Welcome to the North American Subaru Impreza Owners Club Thursday June 22, 2017
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC Technical > Service & Maintenance

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 06-05-2017, 06:01 PM   #1
Scubaru_Kyle
Scooby Newbie
 
Member#: 435028
Join Date: Nov 2015
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2016 STI
blue

Default Jiffy Lube Cross threaded my Oil drain plug trying to blame my use of a breaker bar

hey everyone,

I recently gave my sister my old wrx and she has taken it to jiffy lube twice for oil changes since then. prior to these jiffy lube changes the oil plug was in perfect working order. today i went to change her oil for her and the oil drain plug seemed to have been tightened by the hulk but more likely it was an air tool. i ended up needing to use a breaker bar to crack the plug free. after i tried to remove it by hand but it was not spinning easily. i gave it like a 1/2 turn if that with a 1/2" socket and i immediately felt like it was cross threaded due to the force required to turn it after i had broken it loose. due to this i was uneasy about removing the plug because i didnt think i would be successful putting in a new quick drain valve in a ruined thread. so i tightened the bolt back up and called the jiffylube.

on the phone i mentioned to the manager that i could not break the bolt loose with a standard 1/2" socket which to me pointed to an air tool overtightening and very likely cross threading the plug. i mentioned i had to incorporate a "breaker" bar to pop it loose before discovering that it seems to be cross threaded. the manager then hung up on me because i used a breaker bar. i called back to explain i felt i had done nothing wrong and it was likely an issue due to the mechanic using an air tool.

long story short i am going to be taking the car to them to check it out and see what they will do about the X-threaded plug. My question for you NASIOC is does the manager have any grounds to tell me i ruined the plug by breaking it loose with a breaker bar? in my opinion it should never have required so much force to loosen because the factory torque spec is like 33 foot pounds.

i really dont think i could have damaged the plug by using the breaker bar for removal but i know that jiffy lube will insist i did and fight me for the repair. id just like to hear some opinions about the potential to damage the Oil Drain plug on removal vs installation. or any of your personal stories about jiffylube!

Thanks everyone!
* Registered users of the site do not see these ads.
Scubaru_Kyle is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 06-05-2017, 06:37 PM   #2
hondaeater69
Scooby Guru
 
Member#: 60324
Join Date: Apr 2004
Location: soon to be somewhere else
Vehicle:
1998 RS

Default

i wouldn't expect them to fix anything, since you worked on it after they did. that being said, it is possible an impact tool could have removed it without stripping it.
hondaeater69 is offline   Reply With Quote
Old 06-05-2017, 07:08 PM   #3
Scubaru_Kyle
Scooby Newbie
 
Member#: 435028
Join Date: Nov 2015
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2016 STI
blue

Default

i called the jiffylube before i even tried to remove the plug because the red "Tamper seal" was very foreign to me and i thought it was maybe some sort of thread sealant. they assured me that it was a tamper seal and the plug should be fine. i cracked it loose then it felt like it started tightening so i called them right back probably like a lapse of 20 minutes between calls. the car still has the filter dated by their tech on it. im hoping for the best but expecting the worst. Bottom line im gonna tell everyone i know to steer clear of Jiffylube
Scubaru_Kyle is offline   Reply With Quote
Old 06-05-2017, 08:51 PM   #4
fastnoypi
Scooby Guru
 
Member#: 6886
Join Date: May 2001
Chapter/Region: Tri-State
Vehicle:
MY01 EJ207 HTA35r
AVCS ON!

