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Old 02-12-2009, 10:47 AM   #1
STiyiyi
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Angry Fizz Autosports Complaint

My NASIOC username is STiyiyi. I have been a member in good standing here on NASIOC for almost 4 years now with nothing but good things to say. I have chosen to modify my '05 STi to the max purchasing the vast majority of over $40,000.00 worth of parts right here on NASIOC. I have had just two problems over all that time with vendors, one which was worked out between us with no ill feelings and the other one, the most recent, that is on going as I write this.

The vendor I am referring to is Fizz Autosports out of Bayside New York. I began a journal of the details of this transaction that I will copy and paste below. I have chosen to address this to the NASIOC family as a warning. My journal details are in black. My opening and closing comments are in blue.

NOTE:

This a long and detailed account of my experience with Fizz Autosports over the past several weeks. The basic premise here is for other buyers to learn from my bad experience and buy your products from a more reputable dealer. I did do my homework before buying from these guys. I even made a small purchase last year from them. What happened in detail below does not make sense to me. See if does to you.

I ordered a Chargespeed carbon fiber vortex generator from Fizz the first week of January. It was on sale at their X-MAS Special sale listed here:

http://forums.nasioc.com/forums/showthread.php?t=1657111&highlight=Fizz+Autosports

The part in dispute is item #8 and they even put up 2 pics of the vortex generator. I also ordered a pair of Chargespeed carbon fiber aero mirrors that were not a part of the sale. The problem is with the vortex generator. According to the ad, it retailed for $630.00 but was on the sale at $395.00. It seemed like a good deal so I ordered one. The vortex generator was shipped from Fizz's store in Bayside NY and the mirrors were dropped shipped from Versus Motorsport in CA. I have no issue with the mirrors.


Both packages arrived in good condition and I thanked Fizz in post #28 in the above ad/link. Shortly after that is where the troubles began. On Monday, 1/19/09, I took the vortex generator to Carr Subaru in Beaverton OR to have it installed. As I dropped the car off and was getting ready to leave, the service manager called me over to have a word. He showed me that the generator was too small to reach across the entire width of the car. It would fit fine in one drip rail but not extend to the other side.

I immediately called Kenny at Fizz and told him the problem. He said that he couldn't believe that a Chargespeed product would fit like that which I agreed. He asked me to take a few pics of the generator on the car which I did and I sent them off to Robert Chae (the owner) the next day, Tuesday, 1/20/09.

There was no reply from Fizz all that day so I sent the pics to a different Fizz e-mail on Wednesday 1/21/09. I finally called Kenny the next day, Thursday, 1/22/09 to ask him if they received the e-mail and pics. He said that Robert received it and transferred me to him. Robert basically said the same thing as did Kenny a few days earlier, basically not believing that a Chargespeed product would fit like that. Robert gave me the name of his Chargespeed distributor in CA, George of Versus Motorsport. Robert had been on the phone with George asking why the generator wouldn't fit properly. George looked at the 3 pics I sent Fizz was as dumbfounded as the rest of us were so Robert gave me George's number to see if I wanted hasten the situation.

I phoned George on Friday, 1/23/09 to introduce myself. George asked me to take four more pics of the underside of the generator as well as some different angles of the front side which I did. After reviewing the pics George told me that no way was the generator a Chargespeed product due to two things he noticed from the pics.

First most was the fact that the carbon fiber weave was not a Chargespeed weave. Secondly, Chargespeed always stamps their brand on the inside of their carbon fiber products and my generator had no brand of any kind. I checked my Chargespeed mirrors and sure enough the brand was inside each of them. The brand is also on all 5 pieces of my Chargespeed Bottomline ground effects kit.

When told this to Fizz, their reply was that Versus is the only place they get their Chargespeed generators from and that since Versus wouldn't stand by the product, neither would Fizz.

EXCUSE ME???

First of all, I did not buy the product from George or Versus Motorsport. I responded to an ad on NASIOC posted by Fizz. I paid the agreed upon price and was shipped a product that does not fit the car it was supposed to fit on and now it strongly appears it was not even a Chargespeed product at all. In fact, the only problem I had was a poor fitment. If it had fit, I would have never had known I was sent a fake Chargespeed piece. George went on to say later in this story that it was such a poor knock off that he couldn't imagine anyone trying to pass it off as a Chargespeed product.

I have made no fewer than 5 separate phone calls to Fizz about this matter. Not once did they initiate a call from their end. During one conversation on 2/3/09 it resulted in me not even speaking with Robert but with Kenny who had to ask me to wait while he checked with someone else (Robert?) after each challenging question about what Fizz intended to do about this.

