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Old 06-19-2006, 10:15 PM   #1
Wagun
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Location: Arkansas
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silver

Default Silverline Automotive

I purchased STi front calipers and rotors from these guys in an eBay auction. You can read my negative feedback and his deceptive reply.
The calipers and rotors arrived in a big lump of cardboard covered in clear shipping tape. They just took pieces of cardboard and wrapped it around the parts and then wrapped it to death in clear shipping tape. Well, these parts are pretty heavy and the weight of the rotors wore through the packaging.

The rotors were not wrapped in anything. The calipers were wrapped only in old towels which does not provide any amount of shock protection. A bolt was left in one of the calipers and pressure on the bolt during shipping caused the threads to be screwed up.

Leo didn't admit to the packaging being a part of the problem and blamed FedEx. Filed a claim with FedEx and it was denied after their inspection due to poor packaging.

Leo did send replacments parts but guess what? Same packaging method!!!

These guys have lots of neat STi parts for sale but their packaging leaves a LOT to be desired.
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Last edited by Wagun; 06-22-2006 at 10:18 AM.
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Old 06-19-2006, 10:31 PM   #2
Sko
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Join Date: Jul 2005
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Location: Portland, OR
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Brilliant Silver Metallic

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Silverline auto is a good place to buy parts from, they are local to me (they are in Vancouver, WA).

Anyways, have you talked to them to try to get replacement parts, etc?

And if such an auction took place on e-bay then why are you commenting here on Nasioc?
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Old 06-22-2006, 10:22 AM   #3
Wagun
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Quote:
Originally Posted by Sko
Silverline auto is a good place to buy parts from, they are local to me (they are in Vancouver, WA).

Anyways, have you talked to them to try to get replacement parts, etc?

And if such an auction took place on e-bay then why are you commenting here on Nasioc?
Sure, if they're local to you and don't have to be shipped then that's great. See my edit of my initial post.

I'm commenting on NASIOC because I told them I'd do it. I believe many NASIOC members also shop on eBay and they need to know about my experiences with these seller.

I was also offered money from them to withdraw my negative feedback on eBay. Some people think that money is the only thing which motivates people and apparently it's the only thing that motivates Silverline Automotive.
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Old 04-17-2008, 06:46 PM   #4
rwdCivic
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Bump and more info on Silverline??
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Old 04-17-2008, 07:41 PM   #5
greddy18
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I'm kinda scared of buying an engine off of them now..
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Old 04-22-2008, 04:14 PM   #6
25rsti
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me too lol
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Old 04-26-2008, 08:51 PM   #7
25rsti
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anyone else deal with these guys?
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Old 04-29-2008, 03:28 PM   #8
Prorex
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Well, after purchasing $6,000 worth of 05 brakes, calipers, tranny, and complete drivetrain, my packaging method was the same. The front right caliper was damaged beyond repair and never replaced after I sent it back to him. He finally refunded me $250 and I had to buy a new one ($548.21). Then he sent me two left rear hubs. After months go by, I get this right rear hub assembly. Looks in good shape, huh!? Hope the bearings aren't toast!!!!!


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Old 04-29-2008, 07:05 PM   #9
25rsti
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NG
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Old 05-11-2008, 04:44 AM   #10
silverline_auto
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Location: Oregon
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Ok guys, I am new to Nasioc, and after looking at some of these comments, I do remember some of these situations that are like over 2 years old. We have made some mistakes in the past, but work hard to make our customers happy. We have made mistakes, and due to these mistakes, they have been a learning experience for us. We have improved our business in many ways. If you want a live feedback on our product and service, contact a few of our local shops and view our feedback on ebay. We are new to Nasioc, and dont have much feedback built, but take a look on ebay under user name bregada05, and we have served over 700 customers with positive feedback.
Our repeated Subaru Shops Are:
Garage Tunning
PDX Tunning (Jared, Dustin, Tim Bailey)
Pacific Import Auto (Owner-Steve)
RallyTek

All these shop have been dealeing with us for atleast 4 years, and come back weekly for repeated sales and business.
__________________________________________________ ________________________

And as you can see in the few complains above, the customers have mentioned that we do work to resolve the issues, we dont just drop the ball.
In each matter, we have send replacement parts and refunds.

