Welcome to the North American Subaru Impreza Owners Club Tuesday January 23, 2018
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC Subaru Models > Impreza Forum

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 01-14-2017, 10:46 AM   #1
jmules
Scooby Newbie
 
Member#: 351678
Join Date: Mar 2013
Location: Rochester, NY
Vehicle:
2018 WRX LTD
LBP

Default 2017 Impreza Infotainment Issues

So I've been hearing some folks are having issues with the new 8" infotainment system in the Impreza.

Mine has been glitchy, and has had audio issues. Specifically, I get feedback when the back-up camera comes on, and the other day in a rainstorm all of my speakers sounded blown.

I've heard that some units are just dying, screen goes black and won't come on again.

If you're having an issue, post it up in here, and we can update each other on any fix Subaru comes up with. My dealer hasn't received any guidance on fixes yet, they are troubleshooting and documenting everything for now.
* Registered users of the site do not see these ads.
jmules is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 01-14-2017, 06:34 PM   #2
Smartwentcray
Scooby Newbie
 
Member#: 461297
Join Date: Jan 2017
Default Head Unit/Infotainment Issues

Quote:
Originally Posted by jmules View Post
So I've been hearing some folks are having issues with the new 8" infotainment system in the Impreza.

Mine has been glitchy, and has had audio issues. Specifically, I get feedback when the back-up camera comes on, and the other day in a rainstorm all of my speakers sounded blown.

I've heard that some units are just dying, screen goes black and won't come on again.

If you're having an issue, post it up in here, and we can update each other on any fix Subaru comes up with. My dealer hasn't received any guidance on fixes yet, they are troubleshooting and documenting everything for now.
Yup... My 2017 Impreza Sport has had issues. Dealership has not been able to help thus far. They said they will contact Subaru to see how to deal with it.

I've done my best to document the issue so it's easier to diagnose the problem. I believe it's something with the fuse and temperature, because when the HU is on, it works perfectly fine. But too often, the HU simply doesn't boot up when I start the car.

Hope they figure this out, because I love the car otherwise.

Below is what I've documented since getting the car.

**Everytime the HU did not turn on, it was colder than 32F outside.**

**Everytime the HU did turn on, it was either warmer than 35F or the car had been turned on and driven previously within the prior 3 hours.**

1/7 Saturday 10:30 AM, drove car back home from dealer, HU was fine.

1/7 Saturday 12:45 PM, drove car 6 miles, HU was fine

1/7 Saturday 3:00 PM, drove car 6 miles home, HU was fine

1/7 Saturday 4:45 PM, started car to change parking spot, HU was fine

1/7 Saturday 5:00 PM, drove car 12 miles, HU was fine

1/8 *Sunday 3:00 AM, drove car 12 miles home, HU off with surrounding lights blinking continuously the entire ride*

1/8 *Sunday 1:00 PM, drove car 6 miles, HU off with surrounding lights blinking the entire ride*

1/8 *Sunday 5:00 PM, drove car 6 miles home, HU off with surrounding lights blinking the entire ride*

1/8 Sunday 6:15 PM, drove car 3 miles, HU was fine

1/8 Sunday 6:50 PM, drove car 3 miles home, HU was fine

1/8 Sunday 7:15 PM, drove car 4 miles, HU was fine

1/8 Sunday 9:30 PM, drove car 4 miles home, HU was fine

1/9 *Monday 5:25 PM, started car to change parking, HU did not turn on, but surrounding lights stayed on (no blinking)*

1/9 *Monday 8:30 PM, drove car 18 miles, HU did not turn on with the car, but surrounding lights stayed on, blinking every 5 minutes or so...then after about 55 minutes of the car being on, the HU turned on and was working perfectly fine driving 18 miles home.*

1/10 Tuesday, 8:00 AM, drove car 20 miles round trip, HU worked fine.

1/13 *Friday 7:00 PM, drove 8 miles round trip and the HU did not turn on. I saw it blink once around 7:10 PM. *

1/14 *Saturday 12:30 PM, drove 8 miles, HU did not turn on with the car *

1/14 Saturday 1:45 PM, drove 8 miles, HU worked fine.
Smartwentcray is offline   Reply With Quote
Old 01-14-2017, 08:31 PM   #3
jmules
Scooby Newbie
 
Member#: 351678
Join Date: Mar 2013
Location: Rochester, NY
Vehicle:
2018 WRX LTD
LBP

Default

My android auto won't work when it's colder than 32 and the car hasnt been driven in awhile. Def thinking temperature/moisture issue
jmules is offline   Reply With Quote
Old 01-14-2017, 08:48 PM   #4
Commander Keen
Scooby Specialist
 
Member#: 319157
Join Date: May 2012
Chapter/Region: MAIC
Vehicle:
2012 Impreza 4DR 5MT

Default

Pull it out of the dash and leave in a bucket of rice for a few days.

