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Old 04-11-2017, 09:28 PM   #1
Caobay
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Member#: 34307
Join Date: Mar 2003
Location: T.O. Ontario
Default So my RCE Yellow Lowering springs are broken

As the title says, my mechanic told me both my front spring are broken at roughly 119,000km. They were never tracked nor auto X, just daily driving.

Since i could not find proof of purchase, RCE is offering "good faith" Offer = $240 + $40.

Does it sound fair? anyone had similar situation?
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Old 04-12-2017, 05:55 AM   #2
A-man07
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Member#: 271525
Join Date: Jan 2011
Location: BagEnd
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7/2 STi/WRX wagon
SWP/AW

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Pictures?

It sounds more than fair.
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Old 04-12-2017, 12:47 PM   #3
RaceComp Engineering
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Chapter/Region: MAIC
Location: Elkridge, Maryland
Vehicle:
ASK ABOUT NEW RCE
SWAY BARS FOR STI

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To the OP, I'm sorry to hear about your troubles. Over the last 10 years of selling our springs (more than 40,000 sets out there), we have seen maybe a few dozen failures due to rust and corrosion, all in regions where the roads are heavily salted in winter. One thing we have done to prevent or greatly reduce this since the original batches were produced is to switch over to an OEM style rubber liner on the lower coils that touch at static ride height, so as not to trap moisture between the liner and spring.

Our policy has always been to offer a lifetime replacement warranty on springs that rust or corrode to the point of breaking. However, as is standard across the industry, we require proof of purchase to fulfill a warranty claim. In this case, the customer didn't have an invoice of any kind and, after a bit of digging through our own system and contacting our Canadian distributor, we were unable to locate an original proof of purchase. In that case, our best course of action is to offer new springs at a deeply discounted price. Our sales associate has been in contact with the customer's shop, who graciously accepted the offer. I think this was the best solution given the circumstances. I encourage the OP to contact me directly at the shop if you would like to discuss this further. We pride ourselves on our customer service, and I want to make sure this is being handled to your satisfaction.

Myles Williams
Racecomp Engineering Founder.
410 846 5407
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Old 04-12-2017, 03:08 PM   #4
Patrick Olsen
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Location: Where the Navy sends me...
Vehicle:
1997 Legacy 2.5GT
1996 Impreza coupe

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It's not unheard of for springs to fail, particularly in locations where roads are salted. Do they salt the roads up there in Ontario during winter storms?

Subaru did a recall on my Legacy a number of years ago. It covered the "salt belt" northern states, and directed dealers to inspect and replace springs as necessary, and then install metal shields to reduce the amount of muck that got sprayed onto the springs. So even OEMs can have problems with spring corrosion and failure.
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Old 04-12-2017, 03:19 PM   #5
Charlie-III
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Chapter/Region: Tri-State
Location: USA, North NJ, 07456
Vehicle:
1998 Legacy 2.5GT
Silver Sleeper BK, 5MT

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Quote:
Originally Posted by Patrick Olsen View Post
It's not unheard of for springs to fail, particularly in locations where roads are salted. Do they salt the roads up there in Ontario during winter storms?

Subaru did a recall on my Legacy a number of years ago. It covered the "salt belt" northern states, and directed dealers to inspect and replace springs as necessary, and then install metal shields to reduce the amount of muck that got sprayed onto the springs. So even OEMs can have problems with spring corrosion and failure.
Yep, I went through that recall as well. I don't believe I got new springs, but did get the shield.
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Old 04-12-2017, 03:35 PM   #6
mitch808
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2002 Subaru WRX

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70k+ miles in a location that gets heavy snow, and more than likely salted road conditions. That's a great amount of time IMO for longevity on an aftermarket part.

Add to that, the CAN dollar is better than the US dollar at the moment so you're ahead!
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Old 10-04-2021, 02:15 PM   #7
ssjeff
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Member#: 423268
Join Date: Jun 2015
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Quote:
Originally Posted by RaceComp Engineering View Post
To the OP, I'm sorry to hear about your troubles. Over the last 10 years of selling our springs (more than 40,000 sets out there), we have seen maybe a few dozen failures due to rust and corrosion, all in regions where the roads are heavily salted in winter. One thing we have done to prevent or greatly reduce this since the original batches were produced is to switch over to an OEM style rubber liner on the lower coils that touch at static ride height, so as not to trap moisture between the liner and spring.

Our policy has always been to offer a lifetime replacement warranty on springs that rust or corrode to the point of breaking. However, as is standard across the industry, we require proof of purchase to fulfill a warranty claim. In this case, the customer didn't have an invoice of any kind and, after a bit of digging through our own system and contacting our Canadian distributor, we were unable to locate an original proof of purchase. In that case, our best course of action is to offer new springs at a deeply discounted price. Our sales associate has been in contact with the customer's shop, who graciously accepted the offer. I think this was the best solution given the circumstances. I encourage the OP to contact me directly at the shop if you would like to discuss this further. We pride ourselves on our customer service, and I want to make sure this is being handled to your satisfaction.

Myles Williams
Racecomp Engineering Founder.
410 846 5407
Thanks for posting this as I had the right rear spring break right in the middle. I will give you a call.
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