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Old 04-08-2003, 12:26 PM   #1
ctwrxwagon
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Member#: 22724
Join Date: Aug 2002
Location: Wilton, CT
Vehicle:
2002 Bah, Sold My
404whp/414wtq Wagon :(

Default Letter Of Complaint (To Subaru)

Gered Andrews
23 Coley Road
Wilton, CT 06897

Attn: Customer/Dealer Services
Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000

To Whom It May Concern,

I am writing this letter to express my displeasure and aggravation with my recently acquired Subaru Impreza WRX Sport Wagon.

During the month of August, 2002; I was in the market to finance a new vehicle. In my quest to obtain information about import performance, I came across information regarding the WRX. Originally Interested in finding an 'exceedingly quick' wagon to transport myself and my belongings to our destination – I jumped into the decision of obtaining the WRX Sport Wagon as soon as possible.

Shortly after my decision, I was in possession of a gorgeous new WRX – the platinum silver color glistened in the sun, the brakes filled the wheels out in an eye-pleasing ratio, the 'Subaru Power Bulge' awed many and finally the sheer exhilaration of driving a new vehicle was at hand. My only worries at this stage were to “break the car in” as slowly and softly as possible – I precisely followed the dealership's information regarding break-in. Not once racing the engine, always giving proper cool down and warm up time and keeping an eye on all fluids and pressures.

I finally began really driving the vehicle after the first oil change. I was truly impressed with its nimble facilities and began to encourage friends and family to definitely look at the WRX as well as other Subaru vehicles if they were in the market for a new car. Summer was practically over and Fall was beginning to show – colder weather, black ice and other Fall related difficulties began to manifest problems on the local roads.

The first difficulty with my vehicle came during the month of October, 2002. Shortly after a month of driving the vehicle, I noticed that the paint was beginning to show abnormal signs of wear after only a month of ownership. The paint problems seemed to stem from the lack of paint and clear coat on the vehicle. Further inspection found the lower portions of the doors with some type of paint coating which had runs in it. The paint on the front of the vehicle chipped and scratched with the slightest bit of sand from the road – if one was to run one's fingernail over the paint, you would leave a scratch which would not come out without buffing – mind you – that is a fingernail, not a key.

About a week after this paint issue, I ran out of windshield washer fluid – so I obtained a bottle and opened the hood to fill the reservoir. To my dismay there was a green coolant (or refrigerant) stain on the firewall --- my only thought was the system must have a leak in it. My dealer at the time, Wilton Subaru, studied the hose for about 3 minutes – then concluded that there was nothing wrong.

Strange to think that they [Wilton Subaru] did not even check the clamps thoroughly or replace the hose.

Mid-November, 2002 came around and the weather began to get a bit colder – each morning while traveling to work the clutch began to shudder [chatter] when I left my driveway and continued to do so for about 5-15 minutes of driving time. I also noticed the smell of unburned fuel which came into the passenger area of the vehicle when the blower was on for the heat. Again I contacted my dealer [Wilton Subaru] and they said to allow the vehicle to “warm up” before driving it and (since they could not replicate the problem) to keep an eye on the fuel smell – I responded that I did let the vehicle warm up before I drove it and their response was to let it run a bit longer [due to the cold conditions as of late] before driving it. Aggravated with their response I went home, let the vehicle cool down as usual; then went inside to relax for a while. I went back outside about 4 hours later, got into my vehicle, and proceeded to start it – let me rephrase that: I tried to start it.

The car would turn over but it would not fire – aggravated further, due to the combination of the clutch problem and now this, I opened the hood and checked all serviceable (from the top of the engine) connections. I got into my vehicle again, tried to start it, over and over – still to no avail. After about 20 minutes of trying – the car fired – but not without first a grinding noise and an unnerving, rough idle. Mind you, the transmission was in neutral and the clutch pedal was fully depressed. Still suffering from the aforementioned shudder [chatter], I made the best of my day and let the start-up situation “ride”.

I continued my normal routines until February 2003; between all the dealer service check-ups, car warm ups and cool downs I was having minimal troubles less the aforementioned difficulties. With about 20,000 miles on the odometer, the car began to act quite strange at full stops – the RPMs would fluctuate from 700 or so down to 0 then it would either fluctuate back up or the vehicle would stall. I went to the gas station and pulled into a parking space – the first difficulty I noticed was the semi-flat tire I had – the tire issue will be explained later. As for the RPM issue, I checked all the fluids and despite being recently serviced the car had absolutely no 'dipstick'-measurable oil. “Strange”, I thought to myself, seeming how I checked my oil at my last gas fill-up (roughly 220 miles before this problem) and the oil was just above the add area. I added just under two quarts of oil and I was back up to the full mark.

