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Old 08-25-2015, 11:00 AM   #1
jasonz34
Scooby Newbie
 
Member#: 312498
Join Date: Mar 2012
Exclamation Subaru Recall Campaign WQT-55 Occupant Detection System

Just sharing my notice. (Original post about this here)

Subaru Recall Campaign WQT-55 Occupant Detection System.
NHTSA Recall No. 15V-419
August 2015

Dear Subaru Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2012 model year Impreza vehicles equipped with a capacitance-type occupant detection system (ODS) in the front passenger seat.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD
When a right front seat passenger plugs a cell phone or other device into the accessory power outlet or touches a metal part of the vehicle that is grounded (such as the seat adjustment lever), the ODS may erroneously determine that the front passenger seat is unoccupied and deactivate the front passenger air bag.
Should this happen, the Air Bag Warning Light will illuminate and the Passenger Air Bag Indicator will illuminate “OFF”, providing a visual warning that the air bag system is not operating properly.
The passenger air bag will not deploy under these circumstances, increasing the risk of injury to a front seat passenger in the event of a crash.
REPAIR
Subaru will replace the ODS Occupant Control Unit in your vehicle with a modified one at no cost to you.
WHAT YOU SHOULD DO
You should immediately contact your Subaru retailer (dealer) for an appointment to have the ODS Occupant Control Unit replaced. Until this repair is performed, the front seat passenger should avoid the using the accessory power outlet or contacting any grounded metal parts of the vehicle.
If the Air Bag Warning Light turns on and the Passenger Air Bag Indicator illuminates “OFF”, the right front seat passenger should move to the rear seat after the vehicle has come to a complete stop in an area where it is safe to do so.

HOW LONG WILL THE REPAIR TAKE?
The time to replace the ODS Occupant Control Unit is approximately 25 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WQT-55 Recall
P.O. Box 6000, Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wqt55.service-campaign.com
If you need additional assistance, please contact us directly:
  • By e-mail: Go to www.subaru.com, Customer Support and select “Contact Us”
  • By telephone: 1-800-SUBARU3 (1-800-782-2783)
    Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
    Friday between 10:30 a.m. and 5:00 p.m. ET
    Saturday between 9:00 a.m. and 3:30 p.m. ET
  • By U.S. Postal mail: Write us at Subaru of America, Inc.,
    Attn: Customer-Retailer Services Department,
    P.O. Box 6000, Cherry Hill, NJ 08034-6000
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
A subsidiary of Fuji Heavy Industries Ltd.
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Old 08-29-2015, 09:07 PM   #2
Wiscon_Mark
Scooby Guru
 
Member#: 94945
Join Date: Aug 2005
Chapter/Region: MWSOC
Location: Plover, WI
Vehicle:
2015 Dodge Charger
AWD

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Got this in the mail yesterday. Haven't noticed the issue myself, but I will be scheduling an appointment.
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