I repeatedly asked for either a Chargespeed replacement piece OR a refund. That question was never settled. The last reply from Kenny was to send the generator to George at Versus for him to inspect it in person. I did this at my own expense.

I sent the generator to George at Versus on
2/3/09 via UPS ground with tracking. Before shipping, I informed Kenny at Fizz that George agreed to do this but that I was skeptical at the outcome given George’s previous position. Kenny said to go ahead and ship it and wait for George to examine the generator and we would go from there.

I followed up the UPS shipment with an e-mail to George asking to not only verify if the generator was a Chargespeed but to put it on a car like mine to check for the original complaint, that the part was not the right size. Including packaging the shipment cost me an additional $41.00.

George received the generator as expected Friday afternoon, 2/6/09. I called him around 3:45 that afternoon to ask if he had had a chance to look it over yet. He replied that he had not but asked me to wait while he did. After a few minutes, George came back on the line and said that it was definitely NOT a Chargespeed product. I asked George to hold it until I had a chance to speak with Robert at Fizz. I phoned Robert and told him of my conversation with George. He said that he would contact George and get back with me.

I decided to call Fizz on Saturday, 2/7/09 to see if by chance they reached George yet. Kenny answered and said that they tried but the person that answered the phone said that George had left for the day. Robert said that they would call again on Monday and get back with me.

I waited for the call that somehow knew would never come. After all, Fizz had yet to initiate a call regarding this matter yet. I decided to once again initiate my 7th call to them on Tuesday, 2/10/09. Kenny answered the phone and when asked what their decision was, I was given the same line I had received all along, namely, that since Versus would not guarantee the generator, neither would Fizz. I asked Kenny to put Robert back on the phone who said the same thing only this time he added that somewhere the Chargespeed generator must have gotten switched with the one that I sent to George at Versus. Robert went on to say that he wasn't about to eat the costs on this because he said again that they only buy Chargespeed products. I basically wasted $41.00 in shipping the generator to Versus because what should have been condemnation against Fizz has been once again turned around and used against me. George said that is was NOT a Chargespeed product so Fizz has washed all responsibility off of them and onto me. I want to be clear here that I have no issue with George or Versus Motorsport. Even though Fizz is trying to tie the three of us together, my issue is strictly with Fizz. They are the company that advertised the fraudulent product, sold it to me and are blaming first George and now me for their lies.

I am out the $456.00 (including the $41.00 I spent on shipping it to Versus) I have spent on this transaction. Is this how a NASIOC vendor should treat their customers? As I mentioned earlier, not ONCE did Fizz call me regarding this situation or express any responsibility or guilt in sending me something different than what was advertised. There must be some law somewhere that prohibits a vendor from stealing and lying about advertised products and shipping them across the country.

In closing, at best, Fizz Autosports is guilty of the worst customer relations in all of NASIOC. At worst, they are outright fraudulent liars and thieves. In all of my dealings with vendors both in person as well as on line, I have never experienced this level of circular reasoning and rude and arrogant conduct. Keep in mind I already purchased a $480 pair of Chargespeed carbon fiber mirrors from Fizz.


Buyer beware regarding dealings with Fizz Autosports. There are at least two other vendors in New York that I have dealt with and highly recommend. The first one is CVR Motorsports and Z1. I have sent similar copies of this post to both NASIOC moderators, Matt and Nick. I am waiting for their replies. I have also filed a claim with the Internet Crime Complaint Center providing a detailed journal of all the details and phone calls. I am also seeking further help in recovering my stolen money. I encourage Fizz Autosports to comment on the facts of my writing here.
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Old 02-12-2009, 03:19 PM   #2
JeffrWRX
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Wow.... That sucks. Hopefully this post will get you some sort of resolution on the issue. It worked for me with another vendor.
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Old 02-13-2009, 12:07 AM   #3
the real suby dude
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im sorry to hear that

but who the hell pays $400 for a dam vortex generator
overpriced for no reason
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Old 02-13-2009, 09:45 AM   #4
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Quote:
Originally Posted by the real suby dude View Post
im sorry to hear that

but who the hell pays $400 for a dam vortex generator
overpriced for no reason
What difference does it make what I chose to buy? The fact is that a vendor advertised a brand name product and chose to send me a knock off that didn't even fit the car. Then the same vendor when challenged hid behind his supplier, blamed him and when that didn't work, dumped it all on me refusing to either send me a replacement or a refund.

Fraud is fraud whether you're talking about my preferences or your's.

