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Old 01-11-2017, 08:19 PM   #101
candt
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I had the brake caliper mount installed today, and that was not the problem. Had no effect on the clunk. So, the dealer is ordering a strut, and will call me when it comes in.
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Old 01-11-2017, 10:39 PM   #102
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Originally Posted by candt View Post
I had the brake caliper mount installed today, and that was not the problem. Had no effect on the clunk. So, the dealer is ordering a strut, and will call me when it comes in.
Thank you for sharing the update, I don't mean to rain on your parade, but if you look at my posts early in the thread, I got the dealer replacing both of my upper mount struts along with struts itself, basically the whole strut assembly on both sides. Unfortunately it did not got rid of the "clunk" Hopefully it work in your case. I'm waiting for my next oil change to let the dealer know it didn't fixed the noise. I have the feeling it might be the control arm or axles. Mine does it more pronounce on the driver side.
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Old 01-12-2017, 09:52 PM   #103
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I did suggest that they consider replacing the struts but I never talked to the tech. I believe he came to that conclusion on his own. I am not optimistic that this will solve anything. I am convinced it is a poor strut design... but I came to that conclusion by reading, unwilling to tear into it at the moment. I needed them to acknowledge the problem and suggest a fix so SOA will listen to my complaint. I am thinking class action or lemon law but I don't know if I have the patience. Subaru has me at a disadvantage since the worthless local dealers refused to acknowledge the problem. This dealer, where I bought it is an hour and a half away. Anyways, it was really loud yesterday even though it was around 60 yesterday... odd. I hope something breaks on the POS.
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Old 01-12-2017, 10:49 PM   #104
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Originally Posted by Evo2suby View Post
I did suggest that they consider replacing the struts but I never talked to the tech. I believe he came to that conclusion on his own. I am not optimistic that this will solve anything. I am convinced it is a poor strut design... but I came to that conclusion by reading, unwilling to tear into it at the moment. I needed them to acknowledge the problem and suggest a fix so SOA will listen to my complaint. I am thinking class action or lemon law but I don't know if I have the patience. Subaru has me at a disadvantage since the worthless local dealers refused to acknowledge the problem. This dealer, where I bought it is an hour and a half away. Anyways, it was really loud yesterday even though it was around 60 yesterday... odd. I hope something breaks on the POS.

I know man it sucks, a relatively new car that my old huptie ride better. SMFH, this is my 1st and last WRX and possible subaru. Can't wait to change it this summer.
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Old 01-13-2017, 07:03 AM   #105
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Evo what the hell kinda salesman are you...dealer looked at me like I was a mad scientist. Fill us in if you get a chance. I complained and got a new steering rack at 4000 miles. Steering is good although I don't think it was aligned. Subaru, the dealer, and I have not resolved the front end clunk. Very interested in how yours work....however I assume you have read many threads and optimistic like myself. My next and final fix then filing papers for a lemon. Not knowing what or when something falling off with my son in the car is just not an option.
Side note...I have also noticed the right wheelies loose when I grab the tire treads on top of the wheel and pull/push....notice a little slack. Other 3 corners goodentight. Thinking maybe the culprit is the axle nut or the knuckle ball joint.
When I had mine up in the air, the lower ball joint was tight. All the motion seemed to be coming from the strut.

Still waiting for the dealer to call back to tell me when the parts are in then I need to schedule that appointment and get my car up there. Will definitely keep everyone updated.
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Old 01-13-2017, 01:47 PM   #106
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I think we are dealing with 2 different clunks on this thread.

1. Clunk when turning the steering wheel back and fourth when stopped or moving very slow like >5mph

I believe this issue has to do with the electric steering rack, and is ultimately excessive lash in the gear between the electric drive unit and the rack.

Sub driver mentioned he got his rack replaced and that fixed the steering wheel clunk.

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So I got my car back....the steering rack and tie rods were replaced. Fixed the slop when moving the steering wheel back and forth as well the steering wheel clunk. Now if they can just fix the suspension clunk. To your point evo2suby...my clunk also gets louder when the temp drops as well. Occasionally myself and passengers can actually feel the suspension clunk on the floorboards with myself as driver...I can sometimes get some feedback in the pedals as well. I figured if the dealer would just put in new struts (top to bottom) to see if at least doing this fixes the issue if just for a few weeks and if it comes back...confirms enginering design flaw. Anyone NOT experience the suspension clunk with 15-17 WRX models? 4000 miles and ticking...bout ready to claim Texas lemon law and get out now before I cannot sell if the noise is unresolved when a potential buyer hears this stuff.
This is the issue I have, and when I got under my car to reproduce it, I could clearly feel it in the rack, and the tie rods.

