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Old 02-06-2003, 09:08 AM   #26
Lachute Performance
Former Vendor
Vendor Sales Rating: (8)
 
Member#: 11016
Join Date: Oct 2001
Chapter/Region: E. Canada
Location: Lachute, Quebec - Canada
Default re:

Austin, I did not say all springs from DMS are double progressive, I said that I do not what you got for 45$ USD, but it is NOT , I repeat NOT a DMS double progressive. All DMS assemblies are shipped with double progressive (for Subaru's) unless otherwise specified when ordering.

75$ USD is far less than cost for a DEALER for a double progressive spring. I will repeat, I have no idea what you got, but I guarentee, DMS AU would not have sold a spring (double progressive) for that price.


SubieGal :

If you have any questions, try me out. I stand behine my techs, the product, and my knowledge and trainging. I accept critisicm when they are contructive and can help us as vendors, become better and improve our service and support. When it is meerly to pick a quarrel, it wastes time and space.

I would be more than happy to help out or answer any other questions. toll-free: 877-568-3121


Regards,
Mark
[email protected]
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Old 02-06-2003, 09:32 AM   #27
Austin
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Member#: 7089
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Chapter/Region: NWIC
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2016 STi

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Lachute - Is this a single or double progressive spring?
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Old 02-06-2003, 02:08 PM   #28
Lachute Performance
Former Vendor
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Member#: 11016
Join Date: Oct 2001
Chapter/Region: E. Canada
Location: Lachute, Quebec - Canada
Default re:

Is this the spring you paid 45$ USD for ????
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Old 02-06-2003, 04:31 PM   #29
Austin
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No, this isn't the spring I bought from DMS-USA. Back to the original question...

Is this a single or double progressive spring?
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Old 02-07-2003, 03:32 PM   #30
davearm
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Member#: 18926
Join Date: May 2002
Location: Madison, WI
Vehicle:
2002 WRX wagon
Silver

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Add me to the list of folks you didn't make the effort to respond to. You posted about some BBS rims you were looking to sell. I e-mailed you and then later PMed you. I checked to see if the PM had been read, it was. No response. Chalk me up as a disappointed trying-to-be customer.
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Old 02-07-2003, 04:42 PM   #31
Subie Gal
GC84Ever
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Location: WA
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02 WRX/01 RS

Thumbs down bad customer service

ditto...
i emailed you for a quote on DMS for my rally car...
3-4 days later i got some generic crap email
that evaded all of my specific questions...

thus i ordered out of Australia.
thank you very little.

Jamie
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Old 02-07-2003, 05:45 PM   #32
enewtabie
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inter/w Spec C roof vent

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I pmed them twice to begin with..no answer.then you pm me to ask what I was asking about in the first place and still no answer.Bad service
Nevermind..you could have pmed me back saying something like this.

Dear sir,
Thank you for your inquiry.We will let you know shortly the availablity of the item you requested.
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Old 02-10-2003, 02:07 PM   #33
Lachute Performance
Former Vendor
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Join Date: Oct 2001
Chapter/Region: E. Canada
Location: Lachute, Quebec - Canada
Default re:

These are good things to hear .... Jamie (subiegal) can you please forward me a copy of that e-mail so I can see who responded and if it was me, slap myself on the backside of my head.

I have ZERO, notta e-mail from you, unless it came from another address that I am not aware off ....

As I recall, Renick Subaru recieved their parts 3 days after I recieved the order.

I will do all I can to resolve the situation. All orders from Australia are currently passing through me anyhow for North America for spare parts. Dave has complete assemblies and leftover inventory at his disposal.

For all others, we are trying to find an employee that will ONLY take care of e-mail, PM's, and internet postings as the rest of the staff simply can not keep up. Growth is good and we are trying our best.

If there are any complaints, please send an e-mail or telephone our toll-free (in otherwords, free call) to complain to the appropriate person. It is easy to make mistakes and unfortunatly some people may not have recieved responses on a timely basis, but it happens when there are only two people to take care of the whole department, plus a tuner that is always out of the building working and developing. We will try harder. Please send complaints directly to me, state in SUBJET 'complaint'
and i will handle them personally.

[email protected]

Regards,
Mark
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Old 02-12-2003, 12:19 AM   #34
Concillian
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Location: Dublin, CA
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2002 WRX Sedan
Midnight Black

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Midnight tonight (Pacific) will be a full 7 days since I sent ANOTHER email at the request of Mark in this thread.

Yes, still no response.

Re: DMS 40mm servicing

I sent it to the email address Mark listed in the post right after my last post ([email protected])

This has been consistent with other branches of DMS customer support (DMS-USA and DMS Aus.) in that the lines of communication break down by me sending email after email with no response. In other instances I'd at least get some response initially. If nothing else Lachute is being consistent in not answering any of my email.

