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Old 03-10-2009, 02:59 PM   #1
dennyt4
Scooby Newbie
Member Sales Rating: (17)
 
Member#: 85581
Join Date: Apr 2005
Chapter/Region: MAIC
Location: Level Green
Vehicle:
2005 Forester XT
2008 Corvette

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Just want to say that Earl over at Touge Factory has EXTREMELY helpful to me with my wheel purchase for my 08 STI. He took the time to answer any and every question I came up with, special ordered an offset for me, and even gave suggestions as to which finish of lug looked best with the wheel I went with.

When I couldn't get the offset I wanted through special order in time, Earl helped me look for other wheels but I ultimately wanted the JIC J-Force 05 so he gave me some suggestions on minor alignment tweaks to be able to run the JICs in the offset that are in stock.

Less than a week later the wheels were at my door and look amazing! Tires are being mounted tonight...275/35 on JIC J-Force 05 18x9.5" and I can't wait!

Thank you Earl and Touge Factory


Here's a pic of the wheels installed...

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Last edited by dennyt4; 03-29-2009 at 09:04 PM.
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Old 04-15-2009, 06:26 PM   #2
go0sebumpz
Scooby Specialist
Member Sales Rating: (21)
 
Member#: 147521
Join Date: Apr 2007
Chapter/Region: SCIC
Location: 626 Los Angeles
Vehicle:
03 WRX swaggonn
PSM

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Thanks Earl for helping me out in getting me my front sway and endlinks! Very great guy to work with and great communication! Touge Factory comes through with great deals . Thanks again, and keep it up!
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Old 06-19-2009, 11:47 AM   #3
jordanretro1223
Scooby Guru
Member Sales Rating: (22)
 
Member#: 143039
Join Date: Mar 2007
Chapter/Region: MAIC
Location: Delaware
Vehicle:
2007 STI
Satin White Pearl

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I bought some Stance coilovers from Earl last month and had a wonderful experience. Earl is an all around great guy and is easy to reach. He answered all my n00b questions fully so that I could understand.

So far the coilovers are amazing. I don't know why I didn't get coiovers before now. The adjustability is great and the improvement in handling was incredible.
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Old 08-14-2009, 02:31 PM   #4
uicsux
Scooby Specialist
Member Sales Rating: (8)
 
Member#: 144983
Join Date: Mar 2007
Chapter/Region: MWSOC
Vehicle:
2011 honda
odyssey

Thumbs down Not Happy With This Vendor

Here is my review of TOUGE FACTORY.

I had ordered some Kw V3's through this vendor on 8-10-09 after seeing their kwv3 blowout thread. since i have a 5x114 fitment sti i asked multiple times if the part being ordered was for my specific model. they assured me that they were. I went ahead and ordered them and they arrived in a couple days. they came quickly and i was happy with that. I spent the weekend installing these parts in my friend's garage and found out, after the rears were put on, that they were incorrect. the fronts would not fit. I was not a happy camper.

I got home searched kw's website and found out that the part number sent to me was infact for an 04 sti. I sent them a pm about the whole ordeal. They wanted me to take pictures etc. i obliged and took pics of the parts and I told them that there were for the 04 sti. I mentioned getting the correct model parts so i could do a swap when i brought the incorrect ones in with little downtime and waiting. They said its not a problem the warehouse is close and they would come in within a day. so i brought the parts in and there was no progress. I returned the parts and i asked for a new invoice listing the parts were returned and the new part being ordered. When i got the new invoice i saw that they were going to order the EXACT SAME INCORRECT PART. i had told them in PM's and on the phone what the correct number was and they still almost ordered the same part i have just returned!!!! i was assured that they would be shipped out on 8-24-09 and i would get a tracking number. I should have just cancelled my order right there.

Well, 8-24 came and i did not get an update. I sent pm's and nothing was answered. when i finally got ahold of them, i just got an excuse saying kw had bad customer service and blamed them for not shipping out the correct part. THis was the last straw. I called my CC and requested a chargeback. i got screwed out of two weeks time and 5 hours of install time for me and a buddy. I mean the part being incorrect is not my fault they should have just drop shipped the correct ones and deal with everything behind the scenes with Kw and independent from me.

I ordered from a different vendor (turn in concepts) on 8-26-09 and they got my parts correctly first time to me on 8-27-09. 1 day!!!! WOUld i order from TOUGE FACTORY again? No! i do not recommend TOUGE FACTORY. ordering from them was a waste of time.

Last edited by uicsux; 08-28-2009 at 01:33 PM.
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Old 02-06-2010, 12:40 AM   #5
Jasoncor
Scooby Specialist
Member Sales Rating: (13)
 
Member#: 195934
Join Date: Nov 2008
Chapter/Region: MWSOC
Location: Chicago
Vehicle:
WTB 2007 black sti

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I bought some enkei rpf1s from touge factory. Let me tell you A+ for customer service. A bunch of cool guys. Thanks touge factory.
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Old 02-06-2010, 01:27 PM   #6
rexu
Scooby Specialist
Member Sales Rating: (51)
 
Member#: 149859
Join Date: May 2007
Chapter/Region: South East
Vehicle:
2002 WRX

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Great service as always
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Old 11-02-2010, 03:22 AM   #7
crzyazzpolak717
Scooby Specialist
Member Sales Rating: (2)
 
Member#: 174768
Join Date: Mar 2008
Chapter/Region: MWSOC
Location: Chicago
Vehicle:
2002 WRX
WRB

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Went their for a sticker to cover scratches in a cluster that the previous owner put white face gauges on (total fail on his part)

Also picked up a JDM chicago sticker and a Touge factory.

By far the best customer service I've seen. They were very chill and introduced me to the staff and helped out a lot for something as small as a sticker. Had some great conversations and a great time.

They are very knowledgeable and answered all my questions and went the extra mile to find the answers to questions that were not easy answers like who makes my front bumper.

Will def. do business there again.

Touge factory FTW
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Old 05-16-2012, 03:23 PM   #8
RoadKillDMD
Scooby Specialist
Member Sales Rating: (2)
 
Member#: 284792
Join Date: Jun 2011
Chapter/Region: RMIC
Location: Vanilla Valley, CO
Vehicle:
2011 STI
Blurple

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Nick at Touge Factory helped me out with any and all questions and concerns regarding wheel fitment. He showed outstanding consumer service, kept in contact with me every step of the way, and gave me the best price I could find! Thanks Nick!

P.S. I love the new rims.
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Old 12-11-2012, 05:03 PM   #9
apexslider
Scooby Specialist
Member Sales Rating: (26)
 
Member#: 168101
Join Date: Jan 2008
Chapter/Region: NWIC
Vehicle:
15 BRZ Limited
SS

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Ordered a quick release set up and steering wheel. Nick gave me the best price, beat rallysportdirect by almost $100. Items showed up qucik, no hassle, look forward to buying from them again
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