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Old 02-27-2018, 04:05 PM   #1
PDXREALTOR
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Default What's up with KS Tech?

Their phone message box is full, and my order is MIA. Anyone know what's going on over there?
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Old 03-07-2018, 06:38 PM   #2
dirtcollector
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Same! I ordered my cold air intake on the 14th of Feb and no response when trying to reach out to them. Now their website is even down.
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Old 03-07-2018, 06:47 PM   #3
PDXREALTOR
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I ordered through Geoff at Cyngus. Geoff was invoiced, and overcharged, and then we never heard or received the product. I kept calling and emailing KS tech and finally Matt said he couldn't find my order. Asked if I ordered through a reseller or what. I told him I ordered through Cyngus - never heard another word from the the guy.

I told Geoff to cancel the order on pure principle. Then Matt said he'd rush make and ship it - I said F no. You don't treat people like that for weeks. His product isn't anything special. You can buy the maf adapter on Ebay (KS TECH sold them too) and build the same pipe yourself. That's kind of getting off point.

In any event - sounds like KS Tech is done for. *Shrug*
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Old 03-07-2018, 06:57 PM   #4
dirtcollector
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aspen white

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That's unfortunate! I would hate to cancel my order after waiting 2 weeks but I guess that's what I'm going to have to do.
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Old 03-17-2018, 12:37 PM   #5
IMPORTIMAGE
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Chapter/Region: South East
Location: FL
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CALL 941-257-9618
www.ImportImageRacing.com

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Matt at Ks Tech had a family emergency, unbeknownst to us vendors. He did respond and has caught up on all backorders. When placing an order with iir, we tell our customers to expect a 2 week eta on any kstech product. Things like weldless tgv deletes, air pump deletes we have stock of here to prevent any delays. Since most of the items are custom, well he makes them to order. Wishing everyone the best

Josh
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Old 11-05-2018, 10:22 PM   #6
camber
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Are people still having issues with them?

Ordered intake directly from website but haven't heard from them in a month. I'll try calling and seeing if I can get a hold of a person.
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Old 11-05-2018, 10:27 PM   #7
PDXREALTOR
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Took me over a month to get the last item I ordered..... And. Communications was crap. He had a good excuse as the weather had been rough in the area, but, it was just his luck. My impression is it's a sinking ship, or, just the way it is.

If you can source the item elsewhere I'd do it.
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Old 11-08-2018, 01:52 PM   #8
camber
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I sent a message through the website and got a call but no contact with a person. However, shortly after that exercise after I got an email that a shipping label had been created.

I hope everything is good at KSTech. I just wish there was more transparency.
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Old 01-31-2019, 10:17 AM   #9
davelegacy
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Quote:
Originally Posted by camber View Post
I sent a message through the website and got a call but no contact with a person. However, shortly after that exercise after I got an email that a shipping label had been created.

I hope everything is good at KSTech. I just wish there was more transparency.
Any further update on this.

As parts order in October still no sign or refund. No answers to emails etc
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Old 01-31-2019, 05:14 PM   #10
JerseyKid
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Member#: 135901
Join Date: Dec 2006
Chapter/Region: Tri-State
Location: Central Jersey
Vehicle:
2017 STi
Crystal White Pearl

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I ordered a set of Air pump block off plates, four phenolic spacer gaskets, and their 3mm spacers. I received a set of 6.5 spacers, bolts, all the air pump stuff and the gaskets. I can't use the 6.5 mm because im keeping my top mount. I sent them an email asking for a swap . two weeks, they never answered. Filed a paypal complaint, and they answered in four hours. Basically told me they are out of stock on the 3mm and i needed to wait a week. Needless to say, a month later i had to escalate my claim and let paypal make a decision.

Their parts look really nice , just seems their QC/customer service is falling apart. Kinda bummed, but it is what it is.
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Old 01-31-2019, 05:52 PM   #11
davelegacy
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Anyone else have latest update or contact?
Quote:
Originally Posted by JerseyKid View Post
I ordered a set of Air pump block off plates, four phenolic spacer gaskets, and their 3mm spacers. I received a set of 6.5 spacers, bolts, all the air pump stuff and the gaskets. I can't use the 6.5 mm because im keeping my top mount. I sent them an email asking for a swap . two weeks, they never answered. Filed a paypal complaint, and they answered in four hours. Basically told me they are out of stock on the 3mm and i needed to wait a week. Needless to say, a month later i had to escalate my claim and let paypal make a decision.

