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Old 04-10-2019, 09:58 PM   #1
SythLordRex
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Member#: 18556
Join Date: May 2002
Chapter/Region: TXIC
Location: TX
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Default Car pulls to the right

So where do I begin, I have a WRX and was traveling on a local freeway 2 weeks ago. There is construction going on and the road wasn’t smooth over the bridge expansion joints because they were stripping away part of the road. While the transition wasn’t smooth, it wasn’t horrible either. It was enough though to be a bit jarring and warranted concern as it seemed like my car was slightly pulling to the right and the steering wheel was a bit off. Took it to the dealer and they aligned it. Said all was normal. No damage was visible and car was within alignment specs. Noticed over the weekend, cars steering wheel was still off center and it still had a slight pull to the right. It wasn’t road crown either. Took it back. They redid the alignment and said all looked ok. The steering wheel was straight now but upon releasing it, it will pull slightly to the right. Back it went to the dealer. They did 4 alignments, checked under the car and they said that it falls within spec but notice it does have a slight pull to the right. They have no idea what is wrong and now are sending it over to the collision shop because they claim something could have been tweaked that they can’t see. I have a hard time believing that something on this car is that fragile that it could have been bent in such a way that it’s making the car pull. Can it happen, sure but I am just not seeing it. Any thoughts here? Seems a bit strange.
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Last edited by SythLordRex; 04-11-2019 at 08:07 AM.
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Old 04-11-2019, 12:39 PM   #2
imma_stocker
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Member#: 97043
Join Date: Sep 2005
Chapter/Region: TXIC
Location: Tomball Tejas
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08 STI
02 Z28 - project

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Its the alignment or damaged suspension parts.

Several years ago I had to avoid t-boning a big truck that pulled out and came to a dead stop blocking 3 full lanes. Evasive maneuver meant crossing a low curb median at (well above posted) mph. Across the median into incoming traffic then back across the median to correct traffic direction. Bent all 4 BBS but otherwise fine after straightening and alignment.

However when NTB didn't do proper alignment (something loose in the rear) my car would pull right under throttle and had excessive snap oversteer to the right... always to the right. I suggest getting under the car to check every nut, bolt, and bracket. Dealer might be focusing on the front rather than whole car.
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Old 04-11-2019, 12:47 PM   #3
SythLordRex
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Member#: 18556
Join Date: May 2002
Chapter/Region: TXIC
Location: TX
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2018 WRX Premium
Gray

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Quote:
Originally Posted by imma_stocker View Post
Its the alignment or damaged suspension parts.

Several years ago I had to avoid t-boning a big truck that pulled out and came to a dead stop blocking 3 full lanes. Evasive maneuver meant crossing a low curb median at (well above posted) mph. Across the median into incoming traffic then back across the median to correct traffic direction. Bent all 4 BBS but otherwise fine after straightening and alignment.

However when NTB didn't do proper alignment (something loose in the rear) my car would pull right under throttle and had excessive snap oversteer to the right... always to the right. I suggest getting under the car to check every nut, bolt, and bracket. Dealer might be focusing on the front rather than whole car.
If its the suspension, what could it possible be? They checked the control arms, tie rods, wheels, tires. Nothing was out of place or damaged. Wheels are not dented or damaged. I just can't wrap my head around it. I mean could it be a strut or strut mount?
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Old 04-11-2019, 04:36 PM   #4
AliBenn
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Join Date: Nov 1999
Chapter/Region: TXIC
Location: Greatwood/Sgrlnd
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1998 /2005 STunIcorn
Acadia Green RS-T

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1st ALL cars 'veer' to right with manufacture spec alignments
this is to prevent a head on collision if driver falls asleep/has medical blackout
2nd most all roads are banked to right for drainage(any car/truck will pull to right)
3rd if the alignment sheet is all in green your good

however
-the align sheet (the shop should of given you) would use the original/initial align sheet
there should be readings 'before'' and "after" also the red means out of spec green is within tolerance
I could 'read' the sheet for you, but you need to post it

-quick visual test
go to the left front tire
put your fingers/CC/cigarette pack between the tire and dogleg of the fender
the gaps should be very similar
if one side shows the wheel 'pushed' back and the opposite side is not.....its a lower control arm
you can pass an align even if one wheel is 'pushed' back

-when is the last time you rotated your tires?
if all the above fails, jack up the front of your car
swap the LF to the RF and visa versa
then take a drive

betcha $10 your car will now pull to left
(tires not alignment)

I have gone thru this process with 100's of customers after their vehicle in a crash
GL
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Old 04-11-2019, 04:46 PM   #5
SythLordRex
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Member#: 18556
Join Date: May 2002
Chapter/Region: TXIC
Location: TX
Vehicle:
2018 WRX Premium
Gray

Default

Quote:
Originally Posted by AliBenn View Post
1st ALL cars 'veer' to right with manufacture spec alignments
this is to prevent a head on collision if driver falls asleep/has medical blackout
2nd most all roads are banked to right for drainage(any car/truck will pull to right)
3rd if the alignment sheet is all in green your good

however
-the align sheet (the shop should of given you) would use the original/initial align sheet
there should be readings 'before'' and "after" also the red means out of spec green is within tolerance
I could 'read' the sheet for you, but you need to post it