Kidding aside, I hope you find a fix. This is a stupid problem to have in the year 2017.
Commander Keen is offline   Reply With Quote
Old 01-15-2017, 12:54 AM   #5
sev7n
Scooby Newbie
 
Member#: 383527
Join Date: Mar 2014
Vehicle:
2017 Impreza Sport
Lithium Pearl Red

Default

I have 2017 subaru impreza sport and when it was 9 degrees out my radio screen and most of my radio controls on my steering was out. No function was working because of cold? it was 7.45 am nothing was working but radio was on. not a single button was working, touch screen wasn't working. I couldn't change and radio station or change the music. The music was on but nothing works. In that noon everything went normal. No problem ever since then. it happened on Jan. 5th 2017. Now Jan. 14th. I asked my co-worker if his car did too and he said few times when it got really cold in the morning. His car is 2016 Acura ILX.
sev7n is offline   Reply With Quote
Old 01-15-2017, 10:46 AM   #6
jmules
Scooby Newbie
 
Member#: 351678
Join Date: Mar 2013
Location: Rochester, NY
Vehicle:
2018 WRX LTD
LBP

Default

Quote:
Originally Posted by Commander Keen View Post
Pull it out of the dash and leave in a bucket of rice for a few days.

Kidding aside, I hope you find a fix. This is a stupid problem to have in the year 2017.
It is pretty stupid... I mean did they not test the HU for colder climates? I guess THAT would be stupid, because everyone who has a Subaru lives in California, right?
jmules is offline   Reply With Quote
Old 01-15-2017, 11:47 AM   #7
drpoop
*** Banned ***
 
Member#: 421858
Join Date: May 2015
Vehicle:
2012 Impreza

Default

I'm sure they did, buddy.
drpoop is offline   Reply With Quote
Old 01-15-2017, 01:51 PM   #8
jmules
Scooby Newbie
 
Member#: 351678
Join Date: Mar 2013
Location: Rochester, NY
Vehicle:
2018 WRX LTD
LBP

Default

Quote:
Originally Posted by drpoop View Post
I'm sure they did, buddy.
I'm sure they did, too. Just aggravating.
jmules is offline   Reply With Quote
Old 01-15-2017, 04:17 PM   #9
kevinsUBARU
Scooby Specialist
 
Member#: 2263
Join Date: Sep 2000
Chapter/Region: Tri-State
Location: Hudson Valley
Vehicle:
2013 Outback

Default

Sports only so far it seems...for what that's worth...

Has anyone with a Limited had any issues?
kevinsUBARU is offline   Reply With Quote
Old 01-16-2017, 10:39 AM   #10
Angelus911
Scooby Specialist
 
Member#: 89967
Join Date: Jun 2005
Chapter/Region: NESIC
Location: MA
Vehicle:
2012 Impreza Sport
DGM

Default

Ah, the joys of buying a first year model. I, too, know your pain (2012)
Angelus911 is offline   Reply With Quote
Old 01-16-2017, 11:00 AM   #11
drpoop
*** Banned ***
 
Member#: 421858
Join Date: May 2015
Vehicle:
2012 Impreza

Default

It's not really a first year model. It's not even close to all-new. Buying a 2013 BRZ would be first year for a model.
drpoop is offline   Reply With Quote
Old 01-16-2017, 02:04 PM   #12
Stopbreakindown
Scooby Newbie
 
Member#: 454351
Join Date: Sep 2016
Default

Quote:
Originally Posted by drpoop View Post
It's not really a first year model. It's not even close to all-new. Buying a 2013 BRZ would be first year for a model.
Ummmm


https://www.kbb.com/car-news/all-the...ew/2100001548/

Quote:
When introducing the new 2017 Subaru Impreza, Todd Hill, line manager for the new car, pointed out that the interior door handles are new. This is not the kind of detail normally highlighted at new car introductions, but there was a larger point: The new Subaru Impreza features 95 percent new parts, so much so that even the interior door handles have been redesigned for the first time in 15 years.
Stopbreakindown is offline   Reply With Quote
Old 01-16-2017, 02:42 PM   #13
drpoop
*** Banned ***
 
