life may be reduced. Claim denied".


Now I don't know how many of you perfectly followed all of your breakin procedures. I believe the manual says no full throttle, no exceeding 3000 RPM, no lugging the engine, etc. I want everyone here to know that Subaru logs this information and that their stance on the matter seems to be to deny warranty claims if you didn't follow the breakin procedure. Ever floored your engine during breakin, even for a second? They know. They store the information in the ECU and they've shown that they will use it against you.

I expect that I will win my lemon law case, but I'm fortunate enough to have another vehicle to drive while mine sits broken at Austin Subaru. How many people have they denied (perhaps more minor) failures to who couldn't afford to go without a car, couldn't afford to go through six months of lemon law proceedings, and had no choice but to pay to get their car fixed so they could keep their job?
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Old 09-20-2018, 06:20 PM   #3134
vlad11591
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I'm sorry that happened to you.

You have only yourself to blame..... HOWEVER.... It's hard to believe after 1k miles that the car blows up. Sounds like something else was the culprit.

This situation is ****ty, but it goes to show that the break in procedure is serious. It's funny because the dealer I brought the car from never told me about a break in, and had I not visited these forums after my purchase, I would have never known.

SOA can't honor an exception? There was just a settlement for all STI engines 2012-2017, so there is an imminent issue with the engine.

https://forums.nasioc.com/forums/sho....php?t=2883486
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Old 10-07-2018, 05:14 PM   #3135
jcollier2001
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Default Warranty Story 2

@Chiba Luckily the field engineer replied in an email saying that the aftermarket BOV wouldn't cause the issue. It had to be lack of oil or over revving--neither of which were there. I did luck up in having a picture of the oil pan after they drained it while looking at the car, and you can see it was absolutely full of oil.

Quote:
Originally Posted by Chiba View Post
A little late to chime in, but if you have an aftermarket BOV and didn't tune for it, something bad will happen....
I've since agreed to the breakdown, and they denied it again saying that lack of oil was the cause. The oil pan was full when I dropped it off; I checked the stick immediately after the issue, and I have pictures of the pan with oil lines dripping down the side of the pan (not what I picture when something is without oil). I'm now trying to force SoA and the dealership to troubleshoot the issue to see why the oil wasn't going from the pan to the engine...
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Old 10-11-2018, 10:53 AM   #3136
Smirek
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Name: Adrian

Make: 17 Sti

Mileage: 25000 miles

Time out of use: 3 days

Problem and likely cause: blown turbo

Mods: intake and Accessport

Submitted for warranty: yes

Reason given for denial: accesport and intake tune,

Story: Was coming home fom class when I realized car was not boosting, thought it was a boost leak, couldn't find anything, so I took it to Subaru, They just called saying the Turbo is blown, and they cant do anything about it beacuse of the tune, ant thoughts for a solution, they said it would be 1700 for a new turbo, and thats not happening, shoudl I try to find a used stock turbo or try to find like a cobb 20 g and run it on low boost, or try to rebuild this one?
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Old 10-22-2018, 06:04 PM   #3137
Flat_Four_Banger
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Quote:
Originally Posted by Smirek View Post
Name: Adrian

Make: 17 Sti

Mileage: 25000 miles

Time out of use: 3 days

Problem and likely cause: blown turbo

Mods: intake and Accessport

Submitted for warranty: yes

Reason given for denial: accesport and intake tune,

Story: Was coming home fom class when I realized car was not boosting, thought it was a boost leak, couldn't find anything, so I took it to Subaru, They just called saying the Turbo is blown, and they cant do anything about it beacuse of the tune, ant thoughts for a solution, they said it would be 1700 for a new turbo, and thats not happening, shoudl I try to find a used stock turbo or try to find like a cobb 20 g and run it on low boost, or try to rebuild this one?


If your planning on keeping the car for 5-10 yrs go aftermarket if not just buy a used one IMO
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Old 11-01-2018, 11:22 AM   #3138
pistolp1
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Default 2014 Impreza Sport Tranny jsut out of warranty

2014 impreza- 112k miles, used for highway commuting....I started hearing a slight whining noise form the front end at low speeds a few weeks ago. One dealer says, yup we hear the noise, probably a bad bearing, going to be $7,500 for new transmission. NO extended warranty and I'm just out of official coverage. I take it to a second dealer who has worked miracles before and always trusted. He says SOA will offer goodwill and he can get it done for $1,500 which is mostly the shops labor.... These CVT transmissions are crap, if they failed this soon on me using a base impreza for just highway commuting, thankfully got things mostly covered as the the full cost repair is more than the KBB on it
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Old 11-01-2018, 11:59 AM   #3139
Kaykay
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Those ones don’t have CVTs made by Jatco do they? I’m pretty sure the new ones have CVTs made by Fuji heavy but not sure about the older ones.
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Old 11-12-2018, 02:44 PM   #3140
thefriendlyarab
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anyone here have an issue with the clutch making a creaking noise? 17 sti.
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Old 11-12-2018, 09:35 PM   #3141
Stija
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Having read that they can retrieve all this data from ecu, is there a way to get rid of it or “reset” the data or “clear” it?