2. Clunk when Driving over bumps

I believe this is a top hat, inverted strut, and/or justa strut issue.

It sounds like Sub driver has both.

So which ever of these issues we have, we need to steer Subaru in the right direction. If you have issue #1, don't give up until they have replaced your rack. They may try to re-adjust the lash first, then replace the rack if that doesn't fix it (This is the procedure in the FSM).

If you have Issue #2, don't stop until the Top Hats and entire front strut assembly has been replaced.

Also, if they do end up replacing these parts and the noise still occurs, you may want to re-check their work and make sure everything they removed, is torqued to spec. It is sad you have to do this, but I see and hear of this all the time.

It also may be difficult to get Subaru to check the right thing. I was shocked to hear Subaru replaced a steering rack as a first effort.
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Old 01-14-2017, 02:06 PM   #107
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Yup. I was shocked about the little pushback regarding the steering rack issue. I showed the dealer the noise coming from the steering wheel.....new rack in a few days. Met with tech again...this time on a road similar to svillen and he heard the noise and felt the noise in the floorboards. We scheduled another meeting armed with microphones to pinpoint the noise. The tech is old school and he and I are agreement to just grab a used strut assembly and strut mount...slap it in and see if this eliminates the noise. This was his M.O. until Subaru found out and was told no more of that. Start big and work your backwards seems simple enough. I have even tried sourcing some used struts on Craigslist just to drop in myself to try and source the issue. Anyone else have a front wheel that wiggles a bit when you grab the top of the tire and shake? I agree with someone in here that it is a poor design and/or the control arm may also be the culprit....odd thing...has no effect with the performance of the front suspension. Tech mentioned although my unit is a 2017....no guarantee the strut mount was not part of the recall back in 2015. Like eco said.....considering evoking my Texas lemon law with concerns with a devalue of the vehicle when reselling. Who would knowingly by a car with this kind of noise.
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Old 01-14-2017, 03:57 PM   #108
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have you guys had your swaybar end links checked? my 2015 legacy had both fronts replaced because they started clunking. less than 10k on the car.
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Old 01-14-2017, 04:57 PM   #109
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have you guys had your swaybar end links checked? my 2015 legacy had both fronts replaced because they started clunking. less than 10k on the car.

I have not, but this has crossed my mind. The clunking my 2016 WRX makes sounds exactly like the clunking I had in my wifes 2009 Legacy when the sway bar end links went bad. This is what I am going to suggest to the dealer if replacing the strut does not fix the clunk going over bumps at low speeds.

Whiplash Willy, I have also noticed that this thread has been discussing two different clunking sounds. After the steering wheel clunk was mentioned, I went and checked my car, and mine does not have this sound. Only the clunk going over bumps at low speeds.
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Old 01-14-2017, 05:12 PM   #110
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Last time I was in for service, my excellent service advisor told me they had an updated shock tower mount for my 16' . New part number, possibly for the 17's?
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Old 01-15-2017, 10:37 AM   #111
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Last time I was in for service, my excellent service advisor told me they had an updated shock tower mount for my 16' . New part number, possibly for the 17's?
Interesting....

Whiplash, from your comment it sounds as if you were able to get your clunk to go away? Or is this just a suggestion?

I was going to suggest we were talking about two different clunks but I wasn't sure they weren't related. Mine has both.

Definitely have the looseness at the top sitting on the ground, but it is tight at the bottom so it doesn't suggest control arm issue.
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Old 01-16-2017, 07:15 PM   #112
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Yup. Pulled my endlinks....no leaks. Weird though...they have a ball joint style set up. Not much resistance as you expect. The joint is tight...but there is no way these oem endlinks provide decent resistance before bottoMing out. I would hope an upgrade with a bushing style endlink would make more sense short of going to a spherial bearing ala perrin. That endlinks were my second thought. Now im just hoping my 17 may have been put together with the older strut mounts. Heckler..were you having any issues with your front end making noise? Is yours a base premium or limited?
Evo, I was having two noises....one was the suspension clunk identical to svillens video on youtube. Replacement of the steering rack alleviated the noise...howver the suspension clunk is still present. I was hoping the steering and suspension were associated noises. Alas...not the case.
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Old 01-17-2017, 08:50 PM   #113
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Tried to live with it... didn't work. Read so much about suspension and clunking, struts, sway bars, end links, bushings... watched every video on youtube that has 'clunk' in its caption.
What's clear so far for me:

1. Someone reported replacing the struts did not help. What's the chance of second bad pair of struts?
2. I believe multiple people reported replacing the strut mounts / hats did not help (including me). I think the strut mount issue was described by most people like popping sound.
3. Excessive backlash/Steering issue seems to be the least frequent and involves steering. Mine does it straight line and doesn't seem to be affected by the steering.