It's been going on now since JUNE (now with Lachute Subaru specifically, but my issues with channels of DMS customer support). As you may understand this directly affects my perception of DMS in general.

I've heard the line before in August and in October that changes were being made that would improve response time from the DMS customer support network. So far it has all been untrue. I can't even get someone to give me an idea of what updating might cost. Each email sent with specific questions is answered with silence or a response to my general perception (DMS quality and support is really top notch...really, everyone else is happy but you... yeah, sure.) Always my specific questions, usually numbered to eliminate any confusion as to what they were, were ignored.

As a result the comments made by Lachute to the extent of 'we are working on it' fall on deaf ears when it comes to me, personally. I've been misled too many times by DMS reps to just trust that things will actually get better.

I know that how I was treated by other DMS representatives was no fault of Lachute Subaru, but I just wanted to make clear that there are some people who have been treated poorly in the past by DMS. This may help explain some of the attitudes and short patience you are experiencing.

My experiences thus far, however, show me that Lachute is no different. That doesn't necessarily mean that Lachute actually is no different. Heck I haven't even had direct communication with them. It's just that my past experiences leave me with quite a bit of skepticism.

I didn't buy my product from Lachute, but was merely pointed towards them by DMS as a new avenue of customer support in North America which should have better response than what I was getting from DMS-USA. So far, not true.

I tried not to incriminate Lachute too much here, as they really are only a part of my problem as a whole, but the fact is that they are part of my problem as I was directed to them as an option for customer support for DMS products by DMS since my attempts with DMS-USA were an utter failure, and I refuse to pay for overseas shipping, especially when I couldn't get even an approximate cost for servicing out of DMS Australia.

-- Matt

Also Mark,

If you really wanted to be sure you got in touch with some of the people who were having problems getting the proper service, you could have clicked on the 'email' link below anyone's post (who has that enabled in their profile...there are only three people in the thread who do not, and one is you) and sent them a message personally. The fact that you didn't take that initiative says something.

Last edited by Concillian; 02-12-2003 at 12:24 AM.
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Old 02-12-2003, 12:39 AM   #35
Austin
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Join Date: May 2001
Chapter/Region: NWIC
Location: Western Wa
Vehicle:
2016 STi

Default

Mabye you just missed my question -

Lachute - Is this a single or double progressive spring?
[/b][/quote]
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Old 02-12-2003, 01:34 AM   #36
JTF2
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Default

My dealings with Julien left me impressed with Lachute. Prompt, efficient customer service.

Keep up the excellent work!
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Old 02-12-2003, 02:52 AM   #37
Subdued
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Location: WA
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05 Impreza
09 Tribeca

Lightbulb

Quote:
Originally posted by JTF2
My dealings with Julien left me impressed with Lachute. Prompt, efficient customer service.

Keep up the excellent work!
Welcome JTF2,
You must be new to NASIOC. What part of the world are you located in? This must be your first post? How did you hear about our little club?
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Old 02-12-2003, 12:55 PM   #38
Lachute Performance
Former Vendor
Vendor Sales Rating: (8)
 
Member#: 11016
Join Date: Oct 2001
Chapter/Region: E. Canada
Location: Lachute, Quebec - Canada
Default Austin

Review this Austin.... what is our dispute .....

That you bought a DMS original spring for 45$ USD.

Read the previous post, you obviously spend enough time on the internet and in the forums, you can scroll back a few lines to find your answer. I have replied and am still waiting for proof that you bought a DMS spring for 45$ USD ??? Were is your answer to that ?

I have passed your comment on to Julien JTF2, thank-you.

Any other comments anyone ?? Concillian, please check your e-mail, PM everything. I replied to seconds ago. The address
[email protected] seems to be filtering out address that I do not recieve on a regular basis. Will have situation corrected shortly. Until then, please send to [email protected]

Regards,
Mark
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Old 02-14-2003, 08:57 AM   #39
Lachute Performance
Former Vendor
Vendor Sales Rating: (8)
 
Member#: 11016
Join Date: Oct 2001
Chapter/Region: E. Canada
Location: Lachute, Quebec - Canada
Default re:

Subie Gal ... did you get your suspension set up OK yet ???
I wish you the best of luck with your WRX wagon. In PGT an affordable yet reliable engine managment would be the ECUtek ... that is what we used to use, starts with race fuel in the winter !!!!


Mark
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Old 02-17-2003, 03:26 PM   #40
kastle
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Member#: 1457
Join Date: May 2000
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
1999 Outback Sport
Steel Blue Mica

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yo Mark... Can you respond to either of the 2 PM's I've sent you in the last 10 days?

sure would be nice.....
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Old 02-17-2003, 04:29 PM   #41
Lachute Performance
Former Vendor
Vendor Sales Rating: (8)
 
Member#: 11016
Join Date: Oct 2001
Chapter/Region: E. Canada
Location: Lachute, Quebec - Canada
Default re:

what PM ??? We have not recieved anything from you for over 2 weeks now. Last communication was you were asking if you could return the axle you were not sure it was going to fit ? I replied that if it is a R180 with the right knuckles, it will fit.