If you have any more questions, or would like information on what we have or offer, view our weekly updated auctions on ebay or contact us directlly.

Leo
Silverline Auto
360-513-0663
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Old 05-11-2008, 04:56 AM   #11
silverline_auto
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FEEDBACK FROM EBAY:

nice item. thanks! Buyer: piohoo ( 26) May-09-08 06:48
SUBARU IMPREZA WRX STI FACTORY JACK W/ TOOL KIT (#320243046006) US $10.00 View Item
Excellent condition!! These guys are my best sellers for STi products!!! Buyer: lucidmartinez ( 4 ) May-08-08 12:19
SUBARU WRX STI LIMITED INTERIOR, SEATS, DOOR PANELS (#320243024314) US $2,600.00 View Item
Product exactly as described..Good seller..Will do business again...AA+++ Buyer: dnny96 ( 43) May-08-08 09:58
SUBARU WRX STI ALUMINUM CONTROL ARMS 2002-2007 (#320244166910) US $260.00 View Item
Fast shipping. Goods as described. Will buy again Buyer: d0racle1 ( 879) May-06-08 21:47
SUBARU WRX STI KNEE DASH W/ I/C SPRAY AND LEVELING (#320243486087) US $30.00 View Item
A++ very good resuly Buyer: tanner91 ( 7 ) May-06-08 17:59
PORSCHE 911 18 INCH RIM WITH TIRE. WHEEL (#320240412384) US $61.00 View Item
excellent seller Buyer: pimpdaddygoku ( 19) May-06-08 02:44
2005 SUBARU WRX STI SPEEDOMETER CLUSTER W/ WIRING (#320237570125) US $440.00 View Item
Excellent Product, Great packaging, fast shipping. A+++++++++++++++++++ Buyer: seabluebug ( 33) May-05-08 13:06
SUBARU IMPREZA WRX ENGINE UP PIPE (#320243902099) US $40.00 View Item
excellent communication, quick shipping, 0 hassle! Buyer: twastheglow ( 53) May-04-08 08:23
SUBARU WRX STI INJECTORS (#320241407766) US $140.00 View Item
perfect, thanks! Buyer: velochamptrackie ( 221) May-03-08 18:57
SUBARU FORESTER 16 INCH RIM AND TIRE (#320241783117) US $113.50 View Item
Fast shipping, got item as described! Buyer: kizzle8773 ( 33) May-03-08 12:42
2007 SUBARU WRX STI LIMITED TRUNK WITH SPOILER (#320242993470) US $400.00 View Item
THANKS Buyer: killawrx ( 47) May-02-08 10:30
2006 2007 SUBARU IMPREZA WRX STI HID HEADLIGHT W BALAST (#320235373855) US $200.00 View Item
love the sti seats, was able to make them fit a 2000 RS, arrived fast too, thanx Buyer: carmelodtm ( 55) May-02-08 10:29
SUBARU IMPREZA WRX STI REAR SEAT BLACK AND BLUE (#320241781979) US $200.00 View Item
Thank You.Nice product.Look like a new.No custom to pay.Fast shipping Buyer: hkarine123 ( 12) May-01-08 18:37
2006 2007 SUBARU IMPREZA WRX STI TAIL LIGHTS TAILIGHTS (#320241430182) US $299.00 View Item
WOW! A great engine at a fair price. Very professional in every way. Buyer: smashingrocks ( 31) May-01-08 16:50
2008 SUBARU FORESTER 2.5 LITER ENGINE, WIRING AND ECU (#320237837354) US $2,000.00 View Item
*** Fast shipping and took great care in packaging. *** Buyer: dylani ( 11) May-01-08 16:06
2007 SUBARU WRX STi COMPLETE LIMITED LEATHER INTERIOR (#320231900036) US $2,000.00 View Item
fast shipping Buyer: mntg718 (private) May-01-08 09:15
2002 2003 SUBARU IMPREZA WRX TAIL LIGHTS TAILLIGHTS (#320237853852) US $125.00 View Item
fast shipping. product beter than i thought. great ebayer Buyer: 541snowrx ( 12) Apr-30-08 09:47
