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Old 11-27-2016, 05:24 PM   #1
mschiavoni
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Member#: 299104
Join Date: Oct 2011
Chapter/Region: Tri-State
Location: Pittsburgh, PA
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2005 Legacy GT Ltd
Garnet Red Pearl

Question Unauthorized Repairs

So, here's where i'm at. i took my 8,2XX mile Legacy 3.6R LTD in on November 110, 2016. It went in for a defective front left strut and trim strip (the one that goes along the roof, down the driver's side from windshield to rear window).

They told me the strut was in inventory (i had an appointment for it), but that the weather strip had been ordered, and it'd be best if i dropped the vehicle off (i called roughly 2 days before and had them order it).

Fast forward to today, November 27. After not hearing a word from them since the day I dropped the car off and fearing that they'd wrecked it, I decided to do some snooping. I went down to the dealership while they were closed (in PA all dealerships are closed by state law) and looked around for my car. Once I'd found my car, I started having a look around it to see what could be taking so long.

It wasn't long before I found my answer. I opened the driver's door do find the dashboard partially disassembled. The grate for the left tweeter was removed, so was the tweeter itself. The end cap for the dashboard was removed, and so was the lower part of the steering column. I'll attach pictures from my cell phone ASAP.

If anyone has any ideas as to what they're doing, let me know. At this point, I can't figure out what it is. The steering column has been replaced in May under a recall, so I know that's not what it is
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Old 11-27-2016, 05:27 PM   #2
mschiavoni
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Member#: 299104
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Chapter/Region: Tri-State
Location: Pittsburgh, PA
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Garnet Red Pearl

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Old 11-27-2016, 06:01 PM   #3
n2oiroc
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Location: milwaukee'ish
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15 legacy 16 wrx

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they have had it over 2 weeks for a piece of trim and a strut and took that stuff off and havent said a word since you dropped it off? is that also a scuff on the dash between the end cap and the vent? only thing i can think of that would require those pieces be removed would be for a remote start install. yeah, i wouldnt be happy at all. they should have called you if it was even going to be an overnight repair. and even if they found something that needed to be fixed, they should have informed you of it.

id call the service manager tomorrow and ask what is going on and dont tell him you saw the car in its current state. when you finally go to pick it up, go over it well and make sure there isnt any damage.
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Old 11-27-2016, 06:26 PM   #4
mschiavoni
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Quote:
Originally Posted by n2oiroc View Post
they have had it over 2 weeks for a piece of trim and a strut and took that stuff off and havent said a word since you dropped it off? is that also a scuff on the dash between the end cap and the vent? only thing i can think of that would require those pieces be removed would be for a remote start install. yeah, i wouldnt be happy at all. they should have called you if it was even going to be an overnight repair. and even if they found something that needed to be fixed, they should have informed you of it.

id call the service manager tomorrow and ask what is going on and dont tell him you saw the car in its current state. when you finally go to pick it up, go over it well and make sure there isnt any damage.

regarding a remote start, it came with one from the factory. and as for the mark on the dash, i looked at the pictures, that's just some dirt

i plan on calling tomorrow and speaking with the manager. if they don't tell me exactly what's going on, then i'll bring up the fact that i was there today
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Old 11-27-2016, 06:56 PM   #5
JRowland
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Which dealer by the way?
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Old 11-27-2016, 07:28 PM   #6
mschiavoni
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Originally Posted by JRowland View Post
Which dealer by the way?

it's at Bowser Subaru in Pleasant Hills, PA
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Old 11-27-2016, 08:22 PM   #7
JRowland
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Thanks. Watching for update.
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Old 11-28-2016, 10:50 AM   #8
mschiavoni
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Garnet Red Pearl

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so, i called today. apparently they replaced the strut and the noise was still there. they've been driving it trying to figure out where it's coming from
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Old 11-28-2016, 07:44 PM   #9
mschiavoni
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Garnet Red Pearl

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received a phone call this afternoon. they told me that a Subaru engineer told them to replace the steering rack in the car.
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Old 12-03-2016, 12:04 AM   #10
mschiavoni
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Member#: 299104
Join Date: Oct 2011
Chapter/Region: Tri-State
Location: Pittsburgh, PA
Vehicle:
2005 Legacy GT Ltd
Garnet Red Pearl

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so i talked to the dealership on thursday. apparently there was another car like mine with a similar problem in the dash and that's what they were looking for
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Old 12-03-2016, 07:58 AM   #11
JRowland
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Thanks for the updates. Hope they figure it out soon.
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Old 12-03-2016, 08:00 AM   #12
mschiavoni
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2005 Legacy GT Ltd
Garnet Red Pearl

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they did. the car is back in my possession. it ended up being a defective steering rack
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Old 12-03-2016, 08:16 AM   #13
JRowland
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I wondered, you said it was replaced under a recall then the noise started. Do you feel good about the dealer? I'm in between Moon and Butler but I have done business with Bowser as well on my end (selling them used cars) and would consider them if and when I need a dealer service department.
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Old 12-03-2016, 08:55 AM   #14
mschiavoni
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Vehicle:
2005 Legacy GT Ltd
Garnet Red Pearl

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no, the rack was replaced under warranty, not a recall. it was simply defective

as for their service, it really is the best in the area, at least that i've found. they've been honest with me about everything, and i have no problems taking my cars there. i can't even recommend one service advisor over another because they're all great. i do usually work with Michelle though
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