I added the NYC BBB to my list of complaints regarding this matter. Still checking on other options.
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Old 02-14-2009, 11:11 AM   #5
05cgm
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Ouch...sorry to hear. Hopefully Fizz owns up.
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Old 02-14-2009, 05:33 PM   #6
Fizz Autosports
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You can say as much as you want, you complain as much as you want.

We sold you CHARGE SPEED product. I cannot help you when you switch the product and try to return the bad one to me.

Who said you didn't switch that product???? Who can voucher for you? I'm
already getting emails from other vendors about you.....to watch it...

My reputation on this forum and other forums is 100% PERFECT, known as one the best reputable JDM/HIGH End shop, one the best in EAST COAST. You can ask any other customer's that bought parts from me that i don't sell GARBAGE parts or FAKE parts.

So funny that you used two different credit cards to purchase that date. One for Charge Speed Mirror and onother one for Vortex Generator. And i said to my co-workers why is he using two different credit cards?? huh? Maybe next time you can plan better. But i'm not letting this one slide out.

Sorry, not with me. That's why i tell every customer all the time , Buy the right thing so you don't spend twice.

Robert
FIZZ Autosports, Inc.
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561 Arthur Ave,
Arlington Heights, IL 60005
Tel. 847-797-1323
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Old 02-14-2009, 06:02 PM   #7
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+1 for Fizz.

Local to me and plenty others.

I have ordered many parts and no problems whatsoever.

Great price as well.

Always willing to do business with them as long as my wallet lets me...
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Old 02-14-2009, 06:03 PM   #8
bluscooby19
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I have dealt with Fizz Autosports since 2006. I have bought countless products from Decals to Seats and Wheels and what not. I have never had nor heard of anyone having a problem with the products they/I have purchased. They have a great rep here in NY among the Subaru and EVO community and know that every single person that has bought from fizz has never gotten ripped off or been sold fake parts.

Your story sounds kinda fishy about using 2 different credit cards?? Why couldn't you just use the same card for both products??
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Old 02-14-2009, 06:16 PM   #9
Mac323
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Honestly, their are always two sides to every story. If what actually happened to you is 100 true and factual (parts were not switched like robert implied) i can understand why you have an issue.

As for my personal opinion. I've been to fizz hundreds of times to buy parts. The parts he sells are 100% legit and are exactly what is advertized. End of story. He does not sell knockoff's and poorly made crap which is why i have quite a hard time believing the accusations you have made.

I have spent close to $15000 at fizz alone on my car with no issues what so ever with any transaction nor do i know of any issue any of my friends have had with fizz. There is a reason robert and kenny at fizz have 100% positive feedback on this site as well as many other websites and forums.

I am somewhat interested to see what type of emails robert is receiving from other venders regarding you. I would ask him to post them, but to keep other vendors from getting involved i doubt he will.

If you didnt swap out the product, and for some reason that is truely what fizz sent you, i wish you the best of luck resolving the issue. But knowing robert and kenny pretty well, and having dealt with them hundreds of times and seeing all the REAL parts they have in stock. I find these accusations pretty far fetched.
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Old 02-14-2009, 06:19 PM   #10
Advan Gc8
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I have been dealing with Fizz for almost 10 years now, with that being said Robert has always stood by his products. Fizz has never carried copies of any JDM products, hence the name "EXCLUSIVE JDM DEALER". Fizz has been one of the top AUTHENTIC JDM dealers here in NY and has had a great reputation since their grand opening. From online sales to walk-ins they have always been excellent with customer service/support. If you ever walked into Fizz I can assure you that there are nothing but JDM products from wall to wall. Robert has worked very hard for his reputation and this is the first incident that I've ever come across that Rob has been accused of false advertisement. STIyiyi - If you did you homework/research correctly YOU should know that the only complaints anyone ever had about Fizz is the "pricey" nature of his sales. Who would risk a nearly perfect 10 year reputation to rip someone off for $400. Seems a bit pathetic......
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Old 02-14-2009, 06:30 PM   #11
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I been a FIZZ customer since 2003. I have NOT once had any issues/ problems with FIZZ. All the part I got from FIZZ are all genuine/authentic JDM parts.