The tire issue really baffled me – when I used Wilton Subaru as my servicing dealership [I bought the vehicle from them]. They never once rotated the tires – interesting, is it not? Colonial Subaru [my servicing dealership] said that they [Wilton Subaru] should have taken care of the rotation without my requesting it. Alas, here I am at 20,000 miles with bald tires up front and what look like new tires in the rear.

Moving on; the weather is getting gradually warmer and the clutch shudder [chatter] begins to dissipate, only after months of dealing with it, with absolutely no resolve from the dealer [let alone any mention of the service bulletin regarding cold clutch shudder], the clutch now began to slip, I also began to hear a 'thud' coming from the rear of the vehicle while shifting at highway speeds.

At roughly 21,000 miles, more than 70% of which are highway miles, I went to my servicing dealership [Colonial Subaru] to complain about the clutch, the tires, the oil situation [again] and get my 22,500 mile check-up done a bit early. Not only was I assured that the oil situation was due to my lack of checking it and topping it off [even though this is a new, dealer serviced vehicle; it uses more oil than my other vehicle did (and it had a rear main leak)], but I was also informed that the clutch assembly, flywheel and tires had to be replaced – as well as the fact that the vehicle needed a brake job due to grooved rotors and pad wear. Nothing was mentioned about the thud in the rear end, only to come back if it occurs more often than not.

Knowing nothing of the clutch shudder [chatter] service bulletin, I obliged to the work in a dismayed manner due to the excessive price of the parts and service. After the work was completed – I meandered home, further infuriated with the sharp engagement of the clutch and brakes.

After 600 miles of break-in during which I used the vehicle on a daily basis (with the sharp clutch) – in traffic none-the-less. [Quite safe of a situation, indeed.] The vehicle was running a bit better than before.

A few days after the vehicle was repaired, I decided to give it its usual bath (I wash the vehicle at least two times a month). After thoroughly cleaning the vehicle – I began to dry it, upset at all the scratches, chips and primer showing – I noticed something I never noticed before. Something seemed to be stuck on both the paint and the emblems. This something was a copper or rust color and could not be removed without a picking motion with one's fingernail. I went to the local detail shop and they informed me that this might be “rail dust” and to use a “clay bar kit and a good coat of wax” on the vehicle to remove such deposits. Obtaining the necessary materials to accomplish this; 50$ later I was on my way home to work on my new project – rust removal.

Three hours and a good deal of “elbow-grease” later, the majority of these defects were gone, however there were still many bits all around the vehicle, on top of the facts that the protective black film within the wheel wells was starting to flake off and that the muffler was beginning to rust around the base of the tips [let alone the fact that the muffler was already blackened with carbon deposits from the vehicle].

I know you must receive more important complaints than the ones mentioned in this letter, however, being a Student and paying for this vehicle with my hard earned money is quite taxing on the mind and wallet when problems such as these arise [let alone having any of these problems with a new vehicle].

Even more recently (April 6th, 2003), I was on my way home – and my car began to billow blue-colored smoke from the muffler; which, according to my senses and others, had the nauseating scent of oil as well as the scent of a burning catalytic converter . This problem, in the addition to the aforementioned oil situation makes me wonder if there is an oil leak of some sort [even though I see no oil on the ground where my vehicle is parked, both at work and at home].

The only item that I was able to get covered under warranty was the brake job (rotors cut, re-surfaced and new pads). Other than that, the clutch assembly and flywheel (plus service fees) were quite costly – are these not covered under the drivetrain warranty? Is there a way I could get a new coat of paint or clear coat? What is the deal with the “rust”? How about information regarding why my tires were never taken care of at the dealership [Wilton Subaru]? I have tried countless times to ask these questions at the dealership [Wilton Subaru], however I just get treated like a peon and when I ask the same questions at Colonial Subaru, I just get a “keep an eye on it” response.

I fully believe that this vehicle has quirks and problems which could have been easily assessed and fixed by a dealer – mind you, that if the dealer assessed these problems and brought about a resolution at an earlier time, I would not be writing Subaru of America directly.