2004 2005 SUBARU WRX STI HOOD SCOOP LOWER AIR DAM (#320241785382) US $75.01 View Item
VERY NICE STUFF THANK Buyer: titoune11299 ( 142) Apr-30-08 09:40
SUBARU IMPREZA WRX STI RED INTAKE MANIFOLD (#320238627111) US $200.00 View Item
GREAT SELLER...FAST SHIPPING Buyer: rhapsody210 ( 388) Apr-30-08 09:12
SUBARU WRX STI CHROME DOOR HANLDES. XHROME (#320218517546) US $46.00 View Item
Very good seller, item in perfect condition, fast shipping, hope to deal again. Buyer: sti1818 ( 9 ) Apr-30-08 07:05
SUBARU IMPREZA WRX STI PASSENGER AIRBAG (#320237856041) US $150.00 View Item
Excellent condition, just like the pictures. Communication was A++++ Shipping A+ Buyer: lucidmartinez ( 4 ) Apr-29-08 21:11
2007 SUBARU WRX STI 6 SPEED TRANSMISSION, DIFF, AXLES (#320236290949) US $5,500.00 View Item
totally excellent shipping and serviceA+++++++highly recomendedA++++++thanks Buyer: crlsgonz ( 40) Apr-29-08 16:42
SUBARU IMPREZA WRX STI, FORESTER, LEGACY DOOR SPEAKERS (#320237859701) US $41.00 View Item
Exactly as described... Great product, Great Seller... Thanks! Buyer: 9548david ( 33) Apr-29-08 12:32
SUBARU IMPREZA WRX STI SPEEDOMETER CLUSTER (#320235322038) US $375.00 View Item
Seller should have said it would need to be pickd up, not delivered to my house. Buyer: reif.erik ( 47) Apr-27-08 23:35
SUBARU WRX STI STEERING RACK WITH CROSS MEMBER BAR (#320237835535) US $250.00 View Item
Does not get any better than this, Fast, Accurate,As described, A++++++++ Thanks Buyer: cbrown ( 153) Apr-27-08 19:37
2007 SUBARU WRX STI LIMITED ENGINE MOTOR 7K ECU/WIRING (#320222831618) US $4,750.00 View Item
Product Just as Described, Great Condition, Thanks! Buyer: elwidner ( 50) Apr-27-08 17:17
SUBARU IMPREZA WRX STI CHROME DOOR HANDLES (#320237856667) US $30.00 View Item
Shipped pretty quick! Thanks! Buyer: lucidmartinez ( 4 ) Apr-26-08 21:44
SUBARU IMPREZA WRX STI SPEEDOMETER CLUSTER (#320237538654) US $430.00 View Item
Fast shipping, packaged well. Great seller! Buyer: jerkingkat01 ( 2 ) Apr-26-08 13:01
SUBARU IMPREZA WRX STI RED INTAKE MANIFOLD (#320236291458) US $300.00 View Item
Frekin' sweet Buyer: subrwho ( 15) Apr-26-08 07:21
2006 2007 NISSAN 350Z HID PASSENGER SIDE HEADLIGHT (#320235054359) US $400.00 View Item
Awesome! i needed these Buyer: subrwho ( 15) Apr-26-08 07:21
2006 2007 NISSAN 350Z HID DRIVERS SIDE HEADLIGHT (#320235055728) US $400.00 View Item
Thank you kindly Buyer: subrwho ( 15) Apr-26-08 07:21
2006 2007 NISSAN 350Z HID PASSENGER SIDE HEADLIGHT (#320232904957) US $400.00 View Item
THANKS SO MUCH! BEST SELLER EVER! ALWAYS HAS THE BUYER IN MIND! A+++ AWESOME!! Buyer: damien724 ( 27) Apr-25-08 19:36
2004 SUBARU WRX STI TRANSMISSION PACKAGE (#320240145552) US $4,400.00 View Item
Best seller ever! Fast shipping! Just as described! Highly recommend this seller Buyer: damien724 ( 27) Apr-25-08 19:34
2004 SUBARU WRX STI CENTER CONSOLE (#320238847575) US $147.50 View Item
Just as posted? Seats are good! Buyer: vegitaxxx ( 206) Apr-25-08 19:31
SUBARU IMPREZA WRX STI REAR SEATS BLACK AND BLUE (#320237834831) US $200.00 View Item
Smooth transaction! Great ebayer! Thanks! Seller: proairbags ( 123) Apr-24-08 18:23