+10 for FIZZ!
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Old 02-14-2009, 06:31 PM   #12
absolutexk
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I don't represent Fizz Autosports, but as a past employee, I'm shocked, as well as skeptical, to hear such a complaint.
While it's unfortunate for such a situation to happen to anyone, my skepticism comes from my personal knowledge of their business practices.
To keep this short, I have never seen Fizz BS customers with knock off parts. Fizz prides themselves on carrying high quality original parts, and it strikes me as odd and unusual that Fizz would try to sell a falsely advertised product. I was greatly involved in sales and shipping for Fizz, and never have I seen a switch in products. I know the owner, Robert, personally, and I know for a fact he is a good honest man.
I'm not so sure you are being one yourself.
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Old 02-14-2009, 06:41 PM   #13
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Honestly, after hearing a little bit from both sides, your story seems a little hard to believe. I've been a Fizz customer since 2004 and they've been one of the premiere shops in the NYC area even before I owned a Subie. Since then I've had countless transactions with them of which the amount I've spent is something I'd rather not recall. I've seen these 100% authentic parts, the very ones advertised, as well as their other high end rare parts day in and day out. Fizz has built their reputation and PRIDES themselves on being an exclusive JDM/Hi-end parts dealer.

Why would a company established on these very grounds try to sell you a fake/counterfeit product? They've been in the business for all these years and have established themselves as one of if not THE premiere JDM/rare parts vendor on the East Coast. Fizz + their cars have been featured in countless popular magazines such as Modified, Super Street, Import Tuner..

Why would they risk all that to make a small buck off a single customer when in the history of my dealing with them have never heard of a similar complaint such as a Fraudulent product? That almost seems absurd to me.

I am not saying your story is a complete lie but there could be more to both sides of this story. Of which I'm sure Fizz will not disclose these emails from other vendors as to not get other vendors involved.
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Old 02-14-2009, 07:02 PM   #14
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I've delt with Fizz for over 5 years. Being one of the few stores of his type to have been around for over 10 years, you may get stuff cheaper online, but you won't have a stick to shake when something goes bad. They are a company, not a guy selling parts from his basement.

That said, I've never ever seen Fizz carry or stock anything that was an imitation. Everything is clearly stocked. I've installed two charge speeds from there, and they did not have stampings. Early production items from charge speed dont always have markings. You can call them and ask your self.

I've watched him pack his parts for shipping. He makes it seem like he's packing the holy grail. I think you can ask almost anyone, nobody will say that he doesnt over pack everything!
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Old 02-14-2009, 07:07 PM   #15
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We've been purchasing products from Fizz since we opened. I always find Robert to be upfront and honest with me. One of the partners in the business, Junior, has been a loyal customer of Fizz for YEARS.. Sure, Robert sells expensive parts, but you always get what you pay for.

We are only speaking from personal experience with Robert and Fizz, and do not want to get involved in this, but I can say that we trust Fizz completely. I hope you can tastefully resolve your issues with them.

- Chris
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Old 02-14-2009, 07:11 PM   #16
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Wow is all I can say, because I was at Fizz last night had a problem with my exhaust yesterday on my new 08 STi. it didn't fit right at all at first, but Robert got on the phone screaming at the manufacture on how ****ty the fit mint was on the car. After all was said and done, the Manufacture called Robert back saying that his cat-back should be sold as a turbo-back or only on the stock downpipe. other than that I have never had a problem with Fizz or any of their products and I've been shopping there since 2003 when I bought my first GC, and used them for all the JDM Parts it had. I'm truely sorry about the problem your having but alot really doesn't add up
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Old 02-14-2009, 07:16 PM   #17
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We have an EvoX at our shop right now.. Robert sold the customer the exhaust for the car.. Here's how good this guy is, he calls ME and tells me to look at the flanges on the exhaust as he thinks we may have gotten a bad unit... Now, I can't even tell you how much time he saved me from doing that, because we haven't even put the car on the lift yet.. Sure enough, the mid-pipe was wrong after sending him a few pictures. Robert get's another shipped out to us ASAP so we can get the car done..

Did I mention that we never even started working on the car yet? He took the initiative to call us and give us a heads up about the product.. That's just the kind of guy he is, this is why reading this really sounds off base.

- Chris
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Old 02-14-2009, 07:18 PM   #18
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I'm sorry, but I have a hard time believing a reputable establishment as Fizz would do such a thing. They're highly respected on the east coast and in the JDM community.

Although I've never personally done business with them, whether it be NASIOC, LISC, or SQC. I have seen 100% satisfaction from their customers.
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Old 02-14-2009, 07:20 PM   #19
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Ok here are pictures of the Charge Speed Vortex Generator.





And Here are your pictures. We did NOT sell you this, Sorry.






