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Old 01-29-2009, 04:43 PM   #151
Louie
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Chapter/Region: MAIC
Location: Middle River
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2014 Audi a6
Daytona Gray

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Quote:
Originally Posted by cblack417331 View Post
Hey I stopped in there yesterday, and the place is very nice. Rick is there any chance i could get a look up your drsss??

Wha? OMG!



What do you guys recommend for some blown struts?
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Old 01-30-2009, 10:50 AM   #152
DiscoGsus
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Member#: 47646
Join Date: Nov 2003
Chapter/Region: RMIC
Location: CO
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0511 RallyBaja
DGM Sedan

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Quote:
Originally Posted by Louie View Post
What do you guys recommend for some blown struts?
I'd go out on a limb and say... "new struts"
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Old 01-30-2009, 12:53 PM   #153
IAG Performance
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Vendor Sales Rating: (66)
 
Member#: 158123
Join Date: Sep 2007
Chapter/Region: MAIC
Location: www.iagperformance.com
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Originally Posted by DiscoGsus View Post
I'd go out on a limb and say... "new struts"
I PM'd you Louie






Rick
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Old 01-30-2009, 03:38 PM   #154
9vapors
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Chapter/Region: MWSOC
Location: IA
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I once looked up Rick's dress... Moved to NY shortly after...

We need to get moving on my car!!! $$$
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Old 01-30-2009, 04:28 PM   #155
Louie
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Quote:
Originally Posted by DiscoGsus View Post
I'd go out on a limb and say... "new struts"
oh look at the funny guy...



hey can I get my hup-caps back ghsus?


Rick knows what I'm asking about.. but thanks for playing.
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Old 01-30-2009, 08:22 PM   #156
wrxSIN
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did you do your
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Thanks for the alignment today IAG.

Sorry for being sucha difficult customer

-Kenneth
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Old 01-31-2009, 12:38 AM   #157
silverF4turbo
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Chapter/Region: MAIC
Location: DC
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4 -valve Derper
Let's JDM styling!

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Quote:
Originally Posted by IAG Performance View Post
It is a 5 step process that makes an old foggy headlamp lens look like new again. Nothing you need to worry about with your 07.. More tailored for the foggy bugeyes.

JJ
I had this done by IAG to clean up my bugeye JDM projectors that got a slight haze around the edges after being in storage for a few months

Looks crystal clear and has stayed haze-free ever since... even the small scratch I put on it while re-installing one time about 95% disappeared

Thanks guys!
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Old 01-31-2009, 02:46 PM   #158
IAG Performance
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Chapter/Region: MAIC
Location: www.iagperformance.com
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Quote:
Originally Posted by Louie View Post

Rick knows what I'm asking about.. but thanks for playing.
Nobody knows Louie quite like me...

Quote:
Originally Posted by wrxSIN View Post
Thanks for the alignment today IAG.

Sorry for being sucha difficult customer

-Kenneth
Kenneth, you don't have to keep apologizing... In all honesty, I really don't know why you feel that you were being difficult... We had a really cool group of guys in the showroom throughout the day yesterday!

Quote:
Originally Posted by silverF4turbo View Post
I had this done by IAG to clean up my bugeye JDM projectors that got a slight haze around the edges after being in storage for a few months

Looks crystal clear and has stayed haze-free ever since... even the small scratch I put on it while re-installing one time about 95% disappeared

Thanks guys!
Glad to hear you're still happy with the results! Hopefully we'll see you again sometime soon!

Hope everyone has a great weekend. We certainly do appreciate your continued business!

Rick
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Old 01-31-2009, 02:58 PM   #159
wrxSIN
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did you do your
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Quote:
Originally Posted by IAG Performance View Post
Kenneth, you don't have to keep apologizing... In all honesty, I really don't know why you feel that you were being difficult... We had a really cool group of guys in the showroom throughout the day yesterday!

Rick

I have no idea. I think its cause my indecisiveness has always caused me trouble in the past

nice meeting big16g and rippen griffen as well.
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Old 01-31-2009, 07:48 PM   #160
IAG Performance
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Location: www.iagperformance.com
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Originally Posted by wrxSIN View Post
I have no idea. I think its cause my indecisiveness has always caused me trouble in the past

nice meeting big16g and rippen griffen as well.
It's all good! We are lucky to have some super cool customers. You are not an exception to that.

Thanks again,
JJ
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Old 01-31-2009, 10:31 PM   #161
wrxSIN
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did you do your
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Originally Posted by IAG Performance View Post
It's all good! We are lucky to have some super cool customers. You are not an exception to that.

Thanks again,
JJ

haha. not to mention i convinced my friend to get his fenders rolled at your place!! do i get like a special membership price now?
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Old 02-01-2009, 05:53 PM   #162
RedRadioFlyer
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Member Sales Rating: (3)
 
Member#: 150024
Join Date: May 2007
Chapter/Region: MAIC
Location: HR: VA
Vehicle:
2005 WRX Wagon
RED

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Once again I want to thank J J, Rick, and the staff of IAG for an excellent
job on my wagon Saturday. Their customer service is top notch and
outstanding. They stayed beyond closing time to get my wagon done in the
correct way. I definitely recommend their shop for anyone in MAIC.
The ride home was fun today. The rotors and brake pads are amazing.
I'll let you guys know a head of time when I'm ready for that tune by Jorge!
See you guys at the next Shop Swap Meet!?