I would like a resolution to my complaints, an explanation of why I have not been treated with the respect, honesty and the diligence that every customer deserves [Wilton Subaru is the offender (more so) in this case] and I would like to know if it is possible to at least get a refund for the expenses on the drivetrain.

For my further satisfaction please inform me why customers were not notified directly of the clutch service bulletin and why, even though I have a 36,000 mile “Drivetrain Warranty”, the clutch (according to Colonial Subaru) is only covered for 12,000 miles/one year. If I was informed of this clutch warranty when I asked (before I bought the vehicle) for a complete explanation of all warranties implied and included, I would have never stepped into the vehicle to test drive it, and I most definitely would not have bought it.

I fully expect my situation to be rectified and a reply to be given within ten (10) days, otherwise I will be forced to contact your company via legal counsel.

Regards,

Gered Andrews

Vehicle:
2002 Subaru WRX Sport Wagon
24,300 Miles
Purchased August 2002

Dealerships:
Colonial Motor Company
120 Federal Road
Danbury, CT 06811

Wilton Subaru
657 Danbury Road
Wilton, CT 06897

---------------------------------

I am going to send the VIN and/or copies of my 'customer copies' of service records.

Sorry for the long-ass post... but I'd like as many opinions on this as possible.

Thanks,
-G
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Old 04-08-2003, 01:24 PM   #2
cdvma
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Member#: 21980
Join Date: Jul 2002
Chapter/Region: NESIC
Location: Central MA
Vehicle:
2002 PSM WRX (Sold)
2017 BMW X5

Default

Wow. Seems like you fell off the bad luck tree and hit every branch on the way down, sorry to hear. As for the ...

Quote:
To my dismay there was a green coolant (or refrigerant) stain on the firewall --- my only thought was the system must have a leak in it.
did you rule out that it could be cosmolene?
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Old 04-08-2003, 01:28 PM   #3
ctwrxwagon
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Member#: 22724
Join Date: Aug 2002
Location: Wilton, CT
Vehicle:
2002 Bah, Sold My
404whp/414wtq Wagon :(

Default

I have a feeling it is not grease/oil, it (according to my tastebuds and my friends) seems like coolant.

(yes, I know we are stupid for 'taste testing').
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Old 04-08-2003, 01:35 PM   #4
Chunky_Chicken
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Laguna Seca Blue

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I don't know man...

You obviously put alot of work into it, but the issues you're complaining about are pretty much what everyone's been living with (other than the smoke, are you using synthetic?).

I've got pretty much every issue you do, and I've had the car for over 70,000km. The clutch shudder goes away, there's no need to replace it. Cheap synthetics like Mobil 1 seem to get consumed. Yes the paint sucks, but they're not going to repaint your car.

As far as your letter, its a little long winded and flowery with a couple to many adjectives and words that were misused. I'd cut it down to a clear and concise (2-3 paragraphs) letter and list the issues in point form. I'd be surprised if they even read the whole thing after the first few paragraphs.

Sorry to hear about your troubles. I hope you get a favorable response, although I strongly doubt you will.


Expect to hear something like:

///////////////////////
Mr Andrews,

Thank you for taking the time to contact Subaru Customer Services regarding your vehicle. We have reviewed your case and have determined that the issues you are experiencing are not covered under the manufacturer's warranty. Please visit your local Subaru Service department for any further issues...

//////////////////////

Good luck,
-Pete

Another thing, loose the reply in 10 days part. Its not the mood you want to close with.
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Old 04-08-2003, 01:58 PM   #5
RokketRide
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Default

Quote:
.....and words that were misused.......

loose the reply in 10 days part

Lose?
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Old 04-08-2003, 02:16 PM   #6
ctwrxwagon
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Member#: 22724
Join Date: Aug 2002
Location: Wilton, CT
Vehicle:
2002 Bah, Sold My
404whp/414wtq Wagon :(

Default

Quote:
Originally posted by Chunky_Chicken
I don't know man...

You obviously put alot of work into it, but the issues you're complaining about are pretty much what everyone's been living with (other than the smoke, are you using synthetic?).

I've got pretty much every issue you do, and I've had the car for over 70,000km. The clutch shudder goes away, there's no need to replace it. Cheap synthetics like Mobil 1 seem to get consumed. Yes the paint sucks, but they're not going to repaint your car.