Their parts look really nice , just seems their QC/customer service is falling apart. Kinda bummed, but it is what it is.
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Old 02-01-2019, 11:58 AM   #12
JerseyKid
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Location: Central Jersey
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Crystal White Pearl

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^
I should note, i placed my order January 8th of this year, and paypal is still reviewing it with them so i would say this is a recent issue with them.
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Old 06-12-2019, 04:31 AM   #13
MaxAttack19
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I placed an order for the 83mm mega maf intake a month ago...they don't pick up calls no return emails nothing. Were you guys sorted
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Old 06-13-2019, 01:59 AM   #14
MortonCharbo
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PSM

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Quote:
Originally Posted by MaxAttack19 View Post
I placed an order for the 83mm mega maf intake a month ago...they don't pick up calls no return emails nothing. Were you guys sorted
I bought a throttle body adapter from him sometime last year. I wanna say September. I got the automated email confirming the order. Heard nothing after two weeks. No response to email or phone. After a month I disputed the charge with my bank. About a week later, the part showed up, and my bank doesn't honor the dispute (have to say rightfully so, since I received the item).

I understand parts are made to order. At least give customers some indication you are making it, and estimate when it will be done. 0 communication can really kill a business and its reputation.

This was late last year, so I have no idea if he is still up and running.
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Old 06-13-2019, 03:45 PM   #15
Foo_Blyat
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I purchased a throttle body adapter from them a few months ago via their ebay store. Shipped instantly and arrived two days later.
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Old 06-17-2019, 04:21 PM   #16
MaxAttack19
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I tried placing the order through PayPal but it refused so decided to purchase directly...big mistake.
I'll approach my bank tomorrow hope they help because it's really frustrating
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Old 06-17-2019, 05:36 PM   #17
Waddlz
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SWP

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I ordered a scoop blockoff on Ebay on Friday from them, said it had multiple in stock.
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Old 06-17-2019, 06:09 PM   #18
gw7
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Urban Grey Metallic

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Their Facebook is down, not answering phones, not calling back, not emailing back...

This sucks —*my 2007 STI was in an accident, need a replacement intake (would've been covered by insurance).

Now I can't find one that will work with my Perrin FMIC and APS turbo inlet.
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Old 06-17-2019, 06:24 PM   #19
bdubblu
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Stage 5.1.2a.2

Default What's up with KS Tech?

OK FOLKS... STOP USING KS TECH! Nothing but reports of terrible customer service, zero communication, and unfufilled orders. My go to (very popular) shop placed and order from KS for me and even they didnít get a response.
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Old 06-20-2019, 02:32 PM   #20
Waddlz
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Update

Purchased Friday afternoon, 3:36 pm MST(Ks tech is EST)
Shipping Notification yesterday, 2 day shipping with USPS

So seems fine to me.
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Old 06-20-2019, 02:32 PM   #21
Waddlz
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Update

Purchased Friday afternoon, 3:36 pm MST(Ks tech is EST)
Shipping Notification yesterday, 2 day shipping with USPS

So seems fine to me.
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Old 06-23-2019, 04:06 PM   #22
bdubblu
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Stage 5.1.2a.2

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Quote:
Originally Posted by Waddlz View Post
Update



Purchased Friday afternoon, 3:36 pm MST(Ks tech is EST)

Shipping Notification yesterday, 2 day shipping with USPS



So seems fine to me.


Wow. You ordered from some surplus off eBay. Thatís a whole other thing. Try to call, or contact, or order something else not on eBay store and see where you get. The owner of a major shop here couldnít even get a call back after he sent money to them.
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Old 06-23-2019, 04:11 PM   #23
PDXREALTOR
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Quote:
Originally Posted by gw7 View Post
Their Facebook is down, not answering phones, not calling back, not emailing back...

This sucks ó*my 2007 STI was in an accident, need a replacement intake (would've been covered by insurance).

Now I can't find one that will work with my Perrin FMIC and APS turbo inlet.
Amazon has upgr8 piping in several shapes and sizes. You can buy the maf housing and weld it on the tube.

Ks tech is a disaster. That said I do still order from them when needed. Hard to find 19mm phenolic spacers for ex.

The last order I made I had to file a dispute with my card company before I got a response.
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Old 06-25-2019, 12:36 AM   #24
MaxAttack19
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So I approached my bank said it's out of their hands nothing they can do about it. Purchased 83mm mega maf vide order no. 3358 on 10th May now it's 25th June no email response, guy doesn't pick up calls always goes to voicemail. It's frustrating when someone plays around with your hard earned money and furthermore he's kept me waiting a good 4 weeks as I've purchased car parts from other vendors already delivered to the logistics company that I've instructed to wait for this Kstech part before 'bulk' shipping all the items to Nairobi, Kenya.
This really sucks and I'm at that point of just letting that $270.00 go as it will be the first time ever in years i'll have been short changed; here we call such vendors conmen and now it's becoming a global thing.
If anybody can help I'll appreciate.
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Old 06-25-2019, 06:23 PM   #25
MaxAttack19
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So Kstech finally sent the item. They should work on their communication with clients. I withdraw any negative comment made on my earlier post.

Thanks
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