Default

first i've ever heard of any quick change lube place using a "tamper seal" Get a thread chaser and call it a day. Not worth your hassle dealing with that manager. Expect the runaround. Your sister's mistake of using Jiffy Lube.
fastnoypi is offline   Reply With Quote
Old 06-06-2017, 12:00 AM   #5
Scubaru_Kyle
Scooby Newbie
 
Member#: 435028
Join Date: Nov 2015
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2016 STI
blue

Default

That's a good idea I'm gonna look into a thread chaser/tap for it and maybe just end up going with a bigger drain plug
Scubaru_Kyle is offline   Reply With Quote
Old 06-06-2017, 04:08 AM   #6
n2oiroc
Scooby Specialist
 
Member#: 141952
Join Date: Feb 2007
Chapter/Region: MWSOC
Location: milwaukee'ish
Vehicle:
15 legacy 16 wrx

Default

The smart thing would have been to tighten it back up and take it back for the oil change. When they tell you its stripped, let them know they did it since they are the only ones that touched it.
n2oiroc is online now   Reply With Quote
Old 06-06-2017, 07:13 AM   #7
Hangdown
Scooby Newbie
 
Member#: 467605
Join Date: May 2017
Location: New Jersey
Vehicle:
2017 Wrx
CWP

Default

Quote:
Originally Posted by Scubaru_Kyle View Post
hey everyone,

I recently gave my sister my old wrx and she has taken it to jiffy lube twice for oil changes since then. prior to these jiffy lube changes the oil plug was in perfect working order. today i went to change her oil for her and the oil drain plug seemed to have been tightened by the hulk but more likely it was an air tool. i ended up needing to use a breaker bar to crack the plug free. after i tried to remove it by hand but it was not spinning easily. i gave it like a 1/2 turn if that with a 1/2" socket and i immediately felt like it was cross threaded due to the force required to turn it after i had broken it loose. due to this i was uneasy about removing the plug because i didnt think i would be successful putting in a new quick drain valve in a ruined thread. so i tightened the bolt back up and called the jiffylube.

on the phone i mentioned to the manager that i could not break the bolt loose with a standard 1/2" socket which to me pointed to an air tool overtightening and very likely cross threading the plug. i mentioned i had to incorporate a "breaker" bar to pop it loose before discovering that it seems to be cross threaded. the manager then hung up on me because i used a breaker bar. i called back to explain i felt i had done nothing wrong and it was likely an issue due to the mechanic using an air tool.

long story short i am going to be taking the car to them to check it out and see what they will do about the X-threaded plug. My question for you NASIOC is does the manager have any grounds to tell me i ruined the plug by breaking it loose with a breaker bar? in my opinion it should never have required so much force to loosen because the factory torque spec is like 33 foot pounds.

i really dont think i could have damaged the plug by using the breaker bar for removal but i know that jiffy lube will insist i did and fight me for the repair. id just like to hear some opinions about the potential to damage the Oil Drain plug on removal vs installation. or any of your personal stories about jiffylube!

Thanks everyone!
I know for a fact that the jiffy lube by me uses air tools for the drain plugs. I brought my beater winter truck there over the winter because I didn't have the time to do the oil myself. The car before me they used an air ratchet. When I saw that I waited for them to pull my truck in then I walked into the shop and told them they wouldn't be using an air tool on my oil change. I stood there and made sure they did everything by hand. What's wrong with these places?
Hangdown is online now   Reply With Quote
Old 06-06-2017, 07:47 AM   #8
tramp
Scooby Newbie
 
Member#: 459629
Join Date: Dec 2016
Chapter/Region: International
Location: Knobbley Mountain
Vehicle:
2017 WRX base
WR Blue

Default

Uhm......errrr...........Jiffy Lube??????
tramp is offline   Reply With Quote
Old 06-06-2017, 11:16 AM   #9
Charlie-III
Scooby Guru
 
Member#: 30669
Join Date: Dec 2002
Chapter/Region: Tri-State
Location: USA, North NJ, 07456
Vehicle:
1998 Legacy 2.5GT
Silver Sleeper BK, 5MT

Default

Quote:
Originally Posted by n2oiroc View Post
The smart thing would have been to tighten it back up and take it back for the oil change. When they tell you its stripped, let them know they did it since they are the only ones that touched it.
Yeah, 20/20 hindsight, but this would have been perfect.
Charlie-III is offline   Reply With Quote
Old 06-06-2017, 01:44 PM   #10
redhunter
NASIOC Supporter
 
