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Old 06-18-2020, 06:11 AM   #1
AVANTI R5
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Default The Tesla Model Y Is Already A Quality Nightmare: Report

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The Tesla Model Y Is Already A Quality Nightmare: Report

Tesla is no stranger to quality control issues. It's not surprising that when you attempt to make a brand new car, as fast as possible, in a tent, in the desert, with a pandemic happening, not everything goes to plan. Issues with paint, panel gaps, and the interior quality have all cropped up on a variety of Tesla's models, including the Model X, Model 3. Now, apparently, it's the new Model Y's turn. At least, that's according to a report from Electrek.

Electrek's post states that Tesla owner forums are filled with complaints from people who have taken deliveries on their cars only to experience severe quality issues, and that seems to be true when you go there. It looks like this poor quality control is a result of— besides Tesla's history of poor quality control—a late-quarter push to make up for lost production that occurred while the Fremont, California factory was closed due to coronavirus restrictions.

Tesla CEO Elon Musk has previously stated that Model Ys had issues with "rectifications," meaning the cars still needed a lot of work completed on them after they came off the assembly line. Apparently the bar is pretty low, concerning the quality of these rectifications. Pictures from the recipient of a new Model Y show issues with both the interior and exterior of the vehicle.

On the outside, there are problems with the paint and misaligned panels, with the area around the taillights seeming the most problematic. On the inside, there's a couple of small foibles with the upholstery and a loose seatbelt. Other owners reported the base of the rear seat not actually being attached to the vehicle.

Before I read about the rear seat not being attached, I was going to say that these issues are pretty far from the worst quality control issues Tesla has had. I mean sure there are some small issues with fit and finish, but it doesn't seem like it's quite as bad as the Model 3 was.

Still, they are bad, and so a lot of Tesla owners are pretty put-off by this. Many are apparently taking advantage of the automaker's seven-day return policy, while others get their vehicles sent to local service centers so that technicians may attempt repairs.

It's unclear if these issues will get better or worse by the time the quarter ends, but one thing is clear: Tesla technicians will be busy in the meantime.
Ever since Tesla restarted Model Y deliveries after reopening its Fremont factory, new buyers have been reporting some significant quality issues.

It’s not unusual for new vehicles to have some quality issues early in their production ramp.

At that point, automakers are still trying to tune production processes and with a higher rate of issues, more of them can slip by quality control.

However, when it comes to Model Y, it appears to be a greater problem than usual even by Tesla’s standards.

The forums are flooded with new buyers reporting issues with their new Model Y, refusing deliveries, and in some cases, Tesla proactively canceling deliveries due to issues.

Tesla is currently in its usual end-of-the-quarter delivery push to try to boost its numbers by the end of the financial quarter, but it is accentuated this time by the fact that Tesla didn’t produce any vehicles at Fremont factory for a whole month.

Several new Model Y buyers have told Electrek that Tesla reached out to them to schedule a delivery by the end of June only to be told that it had to be delayed because the vehicles had defects.

We reported last week on an email Elon Musk sent to employees about Model Y production in which he highlighted the need to reduce rectifications on Model Y vehicles – meaning that the Model Y needs too much work after coming off the production line.

In more worrying cases, Tesla still attempts to deliver Model Y vehicles with significant defects.

Riley Dove of Maryland ordered a Model Y last month and he went to the store to pick it up last week, but he had to refuse the delivery due to several issues, including paint and trim problems, indentations in the seats, and a loose seatbelt:

Tesla Model Y quality issue 6 Tesla Model Y quality issue 5
Tesla Model Y quality issue 4 Tesla Model Y quality issue 3 Tesla Model Y quality issue 2 Tesla Model Y quality issue 1
One of the biggest problems was the fact that the backseat wasn’t attached to its base.

It’s a problem that has been widely reported by new buyers taking delivery of Model Y SUVs over the last few weeks.

Another new Model Y owner, Kevin Huang, sent Electrek a picture of the same issue:



Huang said that he loves the car, but he was extremely disappointed by the quality control.

Many owners are reporting similar issues and lesser quality problems leading to either refusing delivery or taking advantage of Tesla’s 7-day return policy.

Last week, CEO Elon Musk said that minimizing rectifications in Model Y production is a top priority in an email to employees:

“It is extremely important for us to ramp up Model Y production and minimize rectification needs. I want you to know that it really makes a difference to Tesla right now.”

The CEO said that Tesla is having some issues with the general assembly of Model Y.


Electrek’s Take

I am the first to cut Tesla some slack when it comes to the quality of vehicles early in a production ramp-up, but this seems a lot worse than usual.

We covered the Model 3 launch closely and it certainly wasn’t without quality issues, but it was nothing like the reports I am seeing for Model Y these days.



Of course, what we don’t see are the happy Model Y owners reporting deliveries of flawless vehicles because they are too busy enjoying their new car, but I wouldn’t chalk this up to a vocal minority having issues here.

There’s not a day that goes by without Model Y owners reporting to us that Tesla attempted delivery of an unacceptable vehicle and I am seeing a surprising number of people communicating similar issues on forums.

It looks to me that the “rectification needs” Elon mentioned are overwhelming Tesla’s quality control, but the automaker is still trying to deliver the Model Y vehicles with defects in order to save their quarter.

This is not a good look for Tesla.