-quick visual test
go to the left front tire
put your fingers/CC/cigarette pack between the tire and dogleg of the fender
the gaps should be very similar
if one side shows the wheel 'pushed' back and the opposite side is not.....its a lower control arm
you can pass an align even if one wheel is 'pushed' back

-when is the last time you rotated your tires?
if all the above fails, jack up the front of your car
swap the LF to the RF and visa versa
then take a drive

betcha $10 your car will now pull to left
(tires not alignment)

I have gone thru this process with 100's of customers after their vehicle in a crash
GL
I don't have the colored align sheet with me but it did show based on the specs I posted some were in the Red Before and are now Green.

Since I only have 3500 on the car, tires have not been rotated yet.

Once I get the car back, I will do the "quick visual test"

Thanks for the info.
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Old 04-11-2019, 06:12 PM   #6
AliBenn
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Member#: 487
Join Date: Nov 1999
Chapter/Region: TXIC
Location: Greatwood/Sgrlnd
Vehicle:
1998 /2005 STunIcorn
Acadia Green RS-T

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^^^cool will check back man
if tht visual test looks good....its the tires = easy!

hell go back to the shop tht did the multiple alignmnts.......they should rotate all tires for free! and then gloat tht you solved the issue.
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Old 04-12-2019, 02:58 PM   #7
imma_stocker
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Member#: 97043
Join Date: Sep 2005
Chapter/Region: TXIC
Location: Tomball Tejas
Vehicle:
08 STI
02 Z28 - project

Default

Another question, which dealer are you using?
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Old 04-12-2019, 03:02 PM   #8
SythLordRex
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2018 WRX Premium
Gray

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Quote:
Originally Posted by imma_stocker View Post
Another question, which dealer are you using?
Since I know some dealers or their employee's read these forums, I will refrain from stating who it is at this point. There are only a handful or less of Subaru Dealers in the Dallas area.

Does your question about the dealer pertain to the quality of work they might do?
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Old 04-16-2019, 01:20 PM   #9
imma_stocker
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08 STI
02 Z28 - project

Default

Quote:
Originally Posted by SythLordRex View Post
Since I know some dealers or their employee's read these forums, I will refrain from stating who it is at this point. There are only a handful or less of Subaru Dealers in the Dallas area.

Does your question about the dealer pertain to the quality of work they might do?
Yes.

For instance, it has been well known for a long time to see Mario at Gilman SW if you really wanted something done right at a Subaru dealer in Houston. And to see Wally if you need the hook up, even if he couldn't get the hook up you would still leave smiling and laughing.
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Old 04-16-2019, 01:24 PM   #10
SythLordRex
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Member#: 18556
Join Date: May 2002
Chapter/Region: TXIC
Location: TX
Vehicle:
2018 WRX Premium
Gray

Default

Quote:
Originally Posted by imma_stocker View Post
Yes.

For instance, it has been well known for a long time to see Mario at Gilman SW if you really wanted something done right at a Subaru dealer in Houston. And to see Wally if you need the hook up, even if he couldn't get the hook up you would still leave smiling and laughing.
Gotcha.

Well the car is still at the dealer. Still don't know why its pulling. Waiting for a call. Since I am in Dallas, Houston would be a nice little road trip for me. lol
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Old 05-01-2019, 07:56 AM   #11
SythLordRex
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Join Date: May 2002
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Location: TX
Vehicle:
2018 WRX Premium
Gray

Default

Quote:
Originally Posted by imma_stocker View Post
Another question, which dealer are you using?
BTW, It was Sewell.

I would not recommend anyone going there. Basically after having my car for almost a month, several alignments later, I get it back and the door panels were scratched in several places, scratch in the paint, they had to redo my wheels because their alignment machine scratched the paint on them multiple times. Unfortunately when they repainted them for the 2nd time, the numb-nut that put the wheel back on wasn't paying attending and removed the newly refinished surface inside the lug nut hole. Idiot.

When I discussed these issues with their Service Director, he said that maybe they were not the dealership for me. When I asked him to elaborate, he said that they provide loaner cars to their customers and they don't come after them for dents, dings or scratches implying that I should turn a blind eye to their crappy way of handling customer cars. He claimed if I continue to bring my car there, this kind of thing is going to happen. WTF? If this is the kind of "Sewell" experience they are referring to, I WANT NO PART OF IT.

Long story short, stay away from this place. If don't believe me, go online and read some stories about the "Sewell Experience"

In closing, I will say they agreed to fix the issues but why in the hell would I want to go back if they will only damage my car again. No Thank You!
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Old 05-22-2019, 03:05 PM   #12
imma_stocker
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Vehicle:
08 STI
02 Z28 - project

Default

All shops are only as good as their worst tech.

Sounds like they have a management issue...
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