As far as your letter, its a little long winded and flowery with a couple to many adjectives and words that were misused. I'd cut it down to a clear and concise (2-3 paragraphs) letter and list the issues in point form. I'd be surprised if they even read the whole thing after the first few paragraphs.

Sorry to hear about your troubles. I hope you get a favorable response, although I strongly doubt you will.


Expect to hear something like:

///////////////////////
Mr Andrews,

Thank you for taking the time to contact Subaru Customer Services regarding your vehicle. We have reviewed your case and have determined that the issues you are experiencing are not covered under the manufacturer's warranty. Please visit your local Subaru Service department for any further issues...

//////////////////////

Good luck,
-Pete

Another thing, loose the reply in 10 days part. Its not the mood you want to close with.
Heh, dude -- the clutch shudder did NOT go away, the clutch had to be replaced, it got so bad that the car could not and would not engage properly. The shudder turned into slippage.

Subaru is garbage, I am ready to play a nice game of.. 'lets put contact cement in every lock of every vehicle on the lot' over at the Dealership.

I will NEVER buy another vehicle from them, my good 'ol Justy and Brat were far superior to the new impreza.
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Old 04-08-2003, 02:17 PM   #7
Chunky_Chicken
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Laguna Seca Blue

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I'm certainly no poet either, you won't get any arguments from me!

-Pete
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Old 04-08-2003, 03:38 PM   #8
kenchan
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Join Date: Feb 2002
Default

well, you dont know, you shouldn't jump to conclusions.

I think he spent a lot of headache and time to compose this
letter. considering almost 8 months of his life being
dissappointed by his car i would think that anyone in the
right business mind would spend time looking into it and
helping its customer. Otherwise I would consider lemon
law.

the clutch sudder may be a hard one to fight as a lot of
the time, its driver error that contributes to it. i can make
my clutch shudder appear and go away at my will... mines
got 17.5k miles bought in 2/02. no big issues on my car
though. also on long highway use, it is normal for a car
to experience paint chips and more corrosion under normal
use especially in snowy areas. that raw fuel smell is
probably coming from the fuel line clamps being too loose.
some people had that problem and fixed it on their own.

if i had this much trouble with my subaru, i would sell it
and never look back at subaru.
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Old 04-08-2003, 03:43 PM   #9
Chunky_Chicken
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Laguna Seca Blue

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Gered,

Its unfortunate you feel that way about Subaru; but given the feelings you expressed in your letter, I can see why.

My advice... find out whats causing the smoke, that should be covered under warranty. Then, if your still sour on the whole deal, sell the car and pick up something else. Perhaps the Evo or something along those lines. Its just a car, don't let it bother you, just ditch it. You may lose a couple bucks, but you'll save alot of hairs on your head from having to fight with SOA.

-Pete
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Old 04-08-2003, 04:22 PM   #10
ejicon
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Good letter.. Hope everything turns out o.k.
-Ells
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Old 04-08-2003, 04:59 PM   #11
scott_gunn
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Location: Palm Harbor, FL
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2009 WRX 5spd hatch
Platinum Silver Metallic

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The clutch and flywheel should have been replaced under warranty. I'd get my money back for that!
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Old 04-08-2003, 05:11 PM   #12
Steve '02 WRX
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2002 WRX
WRBP

Default

Quote:
Originally posted by Chunky_Chicken
Cheap synthetics like Mobil 1 seem to get consumed.

I don't think so, I have run Mobil 1 in my WRX since the first change for over 20K miles now and the level on the dipstick doesn't even noticeably move in my 5K intervals between oil changes. Same thing with my 100K+ mile Mustang which also uses Mobil 1. If you are using that much oil something else is wrong.
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Old 04-08-2003, 07:24 PM   #13
frankramo777
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Join Date: Feb 2002
Chapter/Region: RMIC
Location: slc
Vehicle:
08 FXT sports
wrb

Default angry??

i know the feeling
>wear items are covered under the 3/36000 warrenty. clutch disc, brakes, wiper blades even alignments( if you jumped a curb and the rim shows it they may give you a hassle

here's what you do:

1. call 1800 subaru and dont be so freaking long winded and poetic (we know you are learning stuff in school, but it just sounds too fruity)
2. call your dealer and ask for a meeting with the DSOM (district sevice and operations manager)
3. stay busy on the phone w/ these people and document everything.
4. find a dealer that is more understanding.
5. touch up the front of the car and have stonegard put on, you should see how the cars in colorado look, like they follow sanding trucks 365 days a year
6. dont hate on subaru, what the hell else are you gonna drive in the stuff you guys get in Ct in the winter?? a ford?

