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Old 01-15-2005, 02:29 PM   #1
Meeocky
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Member#: 34705
Join Date: Mar 2003
Location: Southern Louisiana
Vehicle:
2004 WRX Sedan
Aspen White

Default Is there anything I can do about a bad dealership?

...to a dealership when after bringing my car there twice and it's STILL broken?

It all started In November. I had a slight grind when I shifted into 4th. I was assuming it was just a syncro, so I brought it to the dealership to get replaced before it got worse. After a week of having my car, the Dealership replaced the syncro and found that my shift fork was slightly cracked. So they replaced that as well. I got the car back it drives just fine.

A few days later, I hear a whining noise. It’s the same whining as when you drive in reverse, but it would whine all through my gears in forward. It would also occasionally have a loud grinding noise coming from the transmission when I slow down to a stop. It would also lock up in reverse when I was backing up into traffic. So I called the dealership and they said to bring it back in and see what’s the problem.

When I brought it the dealership, the Subaru tech, got into my car and tried to drive it into the garage and it locked up in reverse, so they experienced it first hand. After having it for over a month, they said apparently they forgot to put a pin in a bearing, causing the bearing to shift up to a ¼ inch in the tranny. So that time I was driving it, it screwed up so much in the tranny. When asking the tech what was wrong with it, he briefly said...

”Man, all kinds of stuff were messed up. It seemed like every time we thought we fixed the problem, we would find another part that needed to be replaced. I had to replace numerous parts in the transmission, the drive shaft, rack and pin etc. But we fixed everything and you’re all good to go”

I was already annoyed by this whole ordeal, I just took the car home. It drove home just fine.

A week later (yesterday) I back out of my driveway to go to work and it wouldn’t go into 1st. After fighting with it, it eventually went into gear and I went to work. All day it drove fine. Later last night, I’m leaving a parking lot and discovered my car is all screwed up again. I try to put it into reverse, the reverse lights came on and everything, but it goes forward. Here’s how my car is…..

1st, 2nd, 3rd, & 4th = don’t go into gear
5th = 5th
Reverse = 3rd (I think)
Neutral = 1st

So yeah, my car is screwed up. And since I can’t put it into neutral, I can’t pull it home. The dealership is closed until Tuesday. So I’m stuck without a car. It’s not driver error because I never had this problem until the, “Certified Subaru Technicians” at the dealership touched it.

So that brings me up to my original question. Is there anything I can do to this dealership so I can get my car actually working like normal again?


Maybe I should buy a tricycle,
Meeocky
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Old 01-15-2005, 02:36 PM   #2
cnk
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Member#: 10757
Join Date: Oct 2001
Chapter/Region: Tri-State
Location: NJ
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2013 BRZ Limited 6MT
DGM

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The only thing you can do is to let them fix it again. You can also try to contact SOA and see if they'll do anything, but most likely they will say that the dealership is already addressing your issue. You could also look into the Lemon law for your state, but based on the experience my cousin had trying to use that law for a car of his, it's a whole lot of trouble.

Calvin
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Old 01-15-2005, 02:44 PM   #3
Ironlung
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Location: Centreville
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I had a very similar problem happen when I had my 4th gear synchro replaced... Baically it came down to bearing was not properly put back in and they cracked my tranny casing. About a thousand miles later it pretty much just blew up. Took it back to the dealership and got SOA involved and they ended up replacing my transmission. I'd bring it back to the same dealership and give soa a call.

Jeff
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Old 01-16-2005, 10:05 AM   #4
Meeocky
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Join Date: Mar 2003
Location: Southern Louisiana
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2004 WRX Sedan
Aspen White

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Quote:
Originally Posted by cnk
The only thing you can do is to let them fix it again. You can also try to contact SOA and see if they'll do anything, but most likely they will say that the dealership is already addressing your issue. You could also look into the Lemon law for your state, but based on the experience my cousin had trying to use that law for a car of his, it's a whole lot of trouble.

Calvin
Yeah, I hear the lemon law issue is a whole lot of trouble. My gf's dad suggested to get his brother, a lawyer, to write up a letter to the dealership. Maybe that will persuade them to fix it correctly? I dunno.
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Old 01-16-2005, 10:07 AM   #5
Meeocky
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Member#: 34705
Join Date: Mar 2003
Location: Southern Louisiana
Vehicle:
2004 WRX Sedan
Aspen White

Default

Quote:
Originally Posted by Ironlung
I had a very similar problem happen when I had my 4th gear synchro replaced... Baically it came down to bearing was not properly put back in and they cracked my tranny casing. About a thousand miles later it pretty much just blew up. Took it back to the dealership and got SOA involved and they ended up replacing my transmission. I'd bring it back to the same dealership and give soa a call.

Jeff
I want them to just replace the transmission. How do i get in touch with SOA?
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Old 01-17-2005, 08:06 PM   #6
Meeocky
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Member#: 34705
Join Date: Mar 2003
Location: Southern Louisiana
Vehicle:
2004 WRX Sedan
Aspen White

Default

So today, I got a tow truck to bring my car to the dealership (at the dealership's expense). I finally get to the dealership and while I was waiting for them to check out the problem, I had to take a phone call outside. My girlfriend stayed inside just in case if they had a question. The tech came back inside and my girlfriend overheard the tech tell the head tech, "It's all messed up. It's locked in a gear. This guy must not know how to drive a manual. This is the 2nd time he brought it in." When my girlfriend told me what he said I was very pissed. He was lucky I didn't hear him say it first hand. I didn't say anything right away, but when I was leaving I turned back and said to the head tech, "Oh, and I know how to drive a standard. This is not my first vehicle with a 5 speed. It's just kinda funny, my car was just fine besides the syncro until your tech put his fingers on my car. Oh, and I would like a brand new transmission, please." and he replied with, "Yes, Mr. Landry. I was planning on getting a new tranny and not trying to repair the original one again." I replied with thanks." and I left.

I'm so pissed that the tech makes it seem like it's my fault my car is broken. I think he's just trying to put the blame on me because it's making him look bad. As soon as I get my car back, I'm going trade it in ASAP before it breaks again. I'm so pissed!
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