Please re-send


regards,
Mark
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Old 02-17-2003, 04:46 PM   #42
kastle
Frank Army
Member Sales Rating: (6)
 
Member#: 1457
Join Date: May 2000
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
1999 Outback Sport
Steel Blue Mica

Default

sure thing... sent
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Old 02-19-2003, 09:26 AM   #43
Lachute Performance
Former Vendor
Vendor Sales Rating: (8)
 
Member#: 11016
Join Date: Oct 2001
Chapter/Region: E. Canada
Location: Lachute, Quebec - Canada
Default re:

Any news Kastle ???

Regards,
Mark
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Old 02-24-2003, 03:28 PM   #44
Concillian
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Member Sales Rating: (4)
 
Member#: 4414
Join Date: Feb 2001
Location: Dublin, CA
Vehicle:
2002 WRX Sedan
Midnight Black

Default

I just wanted to update that Mark did indeed email me, they seemed to fix their issue that was preventing my email from going through, and I was able to respond and get another response.

Thanks for the help so far. I am weighing my options regarding the 40s, the pricing info you gave was helpful, and the first specific info I've received from a DMS representative.
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Old 02-24-2003, 05:17 PM   #45
Lachute Performance
Former Vendor
Vendor Sales Rating: (8)
 
Member#: 11016
Join Date: Oct 2001
Chapter/Region: E. Canada
Location: Lachute, Quebec - Canada
Default re:

glad to here it Concillian, let me know if there is anything else.

Regards,
Mark
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Old 04-24-2003, 01:47 AM   #46
codger
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Member Sales Rating: (0)
 
Member#: 13486
Join Date: Dec 2001
Chapter/Region: W. Canada
Location: Calgary
Vehicle:
06 Legacy GT wagon
Black

Default

I've had no trouble emailing Subaru Lachute. Had an exchange over the last week with Julien. Got my questions answered re SS brake lines. Faxed in my order this afternoon. I'm hoping to get a confirmation or tracking number via email in a day or two, and delivery sometime next week.

Jim
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Old 04-26-2003, 08:09 AM   #47
geralds34
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Default

If Lachute had rental cars, info on the website would be useful for the guys in Ottawa and Montreal.
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Old 05-13-2003, 07:02 PM   #48
Ti-REX
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Join Date: Jul 2002
Location: Canada
Vehicle:
LGT Limited Wagon +
WRB Wagon STI V7/8

Unhappy

Well,

Although Lachute are very nice people and that they know their stuff, I must say that I am a little dispapointed in the fact that last week, I tried leaving messages many times and I never got a returned call. I had to try and try until I got through.

What I was looking for is proper engine management. Lachute will sell and tune a Ecutek for 1500 CAD + tx = 1725.38 CAD. (around 1200 USD). Their tech was leaving for a 2 week holiday this week. It was hard to find room for tuning for last week. However, their tech had a day available on Tuesday (today) and I was told that they would call me back to fix an apointment. I also explained them that our first SOLO 2 event was scheduled for this coming Sunday (18th) and that I seriously needed engine management to support my VF30. Driving with no outside help has caused my EGTs to be high and I don't want to track the car this way. I had to call many times to see what was up. I came to a point that I could not understand a shop - must we sayone of the very few Subaru shops in Eastern Canada - that would be so busy that they would spit on a potential customer that wants to cough 1500 bucks at them... It may not be much for now but who knows what will come after ? LSD, clutch, 6 speed tranny, radiator, bigger IC ??? I must say that I am (was) very disapointed.

I was ready to support our economy and ready to pay more in order to get good services. I live a good three hour drive from them and the drive did not bother me, if in return I was to recieve good customer service.

In the end, I question myself as why would I try to encourage a place where it is more expansive, where they do not return your call and where they do not seem to care when a good potential customer calls. Keep in mind that the US borders is very accessible (and only 30 minutes away) for us and pricing sometimes ranges from 20% to 40% cheaper. Furthermore, with our Canadian dollar going up, one has to provide much more than the product itself in order to convince me to buy in Canada.
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Old 05-22-2003, 03:31 AM   #49
kaneda3
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Chapter/Region: MAIC
Location: pittsburgh,PA
Vehicle:
99 rs-t & 02 sti
95 s14.5

Default

well i called and left a message and sent 2 emails aboout an sti ver7 swap and no response to any of those...

wouldlike to know asap

it seems like you guys should hire someone to do this job specifically
get an intern or some young kid whos in love with subarus
that you can pay minimum wage too
im sure itll pay itself off in the long run...
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Old 05-22-2003, 07:09 AM   #50
geralds34
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Default

The guys at Lachute might be swamped getting ready for STPR. If you really need something, ask to speak with either Julien or Mark.
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