Welcome to the North American Subaru Impreza Owners Club Monday December 11, 2017
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
Go Back   NASIOC > NASIOC Subaru Models > Impreza Forum

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads. 
Thread Tools Display Modes
Old 05-16-2001, 08:35 AM   #1
Matthew Nelson
Scooby Newbie
Member#: 2174
Join Date: Aug 2000
Location: Overland Park, KS
2000 Impreza 2.5 RS
Blue Ridge Pearl

Post Lisa (sugar) at Troncalli Subaru

I simply thought it would be nice to say a few good things about Lisa Wilkins, also known on the i-Club Bulletin Boards as "sugar." If you have never ordered parts for your Subaru from Lisa, please read...

I ordered the mounting hardware for my rear spats from Lisa a few weeks ago. However, while waiting for my merchandise, I moved to a new address.

I decided on Monday (May, 14) to check with Lisa and determine whether the parts had been shipped. My credit card did not show it had been charged for the parts and I still had yet to receive the parts. I e-mailed Lisa to inquire about the shipment and she replied that the mounting hardware had been received on May 1 - the day after I left my former residence.

I called my former apartment complex's leasing office and was told by the manager that, since I had moved, all of my mail had been forwarded to my new address. I was also told that, if I had received any packages from FedEx or UPS, they had been returned to the sender. In fact, the manager told me that she remembered seeing the package and that UPS had re-scanned the mounting hardware, effectively putting it back into UPS' tracking system.

When I called UPS, the customer service representative could not determine whether the package had been delivered. She told me the manager had signed for the package and that my mounting hardware no longer appeared in UPS' tracking system. I told her what the manager of my former apartment complex had told me - that the mounting hardware had been returned to the sender and had left the leasing office in the hands of the UPS delivery driver - and the customer service representative told me I should contact the sender (Lisa).

I e-mailed Lisa and told her of my situation; that nobody seemed to be able to tell me to where my mounting hardware had gone. Instead of telling me that I was "out of luck" or to re-order the same parts, Lisa promptly replied that she would re-order the parts for me and send them immediately. No hassles, no debates over the wrongdoing.

I cannot stress enough how nice it has been to work with Lisa. This is the second time I have ordered parts from her and both times she has proven to me that customer service and customer satisfaction are her top priorities. To anyone looking to purchase parts for their Subaru(s), I would definitely recommend purchasing from Lisa.

Thanks again to Lisa for her hard work and understanding!!

Edit: grammatical error.

[This message has been edited by Matthew Nelson (edited May 16, 2001).]
* Registered users of the site do not see these ads.
Matthew Nelson is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 05-16-2001, 08:41 AM   #2
Scooby Specialist
Member#: 2348
Join Date: Sep 2000
Chapter/Region: MWSOC
Location: St.Louis
2006 WRX TR
Steel Grey Metallic


Lisa has been a savior for me on parts twice now, the first time was when I needed a rear O2 sensor in a hurry, she got me one promptly and at a great price, then just monday I discovered I needed new rear brake pads for my 99RS, she had a set and said I will have them by friday! She is courteous, proffesional and prompt. Thanks Lisa and keep up the good work.....
STiShawn is offline   Reply With Quote
Old 05-16-2001, 09:27 AM   #3
Scooby Specialist
Member#: 730
Join Date: Jan 2000

I've bought several pieces from Lisa, and have been impressed with her service overall. Currently, she's having a rough spot with the STi motor/tranny mount group buy she arranged, owing to US Customs doing their usual glacial job. Once the big shipping box gets to her, I'll have a set of STi 2 piston rear brakes and the STi motor and trans mounts!
Digital_Boy is offline   Reply With Quote
Old 05-16-2001, 10:01 AM   #4
Scooby Specialist
Member#: 1867
Join Date: Jul 2000
Location: New Jersey

Ya, I've only ordered one thing from Lisa, but I was very happy...We're not just joe schmoes to her, and she treats us like actual people, which is nice I got my FHI V5 suspension from her, and that GB went very smoothly IIRC, and all parts went out quickly. UPS had obviously manhandled the struts, and some had some paint loss, and one an actual ding on a flange. I told Lisa, and she said that if it was actually damaged to tell her and she'd ship another (the strut was fine, and it was only cosmetic damage really). Customs suck

Edit: Heh, didn't finish

[This message has been edited by Fido (edited May 16, 2001).]
Fido is offline   Reply With Quote
Old 05-16-2001, 10:21 AM   #5
Scooby Specialist
Member#: 2248
Join Date: Aug 2000
Chapter/Region: MWSOC
2012 C63
2012 Silverado HD


Yup, Lisa is kewl.

donjuan is offline   Reply With Quote
Old 05-16-2001, 10:30 AM   #6
Scooby Specialist
Member#: 3086
Join Date: Nov 2000
Location: Coram LI NY
2001 2.5 RS


Lisa ROCKS!!!!

25psi is offline   Reply With Quote
Old 05-16-2001, 11:02 AM   #7
Scooby Newbie
Member#: 339
Join Date: Sep 1999
Location: Alexandria, VA

I have ordered one thing from her but she definately has one more satisfied customer
tomas is offline   Reply With Quote
Old 05-16-2001, 11:09 AM   #8
Scooby Specialist
Member#: 3467
Join Date: Jan 2001
Location: Odenton, MD
1998 Dinan3


TaiChih is offline   Reply With Quote
Old 05-16-2001, 07:58 PM   #9
Scooby Newbie
Member#: 6413
Join Date: May 2001
Location: Springfield. Mo, US
01 Impreza 2.5RS


Lisa is truly the best person to buy parts from. It's good to know that there are still good and decent people here and there. (Including i-club members!)
crrii is offline   Reply With Quote
Old 05-16-2001, 08:04 PM   #10
Scooby Specialist
Member#: 2394
Join Date: Sep 2000
Chapter/Region: MAIC
Location: Bel Air Md.
2005 Legacy GT wagon
2009 Forester X

Thumbs up

I know ive ordered a ton of stuff from Lisa( my wallet can attest to that).Always courteous,prompt,knows her parts,priced right,800#, etc.If she cant get it she'll tell ya she cant,but she'll try or tell ya were to get it.
Like Fido said,she treats us more like friends as well as customers.
She's had a hiccup with the sti mount buy,but those guys will get there parts,maybe not on time but theyll get them.
Definatly one of the best vendors we have.
jagcars26 is offline   Reply With Quote
Old 05-16-2001, 09:35 PM   #11
Scooby Specialist
Member#: 1867
Join Date: Jul 2000
Location: New Jersey

Heh, I keep wanting to post the lyrics to the song 'Sugar, Sugar' by The Archies, but I just can't seem to find a real way to link it in to Lisa besides her name on the boards lol

Edit: Can't type tonight...

[This message has been edited by Fido (edited May 16, 2001).]
Fido is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
G2G at Troncalli (Tribeca) TRAY02WRX South East Region Forum 0 05-10-2005 09:26 PM
Lisa/Troncalli Subaru (merged thread) Opie Vendor Reviews 28 08-06-2002 04:59 PM
RallyPerformance, AVSport, Lisa at Troncalli gtguy Vendor Reviews 11 05-21-2002 11:50 AM
Anyone have Lisa's (Sugar) e-mail address at Troncalli? JasonRan South East Region Forum 2 11-28-2001 03:37 PM
Impreza owners meet at Troncalli Subaru - Atlanta jwooman South East Region Forum 27 11-03-2000 11:17 AM

All times are GMT -4. The time now is 09:38 PM.

Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2017 Axivo Inc.
Copyright ©1999 - 2017, North American Subaru Impreza Owners Club, Inc.