They should take the hit this quarter and focus on ramping up quality before ramping Model Y volume.
Hit link for all the photos etc

https://electrek.co/2020/06/16/tesla...uality-issues/
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Old 06-18-2020, 06:33 AM   #2
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BLASPHEMY I say, false disciples speaking ill of the chosen one, BLASPHEMERS

These issues were planned, in order to test the faith of the true disciples
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Old 06-18-2020, 09:12 AM   #3
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Paging Juan.
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Old 06-18-2020, 09:24 AM   #4
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That methodology (rushing delivery to push units) is a slap to the face of Tesla supporters; Tesla handled the Model 3 in a similar fashion but passed it off as "growing pains", yet here they are doing it again with the Model Y. How many times will a customer base let you screw them in the name of the stock price?
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Old 06-18-2020, 10:04 AM   #5
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Originally Posted by Sid03SVT View Post
That methodology (rushing delivery to push units) is a slap to the face of Tesla supporters; Tesla handled the Model 3 in a similar fashion but passed it off as "growing pains", yet here they are doing it again with the Model Y. How many times will a customer base let you screw them in the name of the stock price?
“Just hit the damn delivery numbers and we’ll fix it later!”

Yeah, pretty much a **** you those who keeping us in business, we have stock prices to hit, mentality.
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Old 06-18-2020, 10:56 AM   #6
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That methodology (rushing delivery to push units) is a slap to the face of Tesla supporters; Tesla handled the Model 3 in a similar fashion but passed it off as "growing pains", yet here they are doing it again with the Model Y. How many times will a customer base let you screw them in the name of the stock price?

No different than STI EJ owners keep buying them. Different problem but the same damn thing. And people way more b'ing about Telsa compared to EJ.
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Old 06-18-2020, 11:14 AM   #7
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Pretty embarrassing for Tesla but nothing they can't fix. The quality in general of their cars, including most MYs apparently (the one I saw was flawless including paint/trim/gaps/etc.) has gone way, way up. I would not hesitate to buy one. Agree the general hype around the company and stock price is questionable but also would not bet against them.
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Old 06-18-2020, 11:26 AM   #8
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So, honest question:

Are all of these issues purely aesthetic? No mechanical issues, just miss-aligned panels and weird fitment? Or does this quality issue go far beyond... Obviously significant inattention to one aspect suggests that they could be completely inattentive everywhere, or maybe they just don't view panel alignment as critical as ICE manufacturers have in the past?
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Old 06-18-2020, 11:26 AM   #9
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Not again. Siege!
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Old 06-18-2020, 12:18 PM   #10
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Quote:
Originally Posted by dwf137 View Post
So, honest question:

Are all of these issues purely aesthetic? No mechanical issues, just miss-aligned panels and weird fitment? Or does this quality issue go far beyond... Obviously significant inattention to one aspect suggests that they could be completely inattentive everywhere, or maybe they just don't view panel alignment as critical as ICE manufacturers have in the past?
Maybe it’s their first American car
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Old 06-18-2020, 01:04 PM   #11
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Originally Posted by Integra96 View Post
Pretty embarrassing for Tesla but nothing they can't fix. The quality in general of their cars, including most MYs apparently (the one I saw was flawless including paint/trim/gaps/etc.) has gone way, way up. I would not hesitate to buy one. Agree the general hype around the company and stock price is questionable but also would not bet against them.
It is a fix but still not acceptable, not on this scale. It’s like getting a Xmas or bday gift you’ve really wanted only to find out it’s defective and you have to exchange it / get it fixed first.

The problem is, they DO have the ability for consistent quality. However, the vehicles get rushed just to hit delivery numbers. It’s kind of a slap in the face to the customer.
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Old 06-18-2020, 01:58 PM   #12
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colour me skeptical that the quality issues are happening at any kind of volume unusual for 1st year production in an American factory.

the Munro tear down proved that there are things Tesla can do to improve and that they are very good at iterating on those actionable items over time. Like good engineers, they prioritize and improve when they are permitted to do so. Panel gaps may be a lot lower on that priority list than some people would like
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Old 06-18-2020, 02:30 PM   #13
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It is a fix but still not acceptable, not on this scale. It’s like getting a Xmas or bday gift you’ve really wanted only to find out it’s defective and you have to exchange it / get it fixed first.

The problem is, they DO have the ability for consistent quality. However, the vehicles get rushed just to hit delivery numbers. It’s kind of a slap in the face to the customer.
I agree. I also don't know how unusual these issues are compared to other new models. It's hard to navigate Tesla buzz because a lot of people are obsessed with their downfall and cannot accept a world with EVs. On the other side are fanboys who could never accept any wrongdoing from this company. Oy.
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Old 06-18-2020, 03:18 PM   #14
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People bought a first year model run of a Tesla and are surprised and upset that they received a vehicle with shoddy build quality? That's like pigging out at McDonalds and then getting outraged that it gave you an upset stomach.
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Old 06-18-2020, 05:01 PM   #15
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Paging Juan.
I am here.

Quote:
Originally Posted by dwf137 View Post
So, honest question:

Are all of these issues purely aesthetic? No mechanical issues, just miss-aligned panels and weird fitment? Or does this quality issue go far beyond... Obviously significant inattention to one aspect suggests that they could be completely inattentive everywhere, or maybe they just don't view panel alignment as critical as ICE manufacturers have in the past?
So far is mostly cosmetic but some are having issues the rear hatch self closing consitently and completely.


The ramp up of the Model Y is way faster than the Model 3's and the Model 3 had way more issues including non cosmetic issues that so far the Model Y do not seem to have. Right now the main complains are that the charge door doesn't look flush with the body... But I might as design because it has big weather seal. Also the tail light seems to stick out more than normal. I think Tesla is already at.VINs 17,000

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Old 06-18-2020, 05:39 PM   #16
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Paging Juan.
I, too, am curious about Tesla's vehicle quality stock price.
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