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Old 07-27-2017, 09:14 PM   #1
TrapMickey
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Default Subaru Warranty Denied.. Anything I can do?

Long story short, I took my car into a Subaru Dealer with some cosmetic mods on it. Nothing performance wise has ever been on the car and my front differential is sheared down. After inspecting the car they found inside that the transmission has been messed up and it was due to aggressively driving the car. However, I do not aggressively drive the car. It is a 2017 Wrx Limited and I only have 8,000 miles on the car. Purchased it brand new. But because I had aftermarket wheels on my car (Volk TE37SL 18x10+40) they say that helped with the damage in conjunction with the false accusations of me agressively driving. Anything I can do? The Rep from SOA (Senior Warranty Representative) has already said she is the highest person I can speak to and that no one is above her but she is only the first person I talked to. I do not want to get screwed over on this on some false claim made on me.
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Last edited by TrapMickey; 07-29-2017 at 09:08 AM. Reason: Misspelling and had to add a few words left out.
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Old 07-27-2017, 11:22 PM   #2
RexKwonDo
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Probably won't help much, but I would demand to see definitive proof to back up their claim that you were "driving aggressively". What's the title of the person you spoke with at SOA?

What type of wheels (make, model, fitment) did you have on the vehicle?
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Old 07-27-2017, 11:30 PM   #3
avikm289
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i had a similar issue with rust on my 12 wrx (on the quarterpanel above the tail light), when i went to the dealership the guy started taking pictures under the hood (i had a pw intercooler and some engine dress up items). i asked him how does that cause rust on my rear quarter panel and he completely ignored me. i had to get a body shop to contact them saying it wasnt properly sealed from factory, and after everything was said and done they only paid for half of it, and yes it was under the rust warranty. try getting a transmission shop to help you out.
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Old 07-28-2017, 01:18 AM   #4
TrapMickey
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Default Wheels

2017 WRX Limited with Volk TE37SL 18x10+40 (Not Reps they are real) with 265/35/18 RSR tyres. I am unsure of the position of the Rep but I think she is the field inspector that they send out.
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Old 07-28-2017, 09:54 AM   #5
powder8
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this is a transmission failure and should be covered under warranty. call the subaru 800 number i think its 1800subaru3. start a case with soa and go from there. unless i missed something and you already did that. dont talk to the dealer anymore until you hash this out with someone from soa. as for aggressive driving im sure they have logs of peak boost top speed etc... so i mean they can say you were "driving aggressively" but isnt that what the car is built for?? but lets say you missed a gear like 5th to 2nd on accident overboost and high load can break ****... if it was your fault you still have a good chance of getting a good will trans from subaru. for god sakes next time you take the car there put the stock wheels back on. 2017 with 8000 miles...what is your experience level with manual transmissions? did you learn on this car?

sorry for all the questions. its just that if something like this happened to me id have someones ass.

edit: so the "rep" from soa did you speak with her over the phone and was that initiated through the dealership or your own contact? is she a regional rep or someone from corporate?

Last edited by powder8; 07-28-2017 at 10:01 AM.
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Old 07-28-2017, 10:42 AM   #6
MadScientist84
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Man, i really hope you get this sorted out, and they take care of you. If you're being honest, then this is total BS. How the hell can aftermarket wheels hurt the trans? Unless you're running 30" rims with full racing slicks, launching/flat-foot-shifting, this is a cop-out. The more i read about the BS ways Subaru tries to get out of (legitimate) warranty repairs, the more i think about just saying f-it to my new car warranty and going Stage 2 now.

Are we supposed to now be afraid that adding a lip kit, rear diffuser, tint, slotted rotors, springs, and rims to our car will somehow magically void our powertrain warranty just because the car "looks aggressive?" Do we have to worry that they'll say the non-OEM lip kit produced too much downforce and created too much stress for the drivetrain, steering, A/C? I don't have my OEM rims anymore. I had to replace them due to the previous owner curb rashing them. Am i now supposed to go buy OEM wheels, with a set of OEM tires, in the event i have to take my car in for warranty work? My replacement wheels are the same size as OEM, just gold. Just because a girl might dress like a whore, doesn't mean she is one...

