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Old 10-30-2001, 01:01 PM   #1
rupteur7000
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Member#: 11585
Join Date: Oct 2001
Location: -TEAM 614- (Boston)
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02 2.5RS
i am also not a p****

Unhappy damn subaru dealer

i am getting literally screwed by my subaru dealer to get my car fixed, it was vandalized, and they say that if i don't get it fixed at a subaru dealer, the warranty will be void on the parts changed, but they are over charging on the parts they ordered.
i was thinking of bringing the car to another place and do part of the repair myself. but subaru will not let me do that, or even get some parts myself.

what should i do? what can i do?

i need all you guys to help me as i know you care about seeing a very good little scooby back on the road after almost one month of sitting around!!!

thanks you all

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Old 10-30-2001, 01:09 PM   #2
Javabean2
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Sorry, no answer here, but man, literally getting screwed must hurt

Your Onion Horoscope: "You will be metaphorically drawn and quartered for continual misuse of the word "literally."
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Old 10-30-2001, 01:11 PM   #3
Stubaru
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With weird warranty questions like this, especially ones that you think are not in the best interest of you or your car, or ones that you think "don't sound" like Subaru. It never hurts to email Subaru of America. In fact they are normally very good about responding and giving assistance, especially concerning warranty issues. You can then goto your dealer and tell them what Subaru high commans says, and perhaps this will help them to see things your way. least this is my experience with a simlilar situation.

hope this helps
Stu
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Old 10-30-2001, 01:28 PM   #4
Jademonkey
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If you are replacing the parts with oem stock parts and are doing the labor yourself, there shouldn't be any problem with the parts warranty. But if you installed it wrong (and they can prove it)...As far as that goes though, yeah you're getting screwed. It sounds fishy for them not to allow you to get the parts yourself (if you're getting OEM stuff)... I'd go with Stu..and contact SOA on that one.

What happened to your car exactly?
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Old 10-30-2001, 01:34 PM   #5
RJ
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mind if i ask which subie dealer? i'm in the midst of my annual-pre-winter should i or shouldn't i buy a subie. thanks.
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Old 10-30-2001, 02:01 PM   #6
kurichan
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If there is another dealer close, try them. I'm sure they'd love to win your business. Dealers make most of their money on warranty work!
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Old 10-30-2001, 02:16 PM   #7
rupteur7000
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i would love to take it elsewhere, but my problem being that it has no wheels, ignition is gone, and the engine doesnot look like it is running, it is hard and expensive task to do.

plus the next subaru dealer is about 45 min. away.

i can't even the work at home, cause i have no garage, or even a drive way, and subaru won't let me use the back of their lot.

my car was stolen, driven for about 500 mi., then stripped down to not much. they bent the steering column and most components around the engine(!!!!)

how can i contact subaru of america?

the dealer is Norwood subaru MA

thanks
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Old 10-30-2001, 02:19 PM   #8
Turbo4me
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Isn't your insurance involved? Call them and tell them that you think the dealer is overcharging. That should wake them up.

Curt
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Old 10-30-2001, 02:20 PM   #9
jmott
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who cares what they charge? isnt insurance paying?
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Old 10-30-2001, 03:06 PM   #10
rupteur7000
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i am also not a p****

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i am cheap

the insurance already paid, and i am trying to not have to pay the deductable i am supposed to.

i am a college student, can't afford to drop 1G on a brand new car i bought 5 month ago....

let me know if you got any parts you are willing to sell for cheap.
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Old 10-30-2001, 03:07 PM   #11
Stubaru
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The best way to contact Subaru of America would eb to goto their webstie. WWW.subaru.com. The rest should be pretty straight forward.

STu
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Old 10-30-2001, 03:19 PM   #12
Turbo4me
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First, buy the rims here (classifieds). That should save you a buck or two, and who cares about the warranty on the rim. There may be other stock parts as well.

Second, what they say about the warranty on the engine is probably true. If you have a non-subaru shop fix it, it may void your warranty.

Third, call exeter subaru in NH (1877subaru9) and see if they can help you out at all.

Also remember that even though the insurance company has paid, there may be hidden damage that they will have to pay for later.

Curt

Edit: 2 stoopid 2 right write number down

Last edited by Turbo4me; 10-30-2001 at 03:44 PM.
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Old 10-30-2001, 03:35 PM   #13
rkkwan
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Well, no offense, but it does sound like you're cheap. And shouldn't your insurance company pay you based on what Norwood quote you? Is the $1000 your deductible?