Robert,
Fizz Autosports
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561 Arthur Ave,
Arlington Heights, IL 60005
Tel. 847-797-1323
Fax. 847 797-1325[/COLOR]
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Old 02-14-2009, 08:57 PM   #20
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Quote:
Originally Posted by Advan Gc8 View Post
I have been dealing with Fizz for almost 10 years now, with that being said Robert has always stood by his products. Fizz has never carried copies of any JDM products, hence the name "EXCLUSIVE JDM DEALER". Fizz has been one of the top AUTHENTIC JDM dealers here in NY and has had a great reputation since their grand opening. From online sales to walk-ins they have always been excellent with customer service/support. If you ever walked into Fizz I can assure you that there are nothing but JDM products from wall to wall. Robert has worked very hard for his reputation and this is the first incident that I've ever come across that Rob has been accused of false advertisement. STIyiyi - If you did you homework/research correctly YOU should know that the only complaints anyone ever had about Fizz is the "pricey" nature of his sales. Who would risk a nearly perfect 10 year reputation to rip someone off for $400. Seems a bit pathetic......

+1 to all this

i have been a customer of fizz/robert for over 6 years and spend gods knows how much money there. Pretty much every part i have bought for my sti has been through fizz. Robert has always stood by what he sells. Anything and everything he sells is 100% legit. He has gone outta his way to get things for me and many other customers. His company prides itself on selling jdm parts, Not knock off parts as u are claiming. Honestly your story has gaps and the pictures are of 2 different products. plus why the hell are u using 2 different cards for purchases when u have 40k invested in your sti ... are u that poor... something is not adding up
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Old 02-14-2009, 08:59 PM   #21
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Quote:
Originally Posted by Fizz Autosports View Post
Ok here are pictures of the Charge Speed Vortex Generator.





And Here are your pictures. We did NOT sell you this, Sorry.






Robert,
Fizz Autosports
Weave looks different to me
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Old 02-14-2009, 09:02 PM   #22
EricNY
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Chapter/Region: Tri-State
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1999 GM6
Silverthorn Metallic

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Looks like one of those ebay replicas. Fail.
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Old 02-14-2009, 09:13 PM   #23
ezzzey
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2002 Impreza WRX
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Im sure the company that sent you the item, can back-track to where the item came from, where it was scanned, by who etc.

So tell them to start from the begining and they should figure out where this product came from, who was handling it, and if it was, where it was switched for a fakie.

I mean, this is a long shot but... perhaps the real product that you purchased got switched w/ some bunk product in delivery (or before hand)

Either way, the company that originally sent you the item is at fault for your not receiving what you paid for. Take their ass to court and im sure you got a 100% case money back guarantee. [bummer so much time waste] tx for letting us know

hope for the best..

-dave
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Old 02-15-2009, 01:04 AM   #24
XSTiOner
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What you lookin at?
WILLIS!

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Quote:
Originally Posted by bluscooby19 View Post
I have dealt with Fizz Autosports since 2006. I have bought countless products from Decals to Seats and Wheels and what not. I have never had nor heard of anyone having a problem with the products they/I have purchased. They have a great rep here in NY among the Subaru and EVO community and know that every single person that has bought from fizz has never gotten ripped off or been sold fake parts.

Your story sounds kinda fishy about using 2 different credit cards?? Why couldn't you just use the same card for both products??
You have dealt with fizz?

Dude...you WORK there and have spoken to this guy on the phone. Don't come here acting like a third party.

Sadly, I don't think any of us will ever really know both sides. There's going to be a lot of skepticism about you switching the product etc.

Honestly, though.....I don't see why you or anyone else would bother doing that...

*In for developments*
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Old 02-15-2009, 02:02 PM   #25
ASPEN ONE
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Umm pictures of my Chargespeed peice are copywrited LOL =P Anyways I have bought MANY! parts from Fizz I have modified my cars with all parts comming from fizz. The reason I went with this shop is because of the fact that they sell High End JDM parts and not knockoff's. All the parts on my car I can say 100% are the real deal not knockoff's. I cant see a shop like fizz selling a knockoff just doesnt make any sense since they pride themselves in selling TRUE JDM Parts. I dont think you are going to get the results that you wanted by posting these things online. Fizz has many many customers who go to them because they want the high end JDM parts. I think maybe if you delt with rob directly and maybe sent the peice back to him instead of sending it to the Vendor it wouldnt have changed so many hands. Posting this online isnt a way to get things resolved. There are 3 sides to every story your side, his side, and the truth...maybe the peice didnt fit like you wanted it too so the way to resolve this is to contact the shop and ask about their return policy if your not happy with your purchase. Instead of going through all that you went through, contacting this person, that person, dont know what your trying to prove if it doesnt fit and you dont like it then return it. Simple done over with....your trying to bash a shop that has a huge customer basis and from what you can tell people are posting againts you not for you. Instead of wasiting the 41 bucks on shipping it to versus I would have called fizz and returned it.

Last edited by ASPEN ONE; 02-15-2009 at 10:15 PM.
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