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Old 04-28-2016, 06:18 PM   #1
mistermct
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Default Wolfe Subaru Langley, BC - service is dissapointing and potentially dangerous

Cross post from dealership review forum: http://forums.nasioc.com/forums/show...php?p=44362490

Officially done with Wolfe Subaru Langley... anyone recommend a location for injector cleaning (Terra Clean)?
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Old 04-28-2016, 10:26 PM   #2
Qbase
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Quote:
Originally Posted by mistermct View Post
Cross post from dealership review forum: http://forums.nasioc.com/forums/show...php?p=44362490

Officially done with Wolfe Subaru Langley... anyone recommend a location for injector cleaning (Terra Clean)?
Try Dales auto in Langley. They do a lot of subaru's. Give them a call if they do injector cleaning.
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Old 04-29-2016, 03:41 PM   #3
mistermct
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Right... thanks for the reminder!
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Old 04-29-2016, 06:25 PM   #4
DIGGYGV8
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In retrospec, I had a really good experience not only buying my MY11 STi, as well as coming back for a warranty thing for the brake light switch.

Maybe things have changed in that time.
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Old 04-29-2016, 07:14 PM   #5
mistermct
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Buying was easy. Nice transaction. Service department is friendly but always felt a touch incompetent... I mean they would rarely let me talk to the techs let alone go in the bay. This finally gave me proof that at least one of their techs is seriously incompetent.
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Old 05-02-2016, 11:44 PM   #6
ahwen604
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I've owned two subaru's so far. The first from wolfe and second from richmond subaru. After car left the lot, it never came back to any of them. Horrible service, ridiculous prices. Car has always been taken care of by Alpha one automotive in burnaby, between edmonds and royal oak. Danny is the manager there along with 3 of his guys. Best team of people i've dealt with. Great service, timely, and fair prices.
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Old 05-03-2016, 12:47 PM   #7
alexinvancouver
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i like their parts department
would't know about service tho because i do it myself
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Old 05-03-2016, 10:06 PM   #8
jimmerz
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+1 for Alpha One
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Old 05-05-2016, 07:30 PM   #9
scoobysport
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I wouldn't buy a car from them, but no problems with service. Having said that, leased my last two Subie's at Richmond, bent over backwards for me, but would NEVER get my services done there.
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Old 05-07-2016, 12:45 AM   #10
aviator158
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Just had some warranty work done by Wolfe in Langley. I have no complaints about the service. Got a free engine detail along with a super quick turnaround time on the repair.
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Old 05-10-2016, 01:02 PM   #11
kingofpoland
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im due for service, ill give them a shot as its the first major service since i got the car (fluids/oil/brakes etc) will definitely recheck if they did it properly tho.

thanks for the heads up
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Old 05-11-2016, 12:16 PM   #12
jason t
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Most if not all competent auto service facilities will be able to perform a service on your Subaru. Some shops might not know the exact services that are required per interval so make sure you tell them what is required. If you own a car that still has warranty any service shop can perform servicing as long as you keep your receipts to prove you had the services performed if a warranty claim arises.
Is cost the #1 thing you look for when getting a service done? I think you should worry about competency and what kind of support you receive if anything goes sideways.
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Old 05-31-2016, 11:52 PM   #13
Drakar
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well after getting my subie in Kelowna at Anthony's im done with lower mainland stealerships.

Service, just take it to Dales (or other close reputable shop as approved by us )
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Old 06-01-2016, 06:57 PM   #14
Hokari
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Does Dale's do all regular maintenance? If so, I can just go there in the future - it's right behind Wolfe haha. I just moved out to Langley not too long ago so it's super convenient nowadays. Otherwise I'd go to Speed Syndicate.
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Old 06-01-2016, 07:44 PM   #15
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Never had work done by Wolfe but had a bad encounter with one of the service guys, no faith in the shop because of him. I totally recommend Dales, and not because we share the same name. Not the cheapest place but Jameson knows his stuff and the techs get the job done fast and right. I never doubt their work. Once the warranty is up on my wife's forester I'll be taking it to them.
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Old 11-18-2016, 01:40 AM   #16
mistermct
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Just got an alignment and injector cleaning done at Dales! Great service and car feels awesome. Jameson knows too much... I spent 30 min there just talking about AOS, air pumps, and short blocks
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Old 11-18-2016, 05:58 PM   #17
92SS
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I went to Dale's for an alignment and they scraped the whole outer edge of my freshly painted Brembo caliper. This was AFTER I specifically said please be careful not to scrape them. It wasn't visible with the wheel on so I didn't find out until much later.

I went there because it was recommended on this forum but now I found Drivehard in Richmond specializes in alignments and is also cheaper than Dale's. Wish I knew about it earlier because they are a lot closer to where I live. They are also really good with Subaru's, they always have at least 2 in the lot outside when I'm there.
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Old 11-24-2016, 02:23 PM   #18
jason t
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Quote:
Originally Posted by 92SS View Post
I went to Dale's for an alignment and they scraped the whole outer edge of my freshly painted Brembo caliper. This was AFTER I specifically said please be careful not to scrape them. It wasn't visible with the wheel on so I didn't find out until much later.

I went there because it was recommended on this forum but now I found Drivehard in Richmond specializes in alignments and is also cheaper than Dale's. Wish I knew about it earlier because they are a lot closer to where I live. They are also really good with Subaru's, they always have at least 2 in the lot outside when I'm there.
How would they scrape them?? wheels do not come off when getting an alignment performed?
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Old 11-24-2016, 05:06 PM   #19
92SS
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I guess to get better access to crack the strut bolts or maybe to check something.

The tech did find the steering u-joint was loose and said he guesstimated where the steering center was. Later I found the clamp bolt just needed tightening, all play is eliminated but afterwards the steering center was slightly off.

Anyway I don't want to come off too harsh. I'm not saying don't go there, nobody's perfect 100% of the time. I should also note that they got the alignment to the specs I requested and I was happy with that part. It's just an annoyance for me since I spent hours prepping and painting the calipers myself.
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Old 12-12-2016, 07:02 PM   #20
Qbase
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Called Langley Subaru last week asking for a oil change. Lady booked me for the following week (which is today) I mentioned to her my car is a 99 jdm wrx sti. She says no problem. Got there today and the guy says to me. sorry no can do. its a jdm and we cant touch these cars even for a oil change. for warranty reasons??? i told the guy, that the girl who i talked to said its ok. he said its a miscommunication between us two? i told the guy richmond has done it before with no problem? anyways dont know if its just me but i didnt know some dealerships do this.
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Old 12-13-2016, 12:53 AM   #21
Kaolinite
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^ never heard of a dealership do that b4
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Old 12-13-2016, 08:06 AM   #22
Qbase
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Quote:
Originally Posted by Kaolinite View Post
^ never heard of a dealership do that b4
ya man, he just said to me "nope we dont do jdm subaru cause of warranty issues". i was like ummmm ok??
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Old 12-19-2016, 12:11 AM   #23
alcoolaid
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Should have asked him what's covered under warranty on your 99 subaru LOL
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