I'm new to the EDO team, so I do apologize for not knowing about this particular case and how you were mistreated, Jake. I had initially started a PM, but I wanted to make it public that I am here to help you as best as I can.
I will say that the EDO team has changed quite a bit. I was brought in to the team roughly 3 weeks ago, and I will say that we have been running smoothly ever since. If you would please let me know of your situation so I can better assist you in resolving this issue, I would really appreciate it.
If you don't want to make it public, you can PM me personally, or give me a call.