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Old 04-26-2002, 07:49 PM   #1
Scooby Newbie
Member Sales Rating: (0)
Member#: 17263
Join Date: Apr 2002
Location: san jose, ca
2002 WRX
Rally Blue

Angry Bad dealer in Bay Area

Just want to share a bad experience with you and would like to ask your opinions...
I bought a 2002 WRX in Steven Creek Subaru dealer on this WED. We were dragging the deal from 8pm-1am. At the beginning, it said it will sold $100 above the invoice. When we get closer to the deal, they began to sell their packages including extended warranty, Pre-paid maintenance, lo-jack, paint protection and interests rate. They came up different numbers and u knew I am somehow confused by their presentation. Anyhow to cut it short, it turned out that I only want pre-paid maintenance and the paint protection. As I remembered correctly, they said $1,488 for pre-paid maintenance and paint protection. And I get this confirmation from them twice by asking them. After that, they said something like it's very late now....lets sign the contract. He asked me to sign without explaining the details to me. Then I asked him to explain it and he did. He also mentioned the total price but never explain the individual items in details. It maybe something that I missed.
When I got back home, I saw a different number on the contract. It charged me $1,488 for maintenace plus there is a unknow item for $1,398. I tried to call them back the next day. They 2 people were not there. I waited 2 days and went back there today. They said $1,398 is the paint protection. I asked my friend who went there with me when I signed the contract. He remembered it is not correct and I begain to feel it maybe a misunderstanding or mispresentation. I talked to them seriously today. The only answer I got from them is you have signed the paper, we cannot do something. I feel really bad when their sale manager, Jeff, said, "Kid, you have to pay for your lesson".
My intention writing here is to seek help from you guy. I am not really know my consumer rights and what can I do next. PLEASE ADVICES.
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Old 04-26-2002, 08:07 PM   #2
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Location: S.S. Brown Eye
1584 Pirate Ship


I don't know if you could cancel the purchase. If you can, do it and go to another dealer.
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Old 04-26-2002, 09:45 PM   #3
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Join Date: Apr 2002
Location: Bay Area CA
Default I think you're stuck

If you have already gone through with it (arranged financing, etc.. and signed all the documents) there is really nothing you can do now. California law is that there is "No Cooling-off Period," meaning once you sign everything you cannot change your mind.

Anything that was said before you signed isn't relevant. Legally what is on the paper is what matters.

Any lawyers out there know if there is a loophole for foreign language speakers?
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Old 04-27-2002, 12:54 AM   #4
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Member Sales Rating: (1)
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Join Date: Aug 1999
2002 Impreza WRX


I have to agree with Johnny, you're pretty much screwed. I too was considering to buy a WRX from Stevens Creek. However, the moment I stepped onto the dealership, I dealt with @$$holes. In fact, Stevens Creek Subaru is filled with @$$holes, and if any member on this board works for them as a salesperson, screw you.:monkey: Oh yeah, and screw you to your money sharking tactics.
I wanted to purchase a WRX. When I was approached by a guy, he had this look like he could milk me for money. When we went to the back, all they had were automatic WRXs and not any in the colors I wanted. I asked if he could do an order for me, he was like "No, this is all we have." Thus, I went to another sales guy thinking that the first one was having a stick up his arse that day. Turns out the whole place stank. This guy wouldn't budge on the price. The place wanted a frigging 6000 dollar mark-up (this is when the WRXs first came out). WTH, 30k for this car?!?!? F that. On the last note, when I asked for a test drive, the guy's respose was rude. So again, screw all of the sales people at Stevens Creek.
Now, on a happier note, the place where I got my WRX is Carlsen Subaru. Now that place rocked. While you can't negotiate price, they had a standing, they charge you only 6% above invoice. The people there were curt, and they allowed you a test drive. I also heard that Santa Barbara's dealershiped owned too. For any of you potential buyers who read this, don't buy from Stevens Creek. To many fellow WRX owners tell me about their bad experiences or getting jacked for money.
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Old 04-27-2002, 02:29 AM   #5
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Chapter/Region: BAIC
Location: Fire Caves
2017 GTI/1999 OBS


Stevens Creek is THE WORST subaru dealer in America. You shouldnt have even stepped in the door... Sorry.
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Old 04-27-2002, 02:34 AM   #6
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Join Date: Apr 2002
Location: California

From my past experinces i would say don't make big purchases really late at night. California will screw you with the "No cooling-off period."
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Old 04-27-2002, 09:41 AM   #7
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Join Date: May 2001
Default talk to an attorney

I bet a good attorney could help you out. If you are told too bad by an attorney, I would then because you totally got screwed figure out how to impose about $1400 of damage to their dealership(or whatever amount you got screwed by). You probably wouldn't want to damage a Subaru, but I am sure they have something on the used lot that could come in close contact with your key. All kidding aside that sucks, definetly don't take the car back there for service and I would call Subaru of America about your experience.
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Old 04-27-2002, 03:52 PM   #8
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Join Date: Mar 2002
Location: San Francisco, CA
2002 WRX Sportwagon
scratched Pearl Black


I'm not one to get unreasonably upset, but...

:monkey: :monkey: :monkey: :monkey: :monkey: :monkey: :monkey: :monkey:
...to stevens creek subaru. I went on the lot one day thinking I'd buy from them and they were total jerks. Just treated me like I was an idiot any priced their cars WAY above MRSP.

Do they still have the WRX on the showroom floor with the sunroof and the leather seats? They quoted me like $35,000 for it... I don't think so. I just can't see how they stay in business...
Such A**holes!