Member#: 421858
Join Date: May 2015
Vehicle:
2012 Impreza

Default

Nope sorry. Guarantee suspension is the same, engine is the same except for the injection method. That's like 70% of the car right there. If a new interior and body make the car 100% all-new, then you're one of those types that's swayed by a salesperson calling a Camry "sporty" because it's a featherweight.
drpoop is offline   Reply With Quote
Old 01-16-2017, 02:50 PM   #14
TrickNipple
moon moon
Moderator
 
Member#: 86213
Join Date: May 2005
Chapter/Region: NWIC
Location: Wild wild Northwest
Default

Good to see that they've made the stereo worse. I have a 2015 with the 6.2" starlink, it randomly stops connecting to my phone and the only way to fix it is to turn the car off and then back on.
TrickNipple is offline   Reply With Quote
Old 01-16-2017, 04:29 PM   #15
drpoop
*** Banned ***
 
Member#: 421858
Join Date: May 2015
Vehicle:
2012 Impreza

Default

Quote:
Originally Posted by TrickNipple View Post
Good to see that they've made the stereo worse. I have a 2015 with the 6.2" starlink, it randomly stops connecting to my phone and the only way to fix it is to turn the car off and then back on.
Taking pride in not having the worst system made, good man.
drpoop is offline   Reply With Quote
Old 01-16-2017, 05:08 PM   #16
whosehair
Scooby Newbie
 
Member#: 461388
Join Date: Jan 2017
Default

I've had my 2017 Sport of about a week and a half now and have also had several problems with the infotainment system. It froze up once while driving and didn't respond to any input at all from the touch screen, physical buttons, or the steering wheel controls. Luckily this has only happened once. Occasionally though and this is more frustrating because it's happened multiple times apple carplay simply won't be activated. This is a super bummer because it was the feature that put this car over the top for me none of the other cars I was looking at offered it.
whosehair is offline   Reply With Quote
Old 01-16-2017, 07:14 PM   #17
Dianoda
Scooby Newbie
 
Member#: 445553
Join Date: Apr 2016
Chapter/Region: RMIC
Location: Colorado
Vehicle:
2017 Impreza Sport

Default

I haven't had any cases of the infotainment system freezing, but driving in extreme cold (below 10F) I've seen the touchscreen be less responsive than usual at startup. I did have one instance of android auto failing to connect - might be that the system can lock out the phone if you connect the USB cable at the wrong time while the system is booting up, although I can't say for certain, I haven't been able to replicate that issue. Like OP, I also get a brief amount of audio feedback when the back-up camera comes on. Bluetooth connections have been super solid for me, Android Auto is great. I have the HK stereo and think it sounds excellent - although I have needed to jack up call volume to levels much higher than what I use for music/navigation (luckily, the car stores separate volume levels for calls, music, and navigation, so this isn't really a persistent problem).

Overall, I'm happy with the infotainment system, >99.5% of my time in the car it functions as expected. The one thing I still need to figure out a solution to is stereo behavior when you shut off the engine - i.e., let's say that I'm driving and listening to music on my phone via Android Auto, then park the car upon reaching my destination, when I shut off the engine, the stereo will stay on until I open the car door, but instead of continuing to play music from my phone it switches to whatever AM/FM/XM radio station I was last listening to. That behavior is annoying. There is probably a way to stop it from doing that but I haven't bothered to figure it out yet.
Dianoda is offline   Reply With Quote
Old 01-17-2017, 02:13 AM   #18
Giorgetto
Scooby Newbie
 
Member#: 460966
Join Date: Jan 2017
Default

Are these same issues happening with the 6.5" infotainment screen?
Giorgetto is offline   Reply With Quote
Old 01-17-2017, 04:28 AM   #19
balbino
Scooby Newbie
 
Member#: 13794
Join Date: Jan 2002
Location: Indiana
Vehicle:
2005 Ford f150
blue

Default

Quote:
Originally Posted by drpoop View Post
Nope sorry. Guarantee suspension is the same, engine is the same except for the injection method. That's like 70% of the car right there. If a new interior and body make the car 100% all-new, then you're one of those types that's swayed by a salesperson calling a Camry "sporty" because it's a featherweight.

