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Old 07-26-2004, 02:18 PM   #1
Scooby Newbie
Member#: 43321
Join Date: Sep 2003
2002 impreza RS 2.5

Default Did I get screwed??

I got my 02 impreza RS new in June of 2002. This past March 2004, i hit 30,000 miles and had the 30K check up. They told me that I had 60% front brakes remaining, and 40% rear brakes remaining so nothing needed replacing. Since then, I had gone to the dealer ship once in May and once in June (oil change, and warranty repain on a defective interior door panel). Then my warranty ran out mid-June.

It was now the end of July, and I had to return to get my oil changed. After I got it changed, the service guy tells me that i have less than 10% left on the rear brakes, and I should get them changed right away. He says that they checked the brakes because they do that "at every oil change." And he told me it would be $240 (rear brakes only).

I questioned how i couldve spent almost 2 years and 30K miles using only 60% of my rear brakes and then in 4 months and 9K i spent another 30%. He told me that was accurate.

The way i see it is that I've been going to this dealership, under warranty, and no one has said a thing about my brakes getting low. Then my warranty runs out, then the first time i show up there again, they're trying to hit me with a $240 charge.

I'm thinking i should call the Manager and complain about this. This couldve been covered under warranty last month. Thoughts, anyone?
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Old 07-26-2004, 03:09 PM   #2
Scooby Guru
Member#: 8343
Join Date: Jul 2001
Chapter/Region: MWSOC
Location: Atlanta, GA
2005 2012 Jeep
2013 DGM BRZ


Brake pads and rotors aren't covered under your warranty, so I'm not sure what kind of alterior motive they would have. Is that what they replaced? Rear pads and rotors last a long time, I've changed mine once in 80k miles, and I do a lot of track days/autocross/etc. They were probably just trying to get you to spend a little more money that visit, I kind of doubt they were actually worn out.
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Old 07-26-2004, 03:10 PM   #3
Scooby Newbie
Member#: 19835
Join Date: Jun 2002
Chapter/Region: BAIC
Location: Mountain View, CA
2012 WRX sedan
sold '02 WRX wagon


Brake pads are a wear item and are not usually covered under warranty.
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Old 07-26-2004, 03:32 PM   #4
Scooby Guru
Member#: 993
Join Date: Feb 2000
Chapter/Region: MAIC
Location: nova

Brake pads and rotors ARE covered under the 3/36 warranty. The clutch is covered to this point.

All that aside I don't think you will get very far with the manager as the brakes were OK the last time they saw them before the 36000 mark.

You may want to take it upon yourself to look at the pads and see what you think and replace them yourself if it needs it. The brakes are really easy to do. If you were around this area I could do it for you for a case of beer after you get the parts. At least thats my usual fee.
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Old 07-26-2004, 04:44 PM   #5
Scooby Newbie
Member#: 43321
Join Date: Sep 2003
2002 impreza RS 2.5


The only reason i feel that there were alterior motived was because i was there after my 30K checkup a couple months after (at about 34.5K) and no one said a thing about the condition of my brakes. Just a frustrating situation i guess...

Yeah - I'm thinking I'll probably just end up doin em myself. Although i wouldve preferred passing along the beer to make sure its done right! Any recommendations for a moderately priced set of rear brakes, and where to get em?
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Old 07-26-2004, 05:18 PM   #6
Scooby Newbie
Member#: 51468
Join Date: Dec 2003
Location: Toledo, OH
04 Had a WRX
Had SRT4, now '07 Si


$240 for rear pads? Man, I'll do it and throw in rotors too.
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Old 07-26-2004, 05:28 PM   #7
Scooby Specialist
Member#: 29699
Join Date: Nov 2002
Chapter/Region: NESIC
Location: Northern, VT
2005 Legacy GT Wagon


I had some real problems with my brake wear, they had to replace the front a rear rotors and pads at about 25,XXX under warranty, with no real explination of why they wore out so quickly. That was last fall... now after only one winter... they feel horrible again, Im afraid to get on the hard at high speeds... the car startes to shimmy like mad! I think it had to do with the winter steelies I have, and the salt and what not just eats at them all winter. All I know is they were new last fall, and now they are ready to fall apart again? And I dont feel as though I am hard on the brakes as all.
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Old 07-26-2004, 05:54 PM   #8
Subie Gal
Super Moderator
Member#: 301
Join Date: Sep 1999
Chapter/Region: NWIC
Location: WA
1970 FF-1 & '70 Van
02 WRX/01 RS


brake pad wear really depends on your style of driving
are you on the brakes a lot?
or do you downshift to stop?
do a lot of city driving? or mainly highway.

me? lots of downshifts and lots of highway
my RS = 80k miles and OE pads...

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Old 07-27-2004, 02:08 AM   #9
Scooby Newbie
Member#: 63040
Join Date: May 2004
Location: Raleigh, NC
2003 Impreza WRX


I normally wait until my pads reach the wear indicators before changing them
out. If you have 10% pads left, and they work fine, use them up, get your
money's worth out of them. My guess is the dealer was fishing for more $$$.
Otherwise, I don't see any issues here.

Perhaps the accelerated wear is due to your accelerated driving?
30K in 24 months, = 15K year, first two years,
9K in 4 months, = 27K year (almost double the rate!!)

At the previous rate, expected wear on the pads would be 80% at 40K.
This looks like ~10% more wear than expected.
(and becoming more familiar with your car, maybe you drive a bit harder)
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Old 07-27-2004, 10:16 AM   #10
Scooby Newbie
Member#: 43321
Join Date: Sep 2003
2002 impreza RS 2.5


Understandably more driving in those last four months, although the majority of that was highway driving up from CT to New Hampshire (not significant braking). Other than that, driving was pretty much consistent.

I guess what really gets me is that this is the first time I've been to the dealership where they tell me that they look at the brakes during oil changes. And if its at 10% now, what was it two months before when i was there getting my oil change while still under warranty? I really feel like someone shouldve brought that up to me...but hey i guess thats wishful thinking. And i guess i'm mad at myself for not being aware that the brake pads were covered...
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Old 07-27-2004, 04:42 PM   #11
Scooby Guru
Member#: 25187
Join Date: Sep 2002
Location: So. CA
'08 Foz Prem TGM
'10 Challenger R/T Blk


Originally Posted by ScoobyB
I normally wait until my pads reach the wear indicators before changing them
.....same here (unless I'm planning to go on a trip). Either way, I just keep a close eye on them. No sense in throwing out pads that still have some life left in them for my daily drive/commute.
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