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Old 05-28-2016, 07:51 PM   #1
ekoreds
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Member Sales Rating: (0)
 
Member#: 445834
Join Date: Apr 2016
Exclamation WoW Subispeed! Overcharged for Shipping, Sent wrong product, Day 3 with ZERO response

Decided to order a shift stop, shift bushing and tailight tint for my 16' WRX from Subispeed.

I specifically selected and paid more for UPS ground shipping due to having problems with my local post office.

The same day I received an order confirmation showing that my shipment was being sent using priority mail thru the post office.

I immediately called them on their contact number. And guess what?? Its a message telling me to email them instead. No one ever picks up the phone and the message replays into infiniti! This is not an actual contact number since you cant actually speak to a real person.

So I hung up and right away emailed [email protected] in regards to this and requested a refund of the extra shipping charge.

(UPS ground is more expensive than the USPS)

3 days later, NO REPLY WHATSOEVER

Today, I received the package. They sent me 2 different shades of tailight tint!

The left side is dark smoke and the right side is light smoke!

I immediately emailed them again. ZERO RESPONSE.

So now I have been overcharged for shipping and have the incorrect product sent to me.

Please ANYONE FROM SUBISPEED if you dont want to reply to my emails, atleast reply to this thread. This is my second and will be my last order from you if this is not resolved in a timely fashion.

Awaiting a response. Any response. Thanks!
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Old 05-28-2016, 08:07 PM   #2
DNVDUC
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Member#: 396667
Join Date: Jul 2014
Location: Colorado
Vehicle:
2015 WRX
Crystal White Silica

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Holiday weekend, you probably won't hear from them until Tuesday.
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Old 05-28-2016, 08:19 PM   #3
ekoreds
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Member#: 445834
Join Date: Apr 2016
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Quote:
Originally Posted by DNVDUC View Post
Holiday weekend, you probably won't hear from them until Tuesday.


Nah, The order was placed and contact immediately attempted with this vendor on Wednesday during their business hours.
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