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Old 11-18-2008, 04:47 PM   #1
Engmus
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 115645
Join Date: May 2006
Chapter/Region: MAIC
Location: South-East PA
Thumbs up Jeremy and Crucial racing

On the 17th yesterday I contacted VIA PM Crucial Racing and talked to Jeremy about my plans for my 04 STi's cooling system at 90,000 miles.

I asked him a few questions about the thermostat, my region, driving conditions and concerns I had as I planned to run his thermostat.

He promptly got back to me and after some chatting and I discussed\disclosed with him the cooling modifications I wanted to make to my car he helped me revise, adjust, and improve on my original design while saving money and buying through a vendor.

I'm extremely happy with the service, support and superior customer service skills I received.

I purchased today the 18th everything I wanted and then some (due to some wonderful up selling techniques jkjk) the purchase went smooth and quick, Jeremy responded to all my PMs about shipping, costs, and part quantity. He even PMed me to make sure I was selecting the right colors for the hose kits I purchased.

Few people in the sales industry really impress me, I myself have sold cars and before that worked retail along time ago. I know the talk, and walked the walk and Jeremy really is a straight up honest guy.

I will happily take pictures of said product when it arrives and post here. I will be buying from him and his company in the future.
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Old 11-21-2008, 09:01 AM   #2
csmithwrx'05
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Member Sales Rating: (1)
 
Member#: 171293
Join Date: Feb 2008
Chapter/Region: South East
Location: Miami, FL
Vehicle:
'05 WRX Hybrid
EJ257 w/Blouch 18G 8cm^2

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+1 for Jeremy and Crucial.

I just had my thermostat fail on me, late Wednesday night. I ordered the Crucial Summer Cooling Kit on Thursday. But, I need a very quick turn around so I could do a Saturday install and have only minimal downtime with the car. Jeremy got everthing out first thing thursday and I will have it today (Friday) by 3PM. He was even out of stock of the black Radiator hoses for my kit and had his vendor drop ship them to my door (also by Fri. 3PM).

This was my first purchase through Crucial, but I had previously emailed them about suspension upgrades. Both times I have emailed Jermey/Crucial I have gotten a detailed response within minutes.

Crucial is now on my list of goto vendors: TIC, JSC Speed, Grimmspeed, and Cruical.

Exceptional customer service, great vendor, and he knows his stuff. It is rare today when you call in to a vendor and they not only have insight on what you should do, but offer options, and when thats coupled with absoulutely no delay in shipping you can't beat it.

Last edited by csmithwrx'05; 11-21-2008 at 09:23 AM.
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Old 11-21-2008, 01:15 PM   #3
Engmus
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I would have had my parts by now but I missed the Fedex guy. =[

Pictures to come soon!
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Old 12-02-2008, 10:04 AM   #4
Kojak77
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Member#: 151766
Join Date: Jun 2007
Chapter/Region: NESIC
Location: Vernon CT
Vehicle:
2007 STi
CGM

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Crucial is ****in great.
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Old 12-11-2008, 12:33 PM   #5
Furious George
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Member Sales Rating: (6)
 
Member#: 109742
Join Date: Mar 2006
Chapter/Region: MAIC
Location: PHL
Vehicle:
2002 WRX
MBP

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I agree, Crucial is a great vendor, and Jeremy goes above and beyond with customer service!

I ordered my PnP mani and xpipe through them, and the entire process (including shipping the core back) was nice and smooth.
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Old 12-13-2008, 04:04 PM   #6
slowmike
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Member Sales Rating: (10)
 
Member#: 24890
Join Date: Sep 2002
Chapter/Region: SCIC
Location: All I wanted was a Pepsi
Vehicle:
2002 Jackwagon
WRB GG

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I always check with Jeremy first, hands down the service in the business!
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