Were there slugs in the trans? Were there shattered gears? Were there burn marks on the flywheel, was the clutch destroyed? How did they come to the conclusion of "aggressive driving?" What is their proof?

Last edited by MadScientist84; 07-28-2017 at 11:03 AM.
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Old 07-28-2017, 12:15 PM   #7
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Quote:
Originally Posted by MadScientist84 View Post
Man, i really hope you get this sorted out, and they take care of you. If you're being honest, then this is total BS. How the hell can aftermarket wheels hurt the trans? Unless you're running 30" rims with full racing slicks, launching/flat-foot-shifting, this is a cop-out. The more i read about the BS ways Subaru tries to get out of (legitimate) warranty repairs, the more i think about just saying f-it to my new car warranty and going Stage 2 now.

Are we supposed to now be afraid that adding a lip kit, rear diffuser, tint, slotted rotors, springs, and rims to our car will somehow magically void our powertrain warranty just because the car "looks aggressive?" Do we have to worry that they'll say the non-OEM lip kit produced too much downforce and created too much stress for the drivetrain, steering, A/C? I don't have my OEM rims anymore. I had to replace them due to the previous owner curb rashing them. Am i now supposed to go buy OEM wheels, with a set of OEM tires, in the event i have to take my car in for warranty work? My replacement wheels are the same size as OEM, just gold. Just because a girl might dress like a whore, doesn't mean she is one...

Were there slugs in the trans? Were there shattered gears? Were there burn marks on the flywheel, was the clutch destroyed? How did they come to the conclusion of "aggressive driving?" What is their proof?
it's obvious isn't it? Volk TE37 = #becauseracecar
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Old 07-28-2017, 01:57 PM   #8
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Quote:
Originally Posted by IndecisiveS12 View Post
it's obvious isn't it? Volk TE37 = #becauseracecar
I actually have the SAME wheels as the OP, just repos. I like the look of aggressive looking cars, and i feel like it seems Subaru is targeting owners just based on suspicion. What's stopping them from saying your ultra-high performance (non-run-flat) DOT tires (not drag radials) were too much for the stock drive train to handle, and contributed to a failure? Or that your non-OEM lip kit added too much down force, and your bearing failure was caused from "over working the engine" because the engine had to "work harder" to over come it. I know this is very exaggerated, but you see my point.

If the OP wasn't launching at 6K RPMs, wasn't flat-foot shifting, didn't accidentally shift from 6th to 1st (which would all be obvious upon tear-down), and had no AP installed, it should be cover no question. I'd like to hear the Reps definition of "aggressive driving," too. ANY drive-train failure can be attributed to "abuse" if they want to. Now if the OP come back and says that his flywheel surface looked like a rainbow, the clutched was gone, the pressure plate was shattered, and he stripped off all his teeth in the tyranny, then OK, he might have been a little "aggressive." If he comes back and says they told him that the extra 20mm of tire tread was too much for the drive-train, and that by just the way his car looks, it looks like it could have been driven "aggressively," then that is total BS and i'd fight the hell out of it.

One thing the OP didn't mention was age; I wonder how old he is? If he's under 30yo, I have no doubt that also played a role.

/rant

Last edited by MadScientist84; 07-28-2017 at 02:17 PM.
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Old 07-28-2017, 02:13 PM   #9
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#1. Get it in writing why they're denying warranty.
#2. Magnuson-Moss warranty act, read up on it and throw it in their face (best if accompanied by a claim letter sent by a lawyer).

Get ready for a fight, but if you're telling us all the facts, you'll win.
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Old 07-28-2017, 06:55 PM   #10
powder8
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Quote:
Originally Posted by kaos200 View Post
#1. Get it in writing why they're denying warranty.
#2. Magnuson-Moss warranty act, read up on it and throw it in their face (best if accompanied by a claim letter sent by a lawyer).