-- (#360028804418) -- View Item
ø¤ºASSET º¤ø,¸,,ø¤º TO º¤ø,¸,,ø¤º EBAY º¤ø,¸,,ø¤º HIGHLY º¤ø,¸,,ø¤º RECOMMENDº¤ø Buyer: jus4loks ( 367) Apr-24-08 17:54
2005 SUBARU WRX STI SPEEDOMETER CLUSTER 77K MILES (#320237571637) US $300.00 View Item
A Great Seller with Great Items and Great Price! Thank you! A+ Buyer: chinry ( 338) Apr-24-08 17:29
SUBARU IMPREZA WRX STI SPT AIR INTAKE, MAF SENSOR (#320237833555) US $111.68 View Item
Great buying from you again Buyer: gg6574 ( 5 ) Apr-24-08 15:20
SUBARU IMPREZA WRX STi PERRIN EXHAUST SYSTEM W/COBB D/P (#320233062169) US $750.00 View Item
Even nicer than in the pics -- Thanks!! I hope to do more business. . Buyer: r.l.blue ( 77) Apr-24-08 14:06
SUBARU IMPREZA WRX MOMO STEERING WHEEL (#320237834061) US $40.00 View Item
Nice product with fast shipping. Thank you. Buyer: pilot*doc ( 313) Apr-24-08 12:40
2007 SUBARU IMPREZA WRX 5 SPEED TRANSMISSION PACKAGE (#320235053003) US $1,650.00 View Item
Excellent eBayer!! Fast Shipping! Would do Business with again. A++++ Buyer: auto_control ( 334) Apr-23-08 19:14
INFINITY G35 G 35 DRIVERS AIRBAG AIR BAG (#320237857697) US $250.00 View Item
These guys are great, 1st one got damage, they replaced quick. Thank you Buyer: snyper350 ( 47) Apr-23-08 11:42
2004 SUBARU IMPREZA WRX STI STEERING RACK (#320220326342) US $139.50 View Item
Fast shipping and excellent packaging, eBayer added to my favorites A+++ Buyer: eunos-roadster ( 118) Apr-23-08 10:25
2005 SUBARU IMPREZA WRX SPEEDOMETER CLUSTER 35,270 MLS (#320237863331) US $81.00 View Item
Good condition, well packed, would buy again Buyer: barrydan75 ( 7 ) Apr-23-08 10:09
2004 SUBARU IMPREZA WRX STI RED STICHED STEERING WHEEL (#320220329247) US $61.00 View Item
awesome EBAY seller would buy from again very clean item. Buyer: supastore2 ( 48) Apr-22-08 20:48
SUBARU WRX STI HOOD SCOOP LOWER AIR DAM SPLITTER (#320235046156) US $76.00 View Item
Product as described. Quick shipping. A+ Buyer: d2chan ( 83) Apr-20-08 06:17
SUBARU WRX STI CHROME DOOR HANLDES. XHROME (#320234698737) US $41.00 View Item
Good price, great condition engine. Shipped quick. Would buy again. Thanks!! Buyer: kei17555 ( 8 ) Apr-16-08 18:42
SUBARU IMPREZA WRX 2.0 LITER TURBO ENGINE, MOTOR, ECU (#320235895367) US $2,750.00 View Item
very nice transaction. Would do business again for sure! Buyer: ni-tnite ( 47) Apr-16-08 16:55
2007 SUBARU WRX STI LIMTED 6 SPEED TRANSMISSION (#320232922881) US $3,500.00 View Item
Exactly want I wanted! Excellent shipping, excellent deal, excellent seller! thx Buyer: catabar ( 133) Apr-15-08 16:25
Subaru Impreza WRX STI SPT Performance Exhaust Cat Back (#320236295187) US $200.00 View Item
great parts item fast shipping thank you, AA+++ Buyer: texy30 ( 188) Apr-12-08 19:56
TANABE SUSTEC PRO COILOVERS 02-07 SUBARU IMPREZA WRX (#320233056721) US $300.00 View Item
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Old 05-13-2008, 04:30 PM   #12
mikeis300
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Join Date: May 2007
Chapter/Region: NWIC
Location: portland metro area
Vehicle:
2002 aps dr65 hybrid
9.1x1 built block/heads