I'm going to disagree with this. It is an all new platform. Bugs and all.
balbino is offline   Reply With Quote
Old 01-17-2017, 10:58 AM   #20
drpoop
*** Banned ***
 
Member#: 421858
Join Date: May 2015
Vehicle:
2012 Impreza

Default

Quote:
Originally Posted by balbino View Post
I'm going to disagree with this. It is an all new platform. Bugs and all.
Yeah you and your wealth of knowledge about Subaru has worked for the last 63 years with your F250.
drpoop is offline   Reply With Quote
Old 01-17-2017, 12:54 PM   #21
Des2017
Scooby Newbie
 
Member#: 461447
Join Date: Jan 2017
Default 2.0i Premium touch screen failure

Quote:
Originally Posted by jmules View Post
So I've been hearing some folks are having issues with the new 8" infotainment system in the Impreza.

Mine has been glitchy, and has had audio issues. Specifically, I get feedback when the back-up camera comes on, and the other day in a rainstorm all of my speakers sounded blown.

I've heard that some units are just dying, screen goes black and won't come on again.

If you're having an issue, post it up in here, and we can update each other on any fix Subaru comes up with. My dealer hasn't received any guidance on fixes yet, they are troubleshooting and documenting everything for now.

So I've just gotten the Impreza 2017 premium with the 6.5 inch screen. The morning after I picked it up, the screen was unresponsive. It had been very cold out and was fine by noon.

Since then the screen has frozen (usb port in console doesn't connect or charge either) a few times including last night while I was in the middle of setting the FM buttons. In that case, it had been running ok and then failed in mid activity. It always reverts back to the radio and remains frozen for the duration of the drive and then works later. I actually videoed me trying to get it to work so the dealership could see the issue since it would likely be working when I brought it in.

Last edited by Des2017; 01-17-2017 at 02:07 PM.
Des2017 is offline   Reply With Quote
Old 01-17-2017, 04:07 PM   #22
poshapiro
Scooby Newbie
 
Member#: 460990
Join Date: Jan 2017
Location: Minneapolis, MN
Vehicle:
2017 Impreza
Carbide Gray

Default 2017 Impreza Limited 8" Infotainment

I haven't correlated my infotainment issues with cold weather- It's always cold here in Minneapolis but my car is parked in a 60 degree garage every night.

When the infotainment system works, it's fantastic, but it seems like I discover a new glitch every other day.

-I've had the "blown amp/speaker" issue one morning. Started the car, stereo worked fine, stopped at a store for five minutes. Once I got back in, I couldn't play either iPhone audio source (tried USB and Bluetooth) without constant static
-Infotainment got frozen on a CarPlay screen as I was pulling into my garage, couldn't do anything, wouldn't respond to any buttons. It fixed itself overnight.
-Started the car and might have pressed the Map button "too quickly". Couldn't get the built in GPS to proceed past the "Navigation is Loading" screen. Everything else worked fine
-Navigation started endlessly rerouting me one afternoon, had to switch to Apple Maps
-Navigation seems to be very confused about what time it is... when you've entered a destination, the ETA is always off by a few hours. Weird since the car has the correct time and date set
-Last night the screen froze at the liability/lawyer talk screen. Couldn't turn down the radio, couldn't use navigation. It did switch into backup camera mode when I went into reverse but that's all it did. Reset itself while I was at dinner.

Dealer hasn't heard anything about these issues yet, I've emailed Subaru through their online form.

Would love a way to force the infotainment to reboot, as turning off the car and opening the driver's door doesn't do it.

Would also love a software update...

Peter

Last edited by poshapiro; 01-17-2017 at 04:29 PM.
poshapiro is offline   Reply With Quote
Old 01-17-2017, 04:17 PM   #23
Angelus911
Scooby Specialist
 
Member#: 89967
Join Date: Jun 2005
Chapter/Region: NESIC
Location: MA
Vehicle:
2012 Impreza Sport
DGM

Default

Would pulling the ground on your battery reboot it?
Angelus911 is offline   Reply With Quote
Old 01-17-2017, 04:43 PM   #24
TrickNipple
moon moon
Moderator
 
Member#: 86213
Join Date: May 2005
Chapter/Region: NWIC
Location: Wild wild Northwest
Default

Quote:
Originally Posted by Angelus911 View Post
Would pulling the ground on your battery reboot it?
Sure? But how does that help while we're driving?
TrickNipple is offline   Reply With Quote
Old 01-17-2017, 04:59 PM   #25
Angelus911
Scooby Specialist
 
Member#: 89967
Join Date: Jun 2005
Chapter/Region: NESIC
Location: MA
Vehicle:
2012 Impreza Sport
DGM

Default

I thought he was trying to see if a hard reboot would resolve the issue entirely, rather than trying to reboot every time it happened.
Angelus911 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -4. The time now is 02:27 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2018 Axivo Inc.
Copyright ©1999 - 2017, North American Subaru Impreza Owners Club, Inc.