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Old 11-01-2013, 05:13 PM   #1
al_s14
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Member Sales Rating: (24)
 
Member#: 168077
Join Date: Jan 2008
Chapter/Region: MAIC
Location: Virginia Beach
Default Subaru Parts Headquarters

UPDATE 12/10/2016 According to the parts manager authentic subaru site has been very glitchy. Would not show discounted parts without coupon and lots of other setbacks hindering productivity.

Is and is now for the final time been moved to
http://www.generalmotorspartsonline.com/ Just punch in part number in search. I've use it several times, works smooth as butter.


UPDATE 7/14/16 Dealer servicing the site is now at http://parts.perrysubaru.com/default.aspx Perry Subaru of Norfolk VA. Same Dealer but new site name. For details read pots below.

To get old pricing they are running a promo code "STININJA" all caps


To clarify one more time. SubaruPartsHeadquarters is now run/leased by a totally different subaru dealer. Not even in the same state.


Old revew:

Ordered a crank and black headlights for my STi. While I am local i still ordered online, it was pretty nice to punch in the order online without having to call or go there in person. I am always skeptical of having parts ordered for me, never know if its what you asked...

Punched order in Friday, Picked up Tuesday(i guess their stock order). Not bad!

Site automatically billed me shipping but if you put in notes that its a pick up order guys in Perry Parts remove it during processing.


For those not familiar with it the store is ran by Perry Subaru of Norfolk VA.

Prices were better than Huberger so im sold.
http://parts.perrysubaru.com/default.aspx

OLD SITE NO LONGER RAN BY PERRY. Some random dealer now has the site name subarupartsheadquarters.com/[/url]
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Last edited by al_s14; 12-10-2016 at 10:34 AM.
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Old 07-14-2016, 01:10 PM   #2
banman
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Location: Lotusland
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Necrobump.

This place has always been my go-to for parts. They always had the best prices, and were very accommodating for shipping (since I live in Canada, UPS rapes us on brokerage charges, so I always requested that they use another service and they always did).

But something changed a couple of weeks ago. I don't know if the dealer changed hands or what (I used to get correspondence from Perry Buick/Subaru, now it's Suburban Imports of Troy), but I placed an order as usual and it got immediately declined with the message that "We don't ship to Canada."

What? You shipped to Canada last month.

OK, fine. I placed another order with a US shipping address on Tuesday. That order is still sitting unprocessed, and meanwhile I still haven't been refunded my PayPal funds from the first (cancelled) order.

Raising more red flags, not only do *both* of the e-mail addresses they provided not work ([email protected] and [email protected]), the phone number on the PayPal invoice is wrong - it just goes to someone's personal cell phone who has no connection to the dealer or the website:

If you go to www.suburbanautoparts.com, it redirects you to an eBay store:


After opening a PayPal dispute, it gives me yet another e-mail address ([email protected]), which after Googling, turns out to be a contact e-mail at Suburban Volkswagen-Subaru:


Then, if you phone the number on the SubaruPartsHeadquarters website:

... it turns out that it's the number for the (affiliated) Infiniti dealership, who then has to transfer you to the correct department.

I finally managed to track down the right person yesterday, and found out today that the person who handles their web orders is on vacation and the general manager is "trying to figure out" how to do a refund on PayPal.

Jesus, what a cluster****.

What happened to these guys?

Last edited by banman; 07-14-2016 at 01:20 PM.
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Old 07-14-2016, 05:08 PM   #3
al_s14
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Location: Virginia Beach
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Thanks for bringing this up. I was just talking about this cluster cluck the other day and didnt remember there was a reviews here.

So anyway, Yup. The domain is owned by a 3rd party corporate pig.

Perry Subaru has terminated the relationship due to poor support and server issues.

SOOOOO, while you thought you were buying from Perry Subaru, but in fact it was a different company that has right to the domain as of couple of weeks ago.

There was a mass email informing customers of change but database has issues.

Perry Subaru's new web site is the authentic dealer domain.

http://parts.perrysubaru.com/default.aspx

To get old pricing with some sugar on top they are running a promo code "STININJA" all caps

To clarify one more time. SubaruPartsHeadquarters is now run/leased by a totally different subaru dealer. Not even in the same state and not affiliated in any way.

Last edited by al_s14; 07-14-2016 at 05:19 PM.
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Old 07-14-2016, 05:17 PM   #4
banman
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Location: Lotusland
Vehicle:
2006 Legacy GT
Silver

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Thanks for the heads-up!
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Old 07-14-2016, 05:20 PM   #5
al_s14
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No, actually thank you. If it wasnt for this it would go on unnoticed!
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Old 07-14-2016, 05:34 PM   #6
banman
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Member Sales Rating: (18)
 
Member#: 12408
Join Date: Nov 2001
Chapter/Region: VIC
Location: Lotusland
Vehicle:
2006 Legacy GT
Silver

Default

I've now requested that Suburban Imports cancel my order, and I'm (still) waiting for them to credit my PayPal account. To hold their feet to the fire, I've opened disputes on both transactions now.

I'll be placing my order with Perry directly.
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Old 07-15-2016, 11:25 AM   #7
banman
Scooby Specialist
Member Sales Rating: (18)
 
Member#: 12408
Join Date: Nov 2001
Chapter/Region: VIC
Location: Lotusland
Vehicle:
2006 Legacy GT
Silver

Default

Update: SuburbanImports finally processed my PayPal refunds. Good riddance.
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Old 12-10-2016, 10:35 AM   #8
al_s14
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Member Sales Rating: (24)
 
Member#: 168077
Join Date: Jan 2008
Chapter/Region: MAIC
Location: Virginia Beach
Default

UPDATE 12/10/2016 According to the parts manager authentic subaru site has been very glitchy. Would not show discounted parts without coupon and lots of other setbacks hindering productivity.

Is and is now for the final time been moved to
http://www.generalmotorspartsonline.com/ Just punch in part number in search. I've use it several times, works smooth as butter.

Since Perry owns both GM and Subaru it was easier to add subaru to GM site which has been working flawlessly for years..
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Old 01-10-2017, 01:43 PM   #9
pabst90-ix
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Location: Colorado
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Any new coupon codes for them? Or do they do a NASIOC discount? Im ordering about 50 parts so any bit helps alot.

Thanks
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Old 01-11-2017, 11:13 AM   #10
al_s14
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Location: Virginia Beach
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Not that i know of, drop them an email, tell you're a nasioc member they may hook you up never know.
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Old 01-11-2017, 11:38 AM   #11
pabst90-ix
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Update, called they are not currently offering any discounts for nasioc. They said possibly around spring
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