Also, I know when I took a Subaru for a test drive the rep practically forced me to go wot to experience the power. I’m sure each and every one of these cars that was test driven suffered the same faith, if you could only use that to your advantage somehow.
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Old 11-19-2018, 11:47 PM   #3142
CompuPsych
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Unhappy Excessive exhaust corrosion after two years?

Name: Jon Larson

Make: 2016 WRX

Mileage: 31,000

Time Out Of Use: None

Problem And Likely Cause: Excessive rust on exhaust pipes after only 2 winters, car garaged when not in use. Unsure of cause.

Modifications: None

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Normal rust for car in NY

Your Story: I live in Saratoga Springs, NY and my car has been through two winters. There is already noticeable rust on the exhaust pipes. For a car that is touted for it’s ability to handle snowy climates, it seems excessive to me. The dealership claims that this is normal.

I attempted to upload, embed, and paste a picture of the exhaust into this post without success.
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Old 11-20-2018, 02:29 PM   #3143
fifapro23
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Quote:
Originally Posted by CompuPsych View Post
Name: Jon Larson

Make: 2016 WRX

Mileage: 31,000

Time Out Of Use: None

Problem And Likely Cause: Excessive rust on exhaust pipes after only 2 winters, car garaged when not in use. Unsure of cause.

Modifications: None

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Normal rust for car in NY

Your Story: I live in Saratoga Springs, NY and my car has been through two winters. There is already noticeable rust on the exhaust pipes. For a car that is touted for it’s ability to handle snowy climates, it seems excessive to me. The dealership claims that this is normal.

I attempted to upload, embed, and paste a picture of the exhaust into this post without success.

stock exhausts are not stainless steel so they will rust. My 2018 with 8.5k miles has a rusted midpipe. best bet is to just go aftermarket.
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Old 11-22-2018, 11:45 PM   #3144
jasonwrx86
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Quote:
Originally Posted by CompuPsych View Post
Name: Jon Larson

Make: 2016 WRX

Mileage: 31,000

Time Out Of Use: None

Problem And Likely Cause: Excessive rust on exhaust pipes after only 2 winters, car garaged when not in use. Unsure of cause.

Modifications: None

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Normal rust for car in NY

Your Story: I live in Saratoga Springs, NY and my car has been through two winters. There is already noticeable rust on the exhaust pipes. For a car that is touted for it’s ability to handle snowy climates, it seems excessive to me. The dealership claims that this is normal.

I attempted to upload, embed, and paste a picture of the exhaust into this post without success.
Stock exhausts are not 304 SS more like 409 SS which will rust.
However, what you are seeing is surface rust and will take a LONG time before going all the way though.
Surface rust is under normal wear and tear unless it meets their rust warranty which is usually only for perforation.
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Old 11-22-2018, 11:52 PM   #3145
jasonwrx86
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Quote:
Originally Posted by barryab View Post
Now I don't know how many of you perfectly followed all of your breakin procedures. I believe the manual says no full throttle, no exceeding 3000 RPM, no lugging the engine, etc. I want everyone here to know that Subaru logs this information and that their stance on the matter seems to be to deny warranty claims if you didn't follow the breakin procedure. Ever floored your engine during breakin, even for a second? They know. They store the information in the ECU and they've shown that they will use it against you.
I think what really killed your engine was that over rev event. The engine would have been fine if you didn't over rev it regardless the other things you have done to it.
Yes, they have every right to deny your warranty if you don't follow their break in procedure. However, I think most people would try to follow the break in procedure on a brand new car. I kept mine under 4000 rpm and no full throttle for the first 1000 miles and only slowly to use full throttle between 1000-2000 miles but still no redline. Only after 2000 miles I started to use redline and then changed oil at 3000 miles.
My Ducati came with this kind of gradual break in procedure and I use the same break in procedure on all my new engines and they have never had any issues despite my habit of redlining once or twice a day.
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Old 12-05-2018, 02:55 PM   #3146
Nujabes
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Quote:
Originally Posted by Smirek View Post
Name: Adrian

Make: 17 Sti

Mileage: 25000 miles

Time out of use: 3 days

Problem and likely cause: blown turbo

Mods: intake and Accessport

Submitted for warranty: yes

Reason given for denial: accesport and intake tune,

Story: Was coming home fom class when I realized car was not boosting, thought it was a boost leak, couldn't find anything, so I took it to Subaru, They just called saying the Turbo is blown, and they cant do anything about it beacuse of the tune, ant thoughts for a solution, they said it would be 1700 for a new turbo, and thats not happening, shoudl I try to find a used stock turbo or try to find like a cobb 20 g and run it on low boost, or try to rebuild this one?
Why didn't you go back to stock to bring it in?
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Old 12-05-2018, 03:54 PM   #3147
CompuPsych
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Thanks for your responses. Frustrating, but good to know that it isn't unusual.
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Old 12-10-2018, 03:37 PM   #3148
salisburyv
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Break in procedure? Really? That’s such BS. I drove mine like I stole it from day one. Never had a problem till I went full bolt on . When it blew it was onme. Pay to play. I work for a Subu dealer.... we cover clutches. Engines. Unless obviously modded the wrong way. Just saying. Find a new dealer if you can. Otherwise. Pay for what you broke... you know who you are...
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