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Old 04-08-2003, 08:07 PM   #14
ctwrxwagon
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Member#: 22724
Join Date: Aug 2002
Location: Wilton, CT
Vehicle:
2002 Bah, Sold My
404whp/414wtq Wagon :(

Default

Hmm -- I am really thinking about complaining about just the clutch and the gas smell.

Then just repainting the entire vehicle, cleaning it up real nice, giving it a full fledged tune up, watch it some more.. and if that doesnt work - sell the piece and get my 1993 Cobra back.

Sure I have memories with the car, however... my cobra never gave me any problems. WHATSOEVER.

MMM Ford.. Found on road dead. but meh -- at least it never dug in my pockets like a gopher on LSD.
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Old 04-09-2003, 09:36 AM   #15
boosteduuarex
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Join Date: Aug 2002
Location: Middle of nowhere VA
Vehicle:
1969 Datsun SRL 311
Looking for another Wagon

Angry Some of the same problems

I have a 2002 WRX sport wagon also. 14000k mi.

Mods- MRT tubo back, MRT up pipe, MBC set at 10 and 15 PSI, CAI with stock size pipe at air flow meter, Cusco strut towers, Perrin sway bars, Perin rear end links, MRT front end links. EGT, fuel pressure, boost, and air fuel gauges. SAFC fuel computer, and HKS turbo timer.

Problems I have had so far.
-Slow leaking raidiator. Think it has a small crack in the top somewhere.
-Clutch shudder on cold days.
-Clunking sound in reverse when putting a load on tranny. (Backing up either quicker than a crawl, or backing up hill) One dealer told me this was normal, and someone on NASIOC. I have been in other WRX's that don't make that noise at all.

I made an appointment to have all of this fixed under warranty in a month or so. I got t-boned by a big pickup truck the other day, (he ran the red, and has no insurance) and the car is in a body shop for at least a month. I will let you know what they will cover and what they wont. The guy on the phone said they are all covered, but we will see.

On another note. The guy at the subaru dealership was basicly suggesting I sell my wagon and get the EVO... strange...
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Old 04-09-2003, 02:22 PM   #16
ctwrxwagon
Scooby Newbie
 
Member#: 22724
Join Date: Aug 2002
Location: Wilton, CT
Vehicle:
2002 Bah, Sold My
404whp/414wtq Wagon :(

Default

I was thinking about approaching my sales representative one last time before sending the letter off. I feel like a total dick going over the dealerhship's head on this.. but it IS a brand new vehicle and there shouldn't be any squeaks, grinds, meows, hisses, burns, puffs, or anything else, coming from it (less of course I hit one of the local animals 'round here).

All I want is NO BS, if I want BS, I'll go to Home Depot and buy 50 LBS of it. I am really on my last leg with Subaru, it is sort of sad that it has to come down to a letter. Geez.

Anyway -- Point being with this post is the following -- If subaru doesnt fix my problems I don't want the car anymore and I am just going to clean it up real nice, bring it to the dealer with all sets of keys, manuals and receipts and say look, here you can have it back, I quit. And take the financial hit from the down payment (10,000) + the 3,000 I've paid toward the vehicle already -- How do I go about this.. is it legal for me to do so.. it seems like credit suicide.. however, I'm not going to pay for garbage. Are there dealerships that will buy the vehicle off of you/buy out your loan?

I am just getting ready to get rid of the car if SOA rejects my claims in my letter.

Regards,
G
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Old 04-09-2003, 02:32 PM   #17
BryanH
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Default

DO they have a carmax around you? They buy cars all day long.

www.carmax.com

Screw taking the credit suicide hit....sell it to them and get on with life. I did that with VW.

And do yourself a favor...if you think the grass is greener in teh VW camp please think again. Its not.

EDIT: Just looked it up and the farthest north CARMX goes is Baltimore. MD..probably a littel far away for you.
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Old 04-09-2003, 02:37 PM   #18
gotsol
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08 Cayman S
White

Default

that is some tough luck man.

I can tell you that you can not just "give" a car back, I'm sure you know this and are just frustrated. Carmax will buy it, e-bay, sell it on here, but don't just kill your credit like that for no reason. When you go to buy a house in a few years, you'll hate that you did that.