So far I would put my bet on the struts. Today after watching two videos of bad end links knock/clunk sound I started to think it might be bad end links. The way it sounded and also how they were duplicating it. My car feels like it's not necessary to move the wheel rapidly up and down, even the chassis shaking left-right is enough. When the car was parked, I tried shaking it by pushing it sideways, but these was no sound at all. What do you think, could it be end links?

The second recording I made:
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Old 01-18-2017, 09:27 AM   #114
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Yet another victim here of the "clunk" you guys speak of. It's just started to get more prevalent on my '17 WRX with 7k miles. I had a similar clunk on my '14 Optima which I believe was the sway bar end link bushings (I didn't fix as I was a few months away from turning it in). I don't think this has anything to do with struts..I had this issue on an older car I owned (Cadillac STS). I replaced the end link bushings and problem solved. I will bring it up to the dealer when I go to have my summer wheels put back on.
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Old 01-18-2017, 01:36 PM   #115
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Svillen, did you confirm yours had the looseness at the top of the wheel when sitting on level ground? I am still convinced it is the strut because of this motion and the noise I hear when I move it.. Maybe I should post up a video of this.

Before I found the strut looseness, I had the car up on ramps and tried to get a noise out of the sway bar but it was solid. I had also thought about disconnecting one of the endlinks and driving around the block to see if I still heard the noise.
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Old 01-18-2017, 10:11 PM   #116
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Svillen...what the funk.....that is some loud ****e.
Evo...I got mine on ramps as well and disconnected the sway bar end links but i did not take it for a drive. That was mentioned in a prior post suggesting. I wonder if someone has installed a used oem strut and strut mount just to see if it disappears. Wonder if coilovers fix it...of course after the shakedown.
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Old 01-19-2017, 03:20 PM   #117
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Svillen, did you confirm yours had the looseness at the top of the wheel when sitting on level ground? I am still convinced it is the strut because of this motion and the noise I hear when I move it.. Maybe I should post up a video of this.

Before I found the strut looseness, I had the car up on ramps and tried to get a noise out of the sway bar but it was solid. I had also thought about disconnecting one of the endlinks and driving around the block to see if I still heard the noise.
Nah, there's no looseness at the top of the wheel. Yeah man, post a video.

Quote:
Originally Posted by Sub driver;
Svillen...what the funk.....that is some loud ****e.
Evo...I got mine on ramps as well and disconnected the sway bar end links but i did not take it for a drive. That was mentioned in a prior post suggesting. I wonder if someone has installed a used oem strut and strut mount just to see if it disappears. Wonder if coilovers fix it...of course after the shakedown.
I believe someone reported the coilovers fixed the issue, but I am pretty sure I read somewhere the guy said they didn't. I guess it depends on the clunk.
If someone can disconnect the end link and try it, that would be great.
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Old 01-19-2017, 10:05 PM   #118
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Nah, there's no looseness at the top of the wheel. Yeah man, post a video.



I believe someone reported the coilovers fixed the issue, but I am pretty sure I read somewhere the guy said they didn't. I guess it depends on the clunk.
If someone can disconnect the end link and try it, that would be great.
There's another thread here that mention the replacement of the axle alleviated a clunk noise. I still have some more miles before I take my car for an oil change and I will let them know that replaced the strut mounts along with the struts did not fix the dreaded clunk.
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Old 01-23-2017, 02:14 PM   #119
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Interesting....

Whiplash, from your comment it sounds as if you were able to get your clunk to go away? Or is this just a suggestion?

I was going to suggest we were talking about two different clunks but I wasn't sure they weren't related. Mine has both.