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i've bought parts from leo on ebay and i didnt hae any issues at all. the most recent parts i ordered were front control arms, a new sti rear end (calipers, rotors, hubs, knukles, halfshafts, rear diff and drive shaft). all the parts came shipped as expected, nothing was broken.
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Old 05-14-2008, 04:56 PM   #13
AWDsub
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Join Date: Mar 2004
Chapter/Region: NWIC
Location: Vancouver
Vehicle:
2010 Legacy GT

Arrow

Everyone makes a mistake now and then especially when you sell the amount of Subaru parts that Silverline has sold, BUT whats more important is how the mistake gets solved. I have bought over $20,000 in parts from Leo and havent ever had a problem with any of his parts. In fact, he is the only used parts that I would trust out of anyone else I have ever dealt with before on this forum. Every Northwest Subaru Performance shop buys parts from him on a weekly basis. If you buy a part from him and there is something wrong with it, he always goes above and beyond when trying to fix the problem. I have been to his shop and many others throughout the West Coast and SILVERLINE AUTO IS BY FAR THE CHEAPEST AND HAS MORE USED Subaru STi PARTS THAN ANY OTHER VENDOR ON THIS FORUM.
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Old 05-15-2008, 02:23 PM   #14
Prorex
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2002 Impreza WRX
blue

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Well I just received that pictured hub assembly the day I posted those pics. And it took almost two years to get the caliper replaced, which never happened, just $250 back. I am sure someone has had a bad experience with everyone at one time or another, it happens... but I will never recomend anyone, or purchase from them again.
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Old 05-21-2008, 10:40 PM   #15
Sko
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Chapter/Region: NWIC
Location: Portland, OR
Vehicle:
2005 Legacy 2.5i
Brilliant Silver Metallic

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Quote:
Originally Posted by Prorex View Post
Well I just received that pictured hub assembly the day I posted those pics. And it took almost two years to get the caliper replaced, which never happened, just $250 back. I am sure someone has had a bad experience with everyone at one time or another, it happens... but I will never recomend anyone, or purchase from them again.
Your not one to hold a grudge are you?
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Old 05-27-2008, 12:02 PM   #16
mister_skinny
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Join Date: Jun 2006
Chapter/Region: South East
Location: Brentwood, TN
Vehicle:
04 STI
WRB! & Silver 02 WRX

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I purchased a full 04 STI interior for my 02 WRX from Leo about 2 years ago. F&R Seats, Door panels, carpet, mats, and even an 05 steering rack! The price was more than fair, the shipping and packaging was great, and Leo'
s service was excellent! The only problem I had was the slider on the passenger seat was slightly bent, but works fine. I never even brought this to his attention b/c the price was good, the seat works and slides (sort of harder than stock), and IT CAME OUT OF A WRECKED CAR! They are great, and I am going to buy a new Bell Housing for my STI this week!
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Old 05-30-2008, 06:24 PM   #17
tbrem
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Chapter/Region: NWIC
Location: Woodland
Vehicle:
2002 WRX
Green

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i recently bought a complete 07 sti longblock from leo and even though i picked it up in person he has still been awesome to work with. in the past month i have been back and forth to his shop and he has always gone out of his way to help with whatever i needed. i would highly recommend buying from him.
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Old 06-24-2008, 03:25 PM   #18
Cobb Tuning
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Location: Austin, TX
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Silverline Auto has been around for a long time and has turned into an invaluable resource for the subaru community here in the Pacific Northwest and across the US.