Member#: 445435
Join Date: Apr 2016
Location: Northwest AR
Vehicle:
2016 WRX 6MT Base
2017 Impreza CVT 2.0i

Default

Quote:
Originally Posted by Scubaru_Kyle View Post
. . . I'm gonna look into a thread chaser/tap . . .
Don't use a tap use a thread restorer, which you can often rent at your local autoparts store.
redhunter is offline   Reply With Quote
Old 06-06-2017, 01:56 PM   #11
Scubaru_Kyle
Scooby Newbie
 
Member#: 435028
Join Date: Nov 2015
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2016 STI
blue

Default

Quote:
Originally Posted by redhunter View Post
Don't use a tap use a thread restorer, which you can often rent at your local autoparts store.


That's a good idea. Have you used one of those kits before? I hope I can "restore" the threads back to the original 20mmx1.5 with a kit like that and not have to go to a larger plug? This sure is an unnecessary headache for me lol
Scubaru_Kyle is offline   Reply With Quote
Old 06-06-2017, 02:29 PM   #12
Big-E
NASIOC Supporter
 
Member#: 123843
Join Date: Aug 2006
Chapter/Region: NESIC
Location: Connecticut
Vehicle:
2016 STI LTD CWP
Let LED's light your way!

Default

If you can effectively clean-up the threads, I would recommend installing a Fumoto oil drain valve.
Big-E is offline   Reply With Quote
Old 06-06-2017, 02:49 PM   #13
Scubaru_Kyle
Scooby Newbie
 
Member#: 435028
Join Date: Nov 2015
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2016 STI
blue

Default

Totally, I have a 20mm fumoto waiting to go in! Hopefully I'll be able to clean it up and get a good seal going with it and I won't need to enlarge the threads
Scubaru_Kyle is offline   Reply With Quote
Old 06-06-2017, 10:29 PM   #14
Buck Rogers
Scooby Newbie
 
Member#: 139234
Join Date: Jan 2007
Chapter/Region: NESIC
Location: Vassalboro, ME
Vehicle:
05NA Lifted Baja MT
Brilliant Silver

Default

You could also try teflon tape on the threads.
Buck Rogers is offline   Reply With Quote
Old 06-07-2017, 09:16 AM   #15
Jack
Add Lightness
Moderator
 
Member#: 13699
Join Date: Dec 2001
Chapter/Region: NESIC
Location: Hopkinton, MA
Default

Getting out of Jiffy lube with a crossthreaded oil pan and a plastic replacement plug is par for the course. Remember that the reason that Subaru uses T-70 manual transmission drain bolts is because so many of these morons removed the tranny drain bolt, drained all the tranny fluid, overfilled the oil and called it good, causing lunched transmissions.
Jack is offline   Reply With Quote
Old 06-07-2017, 12:33 PM   #16
Scubaru_Kyle
Scooby Newbie
 
Member#: 435028
Join Date: Nov 2015
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2016 STI
blue

Default

Hahaha that's hilarious jack but so sad that it's true
Scubaru_Kyle is offline   Reply With Quote
Old 06-07-2017, 04:46 PM   #17
jonthamo
Scooby Newbie
 
Member#: 468889
Join Date: Jun 2017
Default

I've dealt with this issue before. Because you admitted to working on it, even ever so slightly, they don't have to do anything for you. Unless the guy was a real moron, the threads could easy be just stretched a bit from being overtightened, making it come out rough. That's what happened to me.
jonthamo is offline   Reply With Quote
Old 06-07-2017, 05:30 PM   #18
g-heap
Scooby Newbie
 
Member#: 403883
Join Date: Oct 2014
Default

These places don't replace the crush washer, do they? That why they either reuse or throw away the worn washer, and overtighten the bolt?
g-heap is online now   Reply With Quote
Old 06-07-2017, 08:43 PM   #19
Scubaru_Kyle
Scooby Newbie
 
Member#: 435028
Join Date: Nov 2015
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2016 STI
blue