Get ready for a fight, but if you're telling us all the facts, you'll win.
yeah get a pdf of mag-moss and read up
just having the knowledge has helped me a lot. mentioning it to a service advisor or warranty company shows you mean busines

ive had the pictures taken and it "noted" in my account over a cat-back and i fought them for any documentation of it to be removed. it was done by the tech on his own accord. it really pissed me off though and the service manager took care of me.
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Old 07-28-2017, 08:10 PM   #11
TrapMickey
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Quote:
Originally Posted by powder8 View Post
this is a transmission failure and should be covered under warranty. call the subaru 800 number i think its 1800subaru3. start a case with soa and go from there. unless i missed something and you already did that. dont talk to the dealer anymore until you hash this out with someone from soa. as for aggressive driving im sure they have logs of peak boost top speed etc... so i mean they can say you were "driving aggressively" but isnt that what the car is built for?? but lets say you missed a gear like 5th to 2nd on accident overboost and high load can break ****... if it was your fault you still have a good chance of getting a good will trans from subaru. for god sakes next time you take the car there put the stock wheels back on. 2017 with 8000 miles...what is your experience level with manual transmissions? did you learn on this car?

sorry for all the questions. its just that if something like this happened to me id have someones ass.

edit: so the "rep" from soa did you speak with her over the phone and was that initiated through the dealership or your own contact? is she a regional rep or someone from corporate?
The Rep from SOA is a Senior Warranty Rep and no I did not learn on this car. I am not expert by any means but I do know how to confidently. She is from the Regional from what I understand. The dealer also misdiagnosed the issue and said the clutch was done and that I would have to buy a new one but I told them that was not the problem because I had the car looked at by a shop who is very knowledgeable about Subaru WRX/STI and he informed me that he could not do any work because it was either transmission related or the front Diff. I told that to Subaru and they completely ignored it and blamed it on the clutch and "aggressive driving". I then called SOA at that point and even though the clutch was not covered under warranty they would cover it under the "good will". When they put the new clutch in the same problem was still there and now they are telling me I need to replace the entire transmission.
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Old 07-28-2017, 08:25 PM   #12
TrapMickey
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Default Pix of the Clutch and trans

I can email someone pictures of the clutch and trans tear down. I can't post them here for some reason but this denial for warranty is a load of horse s***. I am going to fight it 100% just trying to get as much fuel for my fire to burn these MF's. I'm 28 btw
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Old 07-29-2017, 09:51 PM   #13
CosmoTheCat
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You burned through a clutch in 8000 miles?
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Old 07-30-2017, 12:11 AM   #14
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So your car was acting up, you brought it in, they said it was the clutch and that they wouldn't cover it, SOA intervened and said they would good-will the clutch (which is not entirely true - you have a 3/36 wear item warranty, Items covered are brake pad/shoe linings, clutch linings, and wiper blades), they replaced it, and then the car was still doing whatever it was before, so you went back to the dealer for warranty work, and they said go pound sand, you abused the car?

That doesn't sound right - they didn't say anything else? You definitely don't have an AP or anything like that installed? Did you approach them in a really aggressive manner (shouldn't matter, but it does)? What exactly is wrong with the transmission? Sounds like they aren't outright blaming the wheels, just saying that they didn't help (going in rambling on about magnuson-moss and trying to sound like a lawyer, or actually lawyering up, and the service folks will just clam up if they feel they are justified - they'll turn it over to their legal and let lawyers deal with lawyers - maybe that ends quickly, maybe it drags out)

Just doesn't add up, based on my experience with dealers (granted - different dealer, different state) - have you tried going to another dealer?
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Old 07-30-2017, 12:17 PM   #15
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Old 07-30-2017, 04:21 PM   #16
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that failure looks like you dumped the clutch.
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Old 07-30-2017, 04:44 PM   #17
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I have never dumped the clutch of launched the car
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Old 07-30-2017, 04:57 PM   #18
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Quote:
Originally Posted by TrapMickey View Post
I have never dumped the clutch of launched the car
well someone sure has been by the looks of the heat marks on the pressure plate and how the disc looks. a clutch that hasnt been abused doesnt look like that.
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Old 07-30-2017, 06:57 PM   #19
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So you've never let anyone borrow/drive your car, ever? Not even roomates that might "borrow" the car now and then? The teeth are all gone on the end of the pinion shaft... that doesn't typically just happen! Gears usually lose teeth due to shock loading... It looks like they broke off and the stumps were ground down on the driven gear in the front differential... what was on the magnet when they pulled it to drain the transmission? You are saying you were driving it, then it started acting funny?
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Old 07-30-2017, 07:05 PM   #20
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So you've never let anyone borrow/drive your car, ever? Not even roomates that might "borrow" the car now and then? The teeth are all gone on the end of the pinion shaft... that doesn't typically just happen! Gears usually lose teeth due to shock loading... It looks like they broke off and the stumps were ground down on the driven gear in the front differential... what was on the magnet when they pulled it to drain the transmission? You are saying you were driving it, then it started acting funny?


