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Old 01-16-2008, 03:15 AM   #1
Scooby Newbie
Member Sales Rating: (0)
Member#: 59655
Join Date: Apr 2004
Default Never shop at stevens creek subaru in San Jose

Here is a link to my experience:


I suggest if anyone has had a bad experience there to post also at yelp. It's a relatively small step to take, but it's important to make sure such a bad dealer gets what they deserve.

Here is the text:

By far this is the absolute worst dealership I've ever been to in my life. I went there recently to test drive the 2008 STI, and was greated with the worst attitude I've ever experienced at a car dealership. I'm 31 years old, and I look it. I was basically treated like some 16 year old kid that was trying to get his rocks off by test driving an STI. I typically buy the cars I test drive. I don't always buy it the same day, sometimes it will be as long as six months to a year. I told the sales guy (who smelled like cigarettes and alcohol) that I wanted to try the car for a possible future purchase. I even said I'd be willing just to ride as a passenger to experience the car because I wanted to see what it was like. They said the STI buyer doesn't want too many miles on their car. We need to keep the miles low. Then his 'manager' came out to put on the pressure. He asked me if I would be willing to fill out a credit application to buy the car. Is this car somehow a ferrari? I mean what kind of BS is that? It's a cool car, but it's relatively common and it retails for about 35k. I"ve driven 60k cars at other dealerships without getting the 3rd degree. At this point I was really insulted. I said maybe I should go to capitol subaru and test drive one there. Maybe they'd like to sell a car. They then decided to give me this line of BS of how they were the best dealer in the US and number 3 in the world. How capitol is trying to get in on their turf, and they'll never be able to survive blah blah. Etc...

So I did what I said I'd do. I went to Capitol Subaru. I met a nice salesman over there and I described my treatment at Steven's Creek. The salesman chuckled, and said he FREQUENTLY gets customers to his dealer describing similar stories! Not that I'm very surprised. So I asked if he had any '08 STI's to test drive. He apologized that they were out of stock, but promised me a test drive once they had some in stock. Well they got some cars back in stock, and he kept his promise. Great car. I had a great time test driving it, and I will most likely buy one at some point in the future. Possibly this summer. Even if I decide not to buy a subaru, as a result of the respect and attention I was given at their dealer I will always make sure to recommend them whenever I know anyone looking for a new Subaru or looking for any service.

To sum up: NEVER SHOP AT STEVENS CREEK. You'll be treated like a second class citizen, and they don't deserve your HARD EARNED MONEY. I suggest going to Captiol Subaru:

Capitol Subaru
920 Capitol Expressway Auto Mall
San Jose, CA 95136
Phone (408) 723-9500
Fax (408) 723-9504

And if you're not going to shop there try livermore, carlsen (redwood city), or santa cruz.

Please never shop at Stevens Creek. They don't deserve your money.
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