Default

Well I worked on it today and I think the threads were stretched out as Jonthano said. For the amount of effort to remove the plug I can't believe the pan wasn't trashed. Cleaned up the threads and ran a restorer through it for good measure and the new quick drain valve went in without major issue. Thanks for all of your help guys!
Scubaru_Kyle is offline   Reply With Quote
Old 06-09-2017, 01:30 PM   #20
jonthamo
Scooby Newbie
 
Member#: 468889
Join Date: Jun 2017
Default

Glad it worked out OK! Most young guys at those shops do not understand how tight is tight enough. In the case of the vehicle that I worked on (not my own thank goodness), the quick lube tech had overtightened the plug, rounded the head of it, AND both reused the old crush washer and put a new one on. The washers were squished out and around the plug like a mushroom lol
jonthamo is offline   Reply With Quote
Old 06-09-2017, 10:03 PM   #21
Scubaru_Kyle
Scooby Newbie
 
Member#: 435028
Join Date: Nov 2015
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2016 STI
blue

Default

Thanks and yeah I agree they don't think tight is right enough. I'm not sure how so many quick lube places operate like this and stay in business. No more jiffy for my sister lol
Scubaru_Kyle is offline   Reply With Quote
Old 06-11-2017, 03:12 AM   #22
CosmoTheCat
Scooby Newbie
 
Member#: 3409
Join Date: Jan 2001
Chapter/Region: NWIC
Location: Oly
Vehicle:
98 My FMIC
Is bigger than yours.

Default

Quote:
Originally Posted by Jack View Post
Getting out of Jiffy lube with a crossthreaded oil pan and a plastic replacement plug is par for the course. Remember that the reason that Subaru uses T-70 manual transmission drain bolts is because so many of these morons removed the tranny drain bolt, drained all the tranny fluid, overfilled the oil and called it good, causing lunched transmissions.
t65?

And they still do it. So do owners - it wasn't too long ago that a dude here posted up about trans issues after doing his oil change, I said he drained his trans and filled his engine, he said no, then went and checked his oil and it was over full. Said something along the lines of "that explains why the oil was green".
CosmoTheCat is offline   Reply With Quote
Old 06-11-2017, 10:34 AM   #23
BeignetsAllDay
Scooby Newbie
 
Member#: 465826
Join Date: Apr 2017
Location: Montreal, QC
Vehicle:
1999 2.5RS

Default

I used to work for Valvoline Instant Oil Change when I first started wrenching years ago and I couldn't get out of there fast enough after seeing they way these people worked on cars.

Quote:
Originally Posted by fastnoypi View Post
first i've ever heard of any quick change lube place using a "tamper seal" Get a thread chaser and call it a day. Not worth your hassle dealing with that manager. Expect the runaround. Your sister's mistake of using Jiffy Lube.
I know VIOC used a yellow sealant to mark a straight line from drain plug oil pan "tamper proof" when they messed up the threads so if you did try to do anything they blamed you, the owner for tampering with it.

There's also been times where co workers had dropped trans fluid instead of oil even after being informed about the differences.

Bottom line never go to a quick lube, they're there to upsell unnecessary fluid changes and the "technicians" typically, typically, have no idea what they're doing.
BeignetsAllDay is offline   Reply With Quote
Old 06-11-2017, 03:19 PM   #24
Scubaru_Kyle
Scooby Newbie
 
Member#: 435028
Join Date: Nov 2015
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2016 STI
blue

Default

i had a feeling the tamper seal was because they had caused some sort of issue. with what you said beignetsallday now i think it is more than likely lol those guys are shady. cosmo, i am definitely glad that i didnt end up with some "green" oil or any other issue besides the plug. all i found was horror stories once i actually looked into service reviews at these places. i guess thats why i have never gone in the first place. cars would last longer skipping oil changes compared to a quick change it seems lol!
Scubaru_Kyle is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -4. The time now is 12:55 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2017 Axivo Inc.
Copyright ©1999 - 2017, North American Subaru Impreza Owners Club, Inc.