Definitely have the looseness at the top sitting on the ground, but it is tight at the bottom so it doesn't suggest control arm issue.
I haven't taken my car in to have the dealer look at it. I have been waiting for the weather to get a little better. I believe the clunk that is heard when you are stopped, or moving slowly, and turning the steering wheel Left and Right is because of 2 reasons:

1. I was under the car while someone reproduced the clunk, and I could feel it when touching the steering rack and tie rods (although less so in the tierods)

2. I have done alot of reading on the FRS/BRZ forums, on the same issue. They have a similar Electric Steering Rack as us, the difference is the motor is on mounted on the steering column, rather then directly on the rack like ours. Anyways, the FRS/BRZ guys determined it was excessive lash in the steering rack, and re-adjusting the lash or replacing the rack is the fix.

http://gt86.com.au/forum/f16/all-gt8...html#post53257

3. @Sub driver mentioned earlier that getting has rack replaced fixed the clunk when stopped or moving slowly, and turning the wheel back and fourth quickly.
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Old 01-23-2017, 06:59 PM   #120
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Originally Posted by whiplash willy View Post
I haven't taken my car in to have the dealer look at it. I have been waiting for the weather to get a little better. I believe the clunk that is heard when you are stopped, or moving slowly, and turning the steering wheel Left and Right is because of 2 reasons:

1. I was under the car while someone reproduced the clunk, and I could feel it when touching the steering rack and tie rods (although less so in the tierods)

2. I have done alot of reading on the FRS/BRZ forums, on the same issue. They have a similar Electric Steering Rack as us, the difference is the motor is on mounted on the steering column, rather then directly on the rack like ours. Anyways, the FRS/BRZ guys determined it was excessive lash in the steering rack, and re-adjusting the lash or replacing the rack is the fix.

http://gt86.com.au/forum/f16/all-gt8...html#post53257

3. @Sub driver mentioned earlier that getting has rack replaced fixed the clunk when stopped or moving slowly, and turning the wheel back and fourth quickly.
How did you manage to recreate it while being under the car?
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Old 01-23-2017, 08:08 PM   #121
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How did you manage to recreate it while being under the car?
I got the car up on ramps, and got under it while someone very slowly and carefully moved the wheel back and fourth. It needed load to reproduce it, but luckily it doesn't take much turning to reproduce the clunk, or I wouldn't have gotten under it. Not the safest thing, but I had my Jack and jack stands up for backup.
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Old 01-24-2017, 04:45 PM   #122
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So as stated in a prior post...the steering rack was replaced....steering was fine for a few eeks....and now the play and noise moving the wheel side to side while stationary is back. Steering feels vaugue not plated as when it was purchased. Kind a floats and grabs road imperfections occassionally.




, I was having two noises....one was the suspension clunk identical to svillens video on youtube. Replacement of the steering rack alleviated the noise...howver the suspension clunk is still present. I was hoping the steering and suspension were associated noises. Alas...not the case.
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Old 01-25-2017, 06:08 PM   #123
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It has to be something more basic than this. It sounds like some sort of bushing wore out prematurely. I will not take it in to the dealership until after winter when I put my summer wheels back on, so maybe it will be worse and much more apparent by then.
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Old 01-25-2017, 06:30 PM   #124
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Update,

Took mine to the dealer again where I had the oil change and check it again, the tech said he "couldn't differentiate from whether the car is normal or if it's doing something wrong" So I left since I don't have time to waste with "I don't hear it" I guess is just once you notice it and know what to expect then you can notice it. At least on my case, as my wife says she don't hear or feel anything when she drives it.

I told them that I will bring it again if it gets more evident. Back to square one. I can't wait to change it this summer, meanwhile I have to suck it up I guess, I won't be going from dealer to dealer trying to prove them there's something weird going on with the suspension. Honestly, this will be my last Subaru.
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Old 01-25-2017, 08:48 PM   #125
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Update,

Took mine to the dealer again where I had the oil change and check it again, the tech said he "couldn't differentiate from whether the car is normal or if it's doing something wrong" So I left since I don't have time to waste with "I don't hear it" I guess is just once you notice it and know what to expect then you can notice it. At least on my case, as my wife says she don't hear or feel anything when she drives it.

I told them that I will bring it again if it gets more evident. Back to square one. I can't wait to change it this summer, meanwhile I have to suck it up I guess, I won't be going from dealer to dealer trying to prove them there's something weird going on with the suspension. Honestly, this will be my last Subaru.
File a complain with SOA. More complains = quicker fix, eventually Maybe they'll come up with a fix before you change it. How will you change it? End of lease?

Btw, today I received a reply from SOA. They couldn't pull my vehicle record because they couldn't reach the service department of the dealership. Wow, what a surprise, he learned it the hard way, as I did. Just nobody picks up the phones there. The only way to communicate is by email. So, they need more time.

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