I've bought several motors and drivetrains from Silverline Automotive. Each transaction has gone without a hitch. In the few circumstances i have needed replacement driveline parts and each instance Leo has offered replacement parts without issue.

If you need ANY part related to an STi or WRX swap i would not hesitate to contact Leo from Silverline Auto.

Regards
Tim Bailey
Surgeline Tuning
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Old 07-01-2008, 11:44 PM   #19
silverline_auto
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Bump Bump
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Old 07-03-2008, 01:01 PM   #20
stoneage
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Chapter/Region: SWIC
Location: Taos, NM
Vehicle:
2004 Forester xt
Mountain Red/full sti 6mt

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I purchaced purchaced a 2007 sti tranny package from silverline on 6/16/08. Purchace was through e-bay. Offered a best offer which he accepted. in my terms I stated my offer was for the package including brakes. He then refused to send the brakes. Over the course of 2 weeks I tried to negotiate and at no point did I tell him that I did not want the package. Infact I told him several times I wanted the package and had money in hand. He offered to sell me a 2005 package with brakes for my offer price. Then today without any previous warning he informed me that he had sold the package to someone else. But he did have a 2005 package he would sell me for $1400 more than he had originaly offered. What a scam. He did not negotiate even though it was his bad. Dropped the ball and didn't even attempt to pic it up. I'm glad for everyone who has had a good experience with him, but I am very disapointed.
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Old 07-11-2008, 02:19 AM   #21
SubDubRX
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Chapter/Region: NWIC
Location: OREGON
Vehicle:
2016 WRX Limited
CWP

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Lou is awesome. sold me a cusco hyper single clutch for 250. went and picked it up no problem. I will def do business with him for any subaru need i have.
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Old 08-18-2008, 01:30 PM   #22
camaroz1985
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Member Sales Rating: (4)
 
Member#: 155906
Join Date: Aug 2007
Chapter/Region: MAIC
Location: Bressler, PA
Vehicle:
1998 Impreza 2.5RS
Rally Blue

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Does anyone know an alternate way to get hold of Leo. I tried calling (goes right to voicemail), email, and PM. I need to get hold of him ASAP
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Old 09-11-2008, 04:40 PM   #23
camaroz1985
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1998 Impreza 2.5RS
Rally Blue

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I'm starting to get a bitter taste in my mouth. Leo was supposed to send me the missing parts from an engine I ordered from him for overnight delivery. That was a week ago and still no parts. I don't want the parts anymore, just a partial refund on my purchase to cover them, but he doesn't answer his phone or return messages.
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Old 06-26-2009, 10:00 PM   #24
FuryOfGods
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I was thinking of buying a car from these guys but i've heard bad things and after asking several questions of them they seem very uncooperative saying "you dont have to buy our car we have other customers." Which turns me off and makes me wonder. I mean it is a significant purchase for most and i would think that a few questions are reasonable espesially about a car with less than clean title. Anyone have any positive or negative experiences i need advice.
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Old 07-30-2009, 04:06 PM   #25
Pixelthug
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Join Date: Jul 2009
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I would be careful if you purchase a car from them, especially a reconditioned title. Your best bet is to purchase a car with a clear title. A reconditioned title means it was in bad accident which required the title to be altered to let future owners know of the vehicle history. The car may seem fine now, but usually can have problems early on especially if the work was done half fast, which is very hard to tell unless you trust the shop that did the work. These cars have crumple zones that are never the same once they are pulled back to original condition from a body shop. The panels may all be new and the car may look new but its underneath that you dont see and you probably wont know about unless you get in an accident again in the same area that was originally damaged. I have been there and done that many times with subs, toyos and nissans with never a good outcome....just my two cents
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