The smoke thing does sound very bad. Did you buy a car that was a dealer demo? Maybe some dealership clowns beat your car bad before you ahd a chance to break it in?

i'd fight about the clutch, definately talk to the Regional Service Rep. They work for SOA not the dealer.

good luck
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Old 04-09-2003, 03:10 PM   #19
koloumb
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Location: Oregon
Vehicle:
2002 WRX Sedan
WRB

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All of this reminds me of an MG Midget I once owned a long time ago. Extremely fun vehicle, but loaded with upteenmillion problems and issues that needed my attention on a daily basis just to make the car driveable [kinda like the UTEC and bad gas]. I miss that car til this day because it was extremely fun to drive and work on - it kept me busy.

There ARE problems with this vehicle [WRX] - But, there are problems with every vehicle on the road today. No car is perfect - if it was, everyone would be driving it. IMHO - the WRX can take a beating and keep going unlike a lot of the other cars on the road.

Anyhow - It's too bad the consumer isn't aware of these issues prior to buying this car so Subaru would get of their arses and at least take responsibility and redesign/fix the issues.

_0wen_
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Old 04-09-2003, 04:32 PM   #20
deadbolt
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many

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Quote:
Originally posted by ctwrxwagon


Subaru is garbage, I am ready to play a nice game of.. 'lets put contact cement in every lock of every vehicle on the lot' over at the Dealership.
Real mature there, if anything happens at that dealership, now you have admitted that you are interested in vandalizing their facility, they will come to you first. Smart move!
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Old 04-09-2003, 04:35 PM   #21
deadbolt
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Quote:
Originally posted by ctwrxwagon


Anyway -- Point being with this post is the following -- If subaru doesnt fix my problems I don't want the car anymore and I am just going to clean it up real nice, bring it to the dealer with all sets of keys, manuals and receipts and say look, here you can have it back, I quit. And take the financial hit from the down payment (10,000) + the 3,000 I've paid toward the vehicle already -- How do I go about this.. is it legal for me to do so.. it seems like credit suicide.. however, I'm not going to pay for garbage.
That IS credit suicide. That is called an involuntary repo. Dumb move IMO. If you have put $13000 into the car you should be able to sell it for what you owe on it, do that, don't do something boneheaded like turn it in unless you want to be driving $500 cars for quite a while.
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Old 04-09-2003, 05:49 PM   #22
Takashi
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Location: Redondo Beach, CA
Vehicle:
2012 STi Hatch
SWP

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Quote:
Originally posted by deadbolt


Real mature there, if anything happens at that dealership, now you have admitted that you are interested in vandalizing their facility, they will come to you first. Smart move!
i think (now, i'm not sure...) he was joking.
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Old 04-09-2003, 05:57 PM   #23
deadbolt
Scooby Specialist
 
Member#: 990
Join Date: Feb 2000
Location: Byoootiful WNC
Vehicle:
96 Brighton and...
many

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Quote:
Originally posted by Takashi


i think (now, i'm not sure...) he was joking.
Doesn't matter if you are joking or not, if you go onto the internet and publicly state you are thinking of doing something, in the event it happens you are the prime suspect.

If someone threatens to kill someone, then that person ends up being killed who do you think they will come after first?

The anonymity of the computer seems to lend itself to boasting and threatening although all it takes is a simple click to trace an IP address right back to your living room.
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Old 04-09-2003, 08:52 PM   #24
ctwrxwagon
Scooby Newbie
 
Member#: 22724
Join Date: Aug 2002
Location: Wilton, CT
Vehicle:
2002 Bah, Sold My
404whp/414wtq Wagon :(

Default Wasnt the first time and won't be the last.

In all honesty I HAVE been a prime suspect in two different cases when I said something to the effect of causing harm to something elese whilst online.

Heh.. go figure. Gotta love it thought since I didn't do it and I wouldn't -- why ruin everyone elses (most likely more interesting ways) of getting the job done.

-G
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Old 04-09-2003, 10:09 PM   #25
Mike Wevrick
RIP 1/19/64 - 7/23/11
Scooby Guru
 
Member#: 24654
Join Date: Sep 2002
Chapter/Region: NESIC
Location: saraseager.com
Vehicle:
1957 Taggart Comet
atlasshruggedpart1.com

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good letter. I recommend trying to make it a little more concise. Also drop the request for a reply within 10 days--you won't get one no matter what. Threatening to approach them through a lawyer will probably not worry them.

good luck!
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