Anyways, Norwood is running a for-profit business, and things around Boston is usually expensive. And it's understandable that they don't want you to bring your own parts. They need to make a profit from selling the parts too.

Curt's suggestion is pretty good. I think you can definitely get a set of wheels here (They are around $500 for a set, and that alone will save you $800 or so, compared to what SoA list's price for the WRX wheels). After that, if you don't mind the hassle, then you can tow the car around town to other dealerships. Planet Subaru is only like 17 miles away...

BTW, phone number for Exeter is 877-subaru9.

Also, you can post on the New England forum. You can probably get more help there.

-Ray
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Old 10-30-2001, 03:39 PM   #14
hkwan
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As much as I hate the dealer, I believe they are correct in this case. Why would they want to sustain / continue the warranty on parts that someone else put on/repair? The service from the dealership usually follow certain protocol/guideline/standard procedure from Subaru and if you let any other shop mess with your car, the dealer shouldn't be spending time, back-tracking what someone else has done, right or wrong.

Now, there are always room to negotiate. Just talk to the manager, and comparing prices b/w several different dealership if you still want warranty on your car.
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Old 10-30-2001, 04:51 PM   #15
rupteur7000
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Location: -TEAM 614- (Boston)
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i am also not a p****

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i'd like to thank you all for your very quick replies.

I have come to an agreement with the dealer, but i will keep in mind your suggestions if there is a next time (god knows i hope not)

keep up the great work!!
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Old 10-30-2001, 04:58 PM   #16
hkwan
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Now that's wrong, R-7000. How can you not tell us what kind of agreement you have with the dealer after we've given you our honest opinions .

Good luck.
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Old 10-30-2001, 05:12 PM   #17
PBandJ
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HKwan has a good point! Yea we are nosey but spit it out man! You prob may help someone else down the line.

PBandJ
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Old 10-30-2001, 05:46 PM   #18
Turbo4me
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97 Miata, 96 Landcruiser

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BTW,

Buy an alarm system

Curt
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Old 10-30-2001, 05:57 PM   #19
whtstr
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write a letter to SOA to ask them and make sure fixing it at other shop will not void the warranty.
any other ideas?
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Old 10-31-2001, 09:43 AM   #20
rupteur7000
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Join Date: Oct 2001
Location: -TEAM 614- (Boston)
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02 2.5RS
i am also not a p****

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the agreement with Norwood subaru is that they are gonna fix the steering column and that is it!

they finally agreed to let me fix the rest, they'll inspect the work i do and let me know if it voids the warranty or not.

so now the search for cheap parts has begun!!!

i need hood, fenders, bumpers, lights, seats, shift knobs, radio, wheels, and of course the carpet!!!

so wish me luck
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Old 10-31-2001, 10:12 AM   #21
Turbo4me
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They stole your CARPET?!?!?!

Curt
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Old 10-31-2001, 10:17 AM   #22
rupteur7000
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02 2.5RS
i am also not a p****

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yup, or at least what didn't rip when they yanked on it!!!

i am thinking about leaving it like that, without carpet, it is supposed to be around 50Lbs lighter now, but it might get cold in the winter
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Old 10-31-2001, 05:45 PM   #23
PBandJ
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Location: Beautiful SW burbs of Chicago
Vehicle:
???? WRX WAGON
Rippin Rally Blue

Lightbulb

Here is an idea I did with my 72' Blazer. Pull all the insides out. (ie. seats, carpet, etc) Then get it Rhino Lined! When it gets dirty, just hose it out! The weight factor might be a prob but it would be better than strait metal. They come in colors too!

PBandJ
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Old 10-31-2001, 11:40 PM   #24
hayscoob
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No dealership can outright come out and say they can and will void any or part of your warranty for having work and/or parts that are non SOA approved. This tid-bit of information is spelled out in the Magnuson-Moss Warranty act. There is specific iformation stating your rights as a consumer relating to info about the use of aftermarket and OEM parts and service performed and installed on your car. This is an important right you have and you need to know it. Once you have a copy of the M-MWA and have the "LAW" on your side. Go ahead and pay them a visit and show them your rights in black and white. This dealership like many others are simply ignorant errogant A-HOLES.

I manage a car audio store here is California and I get this crap all of the time from the dealers. And it is indeed just a load of crap. It's just greed that's all. The irony is, they get paid for warranty work from SOA just not paid enough. The retail parts and service is the bread and butter for a dealership. Not new car sales. I wish you good luck.

Paul.
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