If you can get out of the deal with them, you might want to try Ron Price Subaru up in S. San Fran. I got a lot better deal with them and they were pretty easy to deal with. Not the greatest dealer in town, but they treated me much better than the Redwood City one and WAY better than Stevens Creek. Just my personal opinion though.
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Old 04-28-2002, 01:52 AM   #9
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Join Date: Jan 2002
2002 Impreza 2.5RS
Aspen White

Default Stevens Creek is the worst

I am sorry to hear that.

I totally agreed that San Jose's Stevenscreek Subaru is the one of the worst. I had a very bad experience there also. Before I go there, I browse their website to see what cars they have available, and after that I sent them a request for the price. Then, the sales called me, we talked over the phone, and agreed on a price. Up to that point everything was going well, but when I got to the dealership, it's another story. The tone of the salesperson, Tommy, sounded like I am definately going to buy the car and he's not friendly at all. At first, I though it's cool since I came all the way from another city and I don't want to waste my time going to other place to buy the car, so we went into his office do the paperwork. Here's the climax... he tried to jack the price up by raising the interest rate for finnancing. Fortunately, my brother, who has more experience about buying cars, went along with me, and he argued for along that this interest rate is not reasonable at all. For some reason, maybe because my brother's voice is kinda loud, Tommy's manager (forgot his name) came in and asked my brother that how much he (my brother) makes in a very rude way. Maybe there are so much millionaires in Silicon Valley which makes the manager think they can say something like that. Although, we don't have millions, but we do have money to buy the car. All I can say is he messed with the wrong guy. We left Stevenscreek with the manager's face turned dark red, and he's smoking a cigarette with his hand shaking afterward. I wish I can remember the name of the manager...

I ended up going to Cypress Subaru (even further from where I lived), which I have a very good experience there. The whole process took less than an hour including paperworks.

Last edited by skyhon; 04-28-2002 at 04:03 AM.
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Old 04-29-2002, 09:17 PM   #10
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Member#: 18206
Join Date: Apr 2002

I just went there this past sunday, the temporary sales manager by the name of Don helped answer my questions. He was pretty straight forward and I asked if I could purchase the car at the msrp and he said yes. But the one thing that he said that sent off an alarm was he said he sold 21 Imprezas on friday??? Yeah Right, I am interested in purchasing one, where is the Cypress Subaru and Carlson Subaru, and I think theres one in Oakland. Oh yeah the $35,000 wagon is still in the window, hehe
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Old 04-30-2002, 01:24 PM   #11
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Join Date: Aug 2000
Chapter/Region: NWIC
Location: Hillsboro, OR
2015 Blue Mustang GT
97 Miata, 96 Landcruiser


Given the time of night, and the obvious pressure applied to you, I would ask your lawyer to call them. I had a dealer try to force me to buy a car one time. After they threatened to take me to court over it, I left. When they called me the next morning, I told them that my lawyer had advised me not to talk with them. After a bit of a pause, he then told me that he was calling to let me know it was just a mis-understanding, and that they would be happy to void the deal.

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Old 05-01-2002, 01:06 AM   #12
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Member Sales Rating: (0)
Member#: 17531
Join Date: Apr 2002
Location: ca
04 STi


I too think the Stevens Creek Subaru is the worst dealer that I've ever dealt with. If I were to tell my story one more time they would have to admit me to the psycho ward. To make a long story short if anyone was thinking of buying from them, they couldn't give away a car to make up for their poor customer service. You know it's bad when the so called customer service manager ( Destry is his name) lies to you and completely misleads you about information on the car. Just a quick example: he told me if i were to drive my wrx in the snow that i could go under the hood to the fuse panel and remove 1 of 2 fuses that control the differential to make the car FWD only to make it safer in the snow. Believe me I couldn't make this stuff up if I tried. After arriving home and being curious of the info that he provided me I pulled out my manual to check on the fuses that he showed me. The 2 fuses in question both of which turn off the cooling fans to the motor. I had to laugh, this guy is a complete moron. The rest of the staff there isn't any better. Just had to add my .02

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Old 05-03-2002, 12:57 PM   #13
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Join Date: Nov 2000
Location: El Cerrito, CA
2000 GC6 ej20 swap
fast n furious pt III


man, why didn't you guys take a little nice drive down to Subaru of Santa Cruz when you guys were buying your car? IMHO, it is ONE of the Best sales/service dealerships, Period!
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Old 05-03-2002, 03:39 PM   #14
Al Diesel

Hey xmanchai, my name is Al, and I work at Stevens Creek Subaru.

Hmmm... I know Jeff really well. Thats the first time I have ever heard someone being offended by him. He is like the MVP in car sales right now... not just in Subaru, but the whole business. Anyway, why dont you email me and I'll see what I do for you.

As far as Stevens Creek Subaru, please check my post in this thread.

Al Mousavi
[email protected]
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Old 05-03-2002, 05:07 PM   #15
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Join Date: Feb 2002
Chapter/Region: BAIC
Location: between redwoods and vineyards
Default Subaru of America?

I think we need to contact someone at SOA to start an investigation into the service at some of these dealerships. I think if Subaru found out how their customer base was being treated, they would pull some of the dealerships' licenses to sell the high quality brand. My beef is with Santa Monica Subaru, but I think they need to have a liaison to listen to what most of us think. Just my $.02
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Old 05-16-2002, 06:02 PM   #16
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Member#: 13210
Join Date: Dec 2001
Location: Livermore CA
2002 WRX 4eat


I just got my WRX from Steven's Creek, despite all the bad stories on the board. The transaction was fast and easy, emailed for a quote, they said 100 over invoice, called them a few days later, they didn't have the car any more, but had a similar one, offered $50 over invoice, drove down in the afternoon, drove the car, did the paperwork, and it took a little less than two hours. The two people I dealt with , Masood, and some guy in finance, were good, can't comment on anyone else though.
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