~LE

OH!
Quote:
Originally Posted by wrxSIN View Post
nice meeting big16g and rippen griffen as well.
Just want to show that VA guys are going the distance to get the same
Customer Service too.
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Old 02-01-2009, 10:56 PM   #163
wadejg
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Member Sales Rating: (3)
 
Member#: 41649
Join Date: Aug 2003
Chapter/Region: MAIC
Location: Easton, MD USA
Vehicle:
2004 Forester XTi
PSM

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I also want to say thanks to the guys at IAG. Also stayed late for me on Saturday to get my BMW aligned and made sure everything was perfect with my Forester XT. They listened to what I wanted from the cars to get them set up correctly. Took care of the perfectionist details I usually only get when I work on my own cars. It is what very few shops do. Also did a great job tracking down a repair issue. It was a motor sound...which is a PITA to figure out from customer descriptions.

They definitely went the extra mile, have a great showroom, and tons of great parts in stock.

Worth the 2 hour drive,
Justin Wade
2004 FXTi
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Old 02-02-2009, 11:11 AM   #164
Rippen Griffen
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Member Sales Rating: (21)
 
Member#: 91708
Join Date: Jul 2005
Chapter/Region: MAIC
Location: Chesterfield, VA
Vehicle:
2019 Veloster N
06 OBP - Sold

Cool Going the Distance!

Quote:
Originally Posted by RedRadioFlyer View Post
Just want to show that VA guys are going the distance to get the same
Customer Service too.
Speaking of Going the distance... IAG is really going the distance!!! They have sent their mechanic to look over my car, and I work 3.5 hours from IAG

Here is the story: Getting up at 5 am, I drove my 05 Saab 92X Aero (WRX wagon equivalent) to IAG on Friday morning to have the 105k service done. Timing belt, water pump and thermostat replacement. As I said above, it's a 3.5 hour drive from Richmond, VA to their shop...So, it's not a short trip! I was very happy to have my friend Jon (big16gwrx) with me, to keep me company on the trip.

They worked on my car in the morning, and found out that I needed a pulley replaced. It was a not pulley that IAG normally keeps in stock, so they/we had to wait a few hours for the part to arrive from Subaru. When the part arrived they went back to work my car, and finished putting the car back together around 6 pm.

After that I drove to Centerville, VA to meet with Angus (Oodles-of-Noodles) to install Hella Supertones. Left his house and drove to Springfield, VA to meet with Ryan (labcoat), to get a front swaybar. And drove home, arriving home @ 1 am. A long and exhausting day of driving!!!

Sunday, my family and I were driving back north to NOVA, to visit with my parents, and I took an exit to fill up the gas tank. And I noticed a thumping noise coming from the engine Pulled the car into a parking space and looked under the hood, the crank-pulley was wobbling around as the engine was running I shut the engine off, grabbed my tool box from the trunk, and set to work removing the accessory belts. When both belts were off, the crank pulley bolt easily spun off using my fingers. I spent the next 30 mins., walking from one service station to another to find a 22mm socket (I had my tool box with me, but don't usually have a need for a socket that large). Thankfully a truck service man had the socket I needed and I was able to put the car back together.

Monday morning, I called J.J. at IAG to let him know what happened. He suggested that I drive back up there, to have the mechanic(s) look over the car, to see if any damage was caused by the loose crank pulley. I explained that it was a 3 hour drive to come back to IAG...So, J.J. said, Here's what I'm going to do...I'm going to send my mechanic and the IAG trailer down to you. The mechanic will inspect the car to see if there are any other problems, and make the repairs if he can. If he finds something that he can't fix while he is there, then we will put your car on the trailer and bring it back to the shop to fix your car.

Edit: The mechanic (James, I think) showed up and went back through the whole install, checking wear on the belts, re-tightening bolts, check coolant level, running the engine to see if the crank pulley was damaged/warped and scanning with OBD II scanner for codes. Everything checked out OK! IAG has gone above and beyond my expectations!

Thanks a bunch! Hope to visit you all again later this year

Last edited by Rippen Griffen; 02-02-2009 at 03:05 PM.
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Old 02-02-2009, 12:13 PM   #165
IAG Performance
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Vendor Sales Rating: (66)
 
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Join Date: Sep 2007
Chapter/Region: MAIC
Location: www.iagperformance.com
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Adam,

Thanks for the kind words, especially in a situation like this. As I indicated on the phone with you, I can't express in words how sorry I am that you had an issue. I am thankful that you are being understanding about it. As we discussed, we have not had any quality control issues in the past but that being said, we are only human. Mistakes happen, but what sets a good shop apart from not a good shop, is how a problem is handled. I hope that we are handling the problem to your satisfaction. Again, I am truly sorry that there was even an issue to begin with.

Regards,
JJ
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Old 02-02-2009, 03:06 PM   #166
Rippen Griffen
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Join Date: Jul 2005
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Location: Chesterfield, VA
Vehicle:
2019 Veloster N
06 OBP - Sold

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IAG has gone above and beyond my expectations!
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