Maybe he bought a tester?
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Old 07-30-2017, 07:17 PM   #21
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Originally Posted by DrD View Post
So you've never let anyone borrow/drive your car, ever? Not even roomates that might "borrow" the car now and then? The teeth are all gone on the end of the pinion shaft... that doesn't typically just happen! Gears usually lose teeth due to shock loading... It looks like they broke off and the stumps were ground down on the driven gear in the front differential... what was on the magnet when they pulled it to drain the transmission? You are saying you were driving it, then it started acting funny?


Yes I got off of the freeway a little ways from my place the car was driving perfectly fine and the when I went to accelerate at the light the car felt as if it was trying to accelerate in 3/4 gear. I threw my hazards on and did 15/20 for a couple miles to get it home. Later then I called a tow truck to take it to the shop to where I learned it was something to do with the trans / front diff. He didn't perform that kind of work and told me to take it into Subaru. And no one drives my car, my girl nor my roommate can drive stick plus I don't let anyone mess with my lady.
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Old 07-30-2017, 07:20 PM   #22
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I have never driven near as hard as the cars that are being driven in Subaru WRX/STI promotion videos.
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Old 07-30-2017, 07:22 PM   #23
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Originally Posted by n2oiroc View Post
well someone sure has been by the looks of the heat marks on the pressure plate and how the disc looks. a clutch that hasnt been abused doesnt look like that.
Exactly, no offense to the OP. Parts dont lie.
1- look at the clutch disc itself. 8k miles and it is destroyed. There is a melted spot on the clutch disc (high rpm clutch dropping, or the clutch was seriously slipping for 8k miles which the OP epuld have noticed) and the whole center of the disc is rainbowed from heat.
2- the gear in the diff sheared the ends off, and continued to wear them down (continued driving the car after this catastrophic event happened)
3- nothing defective would cause that specific type of damage. Only aggressive driving and abusing the car. They will deny your claim and you will lose. I'm not trying to be the bad guy, just speaking from experience (dealer tech)
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Old 07-30-2017, 07:34 PM   #24
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Originally Posted by DrD View Post
So your car was acting up, you brought it in, they said it was the clutch and that they wouldn't cover it, SOA intervened and said they would good-will the clutch (which is not entirely true - you have a 3/36 wear item warranty, Items covered are brake pad/shoe linings, clutch linings, and wiper blades), they replaced it, and then the car was still doing whatever it was before, so you went back to the dealer for warranty work, and they said go pound sand, you abused the car?

That doesn't sound right - they didn't say anything else? You definitely don't have an AP or anything like that installed? Did you approach them in a really aggressive manner (shouldn't matter, but it does)? What exactly is wrong with the transmission? Sounds like they aren't outright blaming the wheels, just saying that they didn't help (going in rambling on about magnuson-moss and trying to sound like a lawyer, or actually lawyering up, and the service folks will just clam up if they feel they are justified - they'll turn it over to their legal and let lawyers deal with lawyers - maybe that ends quickly, maybe it drags out)

Just doesn't add up, based on my experience with dealers (granted - different dealer, different state) - have you tried going to another dealer?


No AP installed or anything ever. I didn't approach them in an aggressive manner but I did unintentionally insult the service department not knowing who there where based off of a review I read and asked them if they used them or if they did their own service. Turned out the review I read was on LAcarGuy and who they were. From their I noticed less contact and communication where I would call 3 times a day and leave messages and ask for my service rep and a couple days there was no communication period. Car doesn't run so I can't take it to another dealer and plus it's already at SOA level so it would be the same thing anywhere else.
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Old 07-30-2017, 08:15 PM   #25
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Originally Posted by Soobes View Post
Maybe he bought a tester?
then how did the replacement clutch get to be in that condition after he bought it?
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